PEGA: Certified System Architect Practice Test! Trivia Quiz

When automating case processing, it is important to explore the available API activities in Pega 7. API activities can be used to interact with external systems, perform tasks, and manipulate data. By exploring these activities, developers can identify and utilize the appropriate APIs to automate various aspects of case processing, such as integrating with external systems, performing calculations, or updating data. This can help streamline and optimize the automation process, improving efficiency and accuracy.

This answer is correct because it suggests creating one validate rule that includes two conditions - one for the credit score property and one for the employment status property. This configuration ensures that both conditions are checked before the loan request is submitted.

A report definition would be the best source option for the data page in this scenario. A report definition allows you to fetch data from a database table and retrieve the list of available shipping options. It provides a structured and efficient way to query the database and retrieve the required data. By selecting the report definition as the source option, you can easily populate the data page with the shipping options stored in the database table.

A decision tree is a type of rule that can be used to evaluate multiple property values and return a text value as a result. Decision trees are commonly used in business processes to make decisions based on a set of conditions or criteria. By following a series of branches, the decision tree evaluates the property values and determines the appropriate text value to return. This allows for a logical and structured approach to decision-making within the business process.

A connector allows you to build the interface so that Pega can request information from the inventory management system. Connectors are used to integrate external systems with Pega applications, enabling data exchange and communication between the two systems. In this case, the purchase application needs to retrieve information from the external inventory management system, so a connector would be the appropriate tool to facilitate this integration.

The correct answer states that the data propagation feature will automatically propagate values from the purchase request case to the check inventory case when it is created. However, any subsequent updates to the data will need to be handled manually. This means that if any changes are made to the products in the purchase request, the values will not be automatically updated in the check inventory case. Instead, the updates will need to be made manually.

To add the activity of evaluating the eligibility of members for coverage based on the policy contract terms, the most suitable shape to use in the process would be a "Utility" shape. The Utility shape represents a task or activity that is performed within the process but does not have a specific start or end event. In this case, the evaluation of eligibility does not have a distinct start or end point, but rather is an ongoing process that is performed as part of the authorization process. Thus, the Utility shape would be the appropriate choice to represent this activity.

The work party for the policyholder should be an instance of the Data-Party-Person class because policyholders are individuals who have personal information and need to receive emails regarding their auto insurance claims. The Data-Party-Person class represents individuals and is suitable for storing personal information and contact details for policyholders.

A page group property can be used as a data source for a repeating grid because it can hold multiple instances of data. Each instance of data in the page group property can be displayed as a separate row in the repeating grid.

A page list property can also be used as a data source for a repeating grid because it holds a list of data instances. Each instance of data in the page list property can be displayed as a separate row in the repeating grid.

Therefore, both a page group property and a page list property can be used as data sources for a repeating grid.

The items of loss would be stored in a local data source because they are specific to each individual claim case and do not need to be accessed or shared across multiple cases. Storing them locally would allow for easier retrieval and manipulation of the data when needed for processing the insurance claim. Customer data, policy details, and claim types may be stored in a centralized database or system for easier access and management across all claim cases.

The issue identified as a Guardrail violation is when a property in a report has not been optimized. Guardrails are a set of best practices and guidelines in Pega that help ensure the performance, scalability, and maintainability of applications. Optimizing properties in reports is one of the guardrails that needs to be followed to improve the efficiency of reports and prevent any potential performance issues. Failing to optimize a property in a report violates this guardrail.

Paragraph rules provide three benefits over standard labels. First, paragraph rules are supported in correspondence, meaning that they can be easily included in any written communication with the user. Second, paragraph rules can include images, allowing for visual aids and illustrations to enhance the instructions. Lastly, paragraph rules support rich text, enabling the use of different formatting options such as bold, italics, and bullet points to make the instructions more visually appealing and easier to read.

