Sfs Outreach New Hire Test

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  • 1/50 Questions

    PART II - COMPLIANCEA SFS Outreach agent should never ask the student for his ___________________.

    • Last four digits of his Social Security Number
    • Date of Birth
    • Federal Pin Number
    • Zip Code
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About This Quiz

Over the last two weeks you have been introduced to the role and responsibilities of the Student Outreach agent's role.
This exam is designed to test your knowledge of topics discussed during your New HireTraining. This exam is a cumulative exam covering the materials and topics provided to you during your training course.
Please review each answer prior to submitting, See moreas the online exam will only allow you to submit the answer once. Unanswered or blank submissions will be marked as incorrect. You will not receive your final score after completion. You will meet with your trainer to review your final evaluation and final recommendation.
This quiz contains True/False, fill in the blank and multiple choice questions.
Enter your First and Last name in the box below (example: John Doe).

Sfs Outreach New Hire Test - Quiz

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  • 2. 

    PART II - COMPLIANCEThere are no other options if a student chooses not to verify his date of birth and last four digits of his Social Security Number.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    The statement is false because there are other options available if a student chooses not to verify his date of birth and last four digits of his Social Security Number. The student can provide alternative forms of identification or go through a different verification process.

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  • 3. 

    PART VI - MISSING DOCS PROCEDUREWhere should the Student Outreach agent determine which missing documents to collect from the student when making an outbound call?

    • LiveVox Agent Panel lists the missing documents Student Outreach should be calling on

    • Call SupportDesk to ask what is missing

    • Check OnBase to figure out what is missing

    • All the documents listed as Missing in the CampusVue Document Tracker

    Correct Answer
    A. LiveVox Agent Panel lists the missing documents Student Outreach should be calling on
    Explanation
    The correct answer is LiveVox Agent Panel lists the missing documents Student Outreach should be calling on. This is because the LiveVox Agent Panel is specifically designed for Student Outreach and it provides a comprehensive list of the missing documents that need to be collected from the student during an outbound call.

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  • 4. 

    PART V - LIVEVOXHow should you disposition the following call?Someone answers the phone and the call recipient voluntarily terminates the connection.

    • Hung Up

    • No Answer

    • Call Back

    • Portal Walked student to Portal while on phone

    Correct Answer
    A. Hung Up
    Explanation
    The call should be dispositioned as "Hung Up" because the call recipient voluntarily terminated the connection.

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  • 5. 

    PART V - LIVEVOXHow would you disposition the following call?The agent successfully confirms the identity of the student. The student is not near a computer at this time, but acknowledges the forms that are needed. The student states they will go online tonight to complete them. The student says they will be done by morning and thanks you for the reminder.

    • Received Forms Real Time

    • Promised to Return Forms

    • Document already provided to Campus

    • Portal Walked student to Portal while on phone

    Correct Answer
    A. Promised to Return Forms
    Explanation
    The correct answer is "Promised to Return Forms" because the student acknowledges the forms that are needed and states that they will go online tonight to complete them. The student also mentions that they will be done by morning and thanks the agent for the reminder. This indicates that the student has promised to return the forms.

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  • 6. 

    PART VI - MISSING DOCS PROCEDUREThe Student Outreach agent must email the version of the SF - Statement of Educational Purpose that requires a notary signature to the student when   _____________________.

    • The student is going into the campus to complete the form

    • The student cannot appear in person at the campus to complete the form

    • The student wants to email the form back to the agent

    • The student wants to fax the form back to the agent

    Correct Answer
    A. The student cannot appear in person at the campus to complete the form
    Explanation
    The correct answer is "The student cannot appear in person at the campus to complete the form." This answer is supported by the fact that the question is asking when the Student Outreach agent must email the version of the SF - Statement of Educational Purpose that requires a notary signature to the student. If the student cannot appear in person at the campus to complete the form, then the agent must email the form to them.

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  • 7. 

    PART VI - MISSING DOCS PROCEDUREWhere does the student need to send the notarized Statement of Educational Purpose document once completed?

