ITIL Quizzes, Questions & Answers

The ITIL (Information Technology Infrastructure Library) is a series of five core volumes which provide a set of practices for IT service management. ITIL describes processes, procedures, tasks and checklists for every IT service company and organization. Do you think you know ITIL and have you read the latest edition?

If you are looking to improve your knowledge and review your skills then take our ITIL quizzes now! Get ready to prepare for ITIL exams with our quizzes! Do you think you can answer questions such as, “What is a primary concern of Service Strategy?” and, “What are the three elements of the Service Portfolio?” Go ahead and test your IT service management knowledge with our informative ITIL quizzes!

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ITIL Foundation Certification Trivia Quiz!

You need to take this ITIL Foundation certification quiz today if you want to enhance your knowledge about the Information Technology Infrastructure Library Foundation! The Information Technology Library Foundation is a...

Questions: 38 | Attempts: 14315 | Last updated: Mar 27, 2023

Sample Question
How does IT Service Management contribute to quality of IT service provision?

By recording agreements between internal and external customers and suppliers in formal documents

By defining general accepted norms for service levels

By promoting a customer focus among all the employees of the IT organization

By planning, implementing and managing a coherent set of processes for providing IT services

ITIL - Practice Exam

Select the correct choice for each of the following questions and score a perfect!

Questions: 205 | Attempts: 1694 | Last updated: Jun 23, 2024

Sample Question
What is RACI model used for?

Definig role and rspnsibilities

Monitoring services

Performance analysis

Recording Configuration Items

ITIL Version 3 Foundation Certification Quiz

ITIL V3 Foundation certification is first step to IT Service Management. It gives us the best practices in entire world based Companies how they generate best results and profits from their businesses and also it gives us an idea...

Questions: 40 | Attempts: 1569 | Last updated: Jul 19, 2024

Sample Question
1. Which of the following is NOT a step in the Continual Service Improvement (CSI) model?

A) What is the vision?

B) Did we get there?

C) Is there budget?

D) Where are we now?

ITIL V3.5 Practice Test 4

Questions: 46 | Attempts: 587 | Last updated: Mar 21, 2023

Sample Question
Ensuring that the confidentiality, integrity and availability of the services are maintained to the levels agreed on the Service Level Agreement (SLA) is the responsibility of which role?

The Service Level Manager

The Configuration Manager

The Change Manager

The Information Security Manager

ITIL V3.5 Practice Test 2

Questions: 46 | Attempts: 494 | Last updated: Mar 22, 2023

Sample Question
The BEST processes to automate are those that are:

Carried out by Service Operations

Carried out by lots of people

Critical to the success of the business mission

Simple and well understood

Recent Quizzes

Prepare For The IT Infrastructure Library Exam

Prepare for the IT Infrastructure Library Exam

The IT Infrastructure Library (ITIL) is a library of volumes describing a framework of best practices for delivering IT services. ITIL has gone through several revisions in its history and currently comprises five...

Questions: 44 | Attempts: 557 | Last updated: Mar 22, 2023

Sample Question
Which of the following is NOT a purpose of Service Transition?

To ensure that a service can be managed, operated and supported

To provide training and certification in project management

To provide quality knowledge of Change, Release and Deployment Management

To plan and manage the capacity and resource requirements to manage a release

Implementation Of ITIL Service Management

Implementation of ITIL Service Management

Questions: 51 | Attempts: 450 | Last updated: Mar 21, 2023

Sample Question
What are the three types of metrics that an organization should collect to support Continual Service Improvement (CSI)?

Return On Investment (ROI), Value On Investment (VOI), quality

Strategic, tactical and operational

Critical Success Factors (CSFs), Key Performance Indicators (KPIs), activities

Technology, process and service

ITIL V3.5 Practice Test 3

Questions: 46 | Attempts: 498 | Last updated: Mar 21, 2023

Sample Question
One of the five major aspects of Service Design is the design of service solutions. Which of the following does this include?

Only capabilities needed and agreed

Only resources and capabilities needed

Only requirements needed and agreed

Requirements, resources and capabilities needed and agreed

ITIL V3.5 Practicetest 1

ITIL V3.5 PracticeTest 1

EXIN EX0-101 Practic Test 1

Questions: 46 | Attempts: 529 | Last updated: Mar 18, 2023

Sample Question
What are the three types of metrics that an organization should collect to support Continual Service Improvement (CSI)?

Return On Investment (ROI), Value On Investment (VOI), quality

Strategic, tactical and operational

Critical Success Factors (CSFs), Key Performance Indicators (KPIs), activities

Technology, process and service

ITIL Foundation Test #2

ITIL foundation test 40 questions multiple choice

Questions: 40 | Attempts: 3728 | Last updated: Aug 29, 2023

Sample Question
Which of the following is a MAJOR activity of Demand Management?

Understanding patterns of business activity

Increasing customer value

Aligning the business with IT cost

Increasing the value of IT

ITIL Sample Test Version 1

ITIL sample test version 1

ITIL foundation test

Questions: 40 | Attempts: 1826 | Last updated: Sep 2, 2023

Sample Question
The three sub-processes of Capacity Management are:

Business Capacity Management, Technology Capacity Management and Component Capacity Management

Business Capacity Management, Service Capacity Management and Component Capacity Management

Supplier Capacity Management, Service Capacity Management and Technology Capacity Management

Supplier Capacity Management, Service Capacity Management and Component Capacity Management

ITIL - Simulado NÂ°01

ITIL - SIMULADO NÂ°01

Questions: 14 | Attempts: 120 | Last updated: Mar 18, 2024

Sample Question
Which of the following is a Service desk activity?

Functioning as the first point of contact for the customer

Investigating the cause of disruptions for the customer

Tracing the cause of incidents

ITIL V3 Foundations By Upendra

Questions: 5 | Attempts: 192 | Last updated: Mar 21, 2023

Sample Question
1. The ITIL V3 core is best described as?

An Operations Lifecycle

An IT Management Lifecycle

A Service Lifecycle

An Infrastructure Lifecycle

ITIL V3 Exam- Site Closing Study Course

ITIL v3 exam- site closing study course

This ITIL v3 exam prep consists of 40 questions. You must answer 26 questions correctly or achieve a 65% in order to pass the exam. At the end you will receive a pass/ fail result. You have 90 minutes to complete the...

Questions: 40 | Attempts: 595 | Last updated: Mar 19, 2023

Sample Question
What is the primary objective of Service Management?

To monitor and produce reports on delivery against the SLA.

To ensure consistency and integration in all IT activities and processes.

To ensure hat the IT services are aligned to the business needs and actively support them.

To determine who services should be offered to.

ITIL V3 Exam Preparation

ITIL v3 Exam Preparation

Information Technology Infrastructure LibraryFoundation Course

Questions: 5 | Attempts: 1360 | Last updated: Mar 21, 2022

Sample Question
What is a process?

A linked series of logical actions and activities performed by representatives with the intent of achieving a goal or satisfying a purpose.

A set of documents that describe how to do specific activities.

A form of users to use to request new IT services.

A finite set of activities with a lifespan

ITIL V3 Certification - Introduction

Learning ObjectivesComprehension and / or awareness of key areas of the 5 ITILÂ® core books: o Service Strategy o Service Design o Service Transition o ...

Questions: 6 | Attempts: 372 | Last updated: Mar 21, 2023

Sample Question
How many core books does ITIL V3 have?

Ten

Eight

Five

Four

Two

ITIL Quizzes, Questions & Answers

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