Chapter 11 And 12

24 Questions  I  By Tarung
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  • 1. 
    Choose the most accurate statement about business presentations.    
    • A. 

      At some point nearly half of businesspeople have to inform others or sell an idea.

    • B. 

      Good speakers are born, not made.

    • C. 

      If you are like most people, you may be apprehensive about making informational or persuasive oral presentations.

    • D. 

      Information and persuasion are seldom conveyed in person because e-mail, memos, and letters are more effective.


  • 2. 
    Which of the following statements about business presentations and speaking skills ismost accurate?    
    • A. 

      Speaking skills are useful only for individuals in upper-level positions.

    • B. 

      Effective speaking skills and career success go hand in hand

    • C. 

      For many positions only technical skills, not communication skills, are needed.

    • D. 

      Oral presentations in the workplace are necessary only when you must motivate action.


  • 3. 
    Audience analysis issues you should consider when preparing your presentation include size, age, gender, and which of the following?    
    • A. 

      Height and weight

    • B. 

      Race, religion, and culture

    • C. 

      Stereotypes, biases, and prejudices

    • D. 

      Experience, attitude, and expectations


  • 4. 
    Which of the following statements about face-to-face communication is accurate?      
    • A. 

      Face-to-face communication is less expressive and persuasive than written communication.

    • B. 

      Face-to-face communication increases the likelihood of misunderstandings.

    • C. 

      Face-to-face conversations reduce cooperation and limit problem solving during conflict.

    • D. 

      Face-to-face interaction is the most effective of all communication channels.


  • 5. 
    How do recruiters and employers view the importance of professional behavior in the workplace?    
    • A. 

      Although recruiters are impressed with applicants who speak well, a candidate's technical expertise is all that matters.

    • B. 

      Employers will often promote or advance individuals who display appropriate communication skills and professional polish.

    • C. 

      Ofessionalism and soft skills are important only in service-oriented fields.

    • D. 

      Team, communication, and people skills are low priorities for most hiring managers.


  • 6. 
    Choose the best example of a statement of purpose for an oral presentation.      
    • A. 

      To persuade the management team to offer flexible work schedules to all executive-level employees.

    • B. 

      To persuade my listeners in a brief, interesting, and effective speech.

    • C. 

      This effective presentation will be both entertaining and informative for my audience about my chosen subject.

    • D. 

      We made fiscal mistakes that we can't afford to repeat that caused the economic downturn and created widespread business closures and the collapse of the housing market in several major metropolitan areas.


  • 7. 
    The most important part of preparing for an oral presentation is    
    • A. 

      Analyzing the audience.

    • B. 

      Determining the purpose.

    • C. 

      Gathering research.

    • D. 

      Creating a professional appearance.


  • 8. 
    Jue understands that soft skills and professional polish will ensure her long-term success on the job. Which of the following is not a soft skill?    
    • A. 

      A grasp of workplace etiquette

    • B. 

      An eagerness to learn

    • C. 

      The ability to work effectively as part of team

    • D. 

      Proficiency in using a variety of computer software packages


  • 9. 
    Presentations are given to many types of audiences. According to your text, what are the four categories of audiences?    
    • A. 

      Informed, uninformed, intelligent, and stupid

    • B. 

      Hostile, friendly, neutral, and uninterested

    • C. 

      Workplace, education or school-related, community, and political

    • D. 

      Manuscript, extemporaneous, impromptu, and memorized


  • 10. 
    According to a major study on public speaking,      
    • A. 

      The No. 1 predictor of success and upward mobility is how much you enjoy public speaking and how effective you are at it.

    • B. 

      Everyone fears public speaking, and overcoming that fear is impossible; instead you must learn to focus your fears.

    • C. 

      Presentation skills measure the success and pay of middle and upper management but have little correlation to entry-level employment.

    • D. 

      Job seekers who highlight public-speaking skills in their application materials are more than twice as likely to receive an interview.


  • 11. 
    After determining your purpose for the presentation, what is your next important step?    
    • A. 

      Conducting research

    • B. 

      Examining the room where the presentation will be made

    • C. 

      Preparing your PowerPoint slides

    • D. 

      Analyzing the audience


  • 12. 
    Which statement about professionalism is accurate?    
    • A. 

      Professionalism refers to those behaviors exhibited only to customers.

    • B. 

      Professionalism describes desirable workplace behavior.

    • C. 

      Professionalism emphasizes hard skills or technical knowledge desired by employers.

    • D. 

      Professionalism is important only in large companies.


