PEGA Certified System Architect Exam! Trivia

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PEGA Certified System Architect Exam! Trivia - Quiz

Quiz: PEGA certified system architect exam trivia. One of the major things that make it easy for people to learn how to construct Pega applications is having a basic understanding of the Java language. When one understands how to create the apps, they will be closer to understanding the Pega platform. This quiz will help review what you recall from your training, do give it a try and see how fresh it all is.


Questions and Answers
  • 1. 

    While testing a form, you need to verify the contents of a data page in memory. Which tool do you use to view thecurrent contents of the data page?

    • A.

      The Data Explorer

    • B.

      The Clipboard tool

    • C.

      Live UI

    • D.

      The Tracer

    Correct Answer
    B. The Clipboard tool
    Explanation
    The Clipboard tool is used to view the current contents of a data page in memory. It allows testers to inspect and verify the data stored in the data page, ensuring that the form is functioning correctly. This tool provides a comprehensive view of the data, allowing testers to analyze and troubleshoot any issues that may arise during testing.

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  • 2. 

    While reviewing a UI form in a Grooming/Elaboration playback, you notice a typo in the label of a field. Which toolallows you to identify the section rule that contains the incorrect label?

    • A.

      Live UI

    • B.

      The Tracer

    • C.

      The Clipboard tool

    • D.

      The Property Analyzer

    Correct Answer
    A. Live UI
    Explanation
    Live UI is the correct answer because it is a tool that allows you to interact with the user interface of an application in real-time. By using Live UI, you can identify the section rule that contains the incorrect label by navigating through the UI form and inspecting the properties and rules associated with each field. This tool provides a visual representation of the UI and allows you to make changes and see the immediate effect, making it easier to identify and correct any typos or errors in the labels.

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  • 3. 

    While preparing to release an application, you notice a guardrail violation on an activity you wrote. The activity copiesthe customer’s shipping address to their billing address. How do you address this guardrail violation?

    • A.

      Replace the activity with a data transform to copy the shipping address to the billing address.

    • B.

      Justify the warning, since an activity is required in this situation.

    • C.

      Ignore the warning if the compliance score is 90 or greater, since the application is considered ready for release.

    • D.

      Identify an API activity to use in place of the activity you wrote.

    Correct Answer
    A. Replace the activity with a data transform to copy the shipping address to the billing address.
    Explanation
    The correct answer is to replace the activity with a data transform to copy the shipping address to the billing address. This is the appropriate solution because using a data transform is a more efficient and standardized way to perform this task. It ensures consistency and reusability across the application, and avoids any potential issues or violations that may arise from using an activity for this purpose.

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  • 4. 

    Which requirement would be implemented through circumstancing?

    • A.

      An application sends a notification to a manager if a purchase request requires approval. Otherwise, the application sends a notification to the employee that the request was approved.

    • B.

      An application sends an email to a customer to confirm opening a account. For customers in certain states or provinces, the email includes a mandatory disclosure.

    • C.

      An application sends a text if a customer provides a mobile phone number, otherwise, the application sends an email.

    • D.

      An application computes a shipping charge for orders. If the order exceeds USD100, the customer receives a credit of 50% of the shipping charge.

    Correct Answer
    B. An application sends an email to a customer to confirm opening a account. For customers in certain states or provinces, the email includes a mandatory disclosure.
    Explanation
    Circumstancing would be implemented for the requirement where an application sends an email to a customer to confirm opening an account. For customers in certain states or provinces, the email includes a mandatory disclosure. Circumstancing allows for different actions to be taken based on specific conditions or circumstances. In this case, the application is able to determine the customer's location and include the appropriate disclosure in the confirmation email based on that information.

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  • 5. 

    Which issue is identified as a Guardrail violation?

    • A.

      An activity writes to the wrong clipboard page.

    • B.

      A decision tree contains a branch that cannot be reached.

    • C.

      A decision table returns an invalid connector name to a flow.

    • D.

      A property in a report has not been optimized.

    Correct Answer
    D. A property in a report has not been optimized.
    Explanation
    The issue identified as a Guardrail violation is when a property in a report has not been optimized. Guardrails are guidelines provided by Pega to ensure best practices are followed during application development. Optimizing properties in reports helps improve performance by reducing the amount of data fetched from the database. When a property in a report is not optimized, it can lead to slower response times and inefficient use of system resources, which violates the Guardrail guidelines.

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  • 6. 

    In which situation does a case type for software upgrade requests reuse a rule through pattern inheritance?

    • A.

      The case type uses an authorization process used throughout the organization.

    • B.

      The case type uses the Data-Party-Operator class to describe a work party.

    • C.

      The case type uses the Data-Party-Operator class to describe a work party.

    • D.

      The case type uses the Data-Party-Operator class to describe a work party.

    Correct Answer
    A. The case type uses an authorization process used throughout the organization.
    Explanation
    The correct answer is that the case type uses an authorization process used throughout the organization. This means that the software upgrade requests case type inherits a rule through pattern inheritance because it needs to follow the same authorization process that is used by other cases throughout the organization. By reusing the rule through pattern inheritance, the case type ensures consistency and adherence to the organization's established authorization process.

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  • 7. 

    You are designing hotel booking forms for a travel application.The first form contains two fields in which users enter a room type and the length of stay in days. A third fielddisplays the total cost of the room.The second form contains a field in which users select additional-cost options such as sight-seeing tour. A second fielddisplays the total cost of the options.The third form contains a field that displays the grand total of the room and options.Which two properties are considered source properties for the declare expression used to calculate the grand total?(Choose Two)

    • A.