    • Fax it back to the Outreach Center

    • Email it back to the Outreach Center

    • Mail it to the address listed on the notarized version of the Statement of Educational Purpose form

    • Upload it into the Portal

    Correct Answer
    A. Mail it to the address listed on the notarized version of the Statement of Educational Purpose form
    Explanation
    The student needs to mail the notarized Statement of Educational Purpose document to the address listed on the notarized version of the form.

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  • 8. 

    PART VI - MISSING DOCS PROCEDUREThe agent panel says that the student’s 2014-15 SF - Low Income Verification – Independent form is missing. You confirm with the student that they have not received, nor completed, the form. The student is near a computer. What steps would you take to ensure the student receives the form?

    • Tell the student that you will be emailing him the form after you hang up.

    • Email the 14-15 Low Income form to the student while they are on the phone, but then hang up once they receive it.

    • Email the 14-15 Low Income form to the student while they are on the phone, walk them through the form, and then walk them through the Portal to upload the document in the Document Center.

    • Tell the student to get the form in as soon as possible and set a call back.

    Correct Answer
    A. Email the 14-15 Low Income form to the student while they are on the phone, walk them through the form, and then walk them through the Portal to upload the document in the Document Center.
    Explanation
    The correct answer is to email the 14-15 Low Income form to the student while they are on the phone, walk them through the form, and then walk them through the Portal to upload the document in the Document Center. This ensures that the student receives the form immediately and is guided through the process of completing and submitting it. By providing step-by-step assistance, the agent can help the student successfully complete the missing document procedure.

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  • 9. 
    PART VII - CAMPUSVUEWhat filters and sorting should you complete in Document Tracking to identify which documents are Missing? - ProProfs

    PART VII - CAMPUSVUEWhat filters and sorting should you complete in Document Tracking to identify which documents are Missing?

    • Filter Enrollment for most current Enrollment, Filter Module by Admissions, and sort by Document

    • Filter Enrollment for Drop Enrollment, Filter Module by Financial Aid, and sort by Status – On File

    • Filter Enrollment for Grad Enrollment, Filter Module by Financial Aid, and sort by Source

    • Filter Enrollment for most current Enrollment, Filter Module by Financial Aid, and sort by Status - Missing

    Correct Answer
    A. Filter Enrollment for most current Enrollment, Filter Module by Financial Aid, and sort by Status - Missing
  • 10. 

    PART III - FINANCIAL AIDWhere can a student make a correction to his or her school code on the FAFSA?

    • The student can make the correction at FAFSA on the Web through the link listed under Resources in the Student Portal Document Center, fafsa.ed.gov.

    • The student can go to iGrad to submit the correction.

    • The student can go to IRS.gov to make the FAFSA correction.

    • The student can call (800)12FAFSA to make the correction.

    Correct Answer
    A. The student can make the correction at FAFSA on the Web through the link listed under Resources in the Student Portal Document Center, fafsa.ed.gov.
    Explanation
    The correct answer is that the student can make the correction at FAFSA on the Web through the link listed under Resources in the Student Portal Document Center, fafsa.ed.gov. This is the most reliable and official source for making corrections to the FAFSA school code. Going to iGrad or IRS.gov would not provide the correct platform for making this specific correction. Calling (800)12FAFSA may be a possible option, but it is not mentioned as the correct answer in this case.

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  • 11. 

      PART VI - MISSING DOCS PROCEDUREIf the student tells you he completed Entrance Counseling in igrad already, where do you look to ensure it is completed when it is still showing Missing in CampusVue?

    • Student Document Center

    • Fafsa.ed.gov

    • Account Management

    • Igrad Admin

    Correct Answer
    A. Igrad Admin
    Explanation
    To ensure that the student's completion of Entrance Counseling in igrad is reflected correctly, you would look in the igrad Admin section. This is the most likely place to find the information regarding the completion status of the counseling.

