ITIL Quizzes, Questions & Answers

Recent Quizzes

ITIL - SIMULADO N\u00b001 assesses knowledge of ITIL practices within IT Service Management. It covers Service Desk activities, roles of ITIL, Incident Management, Problem Management, and Change Management. Essential for...

Questions: 14 | Attempts: 121 | Last updated: Mar 18, 2024

Sample Question
Which of the following is a Service desk activity?

Functioning as the first point of contact for the customer

Investigating the cause of disruptions for the customer

Tracing the cause of incidents

ITIL V3 Foundations By Upendra

Designed by Upendra, this ITIL V3 Foundations quiz assesses knowledge on the ITIL V3 core as a Service Lifecycle, Service Design aspects, attributes of hardware CI, Change Advisory Board membership, and the Incident-Problem-Known...

Questions: 5 | Attempts: 192 | Last updated: Mar 21, 2023

Sample Question
1. The ITIL V3 core is best described as?

An Operations Lifecycle

An IT Management Lifecycle

A Service Lifecycle

An Infrastructure Lifecycle

ITIL V3 Exam- Site Closing Study Course

ITIL v3 exam- site closing study course

This ITIL v3 exam prep consists of 40 questions. You must answer 26 questions correctly or achieve a 65% in order to pass the exam. At the end you will receive a pass/ fail result. You have 90 minutes to complete the...

Questions: 40 | Attempts: 597 | Last updated: Mar 19, 2023

Sample Question
What is the primary objective of Service Management?

To monitor and produce reports on delivery against the SLA.

To ensure consistency and integration in all IT activities and processes.

To ensure hat the IT services are aligned to the business needs and actively support them.

To determine who services should be offered to.

ITIL V3 Exam Preparation

ITIL v3 Exam Preparation

Prepare for the ITIL v3 certification with key concepts and definitions essential for the exam. Understand processes, benefits, quality steps, and distinctions between projects and processes.

Questions: 5 | Attempts: 1361 | Last updated: Mar 21, 2022

Sample Question
What is a process?

A linked series of logical actions and activities performed by representatives with the intent of achieving a goal or satisfying a purpose.

A set of documents that describe how to do specific activities.

A form of users to use to request new IT services.

A finite set of activities with a lifespan

ITIL Foundation Certification Trivia Quiz!

You need to take this ITIL Foundation certification quiz today if you want to enhance your knowledge about the Information Technology Infrastructure Library Foundation! The Information Technology Library Foundation is a...

Questions: 38 | Attempts: 14431 | Last updated: Mar 27, 2023

Sample Question
How does IT Service Management contribute to quality of IT service provision?

By recording agreements between internal and external customers and suppliers in formal documents

By defining general accepted norms for service levels

By promoting a customer focus among all the employees of the IT organization

By planning, implementing and managing a coherent set of processes for providing IT services

ITIL V3 Certification - Introduction

Learning ObjectivesComprehension and / or awareness of key areas of the 5 ITILÂ® core books: o Service Strategy o Service Design o Service Transition o ...

Questions: 6 | Attempts: 375 | Last updated: Mar 21, 2023

Sample Question
How many core books does ITIL V3 have?

Ten

Eight

Five

Four

Two

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