The correct answer is Value group. In the given scenario, three email addresses (work, home, and other) are being captured for a customer. A value group is a property type that allows you to capture multiple values for a single property. In this case, the value group property type is used to capture the three email addresses for the customer.

The correct answer is Data-Party-Operator because the work party for the auditor in the Finance department should be represented as an instance of the Data-Party-Operator class. This class is used to define operator records that represent individuals who perform tasks within the system. In this case, the auditor is an individual who reviews expenses and approves them, so they would be classified as an operator.

The correct answer is to create one correspondence rule for the email and another correspondence rule for the letter. This configuration allows for separate correspondence rules for each type of communication - email and letter. By creating separate rules, you can customize the content, format, and delivery method for each type of correspondence, ensuring that the appropriate information is conveyed to the customers in the most effective way.

To address the issue of increased customer inquiries lengthening the average response time beyond the established deadline, the company should use the "Property and Date" option to circumstance the service level. By specifying a start date and end date for the extended deadline, the company can effectively manage the increased workload and ensure that customer inquiries are responded to within the new timeframe. This allows for flexibility in adjusting the deadline according to the company's needs.

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The correct answer is to replace the activity with a data transform to copy the shipping address to the billing address. This is the appropriate solution to address the guardrail violation because using a data transform is a more efficient and recommended approach for this task. It ensures that the application follows best practices and improves performance by utilizing the built-in functionality of data transforms.

Circumstancing would be implemented for the requirement where an application sends an email to a customer to confirm opening an account. For customers in certain states or provinces, the email includes a mandatory disclosure. Circumstancing allows the application to dynamically adjust its behavior based on specific conditions or circumstances. In this case, the application would use circumstancing to determine whether a customer is in a certain state or province, and if so, include the mandatory disclosure in the confirmation email.

The value of PropA is 3 and the value of PropB is 2 after the SetValues in MyCo-App-Data-A-B has been invoked. This is because the Call data transforms in superclass option is selected, which means that when SetValues is called in MyCo-App-Data-A-B, it also calls the SetValues data transform in its superclass, MyCo-App-Data-A. Therefore, the properties PropA and PropB are set according to the values specified in the superclass data transform, which are PropA=3 and PropB=2.

CSRs can increase the assignment urgency for requests from a customer with a time-sensitive need by allowing them to select a value for .pyUrgencyAssignAdjust. This option gives the CSR the ability to adjust the urgency level of the assignment, ensuring that time-sensitive requests are prioritized accordingly. By allowing CSRs to have control over the urgency of the assignment, they can ensure that customers with immediate needs are given prompt attention and service.

Using an Edit Validate rule to test the value entered by the user ensures that the date format is validated before it is accepted. This rule can check if the date is in the correct format (dd/mm/yyyy) and display an error message if it is not.

Using a Calendar control to allow the user to select the date ensures that the date is entered in the correct format. The Calendar control typically provides a user-friendly interface for selecting dates, which reduces the chances of entering the date in an incorrect format.

When processing an insurance claim, the customer's insurance policies need to be retrieved from a web service. To accomplish this, the connector is invoked from a data page. Data pages are used to store and manage data retrieved from external systems, such as web services, and make it available for use in the application. By invoking the connector from a data page, the insurance policies can be easily accessed and utilized during the processing of the insurance claim.

The flow action needs to validate that the return date is later than the departure date. This validation is performed by the "Validate" rule type. Additionally, the flow action needs to copy the entered dates to a search parameter page for flight search. This copying of data is done using the "Data Transform" rule type.

The data propagation feature in the insurance claim application only copies relevant claim data into the repair case at the time when the repair case is created. It does not continue to track changes and propagate data to the repair case throughout the lifecycle of the claim case.

The value of PropA and PropB after the SetValues in MyCo-App-Data-A has been invoked is PropA=1 and PropB=2. This is because the SetValues data transform in MyCo-App-Data-A sets the value of PropA to 1 and does not modify the value of PropB.

