ITIL V3 Certification - Introduction

6 Questions | Total Attempts: 343

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ITIL Quizzes & Trivia

Learning ObjectivesComprehension and / or awareness of key areas of the 5 ITIL® core books: o Service Strategy o Service Design o Service Transition o Service Operation o Continual Service Improvement


Questions and Answers
  • 1. 
    How many core books does ITIL V3 have?
    • A. 

      Ten

    • B. 

      Eight

    • C. 

      Five

    • D. 

      Four

    • E. 

      Two

  • 2. 
    Which of them are ITIL V3 books?
    • A. 

      Incident Management, Problem Management, Change Management, Configuration Management and Release Management;

    • B. 

      Service Level Management, Availability Management, Capacity Management, IT Service Continuity Management and Financial Management;

    • C. 

      Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement;

    • D. 

      Incident Management, Problem Management, Change Management, Service Strategy and Service Design;

    • E. 

      Service Strategy, Service Design, Service Transition, Configuration Management and Release Management;

  • 3. 
    The UK's Office of Government Commerce (OGC) has documented a set of processes and procedures for the delivery and support of high quality IT services that are designed and managed to meet the needs of an organization. These processes and procedures are referred to as the Information Technology Infrastructure Library (ITIL). As of version 3, ITIL comprises ten core books.
    • A. 

      True

    • B. 

      False

  • 4. 
    The UK's Office of Government Commerce (OGC) has documented a set of processes and procedures for the delivery and support of high quality IT services that are designed and managed to meet the needs of an organization. These processes and procedures are referred to as the Information Technology Infrastructure Library (ITIL). As of version 3, ITIL comprises five core books.
    • A. 

      True

    • B. 

      False

  • 5. 
    Which of the following options are goals of IT Service Managent? (choose four)
    • A. 

      Clear view of IT capability;

    • B. 

      Understanding of customer needs;

    • C. 

      Professional approach and processes;

    • D. 

      Focus on business value through quality and availability of services

    • E. 

      Server Virtualization

  • 6. 
    Which of the following options are goals of IT Service Managent? (choose four)
    • A. 

      Enhanced customer satisfaction

    • B. 

      More motivated IT staff

    • C. 

      Increased profitability

    • D. 

      Technology refresh based on new features

    • E. 

      Focus on business value through quality and availability of services

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