Use Email The Right Way: What Would You Do

9 Questions | By Communications | Updated: Mar 19, 2022 | Attempts: 1703

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Use Email The Right Way: What Would You Do - Quiz

Questions and Answers

1.

What do you do when you receive an email that contains a link?
- A.
  
  Always click on it to see where it goes
- B.
  
  Always delete it
- C.
  
  Click on it only if you know the sender and if it’s not suspicious-looking content
2.

If you receive an email from an Associate with inappropriate language or content, what are you required to do?
- A.
  
  Delete it
- B.
  
  Contact my supervisor or a Human Resources representative
- C.
  
  Reply to the sender and/or forward it to other people
- D.
  
  None of the above
3.

You need to obtain or relay information which includes account numbers and/or social security numbers. How do you do it?
- A.
  
  Send it through email, including the full account number/social security number
- B.
  
  Send it through email with all, but only with the last 4 digits of the number showing
- C.
  
  Don’t use email. Instead, call the person that has or needs the information
- D.
  
  Either B or C
4.

_{^{When should confidential or proprietary information be sent via email?}}
- A.
  
  Never
- B.
  
  Only with your supervisor’s approval and with support from IT if it’s personal information that needs to be encrypted
- C.
  
  Anytime
5.

Which of the following is Personal Information?
- A.
  
  Social Security Number (appearing alone or in combination with name)
- B.
  
  Driver’s License Number or ID Card Number
- C.
  
  Financial Account number or credit or debit card number
- D.
  
  Medical/Health information, date of birth, or mother’s maiden name
- E.
  
  All of the Above
6.

Which of the following is Confidential Business Information?
- A.
  
  Trade Secrets
- B.
  
  Financial Assessments
- C.
  
  Strategic Plans
- D.
  
  Store Opening/Closure Plans
- E.
  
  All of the Above
7.

Email received from unknown senders or email domains should be:
- A.
  
  Opened immediately
- B.
  
  Deleted without opening
- C.
  
  Forwarded to everyone that seems appropriate
8.

When should you use the “reply to all” function?
- A.
  
  Always
- B.
  
  Only on jokes or chain mail
- C.
  
  Only when all recipients need to receive the reply
9.

SenderWhat type of information is appropriate to send through email?
- A.
  
  Jokes and funny stories
- B.
  
  Rants about other associates
- C.
  
  Business oriented notes that are worded professionally, as you would if you were talking to the person