SAT Accuracy Training Quiz

1. How many channels come in the Dish Business Complete plan?

100

125

137

180

The Dish Business Complete plan offers a total of 137 channels.

Explanation

The Dish Business Complete plan offers a total of 137 channels.

2. It is acceptable to tell a customer that you are going to conduct a simple credit qualification (for the credit check).

True

False

It is acceptable to inform a customer that a simple credit qualification will be conducted for the purpose of a credit check. This implies that it is within the acceptable norms and practices of customer service to communicate this information to the customer.

Explanation

It is acceptable to inform a customer that a simple credit qualification will be conducted for the purpose of a credit check. This implies that it is within the acceptable norms and practices of customer service to communicate this information to the customer.

3. Its OK to tell the customer that's its just a soft inquiry on their credit (when doing a credit check).

True

False

The statement is false because when conducting a credit check, it is not appropriate to inform the customer that it is just a soft inquiry on their credit. Soft inquiries do not impact credit scores and are typically used for informational purposes, such as pre-approval offers. However, credit checks for loan applications or credit card approvals are typically hard inquiries, which can affect credit scores. It is important to provide accurate information to customers regarding the nature and impact of credit inquiries.

Explanation

The statement is false because when conducting a credit check, it is not appropriate to inform the customer that it is just a soft inquiry on their credit. Soft inquiries do not impact credit scores and are typically used for informational purposes, such as pre-approval offers. However, credit checks for loan applications or credit card approvals are typically hard inquiries, which can affect credit scores. It is important to provide accurate information to customers regarding the nature and impact of credit inquiries.

4. It's acceptable to have the a Son (who has his mothers card) say that his mom "said it was ok" if he uses his Mom's card for the qualification, and that she spoke to someone earlier.

True

False

not-available-via-ai

Explanation

not-available-via-ai

5. What are the account additions that we must inform the customer that they are receiving (if we add them on in API)?

Premium movie channels

Protection Plan

Blockbuster @ Home

All of the above

The correct answer is "All of the above." This means that if we add premium movie channels, the protection plan, or Blockbuster @ Home to the customer's account using the API, we must inform the customer that they are receiving these additions.

Explanation

The correct answer is "All of the above." This means that if we add premium movie channels, the protection plan, or Blockbuster @ Home to the customer's account using the API, we must inform the customer that they are receiving these additions.

6. The following statement is acceptable regarding pricing and choosing the Ipad 2 option: " so, because you chose the Ipad 2 promotion, your price will not increase the way it would if you had you chosen the Introductory Savings option".

True

False

The statement is true because it states that if you choose the Ipad 2 promotion, your price will not increase as much as it would if you had chosen the Introductory Savings option. This implies that the Ipad 2 option has a more stable or fixed price compared to the Introductory Savings option, which may have fluctuating or increasing prices.

Explanation

The statement is true because it states that if you choose the Ipad 2 promotion, your price will not increase as much as it would if you had chosen the Introductory Savings option. This implies that the Ipad 2 option has a more stable or fixed price compared to the Introductory Savings option, which may have fluctuating or increasing prices.

7. It is OK to tell a customer that "their price won't change" after the 2nd yr and after that (Ipad 2 or Intro. savings option).

True

False

It is not okay to tell a customer that "their price won't change" after the 2nd year and after that (iPad 2 or Intro. savings option). This statement is false because prices can change over time and it would be misleading to guarantee that the price will remain the same indefinitely.

Explanation

It is not okay to tell a customer that "their price won't change" after the 2nd year and after that (iPad 2 or Intro. savings option). This statement is false because prices can change over time and it would be misleading to guarantee that the price will remain the same indefinitely.

8. A customer calls in: they tell you that they are moving and need to move their service to a new residence. You:

The correct answer suggests that when a customer calls in to move their service to a new residence, the appropriate response is to try to sell additional services like geek squad, internet, phone, and/or ADT. After that, the customer service number should be provided to assist them in moving their service to the new residence. This approach aims to not only meet the customer's immediate need but also explore potential upselling opportunities.

Explanation

The correct answer suggests that when a customer calls in to move their service to a new residence, the appropriate response is to try to sell additional services like geek squad, internet, phone, and/or ADT. After that, the customer service number should be provided to assist them in moving their service to the new residence. This approach aims to not only meet the customer's immediate need but also explore potential upselling opportunities.

9. It is still acceptable to use a spouses info for credit qualification without them actually being on the line.

True

False

It is possible to use a spouse's information for credit qualification without them actually being a co-signer or co-applicant on the credit application. This is often seen in cases where one spouse has a higher credit score or income, and their information is used to strengthen the creditworthiness of the applicant. However, it is important to note that using a spouse's information without their knowledge or consent can be considered fraud.

Explanation

It is possible to use a spouse's information for credit qualification without them actually being a co-signer or co-applicant on the credit application. This is often seen in cases where one spouse has a higher credit score or income, and their information is used to strengthen the creditworthiness of the applicant. However, it is important to note that using a spouse's information without their knowledge or consent can be considered fraud.

10. You have to read the 24 month agreement VERBATIM

True

False

The statement suggests that in order to proceed, one must read the 24-month agreement word for word, without any deviation or summarization. Therefore, the correct answer is True, indicating that it is necessary to read the agreement verbatim.

Explanation

The statement suggests that in order to proceed, one must read the 24-month agreement word for word, without any deviation or summarization. Therefore, the correct answer is True, indicating that it is necessary to read the agreement verbatim.

11. When setting up a DBA account with either one of the new business packages (Business Complete, or Complete plus Sports) there is a $49 activation fee (from Dish Corporate).

True

False

When setting up a DBA account with either one of the new business packages, there is a $49 activation fee from Dish Corporate. This means that regardless of the package chosen, whether it is Business Complete or Complete plus Sports, the customer will have to pay a $49 fee to activate their DBA account.

Explanation

When setting up a DBA account with either one of the new business packages, there is a $49 activation fee from Dish Corporate. This means that regardless of the package chosen, whether it is Business Complete or Complete plus Sports, the customer will have to pay a $49 fee to activate their DBA account.