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ITIL Quizzes, Questions & Answers

The ITIL (Information Technology Infrastructure Library) is a series of five core volumes which provide a set of practices for IT service management. ITIL describes processes, procedures, tasks and checklists for every IT service company and organization. Read More

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Sample quiz based on experience from exam questions. ITIL is a registered trademark owned by OGC.

Questions: 40  |  Attempts: 3076   |  Last updated: Mar 21, 2023
  • Sample Question
    Which of the following are characteristics of every process? 1. It is measurable 2. It is timely 3. It delivers a specific result 4. It delivers its primary results to a customer or stakeholder 
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Select the correct choice for each of the following questions and score a perfect!

Questions: 205  |  Attempts: 1838   |  Last updated: Jun 23, 2024
  • Sample Question
    What is RACI model used for?
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You need to take this ITIL Foundation certification quiz today if you want to enhance your knowledge about the Information Technology Infrastructure Library Foundation! The Information Technology Library Foundation is a...

Questions: 38  |  Attempts: 14489   |  Last updated: Mar 27, 2023
  • Sample Question
    How does IT Service Management contribute to quality of IT service provision?
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ITIL V3.5 Practice Test 2 assesses knowledge on IT service management processes such as automation, service transition, utility, warranty, service design, and media library management. It is designed for individuals seeking to...

Questions: 46  |  Attempts: 538   |  Last updated: Mar 22, 2023
  • Sample Question
    The BEST processes to automate are those that are:
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This quiz covers the ITIL Continual Service Improvement stage, focusing on the PDCA cycle, CSI 7-step process, and measurement strategies to enhance IT service management.

Questions: 19  |  Attempts: 198   |  Last updated: Mar 14, 2023
  • Sample Question
    How many times should each stage of the Plan, Do, Check, Act (PDCA) cycle be visited?
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