ITIL Quizzes & Trivia

The ITIL (Information Technology Infrastructure Library) is a series of five core volumes which provide a set of practices for IT service management. ITIL describes processes, procedures, tasks and checklists for every IT service company and organization. Do you think you know ITIL and have you read the latest edition?

If you are looking to improve your knowledge and review your skills then take our ITIL quizzes now! Get ready to prepare for ITIL exams with our quizzes! Do you think you can answer questions such as, “What is a primary concern of Service Strategy?” and, “What are the three elements of the Service Portfolio?” Go ahead and test your IT service management knowledge with our informative ITIL quizzes!

ITIL Version3 Foundation

ITIL V3 Foundation certification is first step to IT Service Management. It gives us the best practices in entire world based Companies how they generate best results and profits from their businesses and also it gives us an idea...

Questions: 38 | Attempts: 1729 | Last updated: Apr 19, 2016

Sample Question
1. Which of the following is NOT a step in the Continual Service Improvement (CSI) model?

A) What is the vision?

B) Did we get there?

C) Is there budget?

D) Where are we now?

Ex0-101 ITIL Foundation

Quizz used for studies towards ITIL Certification.

Questions: 10 | Attempts: 788 | Last updated: Dec 4, 2015

Sample Question
Which of the following statements is CORRECT?1. The only phase of the Service Management Lifecycle where value can be measured is Operation.2. All phases of the lifecycle are concerned with the value of IT services

1 only

2 only

Both of the above

Neither of the above

ITIL V2 Quiz

The ITIL foundation practice examination format is: Multiple choice Two hour duration 40 questions Pass mark is 65% (26/40) Closed book.

Questions: 38 | Attempts: 659 | Last updated: Dec 31, 2012

Sample Question
How does IT Service Management contribute to quality of IT service provision?

By recording agreements between internal and external customers and suppliers in formal documents

By defining general accepted norms for service levels

By promoting a customer focus among all the employees of the IT organization

By planning, implementing and managing a coherent set of processes for providing IT services

ITIL V2 Test

Itil V2 test for ITIL V2 CERTIFICATION.

Questions: 8 | Attempts: 447 | Last updated: Jan 2, 2013

Sample Question
Information Security Management ensures the Confidentiality, Integrity and Availablity of an Organisation's Assets, information, data and IT Services.Select the Correct statements regarding process control. Select all that apply.

Controlled Processes can be repeated

Only defined processes require control

Processes should be defined, controlled and documented

None of the other statements are true

None of the statements are true

ITIL Foundation Test #2

ITIL foundation test 40 questions multiple choice

Questions: 40 | Attempts: 404 | Last updated: Jan 22, 2013

Sample Question
Which of the following is a MAJOR activity of Demand Management?

Understanding patterns of business activity

Increasing customer value

Aligning the business with IT cost

Increasing the value of IT

ITIL Questions & Answers

What is the best description of the purpose of Service Operation?

The answer to this is letter D. It makes sure that it will provide the level of services that customers' deserve. This can also be used in managing the applications that are connected to it. This will make sure that the delivery of the services will

Which of the following is not a step in the Continual Service Improvement (CSI) model?

The answer to this question is C.) Is there a budget? The ITIL stage CSI (Continual Service Improvement) is a form of quality management to correct past mistakes and improve previous successes of a company. The first step is to review the services. T

Which of the following is not the responsibility of a service catalogue manager?

A service catalogue manager is responsible for making sure that all of the services and products for the operation of the system is created and updated when needed. It also has correct data on the services provided and those that are about to be runn

Which of the following is a characteristic of every process?

Every process must have the characteristics that are mentioned in the option C, which are 1, 3, 4 and 5 only. This is a vital concept in the domain of ITIL. ITIL refers to Information Technology Infrastructure Library. It is a set of many different p