The Do's And Don'ts Of Email Etiquette Quiz
This assessment is designed to test your e-mail etiquette knowledge in order to successfully correspond with the customer services department.
- 1.Why shouldn't I type my e-mails in all caps?
- A.
All caps implies you are adding very strong emphasis or shouting.
- B.
It makes you look lazy.
- C.
It puts strain on your eyes and makes reading your e-mail more difficult.
- D.
All of the above.
- 2.Why should I use the BCc field?
- A.
So I can send copies to my coworkers without my supervisor knowing.
- B.
To keep my e-mail looking clean.
- C.
To respect my contact's privacy.
- D.
So I can send copies to anyone I want.
- 3.How should I respond to a rude or insulting e-mail?
- A.
The next day when I've had time to create a calm and mature response.
- B.
Respond immediately and set things straight!
- C.
Never! What's the point!
- D.
Report the Sender to their Internet Service Provider (ISP).
- 4.
- A.
Compress the files (zip them).
- B.
Send them first thing in the morning and call to make sure they were received.
- C.
Send large files only during week days.
- D.
Compress the files then ask first when would be the best time to e-mail them.
- 5.
- A.
I feel it's important.
- B.
I know the other person should have the information.
- C.
The topic is commendable and important to all on liners.
- D.
I type a personal comment about why I am forwarding that specific e-mail to that specific person.
- 6.What is the most important thing I should do with every e-mail?
- A.
Make sure the Subject: field is short, concise and accurate.
- B.
Have a professional greeting: Good day, Dear, etc.
- C.
Have a proper sign off: Thanks in advance, Kind regards, etc.
- D.
Spell check, use full sentence structure and use proper grammar.
- E.
All of the above.
- 7.How quickly should I reply to an e-mail?
- A.
As soon as I can; no longer than 24-48 hours.
- B.
When I get around to it.
- C.
I don't have to reply.
- D.
Doesn't matter.
- 8.Try to use the active voice of a verb wherever possible.
- A.
True
- B.
False
- 9.I must remember to keep my language gender neutral.
- A.
True
- B.
False
- 10.A Rep/Customer has sent an e-mail to inform you that they are not satisfied with the cream they recently bought in the Campaign 1 brochure. Type a response in e-mail format.
- 11.When I reply to an e-mail, I must include the original mail in my reply.
- A.
True
- B.
False
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