Use Email The Right Way: What Would You Do

9 Questions | Total Attempts: 1454

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Use Email The Right Way: What Would You Do


Questions and Answers
  • 1. 
    What do you do when you receive an email that contains a link?
    • A. 

      Always click on it to see where it goes

    • B. 

      Always delete it

    • C. 

      Click on it only if you know the sender and if it’s not suspicious-looking content

  • 2. 
    If you receive an email from an Associate with inappropriate language or content, what are you required to do?
    • A. 

      Delete it

    • B. 

      Contact my supervisor or a Human Resources representative

    • C. 

      Reply to the sender and/or forward it to other people

    • D. 

      None of the above

  • 3. 
    You need to obtain or relay information which includes account numbers and/or social security numbers.  How do you do it?
    • A. 

      Send it through email, including the full account number/social security number

    • B. 

      Send it through email with all, but only with the last 4 digits of the number showing

    • C. 

      Don’t use email. Instead, call the person that has or needs the information

    • D. 

      Either B or C

  • 4. 
    When should confidential or proprietary information be sent via email?
    • A. 

      Never

    • B. 

      Only with your supervisor’s approval and with support from IT if it’s personal information that needs to be encrypted

    • C. 

      Anytime

  • 5. 
    Which of the following is Personal Information?
    • A. 

      Social Security Number (appearing alone or in combination with name)

    • B. 

      Driver’s License Number or ID Card Number

    • C. 

      Financial Account number or credit or debit card number

    • D. 

      Medical/Health information, date of birth, or mother’s maiden name

    • E. 

      All of the Above

  • 6. 
    Which of the following is Confidential Business Information?
    • A. 

      Trade Secrets

    • B. 

      Financial Assessments

    • C. 

      Strategic Plans

    • D. 

      Store Opening/Closure Plans

    • E. 

      All of the Above

  • 7. 
    Email received from unknown senders or email domains should be:
    • A. 

      Opened immediately

    • B. 

      Deleted without opening

    • C. 

      Forwarded to everyone that seems appropriate

  • 8. 
    When should you use the “reply to all” function?
    • A. 

      Always

    • B. 

      Only on jokes or chain mail

    • C. 

      Only when all recipients need to receive the reply

  • 9. 
    SenderWhat type of information is appropriate to send through email?
    • A. 

      Jokes and funny stories

    • B. 

      Rants about other associates

    • C. 

      Business oriented notes that are worded professionally, as you would if you were talking to the person

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