Account Management Quizzes & Trivia

Dreamt of being successful by running your own business? You will be amazed at how much you can learn with account management quizzes online!

What better way to test your knowledge of the ins and outs of account management than awesome account management quizzes? Test yourself and share these account management quizzes with your friends and peers. Enhance your knowledge about account management and learn something completely new by answering these insightful quiz questions. You can even get insights into creating awesome quizzes of your own with these account management quizzes.

Each and every account management quiz here has well-researched and interesting quiz questions that test your grasp of the subject. You can easily learn something new about account management with every question you attempt.


Answer questions regarding the Account Authentication process for Collections. 

Questions: 20  |  Attempts: 248
  • Sample Question
    If I receive a call warm transferred from an internal Sprint department and the Sprint Representative states that he/she has already authenticated the caller, do I need to re-authenticate the caller?

Cisco 650-179 SMB Solutions for Account Managers

Questions: 61  |  Attempts: 159
  • Sample Question
    Which business portfolio is appropriate for the customer who has sophisticated requirements and is looking for scalability?



Questions: 5  |  Attempts: 101
  • Sample Question
    A customer calls you and states his ex-girlfriend has access to his personal information and has called us and pretended to be him. We changed his CTN, ESN and password. What should you do?



Questions: 21  |  Attempts: 100
  • Sample Question
    After a dummy book is laid out, to whom would you give the electronic dummy book slip?



Questions: 12  |  Attempts: 100
  • Sample Question
    Where can a copy of Identity Theft Red Flag procedures for opening new accounts be found?    




Account Management Questions and Answers


  • If I receive a call warm transferred from an internal Sprint department and the Sprint Representative states that he/she has already authenticated the caller, do I need to re-authenticate the caller?
    Account management question from

  • If the Passcode matches the last 4 digits of the SSN or tax ID what can I do for the customer?
    Account management question from

  • If the Account does not have a PIN, Security Q&A, or a Passcode, what statement is not applicable to the customer?
    Account management question from

  • Which business portfolio is appropriate for the customer who has sophisticated requirements and is looking for scalability?

  • Which Built for Small Business Cisco security product offers a simplified out-of-the-box solution for the small business customer?

  • Which series in the Cisco Unified IP Phone Portfolio includes a conference phone and wireless IP phone?

  • A customer calls you and states his ex-girlfriend has access to his personal information and has called us and pretended to be him. We changed his CTN, ESN and password. What should you do?
    Account management question from

  • What is a privacy breach?
    Account management question from

  • The BlackBerry® 6 operating system will provide an engaging _______ experience by providing remote access to __________, the ability to scroll through songs and select an artist or song while playing a song.
    Account management question from

  • After a dummy book is laid out, to whom would you give the electronic dummy book slip?

  • What is done with the electronic dummy slip?

  • What web site can a client use to upload digital files and find ad specifications?