ITIL Quizzes & Trivia

The ITIL (Information Technology Infrastructure Library) is a series of five core volumes which provide a set of practices for IT service management. ITIL describes processes, procedures, tasks and checklists for every IT service company and organization. Do you think you know ITIL and have you read the latest edition?

If you are looking to improve your knowledge and review your skills then take our ITIL quizzes now! Get ready to prepare for ITIL exams with our quizzes! Do you think you can answer questions such as, “What is a primary concern of Service Strategy?” and, “What are the three elements of the Service Portfolio?” Go ahead and test your IT service management knowledge with our informative ITIL quizzes!
Top Trending

The ITIL foundation practice examination format is: Multiple choice Two hour duration 40 questions Pass mark is 65% (26/40) Closed book.

Questions: 38  |  Attempts: 2706   |  Last updated: Dec 31, 2012
  • Sample Question
    How does IT Service Management contribute to quality of IT service provision?

ITIL V3 Foundation certification is first step to IT Service Management. It gives us the best practices in entire world based Companies how they generate best results and profits from their businesses and also it gives us an idea...

Questions: 38  |  Attempts: 5706   |  Last updated: Apr 19, 2016
  • Sample Question
    1. Which of the following is NOT a step in the Continual Service Improvement (CSI) model?

ITIL foundation test

Questions: 40  |  Attempts: 1170   |  Last updated: Jan 22, 2013
  • Sample Question
    The three sub-processes of Capacity Management are:

ITIL foundation test 40 questions multiple choice

Questions: 40  |  Attempts: 2100   |  Last updated: Jan 22, 2013
  • Sample Question
    Which of the following is a MAJOR activity of Demand Management?

Questions: 44  |  Attempts: 112   |  Last updated: May 2, 2018
  • Sample Question
    Which of the following is NOT a purpose of Service Transition?

You May Also Like: ITIL Flashcards

ITIL Questions & Answers

What is the best description of the purpose of Service Operation?
It makes sure that it will provide the level of services that customers' deserve. This can also be used in managing the applications that are connected to it. This will make sure that the delivery of the services will be done in an accurate and corre
What is not an objective of Service Operation?
Key objectives of service operation are to combine and perform the actions and processes required to provide and oversee services at agreed levels to business users and customers. • Service operation is also responsible for ongoing management o
Is this a valid approach?
The workaround must be uncovered before a known error is created. A known error may only be revealed after the permanent resolution had been executed. • A known error record must be created once it has become an issue. • It must be placed
Which of the following statements is correct about patterns of demand generated by the customer’s business?
A is the answer to this question. They are driven by the business activity that can be provided by companies. There are a lot of companies right now that want to make sure that they will provide what they are searching for. There are many business ac
More More ITIL Questions