Sfs Outreach New Hire Test

The correct answer is "Federal Pin Number". A SFS Outreach agent should never ask the student for his Federal Pin Number. This is because the Federal Pin Number is a confidential and sensitive piece of information that should not be shared with anyone, including outreach agents. Asking for this information could potentially lead to identity theft or fraudulent activities. It is important for students to be cautious and protect their personal information.

The correct answer is "Promised to Return Forms" because the student acknowledges the forms that are needed and states that they will go online tonight to complete them. The student also mentions that they will be done by morning and thanks the agent for the reminder. This indicates that the student has promised to return the forms.

The tab in the Student Portal Document Center that shows which documents are in a Missing status is "Documents Due". This tab displays a list of all the documents that are required from the student but have not been submitted yet. It helps the student keep track of the documents they still need to provide in order to complete their application or enrollment process.

It is okay to release student information to a third party over the phone if the confirmed identity of the third party is listed as a FERPA contact in the student's file. This means that the third party has been authorized to access the student's information and has a legitimate reason for doing so. FERPA (Family Educational Rights and Privacy Act) is a federal law that protects the privacy of student education records.

FAFSA stands for Free Application for Federal Student Aid. This application is used by students in the United States to apply for financial aid for college or graduate school. The application is free to complete and is used to determine a student's eligibility for federal grants, loans, and work-study programs. By completing the FAFSA, students can access funds to help cover the cost of their education, including tuition, fees, books, and living expenses.

Agents should not log into the Student's Portal and complete missing documents for the student, even if the student requests it. This is because the Student's Portal contains sensitive information that should only be accessed and handled by the student themselves. Allowing agents to log in and complete documents on behalf of the student could potentially lead to privacy breaches and unauthorized access to personal information. Therefore, the correct answer is False.

Zenith currently owns over 50 campuses. This means that the number of campuses owned by Zenith is more than 50. The exact number of campuses is not specified, but it is confirmed that there are more than 50.

Zenith brand campuses include Everest.

The correct answer is "All of the above" because the question asks which service(s) Student Finance Support currently provides to Zenith and/or CCI campuses, and all three options listed (Financial Aid Processing, Default Prevention, and Student Engagement/Outreach) are included in the services provided.

Based on the information provided, the correct answer is "Call Back". The student has requested a call back for assistance in completing the forms tomorrow. Therefore, the agent should disposition the call as a call back to fulfill the student's request.

In LiveVox, when setting a call back time, the agent should set the time of the call back to military time in the timezone of the student. This means that the agent should use the 24-hour clock system and adjust the time according to the specific timezone of the student. By doing so, the agent ensures that the call back is scheduled accurately and avoids any confusion or miscommunication regarding the timing of the call.

This is true. If the parent is unable to obtain a Parent PLUS loan, the student may borrow an additional $4000-$5000 in Unsubsidized loan funds to help pay for school.

The Student Finance Support Agent may open the Students Awards Folder when creating a Cash Plan award. This suggests that the Students Awards Folder contains relevant information or documents related to the award process. By opening this folder, the agent can access and review the necessary materials to accurately create the Cash Plan award for the student.

The statement is false because it states that employees are allowed to use their mobile phones at their workstations and in the hallways during break/lunch. However, most workplaces have policies that restrict or prohibit the use of mobile phones during working hours, including break/lunch times, to ensure productivity and minimize distractions.

The given correct answer states that it is never appropriate to wear shorts to work. This implies that wearing shorts is generally considered unprofessional in a work environment. Dress codes typically require employees to wear more formal attire, such as pants or skirts. Wearing shorts may be seen as too casual and can give off a less serious or unprepared impression. It is important to adhere to the dress code and maintain a professional appearance in the workplace.

The call should be dispositioned as "Received Forms Real Time" because the agent successfully confirmed the identity of the student and was able to walk them through completing all necessary documents on the student's Portal Document Center. The agent also confirmed in OnBase that the student was able to complete and docusign the required electronic documents and upload any other required forms. This indicates that the forms were received in real time during the call.

The call should be dispositioned as "Hung Up" because the call recipient voluntarily terminated the connection.

not-available-via-ai

Zenith has offices in California, Colorado, and Florida. This means that the company has locations in all three states mentioned.

Listening to a busy signal for a long period of time to avoid taking another call or manipulate call statistics is considered inappropriate call management because it goes against policy. This behavior is not in line with appropriate call management practices, which would involve promptly answering calls and providing courteous service to customers. Instead, deliberately avoiding calls or manipulating call statistics is a violation of company policies and can negatively impact overall call center performance.

Parents of dependent students who wish to obtain a Parent PLUS loan should complete a "SFS - Parent PLUS Consent to Obtain Credit" form. This form is necessary because it gives the school permission to check the parents' credit history in order to determine their eligibility for the loan. By completing this form, parents are consenting to have their credit checked as part of the loan application process. Therefore, the statement that the answer is true is correct.

The student's Social Security Number should never be emailed to anyone, including in screen shots. SSN's should be blacked out or removed from any email.

This is true. If the ISIR is flagged with an 02 code on the third page, this signifies successful use of the IRS Data retrieval Tool. No copies of transcripts are needed because the IRS Tool pulls the information straight from the IRS records.

The National Student Loan Data System confirms whether a student is currently in default, whether the student is at or over their aggregate loan limits, and whether the student has an Unusual Enrollment History (UEH). This means that the system provides information on all of these factors, allowing for a comprehensive assessment of a student's financial aid status.