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  • 12. 
     PART IV - CVToolsWhich of these steps MUST be completed before clicking the Account Management Link in cvtools?     - ProProfs

     PART IV - CVToolsWhich of these steps MUST be completed before clicking the Account Management Link in cvtools?    

    • Reset Password

    • Create Account

    • Create an Activity in CampusVue

    • Set Default Campus in CampusVue to student's campus

    Correct Answer
    A. Set Default Campus in CampusVue to student's campus
    Explanation
    Before clicking the Account Management Link in cvtools, it is necessary to set the default campus in CampusVue to the student's campus. This step must be completed to ensure that the account management link is directed to the correct campus and the appropriate actions can be taken for that specific campus.

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  • 13. 

    PART VII - CAMPUSVUEWhat steps do you take when adding an Activity in CampusVue?

    • Choose SF-Student Note subject, leave the activity pending, type the comment

    • Choose SF-Student Note subject, close the Activity, copy and paste the notes from TalkTrac along with any additional notes

    • Choose SF-Financial Aid Missing subject, close the Activity, type the comment

    • Choose SF-Verification subject, close the Activity, copy and paste the notes from TalkTrac along with any additional notes

    Correct Answer
    A. Choose SF-Student Note subject, close the Activity, copy and paste the notes from TalkTrac along with any additional notes
    Explanation
    When adding an Activity in CampusVue, the correct steps to take are to choose the SF-Student Note subject, close the Activity, and then copy and paste the notes from TalkTrac along with any additional notes. This ensures that the correct subject is selected, the Activity is properly closed, and all relevant notes are included for reference.

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  • 14. 

     PART V - LIVEVOXWhat details can be found on the agent panel in the LiveOx dialer during an outbound call?

    • Last 4 digits of the student's Social Security Number

    • Student's date of birth

    • Student's first and last name

    • All of the above

    Correct Answer
    A. All of the above
    Explanation
    The agent panel in the LiveOx dialer during an outbound call displays the last 4 digits of the student's Social Security Number, the student's date of birth, and the student's first and last name.

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  • 15. 

    PART VI - MISSING DOCS PROCEDUREWhat is the best way to complete a Verification Worksheet?

    • Sign a paper document then email it

    • Sign a paper document at the campus

    • Student Outreach emails the document to the student to sign

    • Complete electronically in the Student Portal Document Center

    Correct Answer
    A. Complete electronically in the Student Portal Document Center
    Explanation
    The best way to complete a Verification Worksheet is to complete it electronically in the Student Portal Document Center. This option allows for a more efficient and streamlined process as it eliminates the need for physical paperwork and allows for easy access and submission of the document. It also ensures that the document is securely stored and easily accessible for future reference.

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  • 16. 

    PART IV - CVToolsIf the parent's email address on file is the same as the student's email address, the parent will NOT be able to e-sign electronic documents.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    This is true. in attempt to prevent the student signing on behalf of the parent, the system requires two separate email addresses.

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  • 17. 

    PART II - COMPLIANCEAccording to the TalkTrac, the agent should confirm the student’s identity prior to telling him or her that the call is being recorded.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    According to the TalkTrac, it is not necessary for the agent to confirm the student's identity prior to informing them that the call is being recorded.

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  • 18. 

     PART VI - MISSING DOCS PROCEDUREThe agent panel says the student is missing the following documents: SF-Passport; SF - F-S545 form; SF - Birth Certificate; SF - Certificate of Naturalization; and SF - N560 and N561. You confirm using your Missing Document Call list that these documents are all associated with the US Citizenship C-Code. The student states he only has a U.S. Passport. Is this sufficient?

    • Yes, because you only need one of these documents to fulfill the C-Code requirement

    • No, because all of these documents are missing and required to clear this C-Code

    • No, because a U.S. Passport and Birth Certificate are required at all times

    Correct Answer
    A. Yes, because you only need one of these documents to fulfill the C-Code requirement
    Explanation
    The correct answer is Yes, because you only need one of these documents to fulfill the C-Code requirement. This is because the question states that the student is missing multiple documents associated with the C-Code requirement, but the student claims to have a U.S. Passport. Since the prompt confirms that having any one of these documents fulfills the C-Code requirement, the student's possession of a U.S. Passport is sufficient.

