Account Management Week 2

5 Questions | Total Attempts: 51

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Account Management Quizzes & Trivia

This will quiz your knowledge from your 2nd week of training.


Questions and Answers
  • 1. 
    You want to place more focus on your 1-13 day late accounts, as opposed to you 14 day late accounts--in order to keep them from becoming that far past due.
    • A. 

      True

    • B. 

      False

  • 2. 
    To ensure clear communication--keeping the customers information well noted in the system includes:
    • A. 

      Logging all contact attempts and communication with the customer.

    • B. 

      Fully logging all commitment information.

    • C. 

      Noting any new customer information.

    • D. 

      All of the above.

  • 3. 
    Check which information is important when accepting a commitment
    • A. 

      Who you spoke with.

    • B. 

      Date & Time they will be paying.

    • C. 

      How much they will be paying.

    • D. 

      When thier following payment will be due.

    • E. 

      Repeating the information to the customer to confirm they agree.

  • 4. 
    It will be necessary at times that you  make phone calls and field runs on other routes' accounts.
    • A. 

      True

    • B. 

      False

  • 5. 
    Explain the importance of a field call and what information is necessary to consider when planning you trips.