This quiz in Section 4.2\u2014Communications assesses knowledge on front office operations in hospitality management. It covers information directories, group resumes, transaction files, and other tools critical for enhancing guest experience and ensuring efficient hotel management.
Reader’s board
Transaction file
Information directory
Group resume
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A reader board.
A transaction file.
An information directory.
A master register.
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Billing instructions
Locations of theaters and churches
Taxi and airline company telephone numbers
None of the above
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Reader board.
Information directory.
Transaction file.
Arrival list.
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Locations of banks and stores.
Special event schedules.
Contact persons for groups staying at the hotel.
Simplified maps of the local area.
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Reader’s board
Transaction file
Information directory
Group resume
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Reader’s board
Transaction file
Information directory
Group resume
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Reader’s board
Transaction file
Information directory
Group resume
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Reader’s board
Transaction file
Information directory
Group resume
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Communications 300 Lesson 12
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Have you ever settled at a hotel and noticed how the staff and management respond to you? They are instructed to be polite and helpful. This quiz is about the rules at a front...
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