SAT Accuracy Training Quiz

11 Questions | Total Attempts: 71

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SAT Accuracy Training Quiz

6 deadly sins of Dish, and new Commercial Account changes


Questions and Answers
  • 1. 
    It is acceptable to tell a customer that you are going to conduct a simple credit qualification (for the credit check).
    • A. 

      True

    • B. 

      False

  • 2. 
    Its OK to tell the customer that's its just a soft inquiry on their credit (when doing a credit check).
    • A. 

      True

    • B. 

      False

  • 3. 
    It's acceptable to have the a Son (who has his mothers card) say that his mom "said it was ok" if he uses his Mom's card for the qualification, and that she spoke to someone earlier. 
    • A. 

      True

    • B. 

      False

  • 4. 
    What are the account additions that we must inform the customer that they are receiving (if we add them on in API)? 
    • A. 

      Premium movie channels

    • B. 

      Protection Plan

    • C. 

      Blockbuster @ Home

    • D. 

      All of the above

  • 5. 
    The following statement is acceptable regarding pricing and choosing the Ipad 2 option: " so, because you chose the Ipad 2 promotion, your price will not increase the way it would if you had you chosen the Introductory Savings option".
    • A. 

      True

    • B. 

      False

  • 6. 
    It is OK to tell a customer that "their price won't change" after the 2nd yr and after that (Ipad 2 or Intro. savings option). 
    • A. 

      True

    • B. 

      False

  • 7. 
    A customer calls in: they tell you that they are moving and need to move their service to a new residence. You: 
    • A. 

      Try to sell geek squad, internet, phone, and or ADT then give them the CS number to move their service to the new residence.

    • B. 

      Tell them to set up a 2nd account so they get new promotions, and cancel their old one when they get installed.

    • C. 

      Set up a new account at the new residence in the wifes maiden name and tell them to cancel the old account when they get installed.

    • D. 

      Ask them if they think Karl Malone is a LEGEND, and why. Then hang up and tell them good day sir.

  • 8. 
    You have to read the 24 month agreement VERBATIM
    • A. 

      True

    • B. 

      False

  • 9. 
    When setting up a DBA account with either one of the new business packages (Business Complete, or Complete plus Sports) there is a $49 activation fee (from Dish Corporate).
    • A. 

      True

    • B. 

      False

  • 10. 
    It is still acceptable to use a spouses info for credit qualification without them actually being on the line. 
    • A. 

      True

    • B. 

      False

  • 11. 
    How many channels come in the Dish Business Complete plan? 
    • A. 

      100

    • B. 

      125

    • C. 

      137

    • D. 

      180

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