      Length of stay

    • B.

      Options

    • C.

      Total cost of room

    • D.

      Total cost of options

    Correct Answer(s)
    C. Total cost of room
    D. Total cost of options
    Explanation
    The declare expression used to calculate the grand total considers the total cost of the room and the total cost of the options as the source properties. These two properties are used to calculate the final amount that will be displayed in the field of the third form. The length of stay and the options themselves are not considered as source properties for the calculation of the grand total.

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  • 8. 

    An application contains three data types: A, B, and C. The class structure looks as follows:MyCo-App-DataMyCo-App-Data-AMyCo-App-Data-A-BMyCo-App-Data-A-B-CEach class has a data transform called SetValues. With the Call data transforms in superclass option selected. TheSetValues data transform sets the properties PropA and PropB, as shown in the table below.Class Property valueMyCo-App-Data PropA 1MyCo-App-Data-A PropB 2MyCo-App-Data-A-B PropA 3MyCo-App-Data-A-B-C probB 4What is the value of ProbA and ProbB after the Setvalues in MyCo-App-Data-A-B has been invoked?

    • A.

      PropA=1 and ProbB=4

    • B.

      PropA=1 and PropB=2

    • C.

      PropA=3 and PropB=4

    • D.

      PropA=3 and PropB=2

    Correct Answer
    D. PropA=3 and PropB=2
    Explanation
    The value of PropA is 3 and the value of PropB is 2 after the SetValues data transform in MyCo-App-Data-A-B has been invoked. This is because the Call data transforms in superclass option is selected, which means that when the SetValues data transform is invoked in the MyCo-App-Data-A-B class, it will also invoke the SetValues data transform in its superclass MyCo-App-Data-A. Therefore, the value of PropA is set to 3 in the MyCo-App-Data-A-B class, and the value of PropB remains 2 from the MyCo-App-Data-A class.

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  • 9. 

    A Service Request case type has a CustomerGrade property. How do you set the value of the CustomerGradeproperty to Silver when a service request case is created?

    • A.

      Configure the first connector in the first rule to set the Customergrade property value.

    • B.

      Configure the CustomerGrade property with a default value.

    • C.

      Configure a declare expression to set the CustomerGrade property value.

    • D.

      Configure the pyDefafult data transform to set the CustomerGrade property value.

    Correct Answer
    D. Configure the pyDefafult data transform to set the CustomerGrade property value.
    Explanation
    The correct answer is to configure the pyDefault data transform to set the CustomerGrade property value. A data transform is used to set default values for properties when an object is created. In this case, when a service request case is created, the pyDefault data transform can be configured to set the value of the CustomerGrade property to "Silver". This ensures that every new service request case will have the CustomerGrade property set to "Silver" by default.

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  • 10. 

    You have created a series of forms for a vacation booking process. Declarative expressions are used to calculatevalues such as the cost of the flight, hotel, car rental, and taxes. The last form includes a field that displays the totalamount that will be charged on the user’s credit card.How do you configure the calculations so that the total amount is calculated only when the user reaches the lastform?

    • A.

      Use the backward chaining option for all the expressions.

    • B.

      Use the forward chaining option for the total amount expression. Use backward chaining for all the other expressions.

    • C.

      Use the forward chaining option for all the expressions.

    • D.

      Use the backward chaining option for the total amount expression. Use forward chaining for all the other expressions.

    Correct Answer
    D. Use the backward chaining option for the total amount expression. Use forward chaining for all the other expressions.
    Explanation
    The correct answer is to use the backward chaining option for the total amount expression and forward chaining for all the other expressions. This means that the total amount will only be calculated when the user reaches the last form, as backward chaining calculates values based on the current form and forward chaining calculates values based on previous forms. By using backward chaining for the total amount expression, it ensures that the calculation is only performed when all the necessary values have been entered by the user. Forward chaining for the other expressions allows for real-time calculation and updates as the user fills out the forms.

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  • 11. 

    A data page holds the local weather information based on the user’s address. The data page’s Reload if older Thanfield is set to 15 minutes.The data page is created at 09:12.At 09:20 the user requests the weather information.At 09:42 the user requests the weather information.When is the data page reloaded?

    • A.

      09:20

    • B.

      09:42

    • C.

      09:27

    • D.

      09:35

    Correct Answer
    B. 09:42
    Explanation
    The data page is reloaded at 09:42 because the Reload if older Than field is set to 15 minutes. Since the data page was created at 09:12 and the user requested the weather information at 09:20, only 8 minutes have passed, which is less than the 15-minute threshold. However, when the user requests the weather information again at 09:42, a total of 30 minutes have passed since the creation of the data page, exceeding the 15-minute threshold. Therefore, the data page is reloaded at 09:42.

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  • 12. 

    You are creating a series of user forms for a travel reservation process. The forms contain fields that display valuesthat are calculated by the system. You want to perform the calculations whenever the user changes a selection ratherthan when a form is submitted. Which rule type would you use to satisfy this requirement?

    • A.

      Decision Table

    • B.

      Declare Expression

    • C.

      Data Transform

    • D.

