What's Your Email EtIQuette IQ?
The "What's Your Email Etiquette IQ?" quiz is a dynamic assessment designed to evaluate your proficiency in the nuanced and often crucial realm of email communication. This quiz encompasses a diverse set of questions that explore your understanding of proper email etiquette, covering topics such as composing professional messages, managing email tone, effective subject lines, and attachment protocols. Whether you're a professional looking to refine your communication skills or an individual eager to enhance your email etiquette awareness, this quiz serves as an interactive and informative tool to gauge your aptitude in the art of email correspondence.
Expect questions that Read morechallenge your knowledge of courteous email practices, avoidance of common pitfalls, and adherence to professional standards in a digital communication context. By participating in this quiz, you'll not only discover your Email Etiquette IQ but also gain insights into areas where you can improve your communication effectiveness in the digital workspace. This quiz is suitable for professionals, students, and anyone seeking to navigate the intricacies of email communication with finesse and professionalism.
- 1.
The most important part of an email is
- A.
Sender
- B.
Recipient
- C.
Body
- D.
Signature
- E.
Subject Line
Correct Answer
E. Subject LineExplanation
A clear and concise subject line tells the recipient exactly what your message is about and whether they need to take action (or not).Rate this question:
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- 2.
Carbon copy others who are
- A.
Directly involved with the content
- B.
Aware of the content partially
- C.
Are not aware of the content
- D.
Have little involvement with the content
Correct Answer
A. Directly involved with the contentExplanation
Include others and risk unnecessary explanation, delays, additional decision-makers, and (potentially mass) confusion.Rate this question:
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- 3.
I should proofread my email before I hit 'send.'
- A.
True
- B.
False
- C.
Why would I do that?
Correct Answer
A. TrueExplanation
One, because doing so will stop you from sending an anger- or sarcastic-ridden note. Two, because you're not as a good a typist as you think you are, and in your physical absence, your writing represents you.Rate this question:
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- 4.
The most important information in an email should be
- A.
At the end
- B.
In the beginning
- C.
Dispersed throughout
Correct Answer
B. In the beginningExplanation
This isn't an Easter egg hunt. Be nice to the recipient, don't make them look for the important stuff.Rate this question:
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- 5.
Writing in all capital letters implies
- A.
Sorrow
- B.
Listening
- C.
Yelling
- D.
Impatience
Correct Answer
C. YellingExplanation
Writing in all capital letters is often interpreted as shouting or yelling in the context of online communication. It can convey a sense of intensity or emphasis and may be perceived as impolite in many situations. Therefore, it's generally advisable to use uppercase letters sparingly and thoughtfully in written communication to avoid misunderstandings.Rate this question:
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- 6.
An appropriate amount of time to wait for a reply is
- A.
30 seconds–5 minutes
- B.
7 days
- C.
24–48 hours
- D.
Within 24 hours
- E.
2-–3 hours
Correct Answer
C. 24–48 hoursExplanation
Many people travel and have their own to-do lists; it's unrealistic to expect someone to drop what they're doing to respond your message. If a more timely response is needed, it's best to contact the person by phone.Rate this question:
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- 7.
Very important emails should be marked as high priority when
- A.
You feel it is a high priority.
- B.
It seems like it could be a high priority.
- C.
It is moderately urgent.
- D.
The information is a high priority for the recipient.
Correct Answer
D. The information is a high priority for the recipient.Explanation
Urgent messages should be delivered by phone to ensure the message is both received and understood.Rate this question:
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- 8.
Complicated or detailed email messages should be followed up with
- A.
Email
- B.
High five
- C.
Instant Message
- D.
Pizza
- E.
Phone Call
Correct Answer
E. Phone CallExplanation
If it's complicated, you risk 'no action' or deletion. Follow up with a phone call to answer any questions he/she may have and to avoid a series of additional Q&A emails.Rate this question:
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- 9.
Emails are
- A.
Secret
- B.
Between me and the recipient(s)
- C.
Public
- D.
Top Secret
Correct Answer
C. PublicExplanation
You may mean for it to be top secret or secret and only between you and the recipient, but don't ever count on it. It's best to not writing anything you wouldn't want the boss or your colleagues to read.Rate this question:
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- 10.
Capitalization is not at all necessary when writing email.
- A.
True
- B.
False
- C.
I don't know what capitalization is
Correct Answer
B. FalseExplanation
False. While capitalization in emails is not strictly governed by formal rules like in some other forms of writing, it is generally considered good practice to use appropriate capitalization in emails. Proper capitalization contributes to readability and professionalism, helping convey your message more effectively.Rate this question:
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- 11.
When writing a complicated or detailed email, information should be
- A.
In one long paragraph
- B.
Short paragraphs
- C.
Separated into multiple emails
Correct Answer
B. Short paragraphsExplanation
Important information is easier to find and comprehend when placed in short paragraphs.Rate this question:
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- 12.
In general, when replying to an email it is best to
- A.
Reply to all
- B.
Reply to one
- C.
Reply to some
- D.
Reply to sender
Correct Answer
D. Reply to senderExplanation
Do your best to minimize email for yourself and others.Rate this question:
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Quiz Review Timeline +
Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.
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Current Version
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Feb 13, 2024Quiz Edited by
ProProfs Editorial Team
Expert Reviewed by
Godwin Iheuwa -
Oct 20, 2008Quiz Created by
Ivy3303
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