PEGA CSA Certification Quiz: Test!

141 Questions | Total Attempts: 1906

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PEGA CSA Certification Quiz: Test!

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Questions and Answers
  • 1. 
    An organization wants to automate their existing expense reporting process. Which scenario most closely follows Pega’s best practices for application design?
    • A. 

      The organization has identified business objectives for the new expense reporting application that will be used to measure the effectiveness of the application. Subject matter experts and key stakeholders were identified to help define the requirements and specifications and will have final sign-off on the completed application. The expense reporting application will be built out over a series of releases allowing for changes based on any feedback received and / or changing business conditions.

    • B. 

      The organization identified business objectives for the new expense reporting application. The IT department created a series of process diagrams used for “process validation” which they submitted to the Accounts Payable department for review. Based on the diagrams they created, the IT department has determined the project will take 13 months to complete. To save time, the IT department has started designing the initial application while Accounts Payable is reviewing the process flows.

  • 2. 
    You are assigned to a team to develop a case life cycle design for an application. Why would you design the case life cycle?
    • A. 

      Show technical users how to use Pega developer tools for collecting customer information.

    • B. 

      Help estimate the total time required for the case life cycle to produce a new policy.

    • C. 

      Ensure all team members have a common understanding of how a case is processed and resolved.

    • D. 

      Guide the development team with guidelines on how to manage the project development.

  • 3. 
    You are developing a case life cycle for a human resources application. The first stage contains a single process named Collect Candidate Information. Which one of the following steps would you choose to include in the Collect Candidate Information process?
    • A. 

      Determine compensation

    • B. 

      Assess candidate

    • C. 

      Collect personal information

    • D. 

      Conduct interview

  • 4. 
    You are adding steps to a process named Select Insurance Policy. Which one of the following steps would be named correctly?
    • A. 

      Confirm employee

    • B. 

      Confirm employee and employer

    • C. 

      Employee confirmation

    • D. 

      Confirm

  • 5. 
    In a help desk ticket application the Respond to Ticket assignment can be handled by any help desk agent. To configure the assignment for routing you update the _____________?
    • A. 

      Case

    • B. 

      Step

    • C. 

      Stage

    • D. 

      Process

  • 6. 
    A loan origination case requires the loan application be routed to an underwriter for verification. Any underwriter in the department can complete the verification. How would you route the verification assignment?
    • A. 

      To the reporting manager

    • B. 

      To the current user

    • C. 

      To a specific user

    • D. 

      To a work queue

  • 7. 
    The goal milestone in a service level defines:
    • A. 

      The amount of time allowed for a user to advance a case to the next stage

    • B. 

      The amount of time allowed before the case automatically advances to the next assignment

    • C. 

      The amount of time in which the case or step must be completed

    • D. 

      The amount of time in which the case or step should be completed

  • 8. 
    The primary purpose of a service level is to __________.
    • A. 

      Track assignment status over time

    • B. 

      Assign cases to the appropriate case worker

    • C. 

      Help ensure timely completion of assignments

    • D. 

      Generate service level reports

  • 9. 
    What three questions can you ask to help you plan user views? (Choose Three)
    • A. 

      Will the information be stored in an external database?

    • B. 

      How will users enter values in those fields?

    • C. 

      Will users want to see information displayed using different styles?

    • D. 

      What fields do users need to see?

    • E. 

      Can users modify the values or only read the values?

  • 10. 
    Which statement demonstrates a well-written business objective?
    • A. 

      Allow up to 200 concurrent users.

    • B. 

      Reduce inaccurate claims to less than 10 percent of all claims.

    • C. 

      Passwords must be at least eight characters

    • D. 

      Require HR VP approval for sabbatical leave

  • 11. 
    Which statement demonstrates a well-written requirement?
    • A. 

      Eliminate order processing delays due to incorrect routing of requests

    • B. 

      A user should be able to cancel an order at any time.

    • C. 

      System displays "Authorization History and Summary" for the last 12 months

    • D. 

      User must be able to select "Add Temporary Member" when "Authorization is Required" notice is displayed.

  • 12. 
    Which statement demonstrates a well-written specification?
    • A. 

