8.1

79 Questions | Total Attempts: 6406

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8.1 - Quiz


Questions and Answers
  • 1. 
    You want to engage business and IT resources to review the working models. What best practice helps accomplish this objective?
    • A. 

      Approval process 

    • B. 

      Pega Cloud

    • C. 

      Guardrail compliance 

    • D. 

      Direct Capture of Objectives (DCO)

  • 2. 
    Which two of the following are benefits of following Pega guardrails? (Choose Two) 
    • A. 

      Guardrails help developers to track compliance with Pega best practices.

    • B. 

      Guardrails help developers build applications that are easier to maintain and have fewer defects.

    • C. 

      Guardrails help managers create schedules for efficiently allocating developer resources.

    • D. 

      Guardrails help project managers ensure that applications are completed on time.

  • 3. 
    Adding instructions to a step _______________.
    • A. 

      Defines what a step should do

    • B. 

      Instructs an architect how to build the step

    • C. 

      Describes the business value of the step

    • D. 

      Describes to an end user what should be done in a step

  • 4. 
    When modeling the life cycle of a case, stages represent a ______________ or a _______________ (Choose Two) 
    • A. 

      Subset of data used to resolve case 

    • B. 

      Transfer for authority

    • C. 

      Single actor performing a single action

    • D. 

      Significant change in the status of a case

  • 5. 
    Step in the case life cycle sets the case status to Pending- Approval. When does the case status automatically update?
    • A. 

      Case status automatically updates.

    • B. 

      At the end of the step.

    • C. 

      At the beginning of the step.

    • D. 

      Case status cannot update automatically.

  • 6. 
    When modeling the life cycle of a case, alternate stages  represent __________ and ___________ (Choose Two) 
    • A. 

      Have manual access 

    • B. 

      Exceptions to the normal course of events 

    • C. 

      A separate, but related business transaction 

    • D. 

      Be sequenced into primary stages

  • 7. 
    What type of step typically requires contextual instructions?
    • A. 

      Create Case

    • B. 

      Send Email

    • C. 

      Collect Information

    • D. 

      Change stage

  • 8. 
    How does the passed deadline interval differ from the goal and deadline intervals?
    • A. 

      Goal and deadline intervals can only repeat one time.

    • B. 

      Goal and deadline intervals begin at the start of the assignment.

    • C. 

      Goal and deadline intervals do not repeat.

    • D. 

      Goal and deadline intervals have limited escalation options.

  • 9. 
    Which variable in the assignment urgency calculation enables users to increment the service level urgency on a case by case basis?
    • A. 

      .pxUrgencyWork

    • B. 

      .pxUrgencyAssign

    • C. 

      .pxUrgencyAssignSLA

    • D. 

      .pyUrgencyAssignAdjust

  • 10. 
    The goal milestone in a service level defines that amount of time ______________.
    • A. 

      Allowed for a user to advance to the next stage

    • B. 

      In which the case or step should be completed

    • C. 

      Allowed before an assignment is considered overdue

    • D. 

      In which the case or step must be completed

  • 11. 
    The primary purpose of a service level is to _________________.
    • A. 

      Assign cases to the appropriate case worker

    • B. 

      Help ensure timely completion of assignments

    • C. 

      Track assignment status over time

    • D. 

      Generate service level reports

  • 12. 
    A prospective employee must pass a criminal background check before receiving an offer. When would you add a decision point to the workflow process? 
    • A. 

      Verifying prospective employees work references 

    • B. 

      Declining offer to prospective employee 

    • C. 

      Offering job to prospective employee 

    • D. 

      Running a criminal background check

  • 13. 
    A parallel process is defined as _______________.
    • A. 

      A process that is not part of the primary flow in the case life cycle 

    • B. 

      A process that executes in the context of another process

    • C. 

      A process that executes in the context of the current case

    • D. 

      A process that executes over the same time period as other processes

  • 14. 
    Automating decisions based on business logic enables _________.
    • A. 

      Application users to focus on more nuanced decisions that require business expertise

    • B. 

      Architects to improve the performance of the application

    • C. 

      Application users to mark a specific location for business exceptions that may arise in the process flow

    • D. 

      Architects to spend less time building the application

  • 15. 
    Conditional paths in a case life cycle are used to define __________________.
    • A. 

      Subprocesses that run in parallel with the context of the current case

    • B. 

      Paths in the case life cycle that are followed based on the context of a parallel case

    • C. 