The correct answer is to create three conditions: Location equals Boston AND Location equals Atlanta AND Start Date equals next 30 days. This is because the facilities manager wants to include new hires who are located in both the Atlanta and Boston offices, and have a start date within 30 days of the report date. By using the AND operator between the Location conditions, only new hires who are located in both cities will be included in the report. The Start Date condition with "next 30 days" ensures that only new hires with a start date within the specified timeframe will be included.

The validate rule should be called from the flow action where the customer submits the form. This is because the validate rule is responsible for verifying that the amount of the balance transfer is less than 75% of the available balance on the customer's credit card. The flow action is the point in the process where the customer submits the form, so it is the appropriate place to call the validate rule and ensure that the entered amount is within the allowed limit.

As an optional action, you should send the notification for time-sensitive requests by email rather than letter. This will ensure that customers receive the notification quickly and can be informed of the expected delivery date without any delay. By sending the notification via email, it will be more efficient and expedient, allowing customers to receive the information in a timely manner. This action aligns with the prioritization of time-sensitive requests and ensures that customers who are on vacation or in need of urgent assistance can be served promptly.

To integrate with an external database table containing inventory data, you can use a SQL connector. A SQL connector allows you to establish a connection with the database and retrieve data from it. Additionally, you can also map the table to a class. This means creating a class in your application that represents the structure of the table, allowing you to easily interact with the data and perform operations on it. By using both a SQL connector and mapping the table to a class, you can effectively read and manipulate the inventory data from the external database.

Activities cannot be delegated to business users. Using an activity is a guardrail violation. Activities are difficult to migrate. Decision tables are easier to maintain than activities.



The correct answers are "Using an activity is a guardrail violation" and "Decision tables are easier to maintain than activities."

Using an activity is a guardrail violation because activities are typically used for implementing complex business logic, and it is recommended to separate business logic from the user interface to ensure better maintainability and reusability. Decision tables, on the other hand, provide a structured and concise way to represent complex business rules, making them easier to maintain compared to activities.

The correct answer is to route the case to a worklist that references a decision table. This is because a decision table allows for the efficient and accurate routing of loan requests to the appropriate loan officer based on the type of loan. The decision table can be configured to match the loan type with the corresponding loan officer, ensuring that the case advances to the correct loan officer for further processing. A worklist is used to manage and track the progress of individual cases, making it the appropriate option for routing the case to the loan officer.

If the .Department property is not optimized, it can have the greatest impact on report performance. This is because the report is filtered based on the user's department matching the department property of the purchase requests. If the .Department property is not optimized, it may take longer to retrieve and match the department values, resulting in slower report performance.

The correct answer is to summarize the purchase requests column by count. This means that the report will calculate the total number of purchase requests for each regional cost center. By using the count function on the purchase requests column, the report will display the desired information in a summarized format.

Adding a local action to the Collect Customer Information assignment would satisfy the requirement of checking the customer's credit score before sending the case to the Review Request assignment. A local action allows the user to perform an action within the assignment itself, in this case, checking the customer's credit score. This ensures that the necessary information is collected before proceeding to the next stage.

This configuration satisfies the given requirements because it ensures that a customer can complete an Account Open case before completing a Fund Account case, and also requires the completion of a Link Savings case before completing a Fund Account case. By configuring the Account Open case type to create a Fund Account case as a top-level case and the Fund Account case type to create a Link Savings case as a child case, the desired relationship between the case types is established.

In the customer class, the address property should be defined as a page list. This means that the address property will have multiple instances of the same data model, allowing the customer to have multiple addresses. Each address will be represented as a separate page within the page list, providing a structured and organized way to store and access the address information for each customer.

By adding a visible when condition on the layout containing the balance transfer offers, the set of balance transfer options will only be presented to users if they elect to transfer a balance to their card. This means that the options will only be displayed when the user selects the checkbox for balance transfer election, ensuring that the options are only shown to those who specifically choose to transfer a balance.