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  • 19. 

    PART VI - MISSING DOCS PROCEDUREThe agent panel says the student’s SF - Stud. Spouse Tax Transcript is missing. The student could not use the IRS Data Retrieval Tool successfully when he originally completed his FAFSA. What steps should the student’s spouse take to retrieve her taxes?

    • Go to http://www.irs.gov/Individuals/Get-Transcript and download a copy of her taxes real time. Then the student can upload her taxes into the Student Portal Document Center.

    • Visit her tax preparer for a printout of her taxes. Then the student can upload her taxes into the Student Portal Document Center.

    • Visit TurboTax for a free copy. Then the student can upload her taxes into the Student Portal Document Center.

    • Email Outreach a statement confirming why she was not able to use the IRS Data Retrieval Tool successfully

    Correct Answer
    A. Go to http://www.irs.gov/Individuals/Get-Transcript and download a copy of her taxes real time. Then the student can upload her taxes into the Student Portal Document Center.
    Explanation
    The correct answer is to go to the IRS website and download a copy of her taxes in real time. This is the most reliable and efficient way to retrieve her taxes and ensure that the information is accurate. Once she has the downloaded copy, she can upload it into the Student Portal Document Center.

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  • 20. 

    PART III - FINANCIAL AIDAll students, male and female, between the ages of 18-25 must register with Selective Service.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    The statement is false because registering with Selective Service is a requirement only for males between the ages of 18-25, not for females.

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  • 21. 

    PART III - FINANCIAL AIDWhich of these documents is acceptable Proof of Graduation of High School or Equivalency?

    • High School Attestation

    • Student Statement

    • Completion of 12 credit hours of college

    • GED Certificate

    Correct Answer
    A. GED Certificate
    Explanation
    The GED Certificate is an acceptable proof of graduation of high school or equivalency. The GED (General Educational Development) test is a standardized exam that assesses an individual's knowledge and academic skills equivalent to those of a high school graduate. Therefore, obtaining a GED Certificate indicates that the individual has met the requirements for high school graduation or equivalency.

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  • 22. 
    PART VI - MISSING DOCS PROCEDUREWhich tab in the Student Portal Document Center shows which documents are in a Missing status?    - ProProfs

    PART VI - MISSING DOCS PROCEDUREWhich tab in the Student Portal Document Center shows which documents are in a Missing status?   

    • Estimate

    • Documents Due

    • Documents Complete

    • Resources

    Correct Answer
    A. Documents Due
    Explanation
    The tab in the Student Portal Document Center that shows which documents are in a Missing status is "Documents Due". This tab displays a list of all the documents that are required from the student but have not been submitted yet. It helps the student keep track of the documents they still need to provide in order to complete their application or enrollment process.

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  • 23. 

    PART III - FINANCIAL AIDFAFSA stands for ____________.

    • Free Application for Fun Student Aid

    • Federal Application for Fundamental Student Aid

    • Free Application for Federal Student Aid

    • Fundamental Application for Federal Student Aid

    Correct Answer
    A. Free Application for Federal Student Aid
    Explanation
    FAFSA stands for Free Application for Federal Student Aid. This application is used by students in the United States to apply for financial aid for college or graduate school. The application is free to complete and is used to determine a student's eligibility for federal grants, loans, and work-study programs. By completing the FAFSA, students can access funds to help cover the cost of their education, including tuition, fees, books, and living expenses.

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  • 24. 

    PART III - FINANCIAL AIDAn SF- Standard Verification Worksheet is required for  Verification selection group  V3.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    An SF- Standard Verification Worksheet is not required for Verification selection group V3.

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  • 25. 

