New Hire Products And Knowledge Test

20 Questions | Total Attempts: 183

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New Hire Products And Knowledge Test - Quiz

Developed By: Henry A. Cole


Questions and Answers
  • 1. 
    To loan Le.4,100 airtime via SMS, the customer must send CREDIT as SMS to 1503.
    • A. 

      True

    • B. 

      False

  • 2. 
    Recently with Orange Money you can be able to link your Orange money account with your Rokel Commercial Bank?
    • A. 

      True

    • B. 

      False

  • 3. 
    Customers who buy a new sim card can benefit Le500 credit for onnet calls plus 10mb after KYC for the first recharge via scratch card, E-voucher and Orange money.
    • A. 

      True

    • B. 

      False

  • 4. 
    To check their KYC registration status and do self registration, customers must dial *999#
    • A. 

      True

    • B. 

      False

  • 5. 
    Bomba night extra gives customers the opportunity to make unlimited on-net calls from 11pm to 1am everyday upon successful subscription.
    • A. 

      True

    • B. 

      False

  • 6. 
    The AAAD is used to codify all calls coming in.
    • A. 

      True

    • B. 

      False

  • 7. 
    The short code for Magic voice is 877
    • A. 

      True

    • B. 

      False

  • 8. 
    The Orange Pro Bundle is only for prepaid subscribers.
    • A. 

      True

    • B. 

      False

  • 9. 
    To unsubscribe from the the Job Alert service, customers can send STOP to 832
    • A. 

      True

    • B. 

      False

  • 10. 
    To subscribe for pro bundle, customers must have proof of business( Business registration/City council certificate)
    • A. 

      True

    • B. 

      False

  • 11. 
    A customer who buys Orange WIFI will get 1.2GB for free
    • A. 

      True

    • B. 

      False

  • 12. 
    What would be the Weekly subscription charge to subscribe to the Orange Salone Service packs?
    • A. 

      Le.1,225

    • B. 

      Le.1,500

    • C. 

      Le.1,000

    • D. 

      Le.1,300

  • 13. 
    True or False, Little Things Such as Taking Pride in Your Work, Smiling, Being Alert and Aware, and Not Being Afraid to Ask can all influence the service you give to the customer?
    • A. 

      True

    • B. 

      False

  • 14. 
    Recently, with Chacha customer's can be able to make 10 minutes on-net calls which can be used at a latter date.
    • A. 

      True

    • B. 

      False

  • 15. 
    With the new Yo! offer you can get 40 mins Orange to Orange calls plus 60 SMS and 50MB for browsing. What would it cost you to get it?
    • A. 

      Le 14990

    • B. 

      Le 9990

    • C. 

      Le 4490

    • D. 

      Le 4990

  • 16. 
    On the Ipacs we get customer's PUK on the Static Sim.
    • A. 

      True

    • B. 

      False

  • 17. 
    YO! 990 SLL  give customers the opportunity to receive  5Mins Orange to Orange calls,15 Orange SMS + 5MB just for you
    • A. 

      True

    • B. 

      False

  • 18. 
    As a CCR Agent you must always understand and feel the customer's pain. This attribute can be related to
    • A. 

      Politeness

    • B. 

      Courteous

    • C. 

      Empathy

    • D. 

      Probing

  • 19. 
    Providing awesome customer experience:
    • A. 

      Influences your customer's loyalty

    • B. 

      Sets you apart from competition

    • C. 

      Makes happier customers

    • D. 

      All of the above

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