Email Etiquette Quiz

Reviewed by Godwin Iheuwa
Godwin Iheuwa, MS, Computer Science |
Computer Expert
Review Board Member
Godwin is a proficient Database Administrator currently employed at MTN Nigeria. He holds as MS in Computer Science from the University of Bedfordshire, where he specialized in Agile Methodologies and Database Administration. He also earned a Bachelor's degree in Computer Science from the University of Port Harcourt. With expertise in SQL Server Integration Services (SSIS) and SQL Server Management Studio, Godwin's knowledge and experience enhance the authority of our quizzes, ensuring accuracy and relevance in the realm of computer science.
, MS, Computer Science
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Quizzes Created: 2 | Total Attempts: 72,475
Questions: 10 | Attempts: 56,499

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Email Etiquette Quiz - Quiz

How much do you know about basic email etiquette? The below quiz will test your level of understanding regarding the same topic. Email is a method of exchanging digital messages across the internet and is widely used in our daily work and lives. How much do you know about its essential basic rules when it comes to sending an email? Let's test your knowledge with this amazing email etiquette quiz. Share the quiz with your peers to help enhance their knowledge.


Questions and Answers
  • 1. 

    What's the name of the program or service that lets you view e-mail messages?

    • A.

      Web browser

    • B.

      E-mail clients

    • C.

      The Tardis

    • D.

      Outlook Express

    Correct Answer
    B. E-mail clients
    Explanation
    E-mail clients are programs or services that allow users to view and manage their e-mail messages. They provide a user-friendly interface for accessing and organizing e-mails, allowing users to send, receive, and store messages. Examples of popular e-mail clients include Outlook, Thunderbird, and Apple Mail. These clients often offer additional features such as contact management, calendar integration, and spam filtering to enhance the overall e-mail experience.

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  • 2. 

    Which of the following is considered to be poor e-mail etiquette?

    • A.

      Keeping the message personal

    • B.

      Responding to messages as soon as possible

    • C.

      Using lots of capital letters to emphasize certain words

    • D.

      Using a clear subject line.

    Correct Answer
    C. Using lots of capital letters to emphasize certain words
    Explanation
    Using lots of capital letters to emphasize certain words is considered to be poor e-mail etiquette. This is because typing in all capital letters is perceived as shouting or yelling in online communication. It can come across as aggressive or rude and may be seen as disrespectful or unprofessional. It is generally recommended to use proper punctuation and formatting options, such as italics or bold, to emphasize words or phrases more appropriately and politely.

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  • 3. 

    How should the tone of a professional email message be?

    • A.

      Casual – the tone you use with your friends.

    • B.

      "Yo, dude! Whassup?"

    • C.

      Conversational

    • D.

      Formal

    Correct Answer
    D. Formal
    Explanation
    The tone of a professional email message should be conversational. This means that it should be polite and professional, but also friendly and approachable. It should not be too formal or too casual, as it is important to maintain a professional image while still engaging the recipient in a friendly manner. Using a conversational tone helps to create a positive and professional impression while also fostering effective communication.

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  • 4. 

    What is the most important thing I should do with every e-mail?

    • A.

      Spell check, use full sentence structure and use proper grammar

    • B.

      Have a proper sign-off: TIA, Sincerely, etc.

    • C.

      All of the above

    Correct Answer
    C. All of the above
    Explanation
    The most important thing to do with every email is to ensure that it is free of spelling errors, uses full sentence structure, and proper grammar. Additionally, having a proper sign-off, such as TIA or Sincerely, adds a professional touch to the email. Therefore, all of the given options are important and should be done with every email.

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  • 5. 

    When writing an email message, paragraphs should:

    • A.

      Be long

    • B.

      Be short

    • C.

      Be indented

    • D.

      Be invisible – no one can mess it up that way

    Correct Answer
    B. Be short
    Explanation
    Paragraphs in an email message should be short. This is because long paragraphs can make the email appear overwhelming and difficult to read. Short paragraphs, on the other hand, make the content more digestible and easier to comprehend. They allow for better organization and clarity, ensuring that the recipient can quickly grasp the main points being communicated. Additionally, short paragraphs make it easier for the recipient to respond to specific points or questions in the email, promoting effective and efficient communication.

