New Hire Products And Knowledge Test

Explanation
To loan Le.4,100 airtime via SMS, the customer must send CREDIT as an SMS to 1503. The given statement is false because it states that the customer must send CREDIT as an SMS to 1503 in order to loan Le.4,100 airtime, which is incorrect. The correct procedure or code to loan airtime may be different, but it is not mentioned in the given information.

Explanation
This statement is false because it states that you can link your Orange Money account with Rokel Commercial Bank, which is not possible. The sentence implies that there is a recent development allowing this linkage, but in reality, there is no such functionality available.

Explanation
Customers who purchase a new SIM card are eligible to receive Le500 credit for onnet calls and an additional 10MB of data after completing the KYC process for their first recharge. This benefit can be obtained by using a scratch card, e-voucher, or Orange money. Therefore, the statement is true.

Explanation
Customers can check their KYC registration status and do self-registration by dialing *999#. This implies that the given statement is correct.

Explanation
The statement is true because Bomba night extra allows customers to make unlimited on-net calls from 11pm to 1am every day after subscribing successfully. This means that customers can make as many calls as they want to people on the same network during this time period without any additional charges.

Explanation
The AAAD (Automated Attendant Application Directory) is a system used to categorize and organize all incoming calls. It helps in routing calls to the appropriate department or individual based on the caller's input or selection. By codifying the calls, the AAAD ensures efficient and accurate call handling, improving overall customer experience and reducing the chances of misdirected calls. Therefore, the statement "The AAAD is used to codify all calls coming in" is true.

Explanation
The given statement is true because it states that the short code for Magic voice is 877. This implies that if someone wants to access the Magic voice feature, they can do so by dialing the number 877.

Explanation
The Orange Pro Bundle is not only for prepaid subscribers, indicating that it is also available for postpaid subscribers or possibly both prepaid and postpaid subscribers.

Explanation
To unsubscribe from the Job Alert service, customers cannot simply send "STOP" to 832. The correct answer is False because the explanation states that the given method is not the correct way to unsubscribe.

Explanation
To subscribe for the pro bundle, customers must have proof of business such as a business registration or a city council certificate. This means that customers who want to avail the pro bundle must provide documentation that proves they are a registered business or have the necessary permits from the city council. Therefore, the statement "True" is the correct answer as it accurately reflects the requirement for subscribing to the pro bundle.

Explanation
The statement is false because it states that a customer who buys Orange WIFI will get 1.2GB for free, which implies that the customer will receive the 1.2GB without any cost. However, the statement does not mention any conditions or requirements that need to be fulfilled in order to obtain the free 1.2GB. Therefore, it is not accurate to claim that a customer will receive the 1.2GB for free without any conditions or costs.

Explanation
The correct answer is Le.1,500. This is the weekly subscription charge to subscribe to the Orange Salone Service packs.

Explanation
Taking pride in your work, smiling, being alert and aware, and not being afraid to ask are all behaviors that can positively influence the service you give to the customer. When you take pride in your work, you are more likely to go the extra mile to ensure customer satisfaction. Smiling creates a welcoming and friendly environment, making customers feel more comfortable. Being alert and aware helps you anticipate customer needs and respond quickly. Not being afraid to ask for clarification or assistance shows that you are committed to providing the best service possible. All of these factors contribute to a positive customer experience.

Explanation
With Chacha, customers cannot make 10 minutes on-net calls that can be used at a later date. Therefore, the statement is false.

Explanation
The correct answer is Le 4990. This is the cost to get the new Yo! offer which includes 40 mins of Orange to Orange calls, 60 SMS, and 50MB for browsing.

Explanation
On the Ipacs, customers receive their PUK (Personal Unlocking Key) on the Static Sim. This indicates that the statement is true.

Explanation
The given statement is true. YO! 990 SLL offers customers the opportunity to receive 5 minutes of Orange to Orange calls, 15 Orange SMS, and 5MB of data.

Explanation
Empathy is the ability to understand and share the feelings of another person. As a CCR Agent, it is important to have empathy towards customers in order to understand their pain points and provide appropriate support. By empathizing with customers, agents can show understanding, provide personalized solutions, and make the customer feel heard and valued. Empathy helps in building rapport, resolving issues effectively, and creating a positive customer experience.

Explanation
Providing an awesome customer experience has several positive effects. Firstly, it influences customer loyalty as customers are more likely to continue doing business with a company that consistently provides them with a great experience. Secondly, it sets a company apart from its competition, as customers are more likely to choose a company that goes above and beyond to provide exceptional service. Lastly, it leads to happier customers, as a positive experience enhances customer satisfaction and increases the likelihood of repeat business. Therefore, the correct answer is "All of the above."