SAT Accuracy Training Quiz

Explanation
It is acceptable to inform a customer that a simple credit qualification will be conducted for the purpose of a credit check. This implies that it is within the acceptable norms and practices of customer service to communicate this information to the customer.

Explanation
The statement is false because when conducting a credit check, it is not appropriate to inform the customer that it is just a soft inquiry on their credit. Soft inquiries do not impact credit scores and are typically used for informational purposes, such as pre-approval offers. However, credit checks for loan applications or credit card approvals are typically hard inquiries, which can affect credit scores. It is important to provide accurate information to customers regarding the nature and impact of credit inquiries.

Explanation
The correct answer is "All of the above." This means that if we add premium movie channels, the protection plan, or Blockbuster @ Home to the customer's account using the API, we must inform the customer that they are receiving these additions.

Explanation
It is not okay to tell a customer that "their price won't change" after the 2nd year and after that (iPad 2 or Intro. savings option). This statement is false because prices can change over time and it would be misleading to guarantee that the price will remain the same indefinitely.

Explanation
The correct answer suggests that when a customer calls in to move their service to a new residence, the appropriate response is to try to sell additional services like geek squad, internet, phone, and/or ADT. After that, the customer service number should be provided to assist them in moving their service to the new residence. This approach aims to not only meet the customer's immediate need but also explore potential upselling opportunities.

Explanation
The statement suggests that in order to proceed, one must read the 24-month agreement word for word, without any deviation or summarization. Therefore, the correct answer is True, indicating that it is necessary to read the agreement verbatim.

Explanation
When setting up a DBA account with either one of the new business packages, there is a $49 activation fee from Dish Corporate. This means that regardless of the package chosen, whether it is Business Complete or Complete plus Sports, the customer will have to pay a $49 fee to activate their DBA account.

Explanation
It is possible to use a spouse's information for credit qualification without them actually being a co-signer or co-applicant on the credit application. This is often seen in cases where one spouse has a higher credit score or income, and their information is used to strengthen the creditworthiness of the applicant. However, it is important to note that using a spouse's information without their knowledge or consent can be considered fraud.

Explanation
The Dish Business Complete plan offers a total of 137 channels.

Explanation
The statement is true because it states that if you choose the Ipad 2 promotion, your price will not increase as much as it would if you had chosen the Introductory Savings option. This implies that the Ipad 2 option has a more stable or fixed price compared to the Introductory Savings option, which may have fluctuating or increasing prices.