To ensure that the email and letter are sent to the member when their coverage is denied, a utility needs to be added to the process that calls the CorrNew activity. The Deny Request connector should be connected to this utility. This will trigger the system to automatically send the two types of correspondence (letter and email notification) to the member, informing them about the denial of coverage.

The correct answer is to use the standard ToWorkGroup router and specify the current work group manager's ID as the destination. This option ensures that the assignment is routed specifically to the current work group manager, ensuring that the work is properly directed and managed.

The property type for .Items should be Value List. This is because a Value List allows for multiple values to be stored in a single property. In this case, the miscellaneous inventory items can have multiple names and values, so a Value List would be the appropriate choice to store this data.

The requirement states that the hierarchy of approvals depends on the total dollar amount of the request. This means that the approval flow needs to be configured in a cascading manner, where the request is routed to one or more managers based on their position in the reporting structure. This ensures that requests below USD 25,000 are approved by Cost Center Managers, while requests equal to or above USD 25,000 require the approval of Cost Center Manager, corporate Vice President, and Vice President of Finance. Therefore, configuring a cascading approval flow type based on the reporting structure of the current user is the correct approach.

Label Positioning and Number of columns in each row are typically configured on a dynamically layout. Label Positioning refers to the placement of labels next to fields or inputs, which can be adjusted dynamically based on the layout. The Number of columns in each row can also be dynamically configured to adjust the presentation of data in a spreadsheet or table format.

To create a pie chart showing the number of cases each manager has created, you need to summarize the case ID column. By summarizing the case ID column, you can calculate the total number of cases for each manager. This will provide the necessary data to create the pie chart, where each manager's slice will represent the proportion of cases they have created compared to others.

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To configure the process so that the system automatically sends an email to the physician when the case arrives at the physician's worklist, you would add a notification to the Review Treatment assignment. This notification will be triggered when the case reaches the physician's worklist, ensuring that the physician is notified via email. This allows for efficient communication and ensures that the physician is aware of the case and can review it promptly.

To support the requirement of transferring gold level cases to the manager after the deadline has passed, two configurations need to be made to the SLA. Firstly, adding a transfer action to the deadline would enable the system to automatically transfer the case to the manager when the deadline is reached. Secondly, adding an advance flow action to the deadline would allow the system to initiate a specific flow action after the deadline, which could include notifying the manager or taking any necessary actions. These two configurations ensure that the gold level cases are appropriately handled after the deadline.

The diagram shows a one-to-many relationship between the Customer and Address entities, meaning a single customer can have multiple addresses. In this context, defining the address property as a page list is appropriate, as it allows for storing multiple address entries (each address being a page) within the customer data object.

To support the manager's request, two configurations are required. Firstly, the option in the Report Browser that allows users to view the report needs to be selected. This ensures that the report is accessible to the manager in the Report Browser of the user portal. Secondly, a category rule for distribution group reports needs to be created. This allows the manager to add the report to a new category specifically for the distribution group, organizing the reports in a way that meets their requirements.

If the compliance score is 90 or greater, it means that the application has met the required standards and is considered ready for release. In this case, the guardrail violation can be ignored as it does not pose a significant risk or impact on the application's functionality or performance. However, if the compliance score is below 90, it is advisable to address the guardrail violation by either identifying an API activity to replace the current activity or by using a data transform to copy the content of the previous order to the current order. Justifying the warning without taking any corrective action is not recommended.

To ensure that the content of the confirmation is the same for all three correspondence types, two options can be implemented. The first option is to create one correspondence rule for each correspondence type and configure each rule to reference another correspondence rule that contains the confirmation. This ensures consistency in the content across all types of correspondence. The second option is to create one correspondence rule containing the confirmation and configure the rule to support all three correspondence types. This also guarantees that the content remains the same for all types of correspondence.