      Decision Tree

    Correct Answer
    B. Declare Expression
    Explanation
    A Declare Expression rule type would be used to satisfy the requirement of performing calculations whenever the user changes a selection rather than when a form is submitted. Declare Expression rules allow for the calculation of values based on other field values or properties, and these calculations can be automatically updated whenever the dependent fields or properties change. This rule type is commonly used for dynamic calculations in user interfaces.

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  • 13. 

    A customer wants to copy the contents of a previous order to their current order. What rule type do you use to copythe order contents?

    • A.

      Function

    • B.

      Data transform

    • C.

      Declare expression

    • D.

      Data page

    Correct Answer
    B. Data transform
    Explanation
    A data transform is used to copy the contents of a previous order to the current order. Data transforms are used to manipulate data and can be used to copy values from one property to another. In this case, the data transform would be configured to copy the relevant order contents from the previous order to the current order, allowing the customer to easily replicate their previous order.

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  • 14. 

    A shopping cart contains a list of order items. A customer searches for items by category. The application returns alist of items in that category, including name, description, and unit price. The user can select an item to add in ashopping cart.Which of the following data would you store in a local data source?

    • A.

      Customer data

    • B.

      Product categories

    • C.

      Order details

    • D.

      Shopping cart items

    Correct Answer
    D. Shopping cart items
    Explanation
    Storing shopping cart items in a local data source would be the most appropriate choice. Since the shopping cart contains a list of order items that the customer has selected, it makes sense to store this data locally for easy access and manipulation. Customer data, product categories, and order details may be stored in a remote data source or database, as they are not directly related to the items in the shopping cart. Storing shopping cart items locally allows for efficient management and tracking of the customer's selected items.

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  • 15. 

    In an application, three email addresses (work, home, and other) can be captured for a customer. You use .Email(work) to refer to the work email address. What type of property is used to capture the email addresses?

    • A.

      Page group

    • B.

      Value group

    • C.

      Page

    • D.

      Value list

    Correct Answer
    B. Value group
    Explanation
    The correct answer is Value group. In this application, a value group is used to capture the three email addresses (work, home, and other) for a customer. The .Email(work) notation indicates that the specific email address being referred to is the work email address.

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  • 16. 

    Your online shopping application serves international customers. You need to define a Data page that holds currencyexchange rates. All users accessing the application need to use the information.The Scope of this Data Page should be set to___________________.

    • A.

      Requestor

    • B.

      Application

    • C.

      Node

    • D.

      Thread

    Correct Answer
    C. Node
    Explanation
    The scope of the Data Page should be set to "Node" because it needs to be shared across all users accessing the application. Setting the scope to "Node" ensures that the Data Page is available and consistent for all users on the same server node. This allows for efficient access and utilization of the currency exchange rates by all users, regardless of their individual requestor or thread.

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  • 17. 

    A customer data object has a list of addresses as depicted by the data model below. How would you define theaddress property in the customer class?

    • A.

      As a value list

    • B.

      As a page list

    • C.

      As a value group

    • D.

      As a page

    Correct Answer
    B. As a page list
    Explanation
    The address property in the customer class should be defined as a page list. This means that it is a collection of pages, where each page represents an individual address. This allows for easy access and manipulation of each address within the list.

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  • 18. 

    You want to create a data page with a list of available shipping options. The shipping options are stored in a databasetable mapped in the application. Which source option would you select for the data page?

    • A.

      Lookup

    • B.

      Report definition

    • C.

      Service

    • D.

      Data transform

    Correct Answer
    B. Report definition
    Explanation
    A report definition would be the most appropriate source option for the data page in this scenario. A report definition allows you to retrieve data from a database table and present it in a structured format. Since the shipping options are stored in a database table, using a report definition would enable you to easily fetch and display the available shipping options in the data page.

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  • 19. 

    In which of the following situations would you use a SQL connector?

    • A.

      Execute a complex SQL statements such as a stored procedure

    • B.

      Write to a table as part of a distributed transaction

    • C.

      Update a table in an external database

    • D.

      Retrieve a large list of reference data

    Correct Answer
    A. Execute a complex SQL statements such as a stored procedure
    Explanation
    A SQL connector would be used in the situation of executing complex SQL statements such as a stored procedure. This is because a stored procedure is a collection of SQL statements that can be executed as a single unit, and a SQL connector provides the necessary functionality to connect to a database and execute these complex statements.

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  • 20. 

    Which rule can only return a true/false result when evaluating a condition?

    • A.

      Declare expression

    • B.

      Decision tree

    • C.

      Decision table

    • D.

      When rule

    Correct Answer
    D. When rule
    Explanation
    A When rule can only return a true/false result when evaluating a condition. When rules are used to define conditions that must be met in order for certain actions to be performed. They are commonly used in business rules engines to determine the flow of a process or the execution of certain actions based on specific conditions. When rules evaluate the condition and return a boolean value, either true or false, indicating whether the condition is met or not.

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  • 21. 

    You have designed a decision tree that you want to unit test. You want to test various input values to ensure that youget the expected results. How would you unit test your decision tree?

    • A.

      Check the decision tree for conflicts

    • B.

      Add the decision tree to a decision shape in your application and create cases using various input values.

    • C.

      Run the decision tree and enter values on the test page.

    • D.

      Check the decision tree for completeness.

    Correct Answer
    C. Run the decision tree and enter values on the test page.
    Explanation
    To unit test the decision tree, you would run the decision tree and enter values on the test page. This would allow you to simulate different input values and observe the corresponding results generated by the decision tree. By doing so, you can verify if the decision tree is functioning as expected and producing the desired outcomes for different scenarios.

