This assessment is designed to test your e-mail etiquette knowledge in order to successfully correspond with the customer services department.
All caps implies you are adding very strong emphasis or shouting.
It makes you look lazy.
It puts strain on your eyes and makes reading your e-mail more difficult.
All of the above.
So I can send copies to my coworkers without my supervisor knowing.
To keep my e-mail looking clean.
To respect my contact's privacy.
So I can send copies to anyone I want.
The next day when I've had time to create a calm and mature response.
Respond immediately and set things straight!
Never! What's the point!
Report the Sender to their Internet Service Provider (ISP).
Compress the files (zip them).
Send them first thing in the morning and call to make sure they were received.
Send large files only during week days.
Compress the files then ask first when would be the best time to e-mail them.
I feel it's important.
I know the other person should have the information.
The topic is commendable and important to all on liners.
I type a personal comment about why I am forwarding that specific e-mail to that specific person.
Make sure the Subject: field is short, concise and accurate.
Have a professional greeting: Good day, Dear, etc.
Have a proper sign off: Thanks in advance, Kind regards, etc.
Spell check, use full sentence structure and use proper grammar.
All of the above.
As soon as I can; no longer than 24-48 hours.
When I get around to it.
I don't have to reply.
Doesn't matter.
True
False
True
False
True
False