Sat New Hires Must pass this test at the end of new hire training to advance on the floor.
"What prompted your call today"
"Tell me about your current situation"
"Welcome to US Dish, the authorized retailer for Dish...."
"What are some of you must-have channels?
"In a perfect world, what would you like to have with your service that you are not getting now?"
"You've called the right place. I'm a home services expert."
"Yeah that's fine. Go ahead and just call us back when you're ready to set up service."
"Speaking this over with your spouse is very important. What we'll go ahead and do is get the service set up with a tentative install date, I will email everything over to you so that you can print it out and discuss this with your wife, and if you need to make any changes, go ahead and calls us back. Do you prefer tomorrow or the next day for install?"
"Why do you need to talk to your spouse? Are you required to talk with your spouse before buying grocery's at the store?"
"I completely understand. We'll go ahead and get your spouse on the phone now and make sure that we've covered and included everything that they need. What's the best contact number for them?"
"That definitely understandable. So from what you told me before, it sounds like your spouse likes Discovery, OWN, Oxygen, and the NATGEO channel and having a DVR is important. What else are we missing that hold your spouse back from setting up service today?"
"Talk to your spouse? But I'm giving you movie channels for free."
"Weird. Everyone loves Comcast."
"Yeah that's frustrating. What have they done now?"
"I'm sorry to hear that you're having some tough times with them. What has you so upset with them?"
"How many TV's would you like to have set up?"
"We're going to go ahead and get you credit qualified. What is your date of birth?"
"Sooo..... Do you want service today?"
"CAN we do a credit qualification?"
"So the total amount due today is $112.47, would you like to use the same Visa that you used to qualify or would you like to use a different card for that?"
Question Always Qualifiers
Quality And Quivers
Quails Always Qualify
Question Answer Question
$10/mo Bundling Discount
$20/mo Bundling Discount
The convenience of 1 bill
24/7 Customer Support
10GB Anytime/50GB Off Peak
10GB Anytime/50GB Off Peak GB Plus
15GB Anytime/15GB Off Peak