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  • 22. 

    A loan request process has specific approval requirements.-if the amount is for less than USD 1,000, the loan is automatically approved.-if the amount is greater than USD 1,000 and the loan type is an automobile loan, the loan must be approved by afinance manager.-if the amount is greater than USD 1,000 and the loan type is a mortgage, the loan must be approved by a vicepresident.Which rule type do you use to satisfy this requirement?

    • A.

      Data transform

    • B.

      Decision tree

    • C.

      When rule

    • D.

      Map value

    Correct Answer
    B. Decision tree
    Explanation
    A decision tree is the appropriate rule type to satisfy this requirement because it allows for the evaluation of multiple conditions and the execution of different actions based on those conditions. In this case, the decision tree can evaluate the loan amount and loan type to determine the appropriate approval authority. If the loan amount is less than USD 1,000, the loan is automatically approved. If the loan amount is greater than USD 1,000 and the loan type is an automobile loan, the loan must be approved by a finance manager. If the loan amount is greater than USD 1,000 and the loan type is a mortgage, the loan must be approved by a vice president. The decision tree can handle these multiple conditions and actions effectively.

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  • 23. 

    The approval process for a purchase request case must satisfy the following requirements:-A request for office supplies placed by the Facilities department that totals EUR100 or less is automatically approved.-A request for software is automatically rejected unless requested by the IT department.-Any request that exceeds EUR1000 is automatically subject to review by the Auditing department.Which type of rule would you configure to satisfy this requirement?

    • A.

      Declare expression

    • B.

      When

    • C.

      Decision tree

    • D.

      Map value

    Correct Answer
    C. Decision tree
    Explanation
    A decision tree would be configured to satisfy this requirement because it allows for multiple conditions to be evaluated in a sequential manner. The decision tree would start with the condition of the request being for office supplies placed by the Facilities department and totaling EUR100 or less, which would result in automatic approval. The next condition would be for requests for software, which would be automatically rejected unless requested by the IT department. Finally, the condition for requests exceeding EUR1000 would trigger a review by the Auditing department. The decision tree allows for these multiple conditions to be evaluated and the appropriate action to be taken based on each condition.

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  • 24. 

    An application allows bank customer to apply for a credit card. During the process of applying for the credit card,customers can elect to transfer a balance to the card.The bank currently offers three balance transfer options for customers applying for a new credit card:1. 0 percent interest for 6 months.2. 2.9 percent interest for 12 months.3. 3.9 percent interest for 24 months.The bank requires that customers first elect whether to transfer a balance. If customers elect to transfer a balance,they must select one of the three options.How do you present users with the set of balance transfer options only if they elect t transfer a balance to their card?

    • A.

      Add a refresh when condition on the layout containing the balance transfer offers.

    • B.

      Add a visible when condition on the layout containing the balance transfer offers.

    • C.

      Add a visible when condition on the check box for the balance transfer election.

    • D.

      Add a refresh when condition on the check box for the balance transfer election.

    Correct Answer
    B. Add a visible when condition on the layout containing the balance transfer offers.
    Explanation
    To present users with the set of balance transfer options only if they elect to transfer a balance to their card, the correct approach is to add a visible when condition on the layout containing the balance transfer offers. This means that the layout will only be visible to the users if they have selected the option to transfer a balance. By doing so, the users will be able to see and choose from the available balance transfer options, ensuring that they are presented with the relevant choices based on their selection.

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  • 25. 

    An application allows bank customer to apply for a credit card. During the process of applying for the credit card,customers can elect to transfer a balance to the card.The bank currently offers three balance transfer options for customers applying for a new credit card:4. 0 percent interest for 6 months.5. 2.9 percent interest for 12 months.6. 3.9 percent interest for 24 months.The bank requires that customers first elect whether to transfer a balance. If customers elect to transfer a balance,they must select one of the three options.Which type of rule do you use to test whether the customer has decided to transfer a balance?

    • A.

      Data transform

    • B.

      Declare expression

    • C.

      When rule

    • D.

      Activity

    Correct Answer
    C. When rule
    Explanation
    The correct answer is "When rule". A "When rule" is used to test a condition and perform an action based on the result of that condition. In this case, the condition being tested is whether the customer has decided to transfer a balance. The "When rule" will check if the customer has elected to transfer a balance and then proceed with the appropriate action based on their selection.

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  • 26. 

    During a playback, you place a flow in draft mode to address which limitation?

    • A.

      To save an incomplete flow.

    • B.

      To prevent additional shapes from being added to the flow.

    • C.

      To avoid errors due to references to rules that do not yet exist.

    • D.

      To allow users to choose decision outcomes if a decision rule if not yet available.

    Correct Answer
    C. To avoid errors due to references to rules that do not yet exist.
    Explanation
    When placing a flow in draft mode during playback, it helps to avoid errors caused by references to rules that have not yet been created. By putting the flow in draft mode, you can work on it without the need for all the necessary rules to be in place. This allows you to create and refine the flow without encountering errors related to missing rules. Once the necessary rules are created, you can then activate the flow and ensure its smooth functioning.

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  • 27. 

    You are developing a purchase application that integrates with an external inventory management system. A___________ allows you to build the interface so that Pega can request information from the inventory managementsystem.

    • A.

      Report Definition

    • B.

      Service

    • C.

