ITIL V3 Exam Preparation

5 Questions | Total Attempts: 1305

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ITIL Quizzes & Trivia

Information Technology Infrastructure LibraryFoundation Course


Questions and Answers
  • 1. 
    What is a process?
    • A. 

      A linked series of logical actions and activities performed by representatives with the intent of achieving a goal or satisfying a purpose.

    • B. 

      A set of documents that describe how to do specific activities.

    • C. 

      A form of users to use to request new IT services.

    • D. 

      A finite set of activities with a lifespan

  • 2. 
    What is a benefit of using ITIL?
    • A. 

      Departments can easily be managed and controlled

    • B. 

      The costs and quality of IT services can be managed and controlled efficiently.

    • C. 

      IT can operate by useing a standard structured framework

    • D. 

      Procedures are clearly defined

  • 3. 
    There are several steps in the Deming Circle in order to achieve improved quality.  Which of the following answers list the activities in the correct order?
    • A. 

      Execute-Act-Check-Plan

    • B. 

      Plan-Execute-Check-Act

    • C. 

      Act-Plan-Do-check

    • D. 

      Plan-Do-Check-Act

  • 4. 
    A process owner is responsible for which of the following?
    • A. 

      Doing the activites of the process

    • B. 

      Managing the activities of the process

    • C. 

      The results of the process

    • D. 

      The implementation of the process.

  • 5. 
    What is the difference between a project and a process?
    • A. 

      A process focuses on the result where the project does not.

    • B. 

      A process has a defined lifespan where a project is continuous

    • C. 

      A project has a defined lifespan where a process is continuous

    • D. 

      A project does not have an owner where a process does

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