ITIL Quizzes & Trivia

The ITIL (Information Technology Infrastructure Library) is a series of five core volumes which provide a set of practices for IT service management. ITIL describes processes, procedures, tasks and checklists for every IT service company and organization. Do you think you know ITIL and have you read the latest edition?

If you are looking to improve your knowledge and review your skills then take our ITIL quizzes now! Get ready to prepare for ITIL exams with our quizzes! Do you think you can answer questions such as, “What is a primary concern of Service Strategy?” and, “What are the three elements of the Service Portfolio?” Go ahead and test your IT service management knowledge with our informative ITIL quizzes!

ITIL V3 Foundation certification is first step to IT Service Management. It gives us the best practices in entire world based Companies how they generate best results and profits from their businesses and also it gives us an idea...

Questions: 38  |  Attempts: 1729   |  Last updated: Apr 19, 2016
  • Sample Question
    1. Which of the following is NOT a step in the Continual Service Improvement (CSI) model?

Quizz used for studies towards ITIL Certification.

Questions: 10  |  Attempts: 788   |  Last updated: Dec 4, 2015
  • Sample Question
    Which of the following statements is CORRECT?1. The only phase of the Service Management Lifecycle where value can be measured is Operation.2. All phases of the lifecycle are concerned with the value of IT services

The ITIL foundation practice examination format is: Multiple choice Two hour duration 40 questions Pass mark is 65% (26/40) Closed book.

Questions: 38  |  Attempts: 659   |  Last updated: Dec 31, 2012
  • Sample Question
    How does IT Service Management contribute to quality of IT service provision?

Itil V2 test for ITIL V2 CERTIFICATION. 

Questions: 8  |  Attempts: 447   |  Last updated: Jan 2, 2013
  • Sample Question
    Information Security Management ensures the Confidentiality, Integrity and Availablity of an Organisation's Assets, information, data and IT Services.Select the Correct statements regarding process control. Select all that apply.

ITIL foundation test 40 questions multiple choice

Questions: 40  |  Attempts: 404   |  Last updated: Jan 22, 2013
  • Sample Question
    Which of the following is a MAJOR activity of Demand Management?




You May Also Like: ITIL Flashcards

ITIL Questions & Answers


What is the best description of the purpose of Service Operation?
The answer to this is letter D. It makes sure that it will provide the level of services that customers' deserve. This can also be used in managing the applications that are connected to it. This will make sure that the delivery of the services will
Which of the following is not a step in the Continual Service Improvement (CSI) model?
The answer to this question is C.) Is there a budget? The ITIL stage CSI (Continual Service Improvement) is a form of quality management to correct past mistakes and improve previous successes of a company. The first step is to review the services. T
Which of the following is not the responsibility of a service catalogue manager?
A service catalogue manager is responsible for making sure that all of the services and products for the operation of the system is created and updated when needed. It also has correct data on the services provided and those that are about to be runn
Which of the following is a characteristic of every process?
Every process must have the characteristics that are mentioned in the option C, which are 1, 3, 4 and 5 only. This is a vital concept in the domain of ITIL. ITIL refers to Information Technology Infrastructure Library. It is a set of many different p
More