      If the complainant type is "Provider," then provider information must be populated during the Triage Stage in the Basic Research Step.

    • B. 

      Reduce time needed for time-off approvals from three weeks to one.

    • C. 

      User passwords shall be encrypted using AES-256 encryption.

    • D. 

      The product catalog should be easy to navigate.

  • 13. 
    What is the difference between a requirement and specification?
    • A. 

      There is no difference between a requirement and a specification

    • B. 

      A requirement describes what the business need is, and specifications describe how the application will meet the business need.

    • C. 

      A requirement provides a blueprint for how the application will meet the goals defined in a specification.

    • D. 

      A requirement defines a specific step in a process; a specification defines a complete process.

  • 14. 
    Alternate stages are used to _____________________. (Choose Two)
    • A. 

      Represent an alternative flow of the case life cycle sequenced from beginning to end

    • B. 

      Organize process steps that are not part of the normal course of events

    • C. 

      define the tasks that users accomplish while the case is in the stage.

    • D. 

      Define the expected flow of events in the life cycle of a case.

  • 15. 
    A business process requirement states that users should be able to modify the shipping address at any time and not interrupt the primary case. Which of the following options is the best way to design for this requirement?
    • A. 

      Add a process in a stage.

    • B. 

      Add a step in a process.

    • C. 

      Add an optional process to any stage in the case type.

    • D. 

      Add a local action to the case type.

  • 16. 
    Which requirement could be satisfied with a user action?
    • A. 

      Allow a user to transfer a case to another employee at any stage of the case

    • B. 

      Requiring a separate approval process whenever an order exceeds USD 10,000

    • C. 

      Reassign any task that remains open after three days to another user

    • D. 

      An application randomly sends a survey to customers once their case is resolved

  • 17. 
    What three questions should you ask when creating a correspondence? (Choose Three)
    • A. 

      Which email server should the correspondence use?

    • B. 

      How often should you send the correspondence?

    • C. 

      Who is the user that receives the correspondence?

    • D. 

      When does the correspondence need to be sent?

    • E. 

      How will the correspondence be sent?

  • 18. 
    Which two statements identify why you should automate correspondence? (Choose Two)
    • A. 

      Automating correspondence allows you to send timely communication

    • B. 

      Automating correspondence allows you to advance a case.

    • C. 

      Automating correspondence allows for sending consistent information to users.

    • D. 

      Automating correspondence keeps all interested parties informed of the current status of a case.

  • 19. 
    Adding instructions to a step ____________ (Choose One)
    • A. 

      Instructs an architect how to build the step.

    • B. 

      Describes to an end user what should be done in the step.

    • C. 

      Defines what the step should do.

    • D. 

      Describes the business value of the step.

  • 20. 
    After the completion of a step, a case should be marked as Pending-Approval. What is the best way to do this? (Choose One)
    • A. 

      Steps cannot set a work status

    • B. 

      Update the work status for the step

    • C. 

      Create a local action to update the status

    • D. 

      Configure an instruction for the step

  • 21. 
    Which two tasks do system architects perform on a Pega project? (Choose Two)
    • A. 

      Develop feature prototypes

    • B. 

      Identify business objectives for an application

    • C. 

      Configure UI forms

    • D. 

      Define application requirements

  • 22. 
    On a Pega project, who is typically responsible for designing the application architecture?
    • A. 

      Lead System Architect

    • B. 

      Business Architect

    • C. 

      System Architect

    • D. 

      Senior System Architect

  • 23. 
    With whom does a system architect work to develop application specifications?
    • A. 

      Business architects

    • B. 

      Business stakeholders

  • 24. 
    An application references a data element found in the Work- class. How is this rule inherited by the application?
    • A. 

      By adding the ruleset that contains the property to the application

    • B. 

      By naming PegaRULES as the built-on application

    • C. 

      By applying directed inheritance.

    • D. 

      By applying pattern inheritance.

  • 25. 
    Select the two items of information used to uniquely identify a rule. (Choose Two)
    • A. 

      The class of the rule.

    • B. 

      The status of the rule.

    • C. 

      The application that uses the rule

    • D. 

      The type of the rule.

    • E. 

      The description of the rule

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