Trivia Quiz: Test Your Email Etiquette Knowledge!

10 Questions | Total Attempts: 158

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Trivia Quiz: Test Your Email Etiquette Knowledge!

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Questions and Answers
  • 1. 
     Why shouldn't I type my e-mails in all caps?
    • A. 

      All caps insinuates you are adding very strong emphasis or yelling.

    • B. 

      It makes you look lazy and/or uneducated.

    • C. 

      It is a strain on your eyes and makes reading your e-mail more difficult.

    • D. 

      All of the above.

  • 2. 
    Why should I use the BCC field?
    • A. 

      So I can send copies of business e-mail to my coworkers without my boss knowing.

    • B. 

      To keep my e-mail looking clean.

    • C. 

      To respect my contact's privacy.

    • D. 

      So I can send copies to anyone I want.

  • 3. 
    When should I update my virus software?
    • A. 

      Once each day.

    • B. 

      Once a week.

    • C. 

      Every time I log on.

    • D. 

      Only when my ISP tells me to.

  • 4. 
    Before sending a very large attachment, I should:
    • A. 

      Compress the file (zip it up).

    • B. 

      Send it first thing in the morning and call to make sure it was received.

    • C. 

      Send it only during week days.

    • D. 

      Compress the file, then ask first when would be the best time to e-mail it.

  • 5. 
    I should only forward e-mail when:
    • A. 

      I feel it's important.

    • B. 

      I know the other person should have the information.

    • C. 

      The topic is commendable and important to all onliners.

    • D. 

      I type a personal comment about why I am forwarding that specific e-mail to that specific person.

  • 6. 
    When is it O.K. to contact folks about my business?
    • A. 

      Only when they e-mail me and ask me for information.

    • B. 

      When I know they can use my service.

    • C. 

      When I know I can save them big bucks!

    • D. 

      Anytime - that's called cold calling

  • 7. 
    I should down edit my e-mail replies by
    • A. 

      Removing previous signature files.

    • B. 

      Removing the previous 2 e-mails noted in my reply.

    • C. 

      Removing everything not necessary to the ongoing conversation.

    • D. 

      Spell checking the sender's previous e-mail.

  • 8. 
    What is the most important thing I should do with every e-mail?
    • A. 

      Make sure the Subject: field is short, concise and accurate.

    • B. 

      Have a nice greeting: Hi, Hello, etc.

    • C. 

      Have a proper sign off: TIA, Sincerely, etc.

    • D. 

      Spell check, use full sentence structure and use proper grammar..

    • E. 

      All of the above.

  • 9. 
    How quickly should I reply to e-mail?
    • A. 

      As soon as I can; no longer than 24-48 hours.

    • B. 

      When I get around to it.

    • C. 

      I don't have to reply.

    • D. 

      Doesn't matter.

  • 10. 
    Before e-mailing a Web site for assistance, I should:
    • A. 

      Double check my e-mail address is correct.

    • B. 

      Get all my questions together and only send one e-mail.

    • C. 

      Make a reasonable effort to ensure the info I seek is not already covered on the site.

    • D. 

      All of the above.

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