    PART II - COMPLIANCEIt is okay for an agent to log into the Student's Portal and complete the missing documents for the student if the student asks for this to happen.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    Agents should not log into the Student's Portal and complete missing documents for the student, even if the student requests it. This is because the Student's Portal contains sensitive information that should only be accessed and handled by the student themselves. Allowing agents to log in and complete documents on behalf of the student could potentially lead to privacy breaches and unauthorized access to personal information. Therefore, the correct answer is False.

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  • 26. 

    PART I - ZenithZenith currently owns _____________ campuses.

    • Over 50

    • 108

    • 36

    • 72

    Correct Answer
    A. Over 50
    Explanation
    Zenith currently owns over 50 campuses. This means that the number of campuses owned by Zenith is more than 50. The exact number of campuses is not specified, but it is confirmed that there are more than 50.

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  • 27. 

    PART I - ZenithZenith brand campuses include ______________.

    • Everest

    • Heald

    • Art Institute

    • University of Pheonix

    Correct Answer
    A. Everest
    Explanation
    Zenith brand campuses include Everest.

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  • 28. 

    PART I - Student Finance SupportStudent Finance Support currently provides the following service(s) to Zenith and/or CCI campuses. 

    • Financial Aid Processing

    • Default Prevention

    • Student Engagement/Outreach

    • All of the above

    Correct Answer
    A. All of the above
    Explanation
    The correct answer is "All of the above" because the question asks which service(s) Student Finance Support currently provides to Zenith and/or CCI campuses, and all three options listed (Financial Aid Processing, Default Prevention, and Student Engagement/Outreach) are included in the services provided.

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  • 29. 

    PART I - ZenithZenith has offices in ___________________. 

    • California

    • Colorado

    • Florida

    • All of the above

    Correct Answer
    A. All of the above
    Explanation
    Zenith has offices in California, Colorado, and Florida. This means that the company has locations in all three states mentioned.

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  • 30. 

    PART V - LIVEVOXHow should you disposition the following call?The agent successfully confirms the identity of the student. The student tells him that he is at work right now, but would like a call back for assistance in completing the forms tomorrow.

    • Hung Up

    • No Answer

    • Call Back

    • Portal Walked student to Portal while on phone

    Correct Answer
    A. Call Back
    Explanation
    Based on the information provided, the correct answer is "Call Back". The student has requested a call back for assistance in completing the forms tomorrow. Therefore, the agent should disposition the call as a call back to fulfill the student's request.

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  • 31. 

    PART V - LIVEVOXWhen setting a call back time in LiveVox, the agent should set the time of the call back to military time in the timezone of the student. 

    • True

    • False

    Correct Answer
    A. True
    Explanation
    In LiveVox, when setting a call back time, the agent should set the time of the call back to military time in the timezone of the student. This means that the agent should use the 24-hour clock system and adjust the time according to the specific timezone of the student. By doing so, the agent ensures that the call back is scheduled accurately and avoids any confusion or miscommunication regarding the timing of the call.

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  • 32. 

    PART II - COMPLIANCEListening to a busy signal for a long period of time to avoid taking another call or manipulate call statistics is an example of ___________________.

    • Inappropriate Call Management, which is against policy

    • Appropriate Call Management

    • Courteous Call Management

    • Wrap Up time

    Correct Answer
    A. Inappropriate Call Management, which is against policy
    Explanation
    Listening to a busy signal for a long period of time to avoid taking another call or manipulate call statistics is considered inappropriate call management because it goes against policy. This behavior is not in line with appropriate call management practices, which would involve promptly answering calls and providing courteous service to customers. Instead, deliberately avoiding calls or manipulating call statistics is a violation of company policies and can negatively impact overall call center performance.

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  • 33. 

    PART IV - CVToolsDocuSign Status allows the agent to reset a student's portal password.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    This is false. Account Management allows the agent to reset a Student Portal password.

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  • 34. 

    PART IV - CVToolsWhich of these steps must an agent take to reset a student portal password or create a portal account for the student?