The statement is false because there are other options available if a student chooses not to verify his date of birth and last four digits of his Social Security Number. The student can provide alternative forms of identification or go through a different verification process.

The correct answer is to email the 14-15 Low Income form to the student while they are on the phone, walk them through the form, and then walk them through the Portal to upload the document in the Document Center. This ensures that the student receives the form immediately and is guided through the process of completing and submitting it. By providing step-by-step assistance, the agent can help the student successfully complete the missing document procedure.

The correct answer is that the student can make the correction at FAFSA on the Web through the link listed under Resources in the Student Portal Document Center, fafsa.ed.gov. This is the most reliable and official source for making corrections to the FAFSA school code. Going to iGrad or IRS.gov would not provide the correct platform for making this specific correction. Calling (800)12FAFSA may be a possible option, but it is not mentioned as the correct answer in this case.

The best way to complete a Verification Worksheet is to complete it electronically in the Student Portal Document Center. This option allows for a more efficient and streamlined process as it eliminates the need for physical paperwork and allows for easy access and submission of the document. It also ensures that the document is securely stored and easily accessible for future reference.

This is true. in attempt to prevent the student signing on behalf of the parent, the system requires two separate email addresses.

The GED Certificate is an acceptable proof of graduation of high school or equivalency. The GED (General Educational Development) test is a standardized exam that assesses an individual's knowledge and academic skills equivalent to those of a high school graduate. Therefore, obtaining a GED Certificate indicates that the individual has met the requirements for high school graduation or equivalency.

The statement is true because if the parent does not receive their email to complete and docusign a document, the Docusign Status in cvtools allows the agent to resend the email or enter a new email address for the parent. This feature ensures that the parent can still receive and complete the document, even if there was an issue with the initial email.

The correct answer is to go to the IRS website and download a copy of her taxes in real time. This is the most reliable and efficient way to retrieve her taxes and ensure that the information is accurate. Once she has the downloaded copy, she can upload it into the Student Portal Document Center.

The statement is false because registering with Selective Service is a requirement only for males between the ages of 18-25, not for females.

This is false. Need based Title IV is granted to student with the lowest EFC's. Cost of Attendance - EFC = Need.

When adding an Activity in CampusVue, the correct steps to take are to choose the SF-Student Note subject, close the Activity, and then copy and paste the notes from TalkTrac along with any additional notes. This ensures that the correct subject is selected, the Activity is properly closed, and all relevant notes are included for reference.

The correct answer is "The student cannot appear in person at the campus to complete the form." This answer is supported by the fact that the question is asking when the Student Outreach agent must email the version of the SF - Statement of Educational Purpose that requires a notary signature to the student. If the student cannot appear in person at the campus to complete the form, then the agent must email the form to them.

According to the TalkTrac, it is not necessary for the agent to confirm the student's identity prior to informing them that the call is being recorded.

The correct answer is Yes, because you only need one of these documents to fulfill the C-Code requirement. This is because the question states that the student is missing multiple documents associated with the C-Code requirement, but the student claims to have a U.S. Passport. Since the prompt confirms that having any one of these documents fulfills the C-Code requirement, the student's possession of a U.S. Passport is sufficient.

An SF- Standard Verification Worksheet is not required for Verification selection group V3.

The Department of Homeland Security confirms if the student is an eligible non-citizen by verifying their alien ID number entered on the FAFSA. This department is responsible for ensuring the security of the United States and managing immigration matters. They maintain a database of alien ID numbers and can verify the eligibility status of non-citizens for financial aid purposes.

The student needs to mail the notarized Statement of Educational Purpose document to the address listed on the notarized version of the form.

To ensure that the student's completion of Entrance Counseling in igrad is reflected correctly, you would look in the igrad Admin section. This is the most likely place to find the information regarding the completion status of the counseling.

This is false. Account Management allows the agent to reset a Student Portal password.

The V6 Verification Group, also known as the Household Resources Group, requires institutions to verify other untaxed income. Students and parents of dependent students would need to complete the Verification of Untaxed Income document if selected in this V group.

The correct answer is LiveVox Agent Panel lists the missing documents Student Outreach should be calling on. This is because the LiveVox Agent Panel is specifically designed for Student Outreach and it provides a comprehensive list of the missing documents that need to be collected from the student during an outbound call.

The agent panel in the LiveOx dialer during an outbound call displays the last 4 digits of the student's Social Security Number, the student's date of birth, and the student's first and last name.

Before clicking the Account Management Link in cvtools, it is necessary to set the default campus in CampusVue to the student's campus. This step must be completed to ensure that the account management link is directed to the correct campus and the appropriate actions can be taken for that specific campus.

To reset a student portal password or create a portal account for the student, the agent must confirm the student's email address. This is necessary to ensure that the account is being created or password is being reset for the correct student. By confirming the email address, the agent can verify the student's identity and ensure that the account information is being sent to the right person. The other options mentioned, such as going to the igrad website or confirming the student's attendance records, are not relevant to the process of resetting a password or creating a portal account.

The Outreach agent is responsible to gather priority Financial Aid documents.

Sean will receive 0.25 infractions because he arrived 1 hour and 23 minutes late for his 8-hour shift. The company likely has a policy that considers arriving more than 1 hour late as a half infraction.