12th Grade Account Management Quizzes, Questions & Answers

Top Trending Account Management Quizzes

Account Manager Role And Function! Trivia Quiz

Explore the Account Manager role through this Trivia Quiz! Understand project planning, client rate structures, and specific growth plans like the Ecosystem and Garden plans. Perfect for enhancing management skills and...

Questions: 6 | Attempts: 536 | Last updated: Mar 21, 2025

Sample Question 1
In the intranet, to where will you point the client if you want to show the scopes, tasks, and their time / cost estimates?

Proposal Description, Analysis & Recommendations

Project Schedule

Project Plan

Manage Users

Sample Question 2
What happens to the rates the client pay if the amount of work goes over the monthly block in their Growth Plan?

Client will receive another invoice for the overage; rates will remain at the Growth Plan's discounted rates.

Clients will be charged time-and-a-half for any overage.

Rates will go to the standard, pay-as-you-go, full rate..

Account Verification Quiz: MCQ Trivia!

The 'Account Verification Quiz: MCQ Trivia!' assesses knowledge on account verification procedures within customer service settings. It focuses on real-world scenarios requiring secure handling and verification of customer...

Questions: 10 | Attempts: 314 | Last updated: Mar 21, 2025

Sample Question 1
Barbara Jackson is calling because she wanted to register her husband’s account to our Winter Promotion. She has Mr. Jackson’s member number. What procedure will you follow?

Verification Light with Barbara and register the account to the promotion

Request to speak with Michael, follow standard verification and register the account to the promotion.

Standard verification with Barbara and register the account to the promotion.

Sample Question 2
Kimberly called claiming that she's from the Training Department of Choice Corporate Office and she'll be conducting training with you. She asked you to pull up her member number and asked you to go to the page where you'll be adjusting points. What procedure will you follow?

Transfer the call to Customer Relations

Have her verify the account and proceed with adjusting her points.

Transfer the call to Resolutions Desk

Recent Account Management Quizzes

Pentius Pop Quiz 9.20

Pentius Pop Quiz 9.20 assesses knowledge on account management and customer service, focusing on refund statuses, credit monitoring product restrictions, and subscription limits. It evaluates understanding of service protocols...

Questions: 26 | Attempts: 86 | Last updated: Oct 22, 2025

Sample Question
In an account, what page shows the onscreen "refund status" information? (refund inquiry)

Refund Log / Detail Page

Refund Check Up Page

Payment Details Page

Refund Archive Page

12th Grade Account Management Quizzes, Questions & Answers

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