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  • 6. 

    The best way to make several points in an email is:

    • A.

      Include all the points in the first paragraph

    • B.

      Include all the points in the last paragraph

    • C.

      Use lists with bullets or numbers

    • D.

      Put it on a banner and rent an airplane to fly over the office pulling the banner

    Correct Answer
    C. Use lists with bullets or numbers
    Explanation
    Using lists with bullets or numbers is the best way to make several points in an email because it helps in organizing the information and making it easier to read and understand. Lists provide a clear structure and allow the recipient to quickly grasp the main points being communicated. By using bullets or numbers, each point can be clearly identified and emphasized, ensuring that the information is effectively conveyed in a concise and organized manner.

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  • 7. 

    At the end of an email message, you should include:

    • A.

      Only your name

    • B.

      Only your name and company

    • C.

      All your relevant contact information

    • D.

      A picture of your pet python and twin tarantulas

    Correct Answer
    C. All your relevant contact information
    Explanation
    At the end of an email message, it is important to include all your relevant contact information. This allows the recipient to easily get in touch with you if they have any further questions or need to follow up on the email. Including only your name may not provide enough information for the recipient to contact you, and including your name and company may not be sufficient if they need additional details such as your phone number or email address. Therefore, including all your relevant contact information ensures effective communication and accessibility.

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  • 8. 

    Before sending a very large attachment, I should:

    • A.

      Just attach it and send it

    • B.

      Send it first thing in the morning and call to make sure it was received

    • C.

      Send it during week days

    • D.

      Compress the file, then ask first when would be the best time to e-mail it

    Correct Answer
    D. Compress the file, then ask first when would be the best time to e-mail it
    Explanation
    The correct answer is to compress the file and then ask when would be the best time to email it. Compressing the file reduces its size, making it easier and faster to send. Asking when would be the best time to email it ensures that the recipient is available and ready to receive the large attachment, preventing any inconvenience or delays.

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  • 9. 

    When sending a message, you should copy ("cc"):

    • A.

      Everyone in the department – just in case

    • B.

      Your boss and your boss' boss – so they know that you’re working hard

    • C.

      Only those people who absolutely need to know

    • D.

      The whole world. Why not? Everyone else does.

    Correct Answer
    C. Only those people who absolutely need to know
    Explanation
    When sending a message, it is important to copy only those people who absolutely need to know. This ensures that the information is shared with the relevant individuals who are directly involved or affected by the message. Copying everyone in the department "just in case" may lead to unnecessary clutter and confusion. Similarly, copying your boss and your boss's boss may not be necessary unless they specifically need to be informed. Copying only the essential recipients helps maintain clear communication and prevents information overload.

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  • 10. 

     I should only forward e-mail when:

    • A.

      I feel it's important.

    • B.

      I know the other person should have the information.

    • C.

      The topic is commendable and important to all onliners.

    • D.

      I type a personal comment about why I am forwarding that specific e-mail to that specific person.

    Correct Answer
    D. I type a personal comment about why I am forwarding that specific e-mail to that specific person.
    Explanation
    The correct answer is to type a personal comment about why I am forwarding that specific email to that specific person. This is because providing a personal comment helps to provide context and explain the reason for forwarding the email. It adds value to the recipient and helps them understand the importance or relevance of the email. It also shows thoughtfulness and consideration towards the recipient's time and attention.

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Godwin Iheuwa |MS, Computer Science |
Computer Expert
Godwin is a proficient Database Administrator currently employed at MTN Nigeria. He holds as MS in Computer Science from the University of Bedfordshire, where he specialized in Agile Methodologies and Database Administration. He also earned a Bachelor's degree in Computer Science from the University of Port Harcourt. With expertise in SQL Server Integration Services (SSIS) and SQL Server Management Studio, Godwin's knowledge and experience enhance the authority of our quizzes, ensuring accuracy and relevance in the realm of computer science.

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  • Current Version
  • Nov 22, 2023
    Quiz Edited by
    ProProfs Editorial Team

    Expert Reviewed by
    Godwin Iheuwa
  • Oct 25, 2010
    Quiz Created by
    Anderson008

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