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The Do's And Don'ts Of Email Etiquette Quiz

This assessment is designed to test your e-mail etiquette knowledge in order to successfully correspond with the customer services department.

Questions: 11 | Attempts: 3316 | Last updated: Mar 22, 2025

Sample Question 1
Why shouldn't I type my e-mails in all caps?

All caps implies you are adding very strong emphasis or shouting.

It makes you look lazy.

It puts strain on your eyes and makes reading your e-mail more difficult.

All of the above.

Sample Question 2
Why should I use the BCc field?

So I can send copies to my coworkers without my supervisor knowing.

To keep my e-mail looking clean.

To respect my contact's privacy.

So I can send copies to anyone I want.

Sample Question 3
How should I respond to a rude or insulting e-mail?

The next day when I've had time to create a calm and mature response.

Respond immediately and set things straight!

Never! What's the point!

Report the Sender to their Internet Service Provider (ISP).

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The World Of Emails

The World of Emails

Explore the World of Emails through this engaging quiz, designed to enhance your understanding of email etiquette, management, and effective communication. Learn about recipient roles, inbox management, professional tones, and...

Questions: 29 | Attempts: 448 | Last updated: Mar 21, 2025

Sample Question
Recipient is

person who who uses programming skills to gain illegal access to a computer network or file.

A person writing an email.

A person who sends a copy to someone else.

A person who the email is sent to.

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