ITIL Quizzes, Questions & Answers

Recent Quizzes

This ITIL sample test version 1 assesses knowledge in IT service management. It covers Capacity Management, Service Design, and Continual Service Improvement (CSI), focusing on business objectives, risk management, and service...

Questions: 40 | Attempts: 1829 | Last updated: Sep 2, 2023

Sample Question
The three sub-processes of Capacity Management are:

Business Capacity Management, Technology Capacity Management and Component Capacity Management

Business Capacity Management, Service Capacity Management and Component Capacity Management

Supplier Capacity Management, Service Capacity Management and Technology Capacity Management

Supplier Capacity Management, Service Capacity Management and Component Capacity Management

ITIL - Simulado NÂ°01

ITIL - SIMULADO NÂ°01

ITIL - SIMULADO N\u00b001 assesses knowledge of ITIL practices within IT Service Management. It covers Service Desk activities, roles of ITIL, Incident Management, Problem Management, and Change Management. Essential for...

Questions: 14 | Attempts: 122 | Last updated: Mar 18, 2024

Sample Question
Which of the following is a Service desk activity?

Functioning as the first point of contact for the customer

Investigating the cause of disruptions for the customer

Tracing the cause of incidents

ITIL V3 Foundations By Upendra

Designed by Upendra, this ITIL V3 Foundations quiz assesses knowledge on the ITIL V3 core as a Service Lifecycle, Service Design aspects, attributes of hardware CI, Change Advisory Board membership, and the Incident-Problem-Known...

Questions: 5 | Attempts: 192 | Last updated: Mar 21, 2023

Sample Question
1. The ITIL V3 core is best described as?

An Operations Lifecycle

An IT Management Lifecycle

A Service Lifecycle

An Infrastructure Lifecycle

ITIL V3 Exam Preparation

ITIL v3 Exam Preparation

Prepare for the ITIL v3 certification with key concepts and definitions essential for the exam. Understand processes, benefits, quality steps, and distinctions between projects and processes.

Questions: 5 | Attempts: 1362 | Last updated: Mar 21, 2022

Sample Question
What is a process?

A linked series of logical actions and activities performed by representatives with the intent of achieving a goal or satisfying a purpose.

A set of documents that describe how to do specific activities.

A form of users to use to request new IT services.

A finite set of activities with a lifespan

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