ITIL Quizzes & Trivia

The ITIL (Information Technology Infrastructure Library) is a series of five core volumes which provide a set of practices for IT service management. ITIL describes processes, procedures, tasks and checklists for every IT service company and organization. Do you think you know ITIL and have you read the latest edition?

If you are looking to improve your knowledge and review your skills then take our ITIL quizzes now! Get ready to prepare for ITIL exams with our quizzes! Do you think you can answer questions such as, “What is a primary concern of Service Strategy?” and, “What are the three elements of the Service Portfolio?” Go ahead and test your IT service management knowledge with our informative ITIL quizzes!

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ITIL V2 Quiz

The ITIL foundation practice examination format is: Multiple choice Two hour duration 40 questions Pass mark is 65% (26/40) Closed book.

Questions: 38 | Attempts: 2706 | Last updated: Dec 31, 2012

Sample Question
How does IT Service Management contribute to quality of IT service provision?

By recording agreements between internal and external customers and suppliers in formal documents

By defining general accepted norms for service levels

By promoting a customer focus among all the employees of the IT organization

By planning, implementing and managing a coherent set of processes for providing IT services

ITIL Version3 Foundation

ITIL V3 Foundation certification is first step to IT Service Management. It gives us the best practices in entire world based Companies how they generate best results and profits from their businesses and also it gives us an idea...

Questions: 38 | Attempts: 5706 | Last updated: Apr 19, 2016

Sample Question
1. Which of the following is NOT a step in the Continual Service Improvement (CSI) model?

A) What is the vision?

B) Did we get there?

C) Is there budget?

D) Where are we now?

ITIL Sample Test Version 1

ITIL foundation test

Questions: 40 | Attempts: 1170 | Last updated: Jan 22, 2013

Sample Question
The three sub-processes of Capacity Management are:

Business Capacity Management, Technology Capacity Management and Component Capacity Management

Business Capacity Management, Service Capacity Management and Component Capacity Management

Supplier Capacity Management, Service Capacity Management and Technology Capacity Management

Supplier Capacity Management, Service Capacity Management and Component Capacity Management

ITIL Foundation Test #2

ITIL foundation test 40 questions multiple choice

Questions: 40 | Attempts: 2100 | Last updated: Jan 22, 2013

Sample Question
Which of the following is a MAJOR activity of Demand Management?

Understanding patterns of business activity

Increasing customer value

Aligning the business with IT cost

Increasing the value of IT

ITIL 01 Exam A

Questions: 44 | Attempts: 112 | Last updated: May 2, 2018

Sample Question
Which of the following is NOT a purpose of Service Transition?

To ensure that a service can be managed, operated and supported

To provide training and certification in project management

To provide quality knowledge of Change, Release and Deployment Management

To plan and manage the capacity and resource requirements to manage a release

ITIL Questions & Answers

What is the best description of the purpose of Service Operation?

It makes sure that it will provide the level of services that customers' deserve. This can also be used in managing the applications that are connected to it. This will make sure that the delivery of the services will be done in an accurate and corre

What is not an objective of Service Operation?

Key objectives of service operation are to combine and perform the actions and processes required to provide and oversee services at agreed levels to business users and customers. • Service operation is also responsible for ongoing management o

Is this a valid approach?

The workaround must be uncovered before a known error is created. A known error may only be revealed after the permanent resolution had been executed. • A known error record must be created once it has become an issue. • It must be placed

Which of the following statements is correct about patterns of demand generated by the customer’s business?

A is the answer to this question. They are driven by the business activity that can be provided by companies. There are a lot of companies right now that want to make sure that they will provide what they are searching for. There are many business ac