    • Confirm the student's email address

    • Confirm the student's attendance records

    • Go to the igrad website

    • None of the above

    Correct Answer
    A. Confirm the student's email address
    Explanation
    To reset a student portal password or create a portal account for the student, the agent must confirm the student's email address. This is necessary to ensure that the account is being created or password is being reset for the correct student. By confirming the email address, the agent can verify the student's identity and ensure that the account information is being sent to the right person. The other options mentioned, such as going to the igrad website or confirming the student's attendance records, are not relevant to the process of resetting a password or creating a portal account.

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  • 35. 

    PART IV - CVToolsIf the parent does not receive their email to complete and docusign a document, Docusign Status in cvtools allows the agent to resend or enter a new email address for the parent.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    The statement is true because if the parent does not receive their email to complete and docusign a document, the Docusign Status in cvtools allows the agent to resend the email or enter a new email address for the parent. This feature ensures that the parent can still receive and complete the document, even if there was an issue with the initial email.

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  • 36. 

    PART VII - CAMPUSVUETrue or False. The Student Finance Support Outreach agent is responsible to gather ALL documents in 'Missing' status.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    The Outreach agent is responsible to gather priority Financial Aid documents.

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  • 37. 

    PART VI - MISSING DOCS PROCEDUREParents of dependent students who wish to obtain a Parent PLUS loan should complete a “SFS - Parent PLUS Consent to Obtain Credit” form.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    Parents of dependent students who wish to obtain a Parent PLUS loan should complete a "SFS - Parent PLUS Consent to Obtain Credit" form. This form is necessary because it gives the school permission to check the parents' credit history in order to determine their eligibility for the loan. By completing this form, parents are consenting to have their credit checked as part of the loan application process. Therefore, the statement that the answer is true is correct.

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  • 38. 

    PART III - FINANCIAL AIDStudents who use the IRS Data Retrieval Tool successfully do not need to provide a copy of their Tax Return transcript for Verification.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    This is true. If the ISIR is flagged with an 02 code on the third page, this signifies successful use of the IRS Data retrieval Tool. No copies of transcripts are needed because the IRS Tool pulls the information straight from the IRS records.

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  • 39. 

    PART III - FINANCIAL AIDThe National Student Loan Data System confirms _________________.

    • If the student is currently in Default

    • If the student is at or over his or her aggregate loan limits

    • If the student has Unusual Enrollment History (UEH)

    • All of the above

    Correct Answer
    A. All of the above
    Explanation
    The National Student Loan Data System confirms whether a student is currently in default, whether the student is at or over their aggregate loan limits, and whether the student has an Unusual Enrollment History (UEH). This means that the system provides information on all of these factors, allowing for a comprehensive assessment of a student's financial aid status.

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  • 40. 

    PART III - FINANCIAL AIDWhen checked, if the credit of a parent of a Dependent student is denied, the student may be eligible for additional Direct Unsubsidized Loans. 

    • True

    • False

    Correct Answer
    A. True
    Explanation
    This is true. If the parent is unable to obtain a Parent PLUS loan, the student may borrow an additional $4000-$5000 in Unsubsidized loan funds to help pay for school.

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  • 41. 

    PART III - FINANCIAL AIDNeed-based grants are awarded to students with the highest Expected Family Contribution (EFC).

    • True

    • False

    Correct Answer
    A. False
    Explanation
    This is false. Need based Title IV is granted to student with the lowest EFC's. Cost of Attendance - EFC = Need.

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  • 42. 

    PART III - FINANCIAL AIDIf the student is selected in this Verification group, he or she must provide Verification of Other Untaxed Income.

    • V1

    • V3

    • V4

    • V5

    • V6

    Correct Answer
    A. V6
    Explanation
    The V6 Verification Group, also known as the Household Resources Group, requires institutions to verify other untaxed income. Students and parents of dependent students would need to complete the Verification of Untaxed Income document if selected in this V group.

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  • 43. 

