Trivia Quiz: Test Your Email Etiquette Knowledge!

10 Questions | By Mznelson | Updated: Mar 22, 2022 | Attempts: 359

Questions

Settings

Create your own Quiz

Trivia Quiz: Test Your Email Etiquette Knowledge! - Quiz

Questions and Answers

1.

Why shouldn't I type my e-mails in all caps?
- A.
  
  All caps insinuates you are adding very strong emphasis or yelling.
- B.
  
  It makes you look lazy and/or uneducated.
- C.
  
  It is a strain on your eyes and makes reading your e-mail more difficult.
- D.
  
  All of the above.
2.

Why should I use the BCC field?
- A.
  
  So I can send copies of business e-mail to my coworkers without my boss knowing.
- B.
  
  To keep my e-mail looking clean.
- C.
  
  To respect my contact's privacy.
- D.
  
  So I can send copies to anyone I want.
3.

When should I update my virus software?
- A.
  
  Once each day.
- B.
  
  Once a week.
- C.
  
  Every time I log on.
- D.
  
  Only when my ISP tells me to.
4.

Before sending a very large attachment, I should:
- A.
  
  Compress the file (zip it up).
- B.
  
  Send it first thing in the morning and call to make sure it was received.
- C.
  
  Send it only during week days.
- D.
  
  Compress the file, then ask first when would be the best time to e-mail it.
5.

I should only forward e-mail when:
- A.
  
  I feel it's important.
- B.
  
  I know the other person should have the information.
- C.
  
  The topic is commendable and important to all onliners.
- D.
  
  I type a personal comment about why I am forwarding that specific e-mail to that specific person.
6.

When is it O.K. to contact folks about my business?
- A.
  
  Only when they e-mail me and ask me for information.
- B.
  
  When I know they can use my service.
- C.
  
  When I know I can save them big bucks!
- D.
  
  Anytime - that's called cold calling
7.

I should down edit my e-mail replies by
- A.
  
  Removing previous signature files.
- B.
  
  Removing the previous 2 e-mails noted in my reply.
- C.
  
  Removing everything not necessary to the ongoing conversation.
- D.
  
  Spell checking the sender's previous e-mail.
8.

What is the most important thing I should do with every e-mail?
- A.
  
  Make sure the Subject: field is short, concise and accurate.
- B.
  
  Have a nice greeting: Hi, Hello, etc.
- C.
  
  Have a proper sign off: TIA, Sincerely, etc.
- D.
  
  Spell check, use full sentence structure and use proper grammar..
- E.
  
  All of the above.
9.

How quickly should I reply to e-mail?
- A.
  
  As soon as I can; no longer than 24-48 hours.
- B.
  
  When I get around to it.
- C.
  
  I don't have to reply.
- D.
  
  Doesn't matter.
10.

Before e-mailing a Web site for assistance, I should:
- A.
  
  Double check my e-mail address is correct.
- B.
  
  Get all my questions together and only send one e-mail.
- C.
  
  Make a reasonable effort to ensure the info I seek is not already covered on the site.
- D.
  
  All of the above.