Use Email The Right Way: What Would You Do
- 1.What do you do when you receive an email that contains a link?
- A.
Always click on it to see where it goes
- B.
Always delete it
- C.
Click on it only if you know the sender and if it’s not suspicious-looking content
- 2.If you receive an email from an Associate with inappropriate language or content, what are you required to do?
- A.
Delete it
- B.
Contact my supervisor or a Human Resources representative
- C.
Reply to the sender and/or forward it to other people
- D.
None of the above
- 3.You need to obtain or relay information which includes account numbers and/or social security numbers. How do you do it?
- A.
Send it through email, including the full account number/social security number
- B.
Send it through email with all, but only with the last 4 digits of the number showing
- C.
Don’t use email. Instead, call the person that has or needs the information
- D.
Either B or C
- 4.When should confidential or proprietary information be sent via email?
- A.
Never
- B.
Only with your supervisor’s approval and with support from IT if it’s personal information that needs to be encrypted
- C.
Anytime
- 5.Which of the following is Personal Information?
- A.
Social Security Number (appearing alone or in combination with name)
- B.
Driver’s License Number or ID Card Number
- C.
Financial Account number or credit or debit card number
- D.
Medical/Health information, date of birth, or mother’s maiden name
- E.
All of the Above
- 6.Which of the following is Confidential Business Information?
- A.
Trade Secrets
- B.
Financial Assessments
- C.
Strategic Plans
- D.
Store Opening/Closure Plans
- E.
All of the Above
- 7.Email received from unknown senders or email domains should be:
- A.
Opened immediately
- B.
Deleted without opening
- C.
Forwarded to everyone that seems appropriate
- 8.When should you use the “reply to all” function?
- A.
Always
- B.
Only on jokes or chain mail
- C.
Only when all recipients need to receive the reply
- 9.SenderWhat type of information is appropriate to send through email?
- A.
Jokes and funny stories
- B.
Rants about other associates
- C.
Business oriented notes that are worded professionally, as you would if you were talking to the person
Questions: 15 | Attempts: 7621 | Last updated: Mar 9, 2016
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