SAT Accuracy Training Quiz
11 Questions
| Total Attempts: 87
6 deadly sins of Dish, and new Commercial Account changes
Questions and Answers
- 1.It is acceptable to tell a customer that you are going to conduct a simple credit qualification (for the credit check).
- A.
True
- B.
False
- 2.Its OK to tell the customer that's its just a soft inquiry on their credit (when doing a credit check).
- A.
True
- B.
False
- 3.It's acceptable to have the a Son (who has his mothers card) say that his mom "said it was ok" if he uses his Mom's card for the qualification, and that she spoke to someone earlier.
- A.
True
- B.
False
- 4.What are the account additions that we must inform the customer that they are receiving (if we add them on in API)?
- A.
Premium movie channels
- B.
Protection Plan
- C.
Blockbuster @ Home
- D.
All of the above
- 5.It is OK to tell a customer that "their price won't change" after the 2nd yr and after that (Ipad 2 or Intro. savings option).
- A.
True
- B.
False
- 6.A customer calls in: they tell you that they are moving and need to move their service to a new residence. You:
- A.
Try to sell geek squad, internet, phone, and or ADT then give them the CS number to move their service to the new residence.
- B.
Tell them to set up a 2nd account so they get new promotions, and cancel their old one when they get installed.
- C.
Set up a new account at the new residence in the wifes maiden name and tell them to cancel the old account when they get installed.
- D.
Ask them if they think Karl Malone is a LEGEND, and why. Then hang up and tell them good day sir.
- 7.You have to read the 24 month agreement VERBATIM
- A.
True
- B.
False
- 8.When setting up a DBA account with either one of the new business packages (Business Complete, or Complete plus Sports) there is a $49 activation fee (from Dish Corporate).
- A.
True
- B.
False
- 9.It is still acceptable to use a spouses info for credit qualification without them actually being on the line.
- A.
True
- B.
False
- 10.How many channels come in the Dish Business Complete plan?
- A.
100
- B.
125
- C.
137
- D.
180
- 11.The following statement is acceptable regarding pricing and choosing the Ipad 2 option: " so, because you chose the Ipad 2 promotion, your price will not increase the way it would if you had you chosen the Introductory Savings option".
- A.
True
- B.
False
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