ITIL V3 Foundations By Upendra
5 Questions
| Attempts: 184
Questions and Answers
- 1.1. The ITIL V3 core is best described as?
- A.
An Operations Lifecycle
- B.
An IT Management Lifecycle
- C.
A Service Lifecycle
- D.
An Infrastructure Lifecycle
- 2.2. Which aspect of Service Design is missing from the list below? 1. The design of services 2. The design of Service Management systems and tools 3. The design of technology architecture and management systems 4. The design of the processes required 5?
- A.
The design of Functions
- B.
The design of Service Level Agreements
- C.
The design of applications
- D.
The design of measurement systems, methods and metrics
- 3.Which of the following is NOT an attribute of a hardware CI?
- A.
Number of items
- B.
What it costs
- C.
A supplier’s part number
- D.
A manufacturer’s serial number
- 4.Which of the following are likely members of the Change Advisory Board?
- A.
Problem Manager
- B.
Change Manager
- C.
Customer representatives
- D.
All of them
- 5.Which of the following is most involved with the: Incident – Problem – Known Error – Change lifecycle?
- A.
Service Support
- B.
Service Management
- C.
Service Delivery
- D.
Customers Services
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