      Subprocesses that run in the context of the current case

    • D. 

      Paths in the case life cycle that are chosen by a user at run-time or are based on runtime values

  • 16. 
    How does assignment routing improve efficiency?
    • A. 

      By assigning work to the currently available party.

    • B. 

      By assigning work to the party in the appropriate time zone.

    • C. 

      By assigning work to the most senior party in a work group.

    • D. 

      By assigning work to the most appropriate parties.

  • 17. 
    Choose three items that are considerations for approval configuration (Choose Three).
    • A. 

      The list of approvers

    • B. 

      The approval process flow

    • C. 

      The approval levels

    • D. 

      The salary grades of the approvers

    • E. 

      The locations of the approvers

  • 18. 
    Expense report processes require travel expense assignments be routed to a specific auditor. Auditors are members of an auditing work group. How do you route the assignment to a specific user?
    • A. 

      To the user's work group

    • B. 

      To the user's manager

    • C. 

      To the user

    • D. 

      To the user's work queue

  • 19. 
    An insurance company offers personal property insurance. Jewelry is a special type of personal property.  Jewelry coverage requires that the user managing the request is trained to appraise jewelry. Assignments for jewelry appraisals must go to skilled users. Which routing approach would you use? 
    • A. 

      Route requests to a work group whose members have the skill rating parameters.

    • B. 

      Route requests to a reporting manager who assigns the request to a user to ensure fast processing.

    • C. 

      Route directly to users who are members of a work group that uses skill rating parameters.

    • D. 

      Route requests to a decision table that routes the request to a work group in a location where there are users who have appraisal skills.

  • 20. 
    A home loan company has home appraisal offices in various regions. Each office has a work queue. The company requires that appraisals be assigned to offices based on the home's location. For example, home appraisals for Boston are assigned to the New England office work queue. Which routing approach supports this requirement?
    • A. 

      It is not possible to support this requirement. The router must define a specific work queue.

    • B. 

      Route the assignment to the correct work queue based on business logic.

    • C. 

      Route the assignment based on appraiser skills.

    • D. 

      Route the assignment based on an appraiser role.

  • 21. 
    An application references a data element found in the Work- class. How is this rule inherited by the application?
    • A. 

      By applying directed inheritance.

    • B. 

      By adding the ruleset that contains the property to the application.

    • C. 

      By applying pattern inheritance.

    • D. 

      By naming Pega RULES as the built-on application.

  • 22. 
    You check out a rule to update it. While the rule is checked out, another developer decides to test a case type by creating and processing the case. What happens when the application attempts to use the rule you checked out?
    • A. 

      The application ignores the checked-out version and uses the previous version in the application ruleset.

    • B. 

      The application cannot run because the rule is unavailable.

    • C. 

      The application runs the checked-out version of the rule, because that is the most up-to-date version of the rule.

    • D. 

      The application returns an error and stops processing the case, because the rule is unavailable for use.

  • 23. 
    Which requirement is best implemented using a Wait step in a case?
    • A. 

      You cannot proceed in an expense report until a manager approves the request.

    • B. 

      You need to send an email after a user completes a form.

    • C. 

      You need to pause a case until a user uploads a signed document.

    • D. 

      You cannot complete a purchase case on a website unless you complete a new account subcase.

  • 24. 
    In a mortgage application, the user creates a loan request. In order for the loan request to be approved, the loan officer must receive the results of an appraisal. How would you configure the case types to reflect their relationship?
    • A. 

      Make mortgage a parent case type. Make loan request and appraisal child case types.

    • B. 

      Make appraisal a parent case type and loan request a child case type.

    • C. 

      Make both loan request and appraisal peer case types.

    • D. 

      Make loan request a parent case type and appraisal a child case type.

  • 25. 
    In an online shopping application, the primary case type Purchase Order has two child case types: Payment and Packaging. In processing Purchase Order case PO-11, Payment case Pay-37 and Packaging case Pac-56 are created. Which statement about the processing of PO-11, Pay-37, and Pac-56 is correct?
    • A. 

      PO-11 has to be resolved before either Pay-37 and Pac-56 is resolved.

    • B. 

      Both Pay-37 and Pac-56 have to be resolved before PO-11 can be resolved.

    • C. 

      Pac-56 has to be resolved before Pay-37 is resolved.

    • D. 

      PO-11 can be resolved when either Pay-37 or Pac-56 is resolved.

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