2. Which aspect of Service Design is missing from the list below?
1. The design of services
2. The design of Service Management systems and tools
3. The design of technology architecture and management systems
4. The design of the processes required
5?
A. 
The design of Functions
B. 
The design of Service Level Agreements
C. 
The design of applications
D. 
The design of measurement systems, methods and metrics
3.
Which of the following is NOT an attribute of a hardware CI?
A. 
Number of items
B. 
What it costs
C. 
A supplier’s part number
D. 
A manufacturer’s serial number
4.
Which of the following are likely members of the Change Advisory Board?
A. 
Problem Manager
B. 
Change Manager
C. 
Customer representatives
D. 
All of them
5.
Which of the following is most involved with the: Incident – Problem – Known Error – Change lifecycle?
You need to take this ITIL Foundation certification quiz today if you want to enhance your knowledge about the Information Technology Infrastructure Library Foundation! The Information Technology Library Foundation is a...
Questions: 38 | Attempts: 8379 | Last updated: Mar 27, 2022
Sample Question
How does IT Service Management contribute to quality of IT service provision?