Section 4.2—quiz: Communications
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Section 4. 2—Quiz: Communications
- 1.All of the following are typically found in a front office information directory except:
- A.
Locations of banks and stores.
- B.
Special event schedules.
- C.
Contact persons for groups staying at the hotel.
- D.
Simplified maps of the local area.
- 2.Which of the following would likely be found in the front desk’s group résumé book?
- A.
Billing instructions
- B.
Locations of theaters and churches
- C.
Taxi and airline company telephone numbers
- D.
None of the above
- 3.The front desk’s chronicle of events, guest complaints, and requests is called:
- A.
A reader board.
- B.
A transaction file.
- C.
An information directory.
- D.
A master register.
- 4.At check-in, Ms. Myers asks for directions to the nearest health and fitness club. To help Ms. Myers, the front desk agent would refer to the front desk’s:
- A.
Reader board.
- B.
Information directory.
- C.
Transaction file.
- D.
Group résumé book.
- 5.After checking in to room 534 shortly after 1 P.M., Mr. Gates reported to the front desk that the data port in his room was out-of-order, which meant his laptop computer would be practically useless. At 7:00 that evening, Howard, one of the front desk agents, called Mr. Gates to inform him that the data port was fixed and to ask whether there was anything else the hotel could do to make his stay more comfortable. To learn that Mr. Gates had this problem, Howard must have reviewed the front desk’s:
- A.
Reader board.
- B.
Information directory.
- C.
Transaction file.
- D.
Arrival list.
- 6.Where would the following information be found: Directions to a meeting room
- A.
Reader’s board
- B.
Transaction file
- C.
Information directory
- D.
Group resume
- 7.Where would the following information be found: Guest compliment on room service
- A.
Reader’s board
- B.
Transaction file
- C.
Information directory
- D.
Group resume
- 8.Where would the following information be found: Parking ticket given to valet
- A.
Reader’s board
- B.
Transaction file
- C.
Information directory
- D.
Group resume
- 9.Where would the following information be found: Check-out time policy
- A.
Reader’s board
- B.
Transaction file
- C.
Information directory
- D.
Group resume
- 10.Where would the following information be found: Recreational arrangements for tie-maker’s convention
- A.
Reader’s board
- B.
Transaction file
- C.
Information directory
- D.
Group resume
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