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ITIL Quizzes & Trivia

The ITIL (Information Technology Infrastructure Library) is a series of five core volumes which provide a set of practices for IT service management. ITIL describes processes, procedures, tasks and checklists for every IT service company and organization. Do you think you know ITIL and have you read the latest edition?

If you are looking to improve your knowledge and review your skills then take our ITIL quizzes now! Get ready to prepare for ITIL exams with our quizzes! Do you think you can answer questions such as, “What is a primary concern of Service Strategy?” and, “What are the three elements of the Service Portfolio?” Go ahead and test your IT service management knowledge with our informative ITIL quizzes!
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Questions: 38  |  Attempts: 3074   |  Last updated: Nov 16, 2020
  • Sample Question
    How does IT Service Management contribute to quality of IT service provision?

ITIL V3 Foundation certification is first step to IT Service Management. It gives us the best practices in entire world based Companies how they generate best results and profits from their businesses and also it gives us an idea...

Questions: 38  |  Attempts: 5828   |  Last updated: Apr 19, 2016
  • Sample Question
    1. Which of the following is NOT a step in the Continual Service Improvement (CSI) model?

ITIL foundation test

Questions: 40  |  Attempts: 1215   |  Last updated: Jan 22, 2013
  • Sample Question
    The three sub-processes of Capacity Management are:


Questions: 44  |  Attempts: 164   |  Last updated: May 2, 2018
  • Sample Question
    Which of the following is NOT a purpose of Service Transition?

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Questions: 39  |  Attempts: 211   |  Last updated: Feb 19, 2013
  • Sample Question
    How does Availability Management work with Security Management?
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ITIL Questions & Answers


Which Service Design process makes the most use of data supplied by Demand Management?
The appropriate response to this inquiry is Capacity management. Demand management is essential due to their determination to comprehend the demand that customers have for some services. Alongside comprehending the demand, demand management is as wel
What is not an objective of Service Operation?
Key objectives of service operation are to combine and perform the actions and processes required to provide and oversee services at agreed levels to business users and customers. • Service operation is also responsible for ongoing management o
What is the best description of the purpose of Service Operation?
It makes sure that it will provide the level of services that customers' deserve. This can also be used in managing the applications that are connected to it. This will make sure that the delivery of the services will be done in an accurate and corre
Is this a valid approach?
The appropriate response to this question Is Yes. It has been considered a valid approach each time you raise a known error once the diagnosis of a problem is complete, but before a workaround has been discovered. In the information technology realm,
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