Account Management Week 2
5 Questions
| Total Attempts: 60
This will quiz your knowledge from your 2nd week of training.
Questions and Answers
- 1.You want to place more focus on your 1-13 day late accounts, as opposed to you 14 day late accounts--in order to keep them from becoming that far past due.
- A.
True
- B.
False
- 2.To ensure clear communication--keeping the customers information well noted in the system includes:
- A.
Logging all contact attempts and communication with the customer.
- B.
Fully logging all commitment information.
- C.
Noting any new customer information.
- D.
All of the above.
- 3.Check which information is important when accepting a commitment
- A.
Who you spoke with.
- B.
Date & Time they will be paying.
- C.
How much they will be paying.
- D.
When thier following payment will be due.
- E.
Repeating the information to the customer to confirm they agree.
- 4.It will be necessary at times that you make phone calls and field runs on other routes' accounts.
- A.
True
- B.
False
- 5.Explain the importance of a field call and what information is necessary to consider when planning you trips.
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