      Data page

    • D.

      Connector

    Correct Answer
    D. Connector
    Explanation
    A connector allows you to build the interface so that Pega can request information from the inventory management system. Connectors are used to establish communication between different systems and exchange data. In this case, the connector will enable the purchase application to interact with the external inventory management system and retrieve the required information.

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  • 28. 

    You need to read from an external database table containing inventory data. Which two ways could you integratewith the table? (Choose Two)

    • A.

      Use a data transform

    • B.

      Use a SQL connector

    • C.

      Map the table to a class

    • D.

      Use a SQL listener

    Correct Answer(s)
    B. Use a SQL connector
    C. Map the table to a class
    Explanation
    To integrate with an external database table containing inventory data, you can use a SQL connector. A SQL connector allows you to establish a connection with the database and execute SQL queries to read data from the table. Additionally, you can also map the table to a class. This means creating a class structure in your application that represents the structure of the table and its columns. By mapping the table to a class, you can easily access and manipulate the data from the table using object-oriented programming techniques.

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  • 29. 

    There are several components involved when calling an external service. A data transform is typically used whenprocessing the response returned by the external system. What is the purpose of that data transform?

    • A.

      Map the response to the application data structure

    • B.

      Perform error handling

    • C.

      Map the protocol specific response to the clipboard

    • D.

      Finalize the connector

    Correct Answer
    A. Map the response to the application data structure
    Explanation
    The purpose of the data transform in this scenario is to map the response returned by the external system to the application's data structure. This allows the data from the external service to be properly formatted and organized in a way that can be easily utilized by the application. It ensures that the data is transformed and mapped correctly, enabling seamless integration between the external system and the application.

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  • 30. 

    A user need to perform an assignment called Collect Customer Information. While working on the case, the user mayneed to check the customer’s credit score before sending the case to the Review Request assignment.Select the configuration that satisfies this requirement.

    • A.

      Add a local action to the stage that contains the collect Customer Information assignment.

    • B.

      Add a router to the Collect Customer Information assignment.

    • C.

      Add a local action to the collect Customer Information assignment.

    • D.

      Add a notification to the collect Customer Information assignment.

    Correct Answer
    C. Add a local action to the collect Customer Information assignment.
    Explanation
    Adding a local action to the Collect Customer Information assignment allows the user to perform the task of checking the customer's credit score before sending the case to the Review Request assignment. This configuration ensures that the necessary action is taken within the assignment itself, without the need for additional components like a router or a notification.

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  • 31. 

    A process routes loan request to a specific loan officer based on the type of loan.-if the loan is a mortgage, it is routed to Adam Ross.-if the loan is for an automobile, it is routed to Julia Samuels.-if the loan is an equality line, the case is routed to Don Smith.How would you configure a router to ensure the case advances to the correct loan officer?

    • A.

      Route the case to a workbasket that references a when condition.

    • B.

      Route the case to a workbasket that references a decision table.

    • C.

      Route the case to a worklist that references a decision table.

    • D.

      Route the case to a worklist that references a when condition.

    Correct Answer
    C. Route the case to a worklist that references a decision table.
    Explanation
    The correct answer is to route the case to a worklist that references a decision table. This is because a decision table allows for the mapping of loan types to specific loan officers. By using a decision table, the system can automatically determine the appropriate loan officer based on the type of loan and route the case to their worklist.

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  • 32. 

    Pega 7 comes with numerous API activities. In which situation would you explore available API activities?

    • A.

      When creating a new case type

    • B.

      When debugging an application

    • C.

      When designing your data model

    • D.

      When automating case processing

    Correct Answer
    D. When automating case processing
    Explanation
    When automating case processing, it is necessary to explore the available API activities in Pega 7. API activities provide a way to interact with external systems and perform tasks such as retrieving data, updating records, or triggering events. By exploring the available API activities, developers can identify the appropriate ones to use in their automation process, ensuring seamless integration and efficient case processing.

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  • 33. 

    You are designing a case type that includes a process to perform when a case is rejecting. How do you model thisrequirement in the case life cycle?

    • A.

      Add an alternate stage and add the rejection process as an optional process to the stage.

    • B.

      Add the rejection process to all the primary stages as an optional process.

    • C.

      Add a primary stage and add the rejection process to the stage.

    • D.

      Add an alternate stage and add the rejection process to the stage.

    Correct Answer
    D. Add an alternate stage and add the rejection process to the stage.
    Explanation
    To model the requirement of performing a process when a case is rejecting, you should add an alternate stage and include the rejection process within that stage. This allows for a clear separation of the rejection process from the primary stages, ensuring that it is only executed when needed. By adding it as an optional process within the alternate stage, it provides flexibility for cases that may not require the rejection process.

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  • 34. 

    A purchase request case creates a child case to check inventory. If products are added to or deleted from thepurchase request, the data needs to be propagated to the check inventory case.What is true with regards to the data propagation feature for the above requirement?

    • A.

      The data propagation features will track changes to configured properties and propagate the values to the check inventory case automatically for the entire lifecycle of the purchase request case.

    • B.

      The data propagation features cannot be used for this scenario because the check inventory case is created after the purchase request has been resolved.

    • C.

      The data propagation features propagates values from the purchase request case on creation of the check inventory case. Subsequent updates need to be handled manually.

    • D.

      The data propagation features can only be used for the quantity because it only supports updating of properties. The adding and removing of products in the purchase request is not supported.

