PEGA CSA Quiz
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Business Process Management involves managing what? (Choose One)
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The process or workflow as a whole.
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Ndividual work items
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A specialized process based on a specific enterprise, location or channel
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A specific device or social channel
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The 'pega csa Quiz' assesses knowledge on Business Process Management, including case and workflow management. It covers key topics like the 'Situational Layer Cake' and process flow stages, essential for professionals seeking PEGA CSA certification.
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- 2.
Case management involves managing what? (Choose One)
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The process or workflow as a whole
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A specialized process based on a specific enterprise, location or channel
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Individual work items
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A specific device or social media channel
Correct Answer
A. Individual work itemsExplanation
Case management involves managing individual work items. This means that case managers are responsible for overseeing and coordinating the progress and resolution of each individual case or task. They ensure that each work item is properly handled, tracked, and completed according to the established protocols and standards. Case management focuses on the efficient and effective management of individual cases to ensure timely and satisfactory outcomes.Rate this question:
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- 3.
The “Situational Layer Cake” makes it easier to provide what? (Choose One)
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Best practices, industry-specified frameworks
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A specialized process based on a specific enterprise, location or channel
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A specialized process based on a specific device or social media channel
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Rapid development of an industry-specific solution
Correct Answer
A. A specialized process based on a specific enterprise, location or channelExplanation
The "Situational Layer Cake" makes it easier to provide a specialized process based on a specific enterprise, location, or channel. This means that the approach allows for tailoring the process to the unique needs and requirements of a particular organization, geographical area, or communication channel. By using the "Situational Layer Cake," companies can develop a process that is specifically designed to address the specific challenges and opportunities they face in their particular context.Rate this question:
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- 4.
Which of the following are among the stages you commonly see in process flow? (Choose Three)
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Receive or engage
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Renew
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Resolve
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Respond
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Replace
Correct Answer(s)
A. Receive or engage
A. Resolve
A. RespondExplanation
The stages commonly seen in a process flow are receiving or engaging with the task, resolving the issue or completing the task, and responding to the outcome or feedback. These stages are essential in ensuring smooth workflow and effective communication.Rate this question:
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- 5.
There is a 1-to-1 correspondence between which of the following? (Choose Two)
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Operator ID and Operator ID Record.
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Operator ID and Access group
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Access group and case type
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Portal and Workspace
Correct Answer(s)
A. Operator ID and Operator ID Record.
A. Portal and WorkspaceExplanation
The correct answer is Operator ID and Operator ID Record because they represent the same entity in a system. An Operator ID is a user account that is used to log in and perform actions in a system, while an Operator ID Record contains the detailed information and settings associated with that user account. They are linked together in a 1-to-1 correspondence, meaning that each Operator ID corresponds to one Operator ID Record.
The answer Portal and Workspace is also correct because they are both components of a user interface in a system. A portal is a customizable web page that displays information and allows users to interact with the system, while a workspace is a specific view or layout within the portal where users can perform specific tasks. They are also linked together in a 1-to-1 correspondence, as each portal corresponds to one workspace.Rate this question:
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- 6.
Access groups define which of the following? (Choose Two)
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Role an operator can perform
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Portal an operator can work in
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Application an operator can access
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Operator records an administrator can edit
Correct Answer(s)
A. Role an operator can perform
A. Application an operator can accessExplanation
Access groups define the roles that an operator can perform and the applications that an operator can access. Access groups determine the level of access and permissions that an operator has within a system. By assigning access groups to operators, administrators can control what tasks an operator can perform and what areas of the system they can access.Rate this question:
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- 7.
Operator portals fall into which two categories? (Choose Two)
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Case Manager
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Designer Studio.
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Developer
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Work user
Correct Answer(s)
A. Case Manager
A. Designer Studio.Explanation
Operator portals fall into two categories: Case Manager and Designer Studio. Case Manager is a category of operator portal that is designed for managing cases and workflows, allowing users to track and process cases efficiently. Designer Studio, on the other hand, is a category of operator portal that is designed for developers and system administrators to create and customize applications and business processes. These two categories cater to different user roles and functionalities within an organization's operational processes.Rate this question:
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- 8.
Which type of user is most likely to use the Designer Studio portal? (Choose One)
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System Analyst
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Work user
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Work manager
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Customer
Correct Answer
A. System AnalystExplanation
A System Analyst is most likely to use the Designer Studio portal because the portal is designed for users who need to design and develop applications. System Analysts are responsible for analyzing and designing systems, so they would benefit from using the portal to create and customize applications according to their requirements. The portal provides tools and features that cater to the needs of system analysts, making it the most suitable option for them.Rate this question:
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- 9.
(True or False) Operator IDs are all created manually?
