Advertisement

Advertisement

Advertisement

10th Grade Starbucks Quizzes, Questions & Answers

Popular Starbucks Topics

Nutrition

Fast Food

Beverage

Soft Drink

Top Trending Starbucks Quizzes

Take 5 Quiz - Food Services And Starbucks - January 2012

Take 5 Quiz - Food Services And Starbucks - January 2012

This quiz is applicable for Food Service and Starbucks.

Questions: 12 | Attempts: 317 | Last updated: Mar 18, 2025

Sample Question 1
When answering the Take 5 Quiz, the best practice to adopt is:

Answer the quiz by yourself in a quiet time before opening or after working hours.

Call to consult other store managers / operations and then answer the quiz before opening or after working hours.

Print copies, hand them to your store team members and wait for their feedback before submitting and then answer the quiz within the time period.

Call your Customer Care representative and get their advice on how to score higher.

Sample Question 2
One of your regular customers walks into your store and complains that they are not receiving your promotional SMSs, immediately you log into the system and you find out that you have entered the wrong mobile number. What is the best service recovery with this customer?

Call/email Alshaya Contact Centre and tell them about the situation and register a request to modify the customer information.

Apologise to the customer and register the customer again.

Acknowledge the customer, tell them about the mistake that happened and register customer feedback through MyAEP.

None of the above.

Take 5 Quiz - Food Services And Starbucks - February 2012

Take 5 Quiz - Food Services And Starbucks - February 2012

This quiz is applicable for Food Service and Starbucks.

Questions: 12 | Attempts: 321 | Last updated: Mar 22, 2025

Sample Question 1
Which of these factors is mentioned in Alshaya SHOPPIE service standards?

Getting the customer’s contact information.

Profession telephone etiquette.

Addressing the customer with the proper title (Sir/Madam).

All other answers are correct.

Sample Question 2
You have an idea on how to improve the delivery process that you think will benefit both brand and company. What is the most effective way to share and implement your idea?

Share the idea with your operations and seek their approval to submit it to the Make A Difference programme.

Submit the idea directly through Make A Difference application on MyAep or call Alshaya Contact Centre.

Keep the idea and share it in the next brand management meeting.

Call Logistics department and share your idea directly with the team that can implement it.

Advertisement