    Correct Answer
    C. The data propagation features propagates values from the purchase request case on creation of the check inventory case. Subsequent updates need to be handled manually.
    Explanation
    The correct answer states that the data propagation feature will automatically propagate values from the purchase request case to the check inventory case when it is created. However, any subsequent updates to the data will need to be manually handled. This means that if there are any changes to the products added or deleted from the purchase request, the values will not be automatically updated in the check inventory case. The user will have to manually update the data in the check inventory case to reflect the changes made in the purchase request case.

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  • 35. 

    An applicant submits a loan request.The system validates information on the loan application and calculates the applicant’s credit score based on creditreports and the customer’s account history with the bank.If the customer’s credit score is unacceptable, the customer is notified of the result and the loan application is closed.If the customer’s credit is acceptable, the loan application is forwarded to a loan officer for review.If the loan officer approves the loan request, the loan application is sent to the underwriting department forprocessing.If the loan officer rejects the loan request, the customer is notified of the result and the loan application is closed.Select the case life cycle design that most closely fellows the guidelines for identifying and naming stages for the usecase.

    • A.

      Primary stages: New->Credit Check->Review->Underwriting Alternate Stage: Rejected

    • B.

      Primary stages: Loan Request->Loan reviewed->Loan rejected->Loan Funded

    • C.

      Primary stages: New->Review->Rejected->Underwriting

    • D.

      Primary stages: Loan Submitted->Check Credit->Review Loan->Fund Loan Alternate Stage: Reject Request

    Correct Answer
    A. Primary stages: New->Credit Check->Review->Underwriting Alternate Stage: Rejected
    Explanation
    The given answer follows the guidelines for identifying and naming stages for the use case. It starts with the "New" stage where the loan request is submitted, then moves to "Credit Check" where the system validates the applicant's information and calculates the credit score. Next is the "Review" stage where the loan application is forwarded to a loan officer for review. If the loan officer approves, it goes to the "Underwriting" stage for processing. If the loan officer rejects, it goes to the "Rejected" stage. This design accurately represents the different stages in the loan application process.

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  • 36. 

    Before a member is admitted to a hospital, a health care organization reviews authorization requests for insurancecoverage. An intake operator performs the Review Authorization Request assignment to determine if the memberqualifies for coverage.If the member qualifies for coverage, the case advantages to the Review Treatment assignment for review by aphysician. When the case arrives in the physician’s worklist, the system automatically sends the physician an email.If the member is denied coverage, the system resolves the request. The system also automatically sends two types ofcorrespondence to the member: a letter and an email notification.How would you configure the process so that the to the email and letter are sent to the member?

    • A.

      Add a notification to the Review Authorization Request assignment.

    • B.

      Add a utility to the process that calls the CorrNew activity. Connect the Deny Request connector to the utility.

    • C.

      Add the CorrNew activity to the Deny Request connector

    • D.

      Add the SendCorrspondence local action to the Review Authorization Request assignment.

    Correct Answer
    B. Add a utility to the process that calls the CorrNew activity. Connect the Deny Request connector to the utility.
    Explanation
    To ensure that both an email and a letter are sent to the member when their coverage is denied, you would need to add a utility to the process that calls the CorrNew activity. This activity is responsible for generating correspondence. By connecting the Deny Request connector to the utility, the system will automatically trigger the generation of both the letter and the email notification to be sent to the member. This configuration ensures that the member receives both forms of correspondence when their coverage is denied.

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  • 37. 

    An insurance claim case type is defined as follows:If the Review claim step is configured to set the status toPending-Investigation?

    • A.

      When the Review claim step starts.

    • B.

      When the Process claim stage starts.

    • C.

      When the Review claim step completes.

    • D.

      When Investigate claim step completes.

    Correct Answer
    A. When the Review claim step starts.
    Explanation
    The correct answer is "When the Review claim step starts." This means that as soon as the Review claim step is initiated, the status of the claim is set to Pending-Investigation. This suggests that the Review claim step is the first step in the process of reviewing and investigating an insurance claim.

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  • 38. 

    You need to send correspondence to customers who hapreliminary approval by email. The system then sends an official approval by letter.How would you configure the necessary correspondence rule(s)?

    • A.

      Create a correspondence fragment for the email and a correspondence rule for the letter.

    • B.

      Create one correspondence rule for the email and a paragraph rule for the letter.

    • C.

      Create one correspondence rule for the email and make a copy of the rule for the letter

    • D.

      Create one correspondence rule for the email and another correspondence rule for the letter.

    Correct Answer
    D. Create one correspondence rule for the email and another correspondence rule for the letter.
    Explanation
    The correct answer is to create one correspondence rule for the email and another correspondence rule for the letter. This configuration allows for the customization of the correspondence for each medium (email and letter) separately. By using separate rules, the content, formatting, and delivery options can be tailored to meet the specific requirements of each communication method.

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  • 39. 

    An insurance company offers personal property policies. Art collections and wine collections are category as specialtypes of personal properties. The company employs appraisers who are qualified to perform appraisals for either artcollections or wine collections. Appraisers can only perform appraisal assignment in their qualified field.How would you configure the router so that the assignment is worked on by a qualified appraiser? 

    • A.

      Associate each appraiser to a work group that uses skill parameters.

    • B.

      Associate each appraiser to the appraiser work group.

    • C.

      Associate each appraiser to one of two work groups that correspond to the appraisal qualifications.

