ITIL V3 Exam Preparation
Information Technology Infrastructure LibraryFoundation Course
- 1.What is a process?
- A.
A linked series of logical actions and activities performed by representatives with the intent of achieving a goal or satisfying a purpose.
- B.
A set of documents that describe how to do specific activities.
- C.
A form of users to use to request new IT services.
- D.
A finite set of activities with a lifespan
- 2.What is a benefit of using ITIL?
- A.
Departments can easily be managed and controlled
- B.
The costs and quality of IT services can be managed and controlled efficiently.
- C.
IT can operate by useing a standard structured framework
- D.
Procedures are clearly defined
- 3.There are several steps in the Deming Circle in order to achieve improved quality. Which of the following answers list the activities in the correct order?
- A.
Execute-Act-Check-Plan
- B.
Plan-Execute-Check-Act
- C.
Act-Plan-Do-check
- D.
Plan-Do-Check-Act
- 4.A process owner is responsible for which of the following?
- A.
Doing the activites of the process
- B.
Managing the activities of the process
- C.
The results of the process
- D.
The implementation of the process.
- 5.What is the difference between a project and a process?
- A.
A process focuses on the result where the project does not.
- B.
A process has a defined lifespan where a project is continuous
- C.
A project has a defined lifespan where a process is continuous
- D.
A project does not have an owner where a process does
Questions: 38 | Attempts: 8393 | Last updated: Mar 27, 2022
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Sample QuestionHow does IT Service Management contribute to quality of IT service provision?
Questions: 40 | Attempts: 2964 | Last updated: Mar 22, 2022
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Sample QuestionWhich of the following is a MAJOR activity of Demand Management?
Questions: 40 | Attempts: 1489 | Last updated: Mar 22, 2022
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Sample QuestionThe three sub-processes of Capacity Management are:
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