ITIL V3 Foundations By Upendra

1. 1. The ITIL V3 core is best described as?

An Operations Lifecycle

An IT Management Lifecycle

A Service Lifecycle

An Infrastructure Lifecycle

The ITIL V3 core is best described as a Service Lifecycle. This means that it focuses on the management of services throughout their entire lifecycle, from the initial design and development stages to their operation and eventual retirement. The ITIL V3 core provides a framework for organizations to effectively plan, deliver, and support their services, ensuring that they meet the needs of their customers and align with business objectives. This approach emphasizes the importance of continuous improvement and the integration of IT services with business processes.

Explanation

The ITIL V3 core is best described as a Service Lifecycle. This means that it focuses on the management of services throughout their entire lifecycle, from the initial design and development stages to their operation and eventual retirement. The ITIL V3 core provides a framework for organizations to effectively plan, deliver, and support their services, ensuring that they meet the needs of their customers and align with business objectives. This approach emphasizes the importance of continuous improvement and the integration of IT services with business processes.

2. Which of the following are likely members of the Change Advisory Board?

Problem Manager

Change Manager

Customer representatives

All of them

They are all viable and acceptable members of a CAB.

Explanation

They are all viable and acceptable members of a CAB.

3. 2. Which aspect of Service Design is missing from the list below? 1. The design of services 2. The design of Service Management systems and tools 3. The design of technology architecture and management systems 4. The design of the processes required 5?

The design of Functions

The design of Service Level Agreements

The design of applications

The design of measurement systems, methods and metrics

The missing aspect from the list is the design of Functions. The given options mention various aspects of Service Design such as the design of services, Service Management systems and tools, technology architecture and management systems, and the processes required. However, the design of Functions is not mentioned in the list.

Explanation

The missing aspect from the list is the design of Functions. The given options mention various aspects of Service Design such as the design of services, Service Management systems and tools, technology architecture and management systems, and the processes required. However, the design of Functions is not mentioned in the list.

4. Which of the following is most involved with the: Incident – Problem – Known Error – Change lifecycle?

Service Support

Service Management

Service Delivery

Customers Services

These are all Service Support disciplines

Explanation

These are all Service Support disciplines

5. Which of the following is NOT an attribute of a hardware CI?

Number of items

What it costs

A supplier’s part number

A manufacturer’s serial number

Number of items NOT. An attribute provides details that help describe and understand a CI (configuration item). A hardware CI is an isolated component.

Explanation

Number of items NOT. An attribute provides details that help describe and understand a CI (configuration item). A hardware CI is an isolated component.