ITIL Quizzes, Questions & Answers

The ITIL (Information Technology Infrastructure Library) is a series of five core volumes which provide a set of practices for IT service management. ITIL describes processes, procedures, tasks and checklists for every IT service company and organization. Read More

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ITIL Foundation V3 1

Sample quiz based on experience from exam questions. ITIL is a registered trademark owned by OGC.

Questions: 40 | Attempts: 3058 | Last updated: Mar 21, 2023

Sample Question
Which of the following are characteristics of every process? 1. It is measurable 2. It is timely 3. It delivers a specific result 4. It delivers its primary results to a customer or stakeholder

A) 1, 2, and 3 only

B) 1, 2, and 4 only

C) 1, 3, and 4 only

D) All of the above

ITIL Foundation Certification Trivia Quiz!

You need to take this ITIL Foundation certification quiz today if you want to enhance your knowledge about the Information Technology Infrastructure Library Foundation! The Information Technology Library Foundation is a...

Questions: 38 | Attempts: 14478 | Last updated: Mar 27, 2023

Sample Question
How does IT Service Management contribute to quality of IT service provision?

By recording agreements between internal and external customers and suppliers in formal documents

By defining general accepted norms for service levels

By promoting a customer focus among all the employees of the IT organization

By planning, implementing and managing a coherent set of processes for providing IT services

ITIL - Practice Exam

Select the correct choice for each of the following questions and score a perfect!

Questions: 205 | Attempts: 1810 | Last updated: Jun 23, 2024

Sample Question
What is RACI model used for?

Definig role and rspnsibilities

Monitoring services

Performance analysis

Recording Configuration Items

ITIL V3.5 Practice Test 2

ITIL V3.5 Practice Test 2 assesses knowledge on IT service management processes such as automation, service transition, utility, warranty, service design, and media library management. It is designed for individuals seeking to...

Questions: 46 | Attempts: 534 | Last updated: Mar 22, 2023

Sample Question
The BEST processes to automate are those that are:

Carried out by Service Operations

Carried out by lots of people

Critical to the success of the business mission

Simple and well understood

ITIL Foundation Test #2

ITIL Foundation Test #2 assesses knowledge on key ITIL practices, including Demand Management, Information Security, and Incident Handling. This quiz evaluates understanding of IT service delivery, the role of CMS and SKMS, and...

Questions: 40 | Attempts: 3735 | Last updated: Aug 29, 2023

Sample Question
Which of the following is a MAJOR activity of Demand Management?

Understanding patterns of business activity

Increasing customer value

Aligning the business with IT cost

Increasing the value of IT

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Aebr - ITIL Foundation V3 - 08

AEBR - ITIL Foundation v3 - 08

This quiz, titled 'AEBR - ITIL Foundation v3 - 08', assesses knowledge in IT Service Management using ITIL principles. It covers topics such as resource planning, process ownership, supplier management, service metrics, and...

Questions: 37 | Attempts: 311 | Last updated: Mar 21, 2023

Sample Question
La implementación de la Gestión del Servicio con ITIL requiere preparar y planificar el uso efectivo y eficiente de:

Personas, Procesos, Socios, Suministradores

Personas, Procesos, Productos, Tecnología

Personas, Procesos, Productos, Socios

Personas, Productos, Tecnología, Socios

ITIL Continual Service Improvement

This quiz covers the ITIL Continual Service Improvement stage, focusing on the PDCA cycle, CSI 7-step process, and measurement strategies to enhance IT service management.

Questions: 19 | Attempts: 191 | Last updated: Mar 15, 2023

Sample Question
How many times should each stage of the Plan, Do, Check, Act (PDCA) cycle be visited?

Each stage should be carried out once in the order Plan-Do-Check-Act

There should be a single Plan, then the Do-Check-Act cycle should be repeated multiple times to implement Continual Improvement

There should be a single Plan and Do, then Check and Act should be carried out multiple times to implement Continual Improvement

The entire cycle should be repeated multiple times to implement Continual Improvement

Prepare For The IT Infrastructure Library Exam

Prepare for the IT Infrastructure Library Exam

The IT Infrastructure Library (ITIL) is a library of volumes describing a framework of best practices for delivering IT services. ITIL has gone through several revisions in its history and currently comprises five...

Questions: 44 | Attempts: 557 | Last updated: Mar 22, 2023

Sample Question
Which of the following is NOT a purpose of Service Transition?

To ensure that a service can be managed, operated and supported

To provide training and certification in project management

To provide quality knowledge of Change, Release and Deployment Management

To plan and manage the capacity and resource requirements to manage a release

Implementation Of ITIL Service Management

Implementation of ITIL Service Management

This quiz assesses knowledge in ITIL Service Management, focusing on core components such as CSI metrics, Service Lifecycle stages, and roles within a RACI model. It's designed for IT professionals aiming to enhance their...

Questions: 51 | Attempts: 455 | Last updated: Mar 21, 2023

Sample Question
What are the three types of metrics that an organization should collect to support Continual Service Improvement (CSI)?

Return On Investment (ROI), Value On Investment (VOI), quality

Strategic, tactical and operational

Critical Success Factors (CSFs), Key Performance Indicators (KPIs), activities

Technology, process and service

ITIL V3.5 Practice Test 4

ITIL V3.5 Practice Test 4 evaluates knowledge on maintaining service confidentiality, integrity, and availability as per SLA, understanding business activity patterns, managing service transitions, and operations. It assesses...

Questions: 46 | Attempts: 590 | Last updated: Mar 22, 2023

Sample Question
Ensuring that the confidentiality, integrity and availability of the services are maintained to the levels agreed on the Service Level Agreement (SLA) is the responsibility of which role?

The Service Level Manager

The Configuration Manager

The Change Manager

The Information Security Manager

ITIL V3.5 Practice Test 3

ITIL V3.5 Practice Test 3 assesses knowledge on key aspects of IT service management, including service design, roles of process and service owners, and responsibilities within a RACI matrix. This test is crucial for...

Questions: 46 | Attempts: 502 | Last updated: Mar 21, 2023

Sample Question
One of the five major aspects of Service Design is the design of service solutions. Which of the following does this include?

Only capabilities needed and agreed

Only resources and capabilities needed

Only requirements needed and agreed

Requirements, resources and capabilities needed and agreed

ITIL V3.5 Practicetest 1

ITIL V3.5 PracticeTest 1

ITIL V3.5 Practice Test 1 assesses knowledge in IT service management, focusing on continual service improvement, problem management, availability management, contract definitions, self-help capabilities, and service provision...

Questions: 46 | Attempts: 531 | Last updated: Mar 18, 2023

Sample Question
What are the three types of metrics that an organization should collect to support Continual Service Improvement (CSI)?

Return On Investment (ROI), Value On Investment (VOI), quality

Strategic, tactical and operational

Critical Success Factors (CSFs), Key Performance Indicators (KPIs), activities

Technology, process and service

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