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True
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False
Correct Answer
A. FalseExplanation
Operator IDs are not all created manually. In many cases, operator IDs are automatically generated by computer systems or software programs. This automation helps to streamline the process and ensure accuracy in assigning unique IDs to operators. Therefore, the statement that all operator IDs are created manually is false.Rate this question:
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- 10.
A Waterfall approach to project management has what characteristics? (Choose Two)
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Works best when little or no change to the requirements is expected during development.
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Development of small modules is done in “sprints”
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Allows for frequent review, refinement and change
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Requires each phase to be complete before the next begins
Correct Answer(s)
A. Works best when little or no change to the requirements is expected during development.
A. Requires each phase to be complete before the next beginsExplanation
The Waterfall approach to project management is characterized by two main features. Firstly, it works best when little or no change to the requirements is expected during development. This means that the project follows a linear and sequential process, where the requirements are defined at the beginning and any changes are difficult to accommodate. Secondly, the approach requires each phase to be complete before the next one begins. This means that there is a strict order and dependency between the different phases of the project, ensuring that one phase is finished and approved before moving on to the next one.Rate this question:
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- 11.
An Agile approach to project management has what characteristics? (Choose Two)
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Works best when little or no change to the requirements is expected during development.
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Development of small modules is done in “sprints”
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Allows for frequent review, refinement and change
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Requires each phase to be complete before the next begins
Correct Answer(s)
A. Development of small modules is done in “sprints”
A. Allows for frequent review, refinement and changeExplanation
An Agile approach to project management involves the development of small modules in "sprints", which allows for a more iterative and incremental approach to development. This approach allows for frequent review, refinement, and change throughout the project, which helps to ensure that the final product meets the needs and expectations of the stakeholders. By breaking the project down into smaller modules and continuously reviewing and refining them, the Agile approach can adapt to changes in requirements and provide more flexibility in project management.Rate this question:
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- 12.
What Pega 7 features help to simplify application development? (Choose Two)
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Application Creation Wizard
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Adding stages to processes
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Process flow diagrams
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Creation of multiple operator ID records
Correct Answer(s)
A. Application Creation Wizard
A. Process flow diagramsExplanation
The Pega 7 features that help to simplify application development are the Application Creation Wizard and Process flow diagrams. The Application Creation Wizard provides a step-by-step guide to create new applications, making it easier for developers to set up the basic structure of their applications. Process flow diagrams, on the other hand, allow developers to visually represent and understand the flow of processes within their applications, making it easier to design and modify the application logic.Rate this question:
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- 13.
Direct Capture of Objects provides what advantage? (Choose One)
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Store and document application requirements as they are developed
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Adds properties to a data object
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Combines multiple frameworks to customize the application
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Automatically creates the project framework
Correct Answer
A. Store and document application requirements as they are developedExplanation
Direct Capture of Objects provides the advantage of storing and documenting application requirements as they are developed. This means that as the development process progresses, the application requirements can be captured and documented in real-time, ensuring that all necessary information is recorded accurately. This helps in maintaining a clear and up-to-date understanding of the application requirements throughout the development process.Rate this question:
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- 14.
The ___________provides access to landing pages, the application menu and the launch portal. (Choose One)
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Designer Studio header
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Designer Studio explorer panel
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Designer Studio Work area
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Designer Studio toolbar
Correct Answer
A. Designer Studio headerExplanation
The Designer Studio header provides access to landing pages, the application menu, and the launch portal. It is the top section of the Designer Studio interface that contains navigation options and allows users to access different areas and functionalities of the application.Rate this question:
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- 15.
The _______________displays the current tool or form. (Choose On
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Designer Studio header
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Designer Studio explorer panel
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Designer Studio Work area
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Designer Studio toolbar
Correct Answer
A. Designer Studio Work areaExplanation
The Designer Studio Work area is the correct answer because it is the main area where the current tool or form is displayed. It is the central workspace where users can design, develop, and customize various elements of the application. The header, explorer panel, and toolbar are all components of the Designer Studio interface, but they do not directly display the current tool or form.Rate this question:
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- 16.
The ______________provides access to advanced developer tools and menus. (Choose One)
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Designer Studio header
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Designer Studio explorer panel
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Designer Studio Work area
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Designer Studio toolbar
Correct Answer
A. Designer Studio toolbarExplanation
The Designer Studio toolbar provides access to advanced developer tools and menus. It is typically located at the top of the Designer Studio interface and contains various icons and options that allow developers to perform tasks such as creating, editing, and managing components, configuring settings, and accessing additional features and functionalities.Rate this question:
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- 17.
