ITIL Quizzes & Trivia

The ITIL (Information Technology Infrastructure Library) is a series of five core volumes which provide a set of practices for IT service management. ITIL describes processes, procedures, tasks and checklists for every IT service company and organization. Do you think you know ITIL and have you read the latest edition?

If you are looking to improve your knowledge and review your skills then take our ITIL quizzes now! Get ready to prepare for ITIL exams with our quizzes! Do you think you can answer questions such as, “What is a primary concern of Service Strategy?” and, “What are the three elements of the Service Portfolio?” Go ahead and test your IT service management knowledge with our informative ITIL quizzes!

Questions: 38 | Attempts: 3074 | Last updated: Nov 16, 2020

Sample Question
How does IT Service Management contribute to quality of IT service provision?

By recording agreements between internal and external customers and suppliers in formal documents

By defining general accepted norms for service levels

By promoting a customer focus among all the employees of the IT organization

By planning, implementing and managing a coherent set of processes for providing IT services

ITIL Version3 Foundation

ITIL V3 Foundation certification is first step to IT Service Management. It gives us the best practices in entire world based Companies how they generate best results and profits from their businesses and also it gives us an idea...

Questions: 38 | Attempts: 5828 | Last updated: Apr 19, 2016

Sample Question
1. Which of the following is NOT a step in the Continual Service Improvement (CSI) model?

A) What is the vision?

B) Did we get there?

C) Is there budget?

D) Where are we now?

ITIL Sample Test Version 1

ITIL foundation test

Questions: 40 | Attempts: 1215 | Last updated: Jan 22, 2013

Sample Question
The three sub-processes of Capacity Management are:

Business Capacity Management, Technology Capacity Management and Component Capacity Management

Business Capacity Management, Service Capacity Management and Component Capacity Management

Supplier Capacity Management, Service Capacity Management and Technology Capacity Management

Supplier Capacity Management, Service Capacity Management and Component Capacity Management

ITIL 01 Exam A

Questions: 44 | Attempts: 164 | Last updated: May 2, 2018

Sample Question
Which of the following is NOT a purpose of Service Transition?

To ensure that a service can be managed, operated and supported

To provide training and certification in project management

To provide quality knowledge of Change, Release and Deployment Management

To plan and manage the capacity and resource requirements to manage a release

ITIL

Test

Questions: 39 | Attempts: 211 | Last updated: Feb 19, 2013

Sample Question
How does Availability Management work with Security Management?

By making agreements on the availability of the Security Database

By making agreements on the security of Availability Database

By establishing the security boundaries based on the availability requirements

By implementing the measures specified by Security Management for securing the data

ITIL Questions & Answers

Which Service Design process makes the most use of data supplied by Demand Management?

The appropriate response to this inquiry is Capacity management. Demand management is essential due to their determination to comprehend the demand that customers have for some services. Alongside comprehending the demand, demand management is as wel

What is not an objective of Service Operation?

Key objectives of service operation are to combine and perform the actions and processes required to provide and oversee services at agreed levels to business users and customers. • Service operation is also responsible for ongoing management o

What is the best description of the purpose of Service Operation?

It makes sure that it will provide the level of services that customers' deserve. This can also be used in managing the applications that are connected to it. This will make sure that the delivery of the services will be done in an accurate and corre

Is this a valid approach?

The appropriate response to this question Is Yes. It has been considered a valid approach each time you raise a known error once the diagnosis of a problem is complete, but before a workaround has been discovered. In the information technology realm,