ITIL V3 Foundations By Upendra

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| By Upendra25312
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Upendra25312
Community Contributor
Quizzes Created: 1 | Total Attempts: 197
| Attempts: 197
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  • 1/5 Questions

    1. The ITIL V3 core is best described as?

    • An Operations Lifecycle
    • An IT Management Lifecycle
    • A Service Lifecycle
    • An Infrastructure Lifecycle
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About This Quiz

Designed by Upendra, this ITIL V3 Foundations quiz assesses knowledge on the ITIL V3 core as a Service Lifecycle, Service Design aspects, attributes of hardware CI, Change Advisory Board membership, and the Incident-Problem-Known Error-Change lifecycle. It's essential for IT professionals aiming to validate their ITIL expertise.

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  • 2. 

    Which of the following are likely members of the Change Advisory Board?

    • Problem Manager

    • Change Manager

    • Customer representatives

    • All of them

    Correct Answer
    A. All of them
    Explanation
    They are all viable and acceptable members of a CAB.

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  • 3. 

    2. Which aspect of Service Design is missing from the list below? 1. The design of services 2. The design of Service Management systems and tools 3. The design of technology architecture and management systems 4. The design of the processes required 5?

    • The design of Functions

    • The design of Service Level Agreements

    • The design of applications

    • The design of measurement systems, methods and metrics

    Correct Answer
    A. The design of measurement systems, methods and metrics
    Explanation
    The missing aspect from the list is the design of Functions. The given options mention various aspects of Service Design such as the design of services, Service Management systems and tools, technology architecture and management systems, and the processes required. However, the design of Functions is not mentioned in the list.

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  • 4. 

    Which of the following is most involved with the: Incident – Problem – Known Error – Change lifecycle?

    • Service Support

    • Service Management

    • Service Delivery

    • Customers Services

    Correct Answer
    A. Service Support
    Explanation
    These are all Service Support disciplines

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  • 5. 

    Which of the following is NOT an attribute of a hardware CI?

    • Number of items

    • What it costs

    • A supplier’s part number

    • A manufacturer’s serial number

    Correct Answer
    A. Number of items
    Explanation
    Number of items NOT. An attribute provides details that help describe and understand a CI (configuration item). A hardware CI is an isolated component.

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  • Current Version
  • Mar 21, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Jul 21, 2010
    Quiz Created by
    Upendra25312
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