1.
Which of the following should STUDENTS use to log into their Gmail accounts?
Correct Answer
B. Google.husson.edu
Explanation
Students should use google.husson.edu to log into their Gmail accounts. This is because Google is the provider of Gmail services, and husson.edu is the domain associated with the institution or organization. Therefore, combining the two, students should use google.husson.edu to access their Gmail accounts.
2.
Which of the following should staff/faculty/adjuncts use to log into their Gmail accounts?
Correct Answer
A. Go.husson.edu
Explanation
Staff, faculty, and adjuncts should use "go.husson.edu" to log into their Gmail accounts.
3.
Which passwords change when a user's password is changed in AD?
Correct Answer(s)
A. Their computer logon password.
B. Their gmail password.
C. Their exchange/outlook email password.
Explanation
When a user's password is changed in AD (Active Directory), it affects their computer logon password, their Gmail password, and their exchange/outlook email password. These passwords are linked to the user's AD account and changing the password in AD will synchronize the changes across these platforms. The CAMS password and Canvas password are not mentioned in the question and therefore do not change when the user's password is changed in AD.
4.
Which of the following should users be visiting to log into a canvas?
Correct Answer
C. Husson.instructure.com
Explanation
Users should be visiting husson.instructure.com to log into a canvas. This is because "instructure.com" is the domain for Canvas, a popular learning management system. "husson.instructure.com" specifically refers to the Canvas instance for Husson University, indicating that it is the correct login page for users associated with that institution. The other options, canvas.com and canvas.instructure.com, are not specific to any institution and may not provide access to the desired Canvas instance.
5.
How can users change their own AD passwords?
Correct Answer(s)
A. Pressing ctrl+alt+delete on any Husson machine.
B. Visiting pwchange.husson.edu
Explanation
Users can change their own AD passwords by either pressing ctrl+alt+delete on any Husson machine or visiting pwchange.husson.edu.
6.
What information must you verify before providing a password via phone?
Correct Answer
A. Address and date of birth.
Explanation
Before providing a password via phone, it is important to verify the address and date of birth of the individual. This information serves as a form of identification and ensures that the person requesting the password is indeed the authorized user. Verifying the address and date of birth helps to prevent unauthorized access to sensitive information and protects the individual's account from potential fraud or identity theft.
7.
What information must you verify before providing a password via email?
Correct Answer
D. Passwords cannot be given out via email.
Explanation
Providing passwords via email is not secure because email is not a secure method of communication. Email can be intercepted or hacked, putting the password at risk. Therefore, passwords should not be given out via email to ensure the security of the account or system.
8.
A student is unable to call into the helpdesk but still needs their password. How can you help them? (Note: "default" is the standard structure of 'last four of social and first four of last name, first letter uppercased.'
Correct Answer
C. Send an email stating that their password has been set to "the last four of your social followed by... etc" after you have reset it.
Explanation
The correct answer is to send an email stating that their password has been set to "the last four of your social followed by... etc" after you have reset it. This option ensures that the student receives their new password securely and can access their account. It also follows standard security practices by not directly stating the password in the email.
9.
What username should an adjunct use when logging into gmail.com?
ExplanationThe correct answer is "
[email protected]" because the question asks for the username that an adjunct should use when logging into gmail.com. The other options provided are either different email addresses or not specific to the adjunct's affiliation with Husson University. Therefore, "
[email protected]" is the most appropriate username for the adjunct to use when logging into gmail.com.
10.
What is an adjunct's actual email?
ExplanationThe correct answer is
[email protected]. This is the adjunct's actual email address because it follows the format of using the last name "lastf" followed by the domain "@my.husson.edu", which is likely the email domain used by the institution.
11.
A student cannot log into the canvas and the password reset form is not sending them an email. What could be possible causes?
Correct Answer(s)
A. They are not logging into husson.instructure.com
B. They are not using their Husson email address in the reset form.
C. They are not checking their spam folder for the email.
Explanation
The possible causes for the student's inability to log into Canvas and not receiving the password reset email could be that they are not logging into the correct website (husson.instructure.com), they are not using their Husson email address in the reset form, and they are not checking their spam folder for the email.
12.
How can you find a student's username or reset their password for CAMS?
Correct Answer
D. Log into cams.husson.edu and click admissions-students-student access.
Explanation
To find a student's username or reset their password for CAMS, one needs to log into cams.husson.edu and click on admissions-students-student access. This suggests that the CAMS system has a feature that allows authorized users to access student accounts and perform actions such as finding usernames or resetting passwords.
13.
How can you find a username or password for a user in Canvas?
Correct Answer
C. Their username is their portal username, they can reset their password via the 'forgot my password' form.
Explanation
The correct answer states that the username for a user in Canvas is their portal username, and they can reset their password using the 'forgot my password' form. This suggests that the user should use their existing portal username as their Canvas username, and if they forget their password, they can reset it using the provided form.
14.
A student is unable to log into their gmail account. Which of the following is a possible cause?
Correct Answer
G. All of the above.
Explanation
All of the options listed could be possible causes for the student's inability to log into their gmail account. They could be at the wrong website, using the wrong username, have not reset their password as a new student, have the "user must change password at next login" button checked in AD, or be including or not including @my.husson.edu in the username when logging in. Therefore, all of the options could potentially be the cause of the issue.
15.
Do any other passwords change when you change a CAMS or Canvas password?
Correct Answer
B. No
Explanation
When changing a CAMS or Canvas password, it only affects the password for that specific platform. It does not automatically change any other passwords for different platforms or accounts. Therefore, the answer is "No."