    • D.

      Associate each appraiser to a work group that uses work group parameters.

    Correct Answer
    A. Associate each appraiser to a work group that uses skill parameters.
    Explanation
    By associating each appraiser to a work group that uses skill parameters, the router can ensure that the assignment is worked on by a qualified appraiser. This means that only appraisers with the necessary skills and qualifications for either art collections or wine collections will be assigned to the respective appraisal assignments. This configuration allows for efficient and accurate appraisal assignments based on the specific expertise of each appraiser.

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  • 40. 

    As part of an authorization process, you need to check whether members of a health care organization are eligible forcoverage based on the policy contract terms. Your application uses an activity to perform this evaluation.Which shape would you use to add the activity to the process?

    • A.

      Assignment

    • B.

      Subprocess

    • C.

      Utility

    • D.

      Connector

    Correct Answer
    C. Utility
    Explanation
    In this scenario, the activity is used to perform the evaluation of whether members of a health care organization are eligible for coverage based on the policy contract terms. A utility shape would be the most appropriate choice to add this activity to the process. A utility shape is typically used to represent an activity that performs a specific function or calculation in a process. In this case, the evaluation of eligibility for coverage is a specific function that needs to be performed as part of the authorization process.

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  • 41. 

    Customer Service Representatives (CSRs) review customer requests to replace a lost or stolen credit card. Once therequest is approved, customers are notified by letter of the expected delivery date for a replacement card typicallywithin one week.The CSR must be able to prioritize time-sensitive requests such as requests from customers who are on vacation.Time-sensitive requests are prioritized as follows:-Customers receive a replacement card the next day.-Fulfillment requests are sent to a dedicated workbasket.-Customers receive notification of the expected delivery date by email.How do you provide CSRs with the option to increase the assignment urgency for requests from a customer with atime-sensitive need?

    • A.

      Allow the CSR to select a value for .pxurgencyWork.

    • B.

      Allow the CSR to select an SLA with greater urgency adjustments.

    • C.

      Allow the CSR to select a value for .pyUrgencyAssignAdjust.

    • D.

      Allow the CSR to adjust the goal and deadline urgency for the case.

    Correct Answer
    C. Allow the CSR to select a value for .pyUrgencyAssignAdjust.
  • 42. 

    ABC Corp requires that policyholders receive email indicating the status of their auto insurance claim as the claim isprocessed. You create the work party for the policyholder as an instance of which class?

    • A.

      Data-Party-Operator

    • B.

      Data-Party-Corn

    • C.

      Data-Party-Person

    • D.

      Data-Party-Org

    Correct Answer
    C. Data-Party-Person
    Explanation
    The work party for the policyholder should be created as an instance of the "Data-Party-Person" class. This class is specifically designed to represent individuals, which is appropriate for policyholders who are people. The other options, such as "Data-Party-Operator" and "Data-Party-Org," are not suitable for representing individual policyholders.

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  • 43. 

    You have added an approval process assignment to a loan request process. The requirement states that a request canbe routed to one or more managers for their approval. Te hierarchy of approvals depends upon the total dollaramount of the request. For example, Cost Center Managers approve requests that are less than USD 25,000. Arequest of greater than or equal to USD 25,000 requires the approval of the Cost Center Manager, corporate VicePresident, and Vice President of Finance.How would you configure the routing for the approval process assignment?

    • A.

      Configure a cascading approval flow type based on the reporting structure of the current user.

    • B.

      Configure a single level approval flow type based on an authority matrix.

    • C.

      Configure a single level approval flow type and route to a workbasket accessible by the approvers.

    • D.

      Configure a cascading approval flow type based on an authority matrix.

    Correct Answer
    A. Configure a cascading approval flow type based on the reporting structure of the current user.
    Explanation
    The correct answer is to configure a cascading approval flow type based on the reporting structure of the current user. This means that the approval process will follow a hierarchical order, where requests below USD 25,000 will be routed to the Cost Center Manager for approval, and requests equal to or above USD 25,000 will be routed to the Cost Center Manager, corporate Vice President, and Vice President of Finance for approval. This configuration ensures that the appropriate managers at each level of the hierarchy are involved in the approval process based on the dollar amount of the request.

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  • 44. 

    In a purchase application, you allow customers to create purchase requests. Each purchase request contains a list ofline items. Each line item holds the product identifier, quantity, and price. If a product is not in stock the applicationcreate a purchase order. The purchase order is processed by the purchasing team. Which two entities would youmodel as case types? (Choose Two)

    • A.

      Purchase request

    • B.

      Purchase order

    • C.

      Customer

    • D.

      Line item

    Correct Answer(s)
    A. Purchase request
    B. Purchase order
    Explanation
    The two entities that would be modeled as case types are the Purchase request and the Purchase order. This is because both the purchase request and the purchase order are separate processes that need to be tracked and managed in the application. The purchase request is created by the customer and contains a list of line items, while the purchase order is created by the application when a product is not in stock and needs to be processed by the purchasing team. Both entities have their own distinct workflow and set of actions, making them suitable for modeling as case types.

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  • 45. 

    You have been asked to configure the following relationship between three case types: Account Open, Link Savings,and Fund Account:1. A customer can complete an Account Open case before completing a Fund Account case.2. A customer must complete a Link Savings case before completing a Fund Account case.Which configuration satisfies this requirement?

    • A.

