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ITIL V3 Quizzes & Trivia

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Sample quiz based on experience from exam questions. ITIL is a registered trademark owned by OGC.

Questions: 40  |  Attempts: 1917   |  Last updated: Jan 25, 2013
  • Sample Question
    Which of the following are characteristics of every process? 1. It is measurable 2. It is timely 3. It delivers a specific result 4. It delivers its primary results to a customer or stakeholder 

This ITIL v3 exam prep consists of 40 questions. You must answer 26 questions correctly or achieve a 65% in order to pass the exam. At the end you will receive a pass/ fail result.  You have 1hr 30 minutes to...

Questions: 40  |  Attempts: 2106   |  Last updated: Jan 17, 2019
  • Sample Question
    The ITIL V3 core is best described as?

ITIL FUNDAMENTOS V3 EXAMEN 3 El examen consiste de 100 preguntas de opción múltiple. 1.     Tiene 180 minutos para completarlo, no se apure, utilice todo el tiempo si es...

Questions: 100  |  Attempts: 809   |  Last updated: Feb 18, 2013
  • Sample Question
    Cuáles de los siguientes son beneficios que la fase de Transición del Servicio podría generar al Negocio?1. Habilidad para adaptarse rápidamente a nuevos requerimientos.2. Reducir costos en el Diseño de nuevos Servicios.3. Mejorar el éxito en la implementación de Cambios.

Examen en español ITIL 3.0 Foundations. 40 preguntas.

Questions: 40  |  Attempts: 3097   |  Last updated: Feb 18, 2013
  • Sample Question
    ¿Qué proceso o función ITIL se encarga de errores y preguntas de los usuarios sobre utilizar el servicio?

ITIL V3 EXAMEN   El examen consiste de 40 preguntas de opción múltiple. 1.     Tiene 60 minutos para completarlo, no se apure, utilice todo el tiempo si es...

Questions: 40  |  Attempts: 963   |  Last updated: Jan 17, 2019
  • Sample Question
    1. Cuál de las siguientes afirmaciones definen CORRECTAMENTE las opciones de modelos de Aprovisionamiento de Servicios Interno (Insourcing) y Aprovisionamiento de Servicios Extemo (Outsourcing)?
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ITIL V3 Questions & Answers


What does "Warranty of a service" mean? 
A warranty of a service means that a customer will be assured of certain levels of availability, capacity, continuity, and security. The correct answer is answer D. However, a warranty in general just means that something is protected to a certain po
What is the objective of Service Asset and Configuration Management?
The answer to this is D. There is a need for any system to maintain proper configuration records otherwise, it will not be possible to connect to the system anymore. Even a slight change can cause problems so the goal of the Service Asset and Configu
What are the four stages of the Deming Cycle?
The answer to this is D. It is always essential that you will plan what you have to do first. Can you imagine if you would start doing work without expecting anything? It might cause your whole process to fail. Once you have already planned what you
Which of the following best describes a Workaround? 
A) A technician uses a pre-defined technique to restore service, as this Incident has been seen before
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