  • 13. 
    Which of the following statements is accurate?      
    • A. 

      The quality of your voice sends only verbal messages.

    • B. 

      You can learn to change your voice to make it more powerful.

    • C. 

      Listeners do not judge people's voices

    • D. 

      Speakers should use a higher-pitched voice.


  • 14. 
    Richard wants to prove that he is diligent and collegial. What is the best advice you can give him?    
    • A. 

      Put all focus on his job and avoid volunteering his services to a worthy community or charity group.

    • B. 

      Turn in projects on time, even if he's not proud of the work he's done.

    • C. 

      Show a willingness to share his expertise with others.

    • D. 

      Richard should do all of these to come across as diligent and collegial.


  • 15. 
    Anxiety about a presentation is normal. You can reduce your anxiety and set the groundwork for a professional performance by focusing on five areas:    
    • A. 

      Audience clothing, your clothing, seating arrangement or pattern, sight lines, and lighting.

    • B. 

      Volume, pace, pitch, tone, and pattern

    • C. 

      Adequate rest, driving time (or commuting time), parking arrangements, building identification, and name tags.

    • D. 

      Preparation, organization, audience rapport, visual aids, and delivery.


  • 16. 
    A synonym for professionalism is      
    • A. 

      Hard skills.

    • B. 

      Social acceptance.

    • C. 

      Business etiquette.

    • D. 

      Diversity.


  • 17. 
    Alec, hoping for a promotion, wants to improve his pronunciation skills so that he's able to say words correctly and clearly with accepted sounds and accented syllables. Which of the following is the best advice for Alec?    
    • A. 

      Hire a professional speech coach.

    • B. 

      Listen carefully to educated people.

    • C. 

      Practice sounding enthusiastic when speaking.

    • D. 

      Relax. Mispronouncing a few words is common and will not affect the opportunity for promotion.


  • 18. 
    Which of the following statements about professionalism in the workplace is accurate?    
    • A. 

      Unprofessional behavior affects only the individual who displays it.

    • B. 

      More organizations are establishing procedures or policies to encourage professionalism.

    • C. 

      Employees need to exhibit professional behavior only when working at their desks. Employees need to exhibit professional behavior only when working at their desks.

    • D. 

      You exhibit professional behavior only through nonverbal actions such as dressing appropriately or maintaining eye contact with others.


  • 19. 
    Which of the following statements about preparing for an oral presentation is notaccurate?    
    • A. 

      Many people feel a great deal of anxiety when getting ready for an oral presentation.

    • B. 

      You can lay the foundation for a professional performance by focusing on preparation, organization, audience rapport, visual aids, and delivery.

    • C. 

      The key element in successful preparation for an oral presentation is assessing your knowledge and related technical skills.

    • D. 

      For many people fear of speaking before a group is even greater than fear of dying.


  • 20. 
    Your task in audience analysis is to    
    • A. 

      Select a presentation topic and a purpose best suited to your audience

    • B. 

      Anticipate the audience's reactions and adjust to its needs, if necessary.

    • C. 

      Determine your needs and develop your visual aids.

    • D. 

      Begin information research and organization.


  • 21. 
    Your audience analysis reveals that audience members will be friendly and interested in your topic. You should be    
    • A. 

      Warm, pleasant, and open; and you should use a lot of eye contact and smiles

    • B. 

      Be calm and controlled, and you should speak evenly and slowly.

    • C. 

      Controlled and do nothing showy; you should use confident, small gestures.

    • D. 

      dynamic and entertaining; you should also use large gestures and move around.


  • 22. 
    Professional behavior is comprised of six dimensions, including courtesy and respect, appearance and appeal, tolerance and tact, honesty and ethics, reliability and responsibility, and    
    • A. 

      Soft and hard skills.

    • B. 

      Self-actualization and self-control.

    • C. 

      Diligence and collegiality.

    • D. 

      education and training.


  • 23. 
    Saying words correctly and clearly with the accepted sounds and syllables reflects    
    • A. 

      Rate.

    • B. 

      Pitch.

    • C. 

      Vocal quality.

    • D. 

      Proper pronunciation.


  • 24. 
    Stephen is starting a new job and wants to demonstrate that he is a professional employee. What advice should he follow?    
    • A. 

      Never apologize for errors or misunderstandings because doing so calls attention to them.

    • B. 

      Show up a few minutes to late every so often to show that he isn't an overzealous employee.

    • C. 

      Share confidential information with his closest coworkers.

    • D. 

      Keep personal opinions of people private.


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