      Configure the Account Open case type to create a Fund Account case as a top-level case. Configure the Account Open case type to create a Link Savings case as a child case.

    • B.

      Configure the Account Open case type to create a Fund Account case as a top-level case. Configure the Fund Account case type to create a Link Savings case as a child case.

    • C.

      Configure the Account Open case type to create the other cases as top-level cases. Add a validate rule to the Account Open case to require a resolved Link Savings case before the Fund Account case can be resolved.

    • D.

      Configure the Account Open case type to create a Fund Account case as a child case. Configure the Fund Account case type to create a Link Savings case as a top-level case.

    Correct Answer
    B. Configure the Account Open case type to create a Fund Account case as a top-level case. Configure the Fund Account case type to create a Link Savings case as a child case.
    Explanation
    In order to satisfy the given requirements, the Account Open case type should be configured to create a Fund Account case as a top-level case. This means that the Fund Account case can only be created after the Account Open case is completed. Additionally, the Fund Account case type should be configured to create a Link Savings case as a child case, which means that the Link Savings case can only be created after the Fund Account case is created. This configuration ensures that both requirements are met.

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  • 46. 

    What are two valid reasons for using a decision table over an activity? (Choose Two)

    • A.

      Activities cannot be delegated to business users.

    • B.

      Using an activity is a guardrail violation.

    • C.

      Activities are difficult to migrate.

    • D.

      Decision tables are easier to maintain than activities.

    Correct Answer(s)
    B. Using an activity is a guardrail violation.
    D. Decision tables are easier to maintain than activities.
    Explanation
    One valid reason for using a decision table over an activity is that using an activity is considered a guardrail violation. Guardrails are best practices and guidelines set by the platform to ensure efficient and effective development. If using an activity goes against these guardrails, it is not recommended. Another valid reason is that decision tables are easier to maintain than activities. Decision tables provide a visual representation of the decision-making process, making it easier to understand and modify as compared to activities.

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  • 47. 

    A new hire process includes a Screen Job Applicant assignment. The recruiter who has been assigned the task shouldcomplete it within 24 hours. If the assignment is not completed in 24 hours, the system automatically sends an emailnotification to the hiring manager.How would you configure the process to ensure that the director receives the email after the goal is passed?

    • A.

      Add the SendCorrespondence flow action to the assignment.

    • B.

      Add an SLA with an escalation action to the assignment.

    • C.

      Add a Send Email shape to the process after the assignment.

    • D.

      Add a notification to the assignment.

    Correct Answer
    B. Add an SLA with an escalation action to the assignment.
    Explanation
    Adding an SLA (Service Level Agreement) with an escalation action to the assignment ensures that if the recruiter fails to complete the task within 24 hours, the system will automatically trigger the escalation action, which in this case is sending an email notification to the hiring manager. This ensures that the director receives the email after the goal (24-hour deadline) is passed. This configuration helps in maintaining accountability and ensuring timely completion of tasks in the new hire process.

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  • 48. 

    On a service level, the passed deadline interval is measured from__________________________.

    • A.

      The end of the goal interval.

    • B.

      When a user begins the assignment.

    • C.

      When the assignment is ready for a user.

    • D.

      The end of the deadline interval.

    Correct Answer
    D. The end of the deadline interval.
    Explanation
    The passed deadline interval is measured from the end of the deadline interval. This means that once the deadline for a task or assignment has passed, the service measures the interval from that point onwards. It does not consider the start of the goal interval, the beginning of the assignment for the user, or when the assignment is ready for the user. The focus is solely on the end of the deadline interval to determine if it has been exceeded.

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  • 49. 

    On an Account Management form, you need to add a link control for changing the mailing address. When users clickthe link, the application runs a ChangeAddress flow in a modal dialog.How do you implement this requirement?

    • A.

      Configure an action set on the link to launch the flow in a modal dialog.

    • B.

      Configure the flow to render its UI in a modal dialog instead of a section.

    • C.

      Configure the edit mode of the link to display the flow UI in a modal dialog.

    • D.

      Configure a visible when condition on the link to display the flow in a modal dialog.

    Correct Answer
    A. Configure an action set on the link to launch the flow in a modal dialog.
    Explanation
    The correct answer is to configure an action set on the link to launch the flow in a modal dialog. This option allows the user to click the link and initiate the ChangeAddress flow in a modal dialog, providing a seamless and focused user experience. By configuring an action set, the necessary actions and behavior can be defined to ensure the flow is launched correctly in the desired dialog format.

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  • 50. 

    Users can access an apartment hunting application from different devices with different screen sizes. A screendisplays the photos of available properties. By default, the photos are displayed in three columns. When the screenwidth is less than 800 pixels, the photos should be displayed in two columns.How do you implement the screen for this requirement?

    • A.

      Use a dynamic layout with a responsive breakpoint at 800 pixels to change from inline-grid triple to inline-grid double format.

    • B.

      Circumstance the section rule to display different number of columns at different screen sizes.

    • C.

      Use a column layout with a responsive breakpoint at 800 pixels to hide the left column.

    • D.

      Circumstance the layout to display different number of columns at different screen sizes.

    Correct Answer
    A. Use a dynamic layout with a responsive breakpoint at 800 pixels to change from inline-grid triple to inline-grid double format.

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Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Apr 19, 2024
    Quiz Edited by
    ProProfs Editorial Team
  • Feb 06, 2018
    Quiz Created by
    San

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