    PART II - COMPLIANCEIt is okay to email your Supervisor a screen shot from CampusVue that contains the student's Social Security Number.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    The student's Social Security Number should never be emailed to anyone, including in screen shots. SSN's should be blacked out or removed from any email.

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  • 44. 

    PART III - FINANCIAL AIDWhich government database confirms if the student is an eligible non-citizen by verifying his or her alien ID number entered on the FAFSA?

    • Department of Human Services

    • Department of Homeland Security

    • Social Security Administration

    • Selective Service System

    Correct Answer
    A. Department of Homeland Security
    Explanation
    The Department of Homeland Security confirms if the student is an eligible non-citizen by verifying their alien ID number entered on the FAFSA. This department is responsible for ensuring the security of the United States and managing immigration matters. They maintain a database of alien ID numbers and can verify the eligibility status of non-citizens for financial aid purposes.

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  • 45. 

    PART V - LIVEVOXHow would you disposition the following call?The agent successfully confirms the identity of the student. The student is near a computer and you are able to walk them through completing all necessary documents on the student's Portal Document Center. You confirm in OnBase the student was able to complete and docusign the required electronic documents and upload any other required forms.

    • Promise to Complete

    • Received Forms Real Time

    • Document already provided to Campus

    • Portal Walked student to Portal while on phone

    Correct Answer
    A. Received Forms Real Time
    Explanation
    The call should be dispositioned as "Received Forms Real Time" because the agent successfully confirmed the identity of the student and was able to walk them through completing all necessary documents on the student's Portal Document Center. The agent also confirmed in OnBase that the student was able to complete and docusign the required electronic documents and upload any other required forms. This indicates that the forms were received in real time during the call.

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  • 46. 

    PART II - COMPLIANCEWhen is it okay to release student information to a third party over the phone?

    • If the confirmed identity of the third party is listed as a FERPA contact in the student's file

    • If the third party is a close relative

    • If the third party is the student's spouse

    • If the third party says we have the student's permission

    Correct Answer
    A. If the confirmed identity of the third party is listed as a FERPA contact in the student's file
    Explanation
    It is okay to release student information to a third party over the phone if the confirmed identity of the third party is listed as a FERPA contact in the student's file. This means that the third party has been authorized to access the student's information and has a legitimate reason for doing so. FERPA (Family Educational Rights and Privacy Act) is a federal law that protects the privacy of student education records.

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  • 47. 

    PART VII - Campus VueThe Student Finance Support Agent may open the Students Awards Folder when creating a Cash Plan award

    • True

    • False

    Correct Answer
    A. True
    Explanation
    The Student Finance Support Agent may open the Students Awards Folder when creating a Cash Plan award. This suggests that the Students Awards Folder contains relevant information or documents related to the award process. By opening this folder, the agent can access and review the necessary materials to accurately create the Cash Plan award for the student.

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  • 48. 

    PART VIII - Work ForceEmployees are allowed to use their mobile phone at their workstations and in the hallways of the workstations during break/lunch.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    The statement is false because it states that employees are allowed to use their mobile phones at their workstations and in the hallways during break/lunch. However, most workplaces have policies that restrict or prohibit the use of mobile phones during working hours, including break/lunch times, to ensure productivity and minimize distractions.

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  • 49. 

    PART VIII - Work ForceSean is scheduled to start his 8 hour shift at 10:00am. Sean arrives at 11:23am. Prior to his arrival, Sean called the Attendance Hotline and provided all of the necessary information. How many infractions will Sean receive?(FORMAT: 0.00) 

    • 0.50

    • No Points

    • 0.10

    • 0.25

    Correct Answer
    A. 0.25
    Explanation
    Sean will receive 0.25 infractions because he arrived 1 hour and 23 minutes late for his 8-hour shift. The company likely has a policy that considers arriving more than 1 hour late as a half infraction.

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Quiz Review Timeline (Updated): Mar 17, 2023 +

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  • Current Version
  • Mar 17, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Oct 27, 2014
    Quiz Created by
    Defaultpreventio

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