ITIL Quizzes Online & Trivia

A comprehensive database of more than 37 ITIL quizzes online, test your knowledge with ITIL quiz questions. Our online ITIL trivia quizzes can be adapted to suit your requirements for taking some of the top ITIL quizzes.

The ITIL (Information Technology Infrastructure Library) is a series of five core volumes which provide a set of practices for IT service management. ITIL describes processes, procedures, tasks and checklists for every IT service company and organization. Do you think you know ITIL and have you read the latest edition?

If you are looking to improve your knowledge and review your skills then take our ITIL quizzes now! Get ready to prepare for ITIL exams with our quizzes! Do you think you can answer questions such as, “What is a primary concern of Service Strategy?” and, “What are the three elements of the Service Portfolio?” Go ahead and test your IT service management knowledge with our informative ITIL quizzes!

Related Topics


  • 1. Which of the following is NOT a step in the Continual Service Improvement (CSI) model?
    ITIL question from

  • 2. What is the RACI model used for?
    ITIL question from

  • 3. What is the main reason for establishing a baseline?
    ITIL question from

  • Which of the following statements is CORRECT?1. The only phase of the Service Management Lifecycle where value can be measured is Operation.2. All phases of the lifecycle are concerned with the value of IT services
    ITIL question from

  • Which of the following statements is CORRECT for every process?1. It delivers its primary results to a customer or stakeholder?2. It defines activities that are executed by a single function?
    ITIL question from

  • Which of the following is NOT one of the five individual aspects of Service Design?
    ITIL question from

  • How does IT Service Management contribute to quality of IT service provision?
    ITIL question from

  • The network managers have excessive workloads and have no time to proactively manage the network. One of the contributing factors to these large workloads is the frequency that users contact these managers directly.Which ITIL process would improve this situation?
    ITIL question from

  • A new networked computer is installed to replace an existing PC. The old PC is installed as a print Server for local area network.Which process is responsible for registering this modification in the Configuration Management Database (CMDB)?
    ITIL question from

  • Information Security Management ensures the Confidentiality, Integrity and Availablity of an Organisations Assets, information, data and IT Services.Select the Correct statements regarding process control. Select all that apply.
    ITIL question from

  • Where is the planning of changes kept up to date?
    ITIL question from

  • The Application Sizing activity is part of Capacity managementWhat is Application Sizing?
    ITIL question from