Related Topics
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1. Which of the following is NOT a step in the Continual Service Improvement (CSI) model?
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2. What is the RACI model used for?
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3. What is the main reason for establishing a baseline?
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Which of the following statements is CORRECT?1. The only phase of the Service Management Lifecycle where value can be measured is Operation.2. All phases of the lifecycle are concerned with the value of IT services
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Which of the following statements is CORRECT for every process?1. It delivers its primary results to a customer or stakeholder?2. It defines activities that are executed by a single function?
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Which of the following is NOT one of the five individual aspects of Service Design?
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How does IT Service Management contribute to quality of IT service provision?
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The network managers have excessive workloads and have no time to proactively manage the network. One of the contributing factors to these large workloads is the frequency that users contact these managers directly.Which ITIL process would improve this situation?
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A new networked computer is installed to replace an existing PC. The old PC is installed as a print Server for local area network.Which process is responsible for registering this modification in the Configuration Management Database (CMDB)?
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Information Security Management ensures the Confidentiality, Integrity and Availablity of an Organisations Assets, information, data and IT Services.Select the Correct statements regarding process control. Select all that apply.
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Where is the planning of changes kept up to date?
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The Application Sizing activity is part of Capacity managementWhat is Application Sizing?
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Sample QuestionWhich of the following is NOT a step in the Continual Service Improvement (CSI) model?
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Sample Question1. Which of the following is NOT a step in the Continual Service Improvement (CSI) model?
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Sample QuestionDe cuales procesos se podría considerar información de entrada para la gestión de niveles de servicio cuando se está negociando un acuerdo de niveles de servicio (SLAs)?
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Sample QuestionAn IT department is under pressure to cut costs. As a result, the quality of services has started to suffer. What imbalance does this represent?
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Sample QuestionGerenciamento Financeiro
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Sample QuestionCual de las sig. Afirmaciones es INCORRECTA?
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Sample QuestionAt which stage of the Service Lifecycle should the processes needed to operate a new service be defined?
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Sample QuestionQual das seguintes listas descreve os atributos chaves, necessários à equipe da Central de Serviços?
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Sample QuestionWhich of the following is NOT an example of Self-Help capabilities?
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Sample QuestionEnsuring that the confidentiality, integrity and availability of the services are maintained to the levels agreed on the Service Level Agreement (SLA) is the responsibility of which role?
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Sample QuestionOne of the five major aspects of Service Design is the design of service solutions. Which of the following does this include?
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Sample QuestionThe BEST processes to automate are those that are:
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Sample QuestionWhat is RACI model used for?
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Sample QuestionWhat is a process?
