SAT Accuracy Training Quiz

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SAT Accuracy Training Quiz - Quiz


6 deadly sins of Dish, and new Commercial Account changes


Questions and Answers
  • 1. 

    It is acceptable to tell a customer that you are going to conduct a simple credit qualification (for the credit check).

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    It is acceptable to inform a customer that a simple credit qualification will be conducted for the purpose of a credit check. This implies that it is within the acceptable norms and practices of customer service to communicate this information to the customer.

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  • 2. 

    Its OK to tell the customer that's its just a soft inquiry on their credit (when doing a credit check).

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    The statement is false because when conducting a credit check, it is not appropriate to inform the customer that it is just a soft inquiry on their credit. Soft inquiries do not impact credit scores and are typically used for informational purposes, such as pre-approval offers. However, credit checks for loan applications or credit card approvals are typically hard inquiries, which can affect credit scores. It is important to provide accurate information to customers regarding the nature and impact of credit inquiries.

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  • 3. 

    It's acceptable to have the a Son (who has his mothers card) say that his mom "said it was ok" if he uses his Mom's card for the qualification, and that she spoke to someone earlier. 

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
  • 4. 

    What are the account additions that we must inform the customer that they are receiving (if we add them on in API)? 

    • A.

      Premium movie channels

    • B.

      Protection Plan

    • C.

      Blockbuster @ Home

    • D.

      All of the above

    Correct Answer
    D. All of the above
    Explanation
    The correct answer is "All of the above." This means that if we add premium movie channels, the protection plan, or Blockbuster @ Home to the customer's account using the API, we must inform the customer that they are receiving these additions.

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  • 5. 

    It is OK to tell a customer that "their price won't change" after the 2nd yr and after that (Ipad 2 or Intro. savings option). 

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    It is not okay to tell a customer that "their price won't change" after the 2nd year and after that (iPad 2 or Intro. savings option). This statement is false because prices can change over time and it would be misleading to guarantee that the price will remain the same indefinitely.

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  • 6. 

    A customer calls in: they tell you that they are moving and need to move their service to a new residence. You: 

    • A.

      Try to sell geek squad, internet, phone, and or ADT then give them the CS number to move their service to the new residence.

    • B.

      Tell them to set up a 2nd account so they get new promotions, and cancel their old one when they get installed.

    • C.

      Set up a new account at the new residence in the wifes maiden name and tell them to cancel the old account when they get installed.

    • D.

      Ask them if they think Karl Malone is a LEGEND, and why. Then hang up and tell them good day sir.

    Correct Answer
    A. Try to sell geek squad, internet, phone, and or ADT then give them the CS number to move their service to the new residence.
    Explanation
    The correct answer suggests that when a customer calls in to move their service to a new residence, the appropriate response is to try to sell additional services like geek squad, internet, phone, and/or ADT. After that, the customer service number should be provided to assist them in moving their service to the new residence. This approach aims to not only meet the customer's immediate need but also explore potential upselling opportunities.

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  • 7. 

    You have to read the 24 month agreement VERBATIM

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    The statement suggests that in order to proceed, one must read the 24-month agreement word for word, without any deviation or summarization. Therefore, the correct answer is True, indicating that it is necessary to read the agreement verbatim.

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  • 8. 

    When setting up a DBA account with either one of the new business packages (Business Complete, or Complete plus Sports) there is a $49 activation fee (from Dish Corporate).

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    When setting up a DBA account with either one of the new business packages, there is a $49 activation fee from Dish Corporate. This means that regardless of the package chosen, whether it is Business Complete or Complete plus Sports, the customer will have to pay a $49 fee to activate their DBA account.

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  • 9. 

    It is still acceptable to use a spouses info for credit qualification without them actually being on the line. 

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    It is possible to use a spouse's information for credit qualification without them actually being a co-signer or co-applicant on the credit application. This is often seen in cases where one spouse has a higher credit score or income, and their information is used to strengthen the creditworthiness of the applicant. However, it is important to note that using a spouse's information without their knowledge or consent can be considered fraud.

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  • 10. 

    How many channels come in the Dish Business Complete plan? 

    • A.

      100

    • B.

      125

    • C.

      137

    • D.

      180

    Correct Answer
    C. 137
    Explanation
    The Dish Business Complete plan offers a total of 137 channels.

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  • 11. 

    The following statement is acceptable regarding pricing and choosing the Ipad 2 option: " so, because you chose the Ipad 2 promotion, your price will not increase the way it would if you had you chosen the Introductory Savings option".

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    The statement is true because it states that if you choose the Ipad 2 promotion, your price will not increase as much as it would if you had chosen the Introductory Savings option. This implies that the Ipad 2 option has a more stable or fixed price compared to the Introductory Savings option, which may have fluctuating or increasing prices.

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