The ____________allows us to select what type of information we’d like to explore. (Choose One)
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Designer Studio header
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Designer Studio explorer panel
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Designer Studio Work area
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Designer Studio toolbar
Correct Answer
A. Designer Studio explorer panelExplanation
The Designer Studio explorer panel allows us to select what type of information we'd like to explore. This panel typically displays a tree-like structure that represents different categories or folders of information that can be expanded or collapsed to view or hide specific types of information. By selecting different nodes or folders within the explorer panel, we can navigate through different sections or areas of the Designer Studio and access the specific information we are interested in.Rate this question:
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- 18.
Which of the following statements can be used to describe rules? (Choose Two)
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Rules are created by filling out forms
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Any rule can be created using the Rule form
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Rules are used by Pega 7 to create application code
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Activities are grouped using the Stage Configuration form
Correct Answer(s)
A. Rules are created by filling out forms
A. Rules are used by Pega 7 to create application codeExplanation
The given answer is correct because it accurately describes two statements about rules. The first statement, "Rules are created by filling out forms," implies that rules are created through a structured process of filling out forms or templates. The second statement, "Rules are used by Pega 7 to create application code," suggests that rules play a crucial role in the Pega 7 platform by being used to generate application code. Both statements provide a clear understanding of the nature and purpose of rules in the context of Pega 7.Rate this question:
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- 19.
The _______________form can be used to reorder stages. (Choose One)
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Step Configuration
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Stage Configuration
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Edit Primary Stages
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Data Property
Correct Answer
A. Edit Primary StagesExplanation
The Edit Primary Stages form allows users to reorder stages. This form provides the functionality to modify the order in which stages appear, allowing for customization and optimization of the workflow. Users can easily rearrange the stages by dragging and dropping them within the form, making it convenient and efficient to reorder the stages according to their specific requirements.Rate this question:
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- 20.
A step can represent which of the following? (Choose Three)
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An assignment
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An activity
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A multi-step process
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A decision
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A collection of User Interfaces
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Another case
Correct Answer(s)
A. An assignment
A. A multi-step process
A. Another caseExplanation
A step can represent an assignment, as it refers to a specific task or activity that needs to be completed. It can also represent a multi-step process, as some tasks may require several sequential steps to be completed. Additionally, a step can represent another case, as it can be a subtask or a separate instance within a larger process or workflow.Rate this question:
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- 21.
(True or False) All steps in a stage must occur sequentially.
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True
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False
Correct Answer
A. FalseExplanation
This statement is false because not all steps in a stage must occur sequentially. In some cases, certain steps within a stage can occur simultaneously or in a different order without affecting the overall outcome. The sequential order of steps in a stage depends on the specific process or task being performed.Rate this question:
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- 22.
After process flows are added, which steps are complete? (Choose Two)
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UI sections are created.
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Stages are named
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Steps are added
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Data object types are created
Correct Answer(s)
A. Stages are named
A. Steps are addedExplanation
After adding process flows, the two steps that are complete are naming the stages and adding steps. The question implies that the process flows are already added, so the focus is on the steps that have been completed. Naming the stages refers to giving specific names or labels to the different stages of the process flow. Adding steps means including the necessary actions or tasks within each stage. The other options, creating UI sections and creating data object types, are not mentioned as completed steps in the given context.Rate this question:
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- 23.
When a ______ step is selected, the Process Modeler appears in the work area of the Process Outline. (Choose One)
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Assignment
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Case
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Multi-step process
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Decision
Correct Answer
A. Multi-step processExplanation
When a "Multi-step process" step is selected, the Process Modeler appears in the work area of the Process Outline. This means that the selected step is a part of a complex process that involves multiple steps or stages. The Process Modeler allows the user to visually represent and design the flow of the process, including the sequence of steps, decision points, and outcomes. This feature is particularly useful when creating and managing intricate processes that require a clear understanding of the different stages involved.Rate this question:
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- 24.
Which of the following flow shapes can occur only once in a process flow. (Choose One)
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Subprocess
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Case
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Start
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End
Correct Answer
A. StartExplanation
The Start flow shape can occur only once in a process flow because it represents the beginning of the process. It signifies the initiation of the workflow and is typically the first step in a sequence of activities. Once the process has started, it does not need to be repeated, making the Start flow shape a unique occurrence in the process flow.Rate this question:
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- 25.
A ___________ shape represents an automated system action. (Choose One)
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Utility
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Decision
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Assignment
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Subprocess
Correct Answer
A. UtilityExplanation
A utility shape represents an automated system action. This shape is typically used to represent tasks or actions that are performed automatically by the system without any user interaction. Utilities are commonly used in workflow diagrams or process models to depict actions that are executed by the system in order to perform a specific function or task.Rate this question:
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- 26.
The output result of a ___________ rule is based on an If-Then situation. (Choose One)
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When
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Decision Table
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Decision Tree
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Map Value
Correct Answer
A. Decision TreeExplanation
A decision tree is a graphical representation of a series of if-then statements. It is used to make decisions or predictions based on a set of conditions. Each node in the tree represents a condition or a decision, and the branches represent the possible outcomes or actions. Therefore, the output result of a decision tree rule is based on an if-then situation, where different conditions are evaluated to determine the appropriate outcome.Rate this question:
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- 27.
