Account Management Week 2

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| By Drew_r2otrainer
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Drew_r2otrainer
Community Contributor
Quizzes Created: 3 | Total Attempts: 275
| Attempts: 95
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  • 1/5 Questions

    You want to place more focus on your 1-13 day late accounts, as opposed to you 14 day late accounts--in order to keep them from becoming that far past due.

    • True
    • False
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About This Quiz


This will quiz your knowledge from your 2nd week of training.

Account Management Week 2 - Quiz

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  • 2. 

    To ensure clear communication--keeping the customers information well noted in the system includes:

    • Logging all contact attempts and communication with the customer.

    • Fully logging all commitment information.

    • Noting any new customer information.

    • All of the above.

    Correct Answer
    A. All of the above.
    Explanation
    The correct answer is "All of the above." This means that to ensure clear communication and keep the customer's information well noted in the system, all contact attempts and communication with the customer should be logged, all commitment information should be fully logged, and any new customer information should be noted. This comprehensive approach ensures that all relevant information is recorded and easily accessible, enabling effective communication and efficient customer service.

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  • 3. 

    It will be necessary at times that you  make phone calls and field runs on other routes' accounts.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    The statement implies that there will be situations where making phone calls and handling tasks related to other routes' accounts will be required. This suggests that the individual may have to take on additional responsibilities or assist colleagues in managing their accounts. Therefore, the correct answer is True.

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  • 4. 

    Check which information is important when accepting a commitment

    • Who you spoke with.

    • Date & Time they will be paying.

    • How much they will be paying.

    • When thier following payment will be due.

    • Repeating the information to the customer to confirm they agree.

    Correct Answer(s)
    A. Who you spoke with.
    A. Date & Time they will be paying.
    A. How much they will be paying.
    A. When thier following payment will be due.
    A. Repeating the information to the customer to confirm they agree.
    Explanation
    When accepting a commitment, it is important to consider the following information: who you spoke with, the date and time they will be paying, how much they will be paying, when their following payment will be due, and repeating the information to the customer to confirm they agree. These factors ensure that there is clear communication and understanding between both parties involved in the commitment.

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  • 5. 

    Explain the importance of a field call and what information is necessary to consider when planning you trips.

Quiz Review Timeline (Updated): Sep 19, 2024 +

Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Sep 19, 2024
    Quiz Edited by
    ProProfs Editorial Team
  • May 30, 2013
    Quiz Created by
    Drew_r2otrainer
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