ITIL V3 Foundations By Upendra
Questions and Answers
- 1.
1. The ITIL V3 core is best described as?
- A.
An Operations Lifecycle
- B.
An IT Management Lifecycle
- C.
A Service Lifecycle
- D.
An Infrastructure Lifecycle
Correct Answer
C. A Service LifecycleExplanation
The ITIL V3 core is best described as a Service Lifecycle. This means that it focuses on the management of services throughout their entire lifecycle, from the initial design and development stages to their operation and eventual retirement. The ITIL V3 core provides a framework for organizations to effectively plan, deliver, and support their services, ensuring that they meet the needs of their customers and align with business objectives. This approach emphasizes the importance of continuous improvement and the integration of IT services with business processes.Rate this question:
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- 2.
2. Which aspect of Service Design is missing from the list below? 1. The design of services 2. The design of Service Management systems and tools 3. The design of technology architecture and management systems 4. The design of the processes required 5?
- A.
The design of Functions
- B.
The design of Service Level Agreements
- C.
The design of applications
- D.
The design of measurement systems, methods and metrics
Correct Answer
D. The design of measurement systems, methods and metricsExplanation
The missing aspect from the list is the design of Functions. The given options mention various aspects of Service Design such as the design of services, Service Management systems and tools, technology architecture and management systems, and the processes required. However, the design of Functions is not mentioned in the list.Rate this question:
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- 3.
Which of the following is NOT an attribute of a hardware CI?
- A.
Number of items
- B.
What it costs
- C.
A supplier’s part number
- D.
A manufacturer’s serial number
Correct Answer
A. Number of itemsExplanation
Number of items NOT. An attribute provides details that help describe and understand a CI (configuration item). A hardware CI is an isolated component.Rate this question:
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- 4.
Which of the following are likely members of the Change Advisory Board?
- A.
Problem Manager
- B.
Change Manager
- C.
Customer representatives
- D.
All of them
Correct Answer
D. All of themExplanation
They are all viable and acceptable members of a CAB.Rate this question:
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- 5.
Which of the following is most involved with the: Incident – Problem – Known Error – Change lifecycle?
- A.
Service Support
- B.
Service Management
- C.
Service Delivery
- D.
Customers Services
Correct Answer
A. Service SupportExplanation
These are all Service Support disciplinesRate this question:
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Current Version
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Mar 21, 2023Quiz Edited by
ProProfs Editorial Team -
Jul 21, 2010Quiz Created by
Upendra25312
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