You need to take this ITIL Foundation certification quiz today if you want to enhance your knowledge about the Information Technology Infrastructure Library Foundation! The Information Technology Library Foundation is a certification based on their Information Technology Service Management practices. Their aim is to give professionals an understanding of the guidelines and the framework of IT. Make sure to answer each question carefully as it will affect your final score. Let's go!
Change Management
Configuration Management
Incident Management
Problem Management
Change Management
Configuration Management
Problem Management
Release Management
To co-ordinate all modifications to the IT infrastructure
To record incidents for later study
To approve all modifications made to the Known Error database
To identify user needs and modify the IT infrastructure based on such needs
Availability Management
IT Service Continuity Management
Service Level Management
Service Management
Budgeting
Charging
Procuring
Pricing
Availability management
Capacity management
IT Service Continuity management
Service management
To provide an approach based on the best examples taken from practice
To serve as the international standard for IT Service Management
To serve as the standard model for IT service provision
To serve as a theoretical framework for process design
Modifications to Service Level Agreements (SLA's)
Notices regarding modified Configuration Items (CI's)
Requests to IT organization for user support
Application Sizing
Vulnerability
Maintainability
Resilience
Availability
Integrity
Stability
Confidentiality
Availability Management
Capacity Management
Change Management
Incident Management
Change Management
Configuration Management
Incident Management
Service Level Management
To check whether any illegal software on computers within the organization
To store the original versions of all authorized software within the organization.
To register where each software version is available
To draw up Service Level Agreements (SLA'S)
To report on the number and nature of incidents that occurred during a specific period.
To determine the availability of an IT service using the number of resolved incidents.
To analyze, together with other data, to determine if the agreed service level is being provided.
One or more Know Errors
A known cause of one or more incidents
The unknown cause of of one or more incidents
A known error with one or more incidents
Availability Management
Incident Management
Problem Management
Release Management
Application Management
Capacity Management
Computer Operations Management
Release Management
The customer's expectations and needs regarding the service
What the IT organization expects of the customer
The conditions required for Service Level Agreement (SLA)
A paragraph of the SLA with additional specifications required to execute the SLA
To enter into contracts with suppliers
To monitor the availability of change through system
To verify the reliability and the service level of configuration items(CI's) purchased from and maintained by third parties.
To plan and manage the reliability and availability of IT Service
Formal escalation
Functional escalation
Hierarchical escalation
Operational escalation
Operational Level Agreement (OLA)
Service Level Agreement (SLA)
Service Level Requirement (SLR)
Underpinning Contract (UC)
0-line Service Desk First-line Both Solution Teams Second-Line Specialists
First-line Service Desk Second-line PC Solution Team Third-line Network Solution Fourth-line Specialists
First-line Service Desk Second-line both Solutions Team third-line Specialist
Convening the configuration Advisory Board
Physically managing software items
Installing equipment at the work place
Recording the relations between Configuration Items (CI)
By making agreements on the availability of the Security Database
By making agreements on the security of Availability Database
By establishing the security boundaries based on the availability requirements
By implementing the measures specified by Security Management for securing the data
To figure out the details for work arounds
To resolve Known Errors through the Change Management process
To recognize and register known errors
To register and manage known errors