What's Your Email EtIQuette IQ?

Reviewed by Godwin Iheuwa
Godwin Iheuwa, MS, Computer Science |
Computer Expert
Review Board Member
Godwin is a proficient Database Administrator currently employed at MTN Nigeria. He holds as MS in Computer Science from the University of Bedfordshire, where he specialized in Agile Methodologies and Database Administration. He also earned a Bachelor's degree in Computer Science from the University of Port Harcourt. With expertise in SQL Server Integration Services (SSIS) and SQL Server Management Studio, Godwin's knowledge and experience enhance the authority of our quizzes, ensuring accuracy and relevance in the realm of computer science.
, MS, Computer Science
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| By Ivy3303
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Ivy3303
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Quizzes Created: 1 | Total Attempts: 9,954
Questions: 12 | Attempts: 9,954

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Whats Your Email EtIQuette IQ? - Quiz

The "What's Your Email Etiquette IQ?" quiz is a dynamic assessment designed to evaluate your proficiency in the nuanced and often crucial realm of email communication. This quiz encompasses a diverse set of questions that explore your understanding of proper email etiquette, covering topics such as composing professional messages, managing email tone, effective subject lines, and attachment protocols. Whether you're a professional looking to refine your communication skills or an individual eager to enhance your email etiquette awareness, this quiz serves as an interactive and informative tool to gauge your aptitude in the art of email correspondence.

Expect questions that Read morechallenge your knowledge of courteous email practices, avoidance of common pitfalls, and adherence to professional standards in a digital communication context. By participating in this quiz, you'll not only discover your Email Etiquette IQ but also gain insights into areas where you can improve your communication effectiveness in the digital workspace. This quiz is suitable for professionals, students, and anyone seeking to navigate the intricacies of email communication with finesse and professionalism.


Questions and Answers
  • 1. 

    The most important part of an email is

    • A.

      Sender

    • B.

      Recipient

    • C.

      Body

    • D.

      Signature

    • E.

      Subject Line

    Correct Answer
    E. Subject Line
    Explanation
    A clear and concise subject line tells the recipient exactly what your message is about and whether they need to take action (or not).

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  • 2. 

    Carbon copy others who are

    • A.

      Directly involved with the content

    • B.

      Aware of the content partially

    • C.

      Are not aware of the content

    • D.

      Have little involvement with the content

    Correct Answer
    A. Directly involved with the content
    Explanation
    Include others and risk unnecessary explanation, delays, additional decision-makers, and (potentially mass) confusion.

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  • 3. 

    I should proofread my email before I hit 'send.'

    • A.

      True

    • B.

      False

    • C.

      Why would I do that?

    Correct Answer
    A. True
    Explanation
    One, because doing so will stop you from sending an anger- or sarcastic-ridden note. Two, because you're not as a good a typist as you think you are, and in your physical absence, your writing represents you.

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  • 4. 

    The most important information in an email should be

    • A.

      At the end

    • B.

      In the beginning

    • C.

      Dispersed throughout

    Correct Answer
    B. In the beginning
    Explanation
    This isn't an Easter egg hunt. Be nice to the recipient, don't make them look for the important stuff.

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  • 5. 

    Writing in all capital letters implies

    • A.

      Sorrow

    • B.

      Listening

    • C.

      Yelling

    • D.

      Impatience

    Correct Answer
    C. Yelling
    Explanation
    Writing in all capital letters is often interpreted as shouting or yelling in the context of online communication. It can convey a sense of intensity or emphasis and may be perceived as impolite in many situations. Therefore, it's generally advisable to use uppercase letters sparingly and thoughtfully in written communication to avoid misunderstandings.

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  • 6. 

    An appropriate amount of time to wait for a reply is

    • A.

      30 seconds–5 minutes

    • B.

      7 days

    • C.

      24–48 hours

    • D.

      Within 24 hours

    • E.

      2-–3 hours

    Correct Answer
    C. 24–48 hours
    Explanation
    Many people travel and have their own to-do lists; it's unrealistic to expect someone to drop what they're doing to respond your message. If a more timely response is needed, it's best to contact the person by phone.

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  • 7. 

    Very important emails should be marked as high priority when

    • A.

      You feel it is a high priority.

    • B.

      It seems like it could be a high priority.

    • C.

      It is moderately urgent.

    • D.

      The information is a high priority for the recipient.

    Correct Answer
    D. The information is a high priority for the recipient.
    Explanation
    Urgent messages should be delivered by phone to ensure the message is both received and understood.

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  • 8. 

    Complicated or detailed email messages should be followed up with

    • A.

      Email

    • B.

      High five

    • C.

      Instant Message

    • D.

      Pizza

    • E.

      Phone Call

    Correct Answer
    E. Phone Call
    Explanation
    If it's complicated, you risk 'no action' or deletion. Follow up with a phone call to answer any questions he/she may have and to avoid a series of additional Q&A emails.

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  • 9. 

    Emails are

    • A.

      Secret

    • B.

      Between me and the recipient(s)

    • C.

      Public

    • D.

      Top Secret

    Correct Answer
    C. Public
    Explanation
    You may mean for it to be top secret or secret and only between you and the recipient, but don't ever count on it. It's best to not writing anything you wouldn't want the boss or your colleagues to read.

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  • 10. 

    Capitalization is not at all necessary when writing email.

    • A.

      True

    • B.

      False

    • C.

      I don't know what capitalization is

    Correct Answer
    B. False
    Explanation
    False. While capitalization in emails is not strictly governed by formal rules like in some other forms of writing, it is generally considered good practice to use appropriate capitalization in emails. Proper capitalization contributes to readability and professionalism, helping convey your message more effectively.

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  • 11. 

    When writing a complicated or detailed email, information should be

    • A.

      In one long paragraph

    • B.

      Short paragraphs

    • C.

      Separated into multiple emails

    Correct Answer
    B. Short paragraphs
    Explanation
    Important information is easier to find and comprehend when placed in short paragraphs.

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  • 12. 

    In general, when replying to an email it is best to

    • A.

      Reply to all

    • B.

      Reply to one

    • C.

      Reply to some

    • D.

      Reply to sender

    Correct Answer
    D. Reply to sender
    Explanation
    Do your best to minimize email for yourself and others.

    Rate this question:

Godwin Iheuwa |MS, Computer Science |
Computer Expert
Godwin is a proficient Database Administrator currently employed at MTN Nigeria. He holds as MS in Computer Science from the University of Bedfordshire, where he specialized in Agile Methodologies and Database Administration. He also earned a Bachelor's degree in Computer Science from the University of Port Harcourt. With expertise in SQL Server Integration Services (SSIS) and SQL Server Management Studio, Godwin's knowledge and experience enhance the authority of our quizzes, ensuring accuracy and relevance in the realm of computer science.

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  • Current Version
  • Jun 05, 2024
    Quiz Edited by
    ProProfs Editorial Team

    Expert Reviewed by
    Godwin Iheuwa
  • Oct 20, 2008
    Quiz Created by
    Ivy3303

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