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Exam 3 will test your knowledge over information taught during week 1, 2, and 3 of new hire training.This exam is open book. Please feel free to use your notes and all other available resources to complete the exam. However, CSRs...

Questions: 34 | Attempts: 174 | Last updated: Mar 19, 2025

Sample Question 1
Catch up contributions for Small Market plans can be matched.

True

False

Sample Question 2
Checks mailed to residences outside of the United States will require a mandatory withholding of 40% for federal income tax.

True

False

SAT Competency Final Test

Sat New Hires Must pass this test at the end of new hire training to advance on the floor.

Questions: 52 | Attempts: 232 | Last updated: Mar 14, 2025

Sample Question 1
The "LEARN" will include which of the following examples of questions: Check all that apply

"What prompted your call today"

"Tell me about your current situation"

"Welcome to US Dish, the authorized retailer for Dish...."

"What are some of you must-have channels?

"In a perfect world, what would you like to have with your service that you are not getting now?"

"You've called the right place. I'm a home services expert."

Sample Question 2
If the objection "I need to talk this over with my spouse" comes up, this would be an effective way to rebuttal: Check all that apply

"Yeah that's fine. Go ahead and just call us back when you're ready to set up service."

"Speaking this over with your spouse is very important. What we'll go ahead and do is get the service set up with a tentative install date, I will email everything over to you so that you can print it out and discuss this with your wife, and if you need to make any changes, go ahead and calls us back. Do you prefer tomorrow or the next day for install?"

"Why do you need to talk to your spouse? Are you required to talk with your spouse before buying grocery's at the store?"

"I completely understand. We'll go ahead and get your spouse on the phone now and make sure that we've covered and included everything that they need. What's the best contact number for them?"

"That definitely understandable. So from what you told me before, it sounds like your spouse likes Discovery, OWN, Oxygen, and the NATGEO channel and having a DVR is important. What else are we missing that hold your spouse back from setting up service today?"

"Talk to your spouse? But I'm giving you movie channels for free."

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