Members of this group are identified by a string value subscript. (Choose One)
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Array
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Value group
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Integer
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Value list
Correct Answer
A. Value groupExplanation
The correct answer is "Value group" because the statement mentions that members of this group are identified by a string value subscript. This implies that the group is made up of values and each value is associated with a string subscript for identification. Therefore, "Value group" is the most appropriate term to describe this scenario.Rate this question:
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- 28.
A(n) ______ can contain a single entity. (Choose One)
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Array
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Value list
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Value mode property
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Page
Correct Answer
A. Value mode propertyExplanation
A value mode property can contain a single entity. This means that it is a type of property that can hold only one value at a time. Unlike an array or a value list, which can hold multiple values, a value mode property is designed to store a single entity or value. Similarly, a page is a container for multiple entities or values, so it is not the correct answer in this context.Rate this question:
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- 29.
Which of the following are ordered? (Choose Two)
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Value group
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Page List
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Page Group
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Value List
Correct Answer(s)
A. Page List
A. Value ListExplanation
Page List and Value List are ordered because they both have a specific sequence or arrangement. In a Page List, the pages are arranged in a specific order, such as alphabetical or numerical. Similarly, in a Value List, the values are also arranged in a specific order, such as ascending or descending. The other options, Value group and Page Group, do not necessarily have a specific order or sequence associated with them.Rate this question:
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- 30.
(True or False) A Data Object Type can only be created using the Add/remove data object type menu option.
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True
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False
Correct Answer
A. FalseExplanation
A Data Object Type can be created using various methods, not just limited to the Add/remove data object type menu option. Other methods may include using programming languages or software tools that support data modeling and object-oriented programming.Rate this question:
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- 31.
(True or False) A Data Object Type must be created before a property record can be created.
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True
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False
Correct Answer
A. FalseExplanation
A Data Object Type does not need to be created before a property record can be created. Property records can be created independently of Data Object Types.Rate this question:
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- 32.
Which of the following is true? (Choose One)
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Harnesses are contained within a section
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Sections are contained within a harness
Correct Answer
A. Sections are contained within a harnessExplanation
This statement is true because in the context of software development, a harness is a container or framework that is used to organize and manage sections of code. A harness provides a structure and environment for sections to be executed and tested. Therefore, sections are contained within a harness.Rate this question:
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- 33.
A user interface is associated with a _______. (Choose One)
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Case Type
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Multi-step process
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Flow Action
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Harness
Correct Answer
A. Flow ActionExplanation
A user interface is associated with a Flow Action. A Flow Action is a form that allows users to interact with the system and make decisions during a business process. It defines the fields and controls that are displayed to the user and determines the behavior when the user submits the form. This allows the user to input data, make selections, and perform actions within the flow.Rate this question:
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- 34.
Which of the following is not a standard harness type? (Choose One)
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Perform Harness
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Approve Harness
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New Harness
Correct Answer
A. Approve HarnessExplanation
The given correct answer is "Approve Harness". This is not a standard harness type because in the context of harnesses, "approve" is a verb that indicates an action or a process of giving authorization or consent. It does not describe a specific type or category of harness. The other options, "Perform Harness" and "New Harness", are more descriptive and imply a specific purpose or function for the harness.Rate this question:
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- 35.
(True or False) A Dynamic Layout can be flexible to adjust for different display sizes.
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True
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False
Correct Answer
A. TrueExplanation
A dynamic layout refers to a design that can adapt and adjust itself to fit different display sizes. This means that it can be flexible and responsive, ensuring that the content is displayed properly regardless of the screen size. Therefore, the statement "A Dynamic Layout can be flexible to adjust for different display sizes" is true.Rate this question:
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- 36.
What helps Dynamic Layouts to be flexible? (Choose Two)
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Dynamic Layouts separate content from presentation
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Dynamic Layouts contain sections
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Dynamic Layouts are based on HTML DIV sections
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Dynamic Layouts are controlled by Section properties
Correct Answer(s)
A. Dynamic Layouts separate content from presentation
A. Dynamic Layouts are based on HTML DIV sectionsExplanation
Dynamic Layouts are flexible because they separate content from presentation, allowing for easy updates and changes to the layout without affecting the content. They are also based on HTML DIV sections, which provide a flexible and customizable structure for organizing and styling the content within the layout.Rate this question:
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Quiz Review Timeline (Updated): Mar 22, 2023 +
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Current Version
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Mar 22, 2023Quiz Edited by
ProProfs Editorial Team -
Jun 22, 2015Quiz Created by
Amineslimani
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