The Do's And Don'ts Of Email Etiquette Quiz

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NicoleZA
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Quizzes Created: 2 | Total Attempts: 3,418
Questions: 11 | Attempts: 3,182

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The Dos And Donts Of Email Etiquette Quiz - Quiz

This assessment is designed to test your e-mail etiquette knowledge in order to successfully correspond with the customer services department.


Questions and Answers
  • 1. 

    Why shouldn't I type my e-mails in all caps?

    • A.

      All caps implies you are adding very strong emphasis or shouting.

    • B.

      It makes you look lazy.

    • C.

      It puts strain on your eyes and makes reading your e-mail more difficult.

    • D.

      All of the above.

    Correct Answer
    D. All of the above.
    Explanation
    Typing emails in all caps implies strong emphasis or shouting, which can be seen as aggressive or rude in written communication. Additionally, it can make the writer appear lazy, as using proper capitalization shows attention to detail and professionalism. Furthermore, reading text in all caps can be more difficult and straining on the eyes, making it less pleasant for the recipient. Therefore, all of the given reasons are valid explanations for why one should not type emails in all caps.

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  • 2. 

    Why should I use the BCc field?

    • A.

      So I can send copies to my coworkers without my supervisor knowing.

    • B.

      To keep my e-mail looking clean.

    • C.

      To respect my contact's privacy.

    • D.

      So I can send copies to anyone I want.

    Correct Answer
    C. To respect my contact's privacy.
    Explanation
    The correct answer is to respect my contact's privacy. Using the Bcc field allows you to send copies of an email to others without revealing their email addresses to the other recipients. This helps maintain the privacy of your contacts and ensures that their personal information is not shared with everyone in the email thread.

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  • 3. 

    How should I respond to a rude or insulting e-mail?

    • A.

      The next day when I've had time to create a calm and mature response.

    • B.

      Respond immediately and set things straight!

    • C.

      Never! What's the point!

    • D.

      Report the Sender to their Internet Service Provider (ISP).

    Correct Answer
    A. The next day when I've had time to create a calm and mature response.
    Explanation
    It is important to respond to a rude or insulting email after taking the time to calm down and think about the best way to address the situation. Responding immediately and setting things straight may escalate the conflict further. Ignoring the email altogether does not address the issue and may allow the sender to continue their rude behavior. Reporting the sender to their ISP should be a last resort if the situation becomes abusive or threatening. Taking the time to craft a calm and mature response allows for a more constructive and effective communication.

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  • 4. 

    Before sending very large attachments, I should:

    • A.

      Compress the files (zip them).

    • B.

      Send them first thing in the morning and call to make sure they were received.

    • C.

      Send large files only during week days.

    • D.

      Compress the files then ask first when would be the best time to e-mail them.

    Correct Answer
    D. Compress the files then ask first when would be the best time to e-mail them.
    Explanation
    The correct answer suggests that before sending very large attachments, the files should be compressed to reduce their size. Additionally, it is recommended to ask the recipient when would be the best time to email them, indicating a consideration for their convenience and ensuring that the files are received and opened promptly.

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  • 5. 

    I should only forward e-mail when:

    • A.

      I feel it's important.

    • B.

      I know the other person should have the information.

    • C.

      The topic is commendable and important to all on liners.

    • D.

      I type a personal comment about why I am forwarding that specific e-mail to that specific person.

    Correct Answer
    D. I type a personal comment about why I am forwarding that specific e-mail to that specific person.
    Explanation
    The correct answer is "I type a personal comment about why I am forwarding that specific e-mail to that specific person." This answer suggests that when forwarding an email, it is important to include a personal comment explaining why the email is being forwarded to that particular person. This helps to provide context and ensure that the recipient understands the relevance of the email to them.

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  • 6. 

    What is the most important thing I should do with every e-mail?

    • A.

      Make sure the Subject: field is short, concise and accurate.

    • B.

      Have a professional greeting: Good day, Dear, etc.

    • C.

      Have a proper sign off: Thanks in advance, Kind regards, etc.

    • D.

      Spell check, use full sentence structure and use proper grammar.

    • E.

      All of the above.

    Correct Answer
    E. All of the above.
    Explanation
    The most important thing to do with every email is to ensure that all the mentioned aspects are taken care of. Having a short, concise, and accurate subject line helps the recipient understand the purpose of the email quickly. A professional greeting sets the tone and shows respect. A proper sign off adds a courteous touch to the email. Spell checking, using full sentence structure, and proper grammar enhance the professionalism and readability of the email. Therefore, all of the above options are important for effective email communication.

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  • 7. 

    How quickly should I reply to an e-mail?

    • A.

      As soon as I can; no longer than 24-48 hours.

    • B.

      When I get around to it.

    • C.

      I don't have to reply.

    • D.

      Doesn't matter.

    Correct Answer
    A. As soon as I can; no longer than 24-48 hours.
    Explanation
    It is important to reply to an email as soon as possible to demonstrate professionalism and good communication skills. Waiting longer than 24-48 hours may give the impression of being unresponsive or disinterested. Promptly responding to emails shows respect for the sender's time and helps maintain effective communication.

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  • 8. 

    Try to use the active voice of a verb wherever possible. 

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    The answer is true because it is the correct statement or option that aligns with the given question or statement.

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  • 9. 

    I must remember to keep my language gender neutral.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    The statement "I must remember to keep my language gender neutral" implies that the person recognizes the importance of using inclusive language that does not favor one gender over another. By acknowledging the need to be mindful of gender neutrality, the person shows an understanding of the impact that language can have on promoting equality and inclusivity. Therefore, the correct answer is true.

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  • 10. 

    A Rep/Customer has sent an e-mail to inform you that they are not satisfied with the cream they recently bought in the Campaign 1 brochure. Type a response in e-mail format.

  • 11. 

    When I reply to an e-mail, I must include the original mail in my reply.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    When replying to an email, it is generally considered good email etiquette to include the original email in the reply. This helps provide context for the recipient and allows them to easily refer back to the original message if needed. Including the original mail also ensures that the recipient knows which email the reply is in reference to, preventing any confusion or miscommunication. Therefore, the statement is true.

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Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Mar 22, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Jan 16, 2013
    Quiz Created by
    NicoleZA

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