The Do's And Don'ts Of Email Etiquette Quiz

11 Questions | Total Attempts: 1115

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Email Etiquette Quizzes & Trivia

This assessment is designed to test your e-mail etiquette knowledge in order to successfully correspond with the customer services department.


Questions and Answers
  • 1. 
    Why shouldn't I type my e-mails in all caps?
    • A. 

      All caps implies you are adding very strong emphasis or shouting.

    • B. 

      It makes you look lazy.

    • C. 

      It puts strain on your eyes and makes reading your e-mail more difficult.

    • D. 

      All of the above.

  • 2. 
    Why should I use the BCc field?
    • A. 

      So I can send copies to my coworkers without my supervisor knowing.

    • B. 

      To keep my e-mail looking clean.

    • C. 

      To respect my contact's privacy.

    • D. 

      So I can send copies to anyone I want.

  • 3. 
    How should I respond to a rude or insulting e-mail?
    • A. 

      The next day when I've had time to create a calm and mature response.

    • B. 

      Respond immediately and set things straight!

    • C. 

      Never! What's the point!

    • D. 

      Report the Sender to their Internet Service Provider (ISP).

  • 4. 
    • A. 

      Compress the files (zip them).

    • B. 

      Send them first thing in the morning and call to make sure they were received.

    • C. 

      Send large files only during week days.

    • D. 

      Compress the files then ask first when would be the best time to e-mail them.

  • 5. 
    • A. 

      I feel it's important.

    • B. 

      I know the other person should have the information.

    • C. 

      The topic is commendable and important to all on liners.

    • D. 

      I type a personal comment about why I am forwarding that specific e-mail to that specific person.

  • 6. 
    What is the most important thing I should do with every e-mail?
    • A. 

      Make sure the Subject: field is short, concise and accurate.

    • B. 

      Have a professional greeting: Good day, Dear, etc.

    • C. 

      Have a proper sign off: Thanks in advance, Kind regards, etc.

    • D. 

      Spell check, use full sentence structure and use proper grammar.

    • E. 

      All of the above.

  • 7. 
    How quickly should I reply to an e-mail?
    • A. 

      As soon as I can; no longer than 24-48 hours.

    • B. 

      When I get around to it.

    • C. 

      I don't have to reply.

    • D. 

      Doesn't matter.

  • 8. 
    Try to use the active voice of a verb wherever possible. 
    • A. 

      True

    • B. 

      False

  • 9. 
    I must remember to keep my language gender neutral.
    • A. 

      True

    • B. 

      False

  • 10. 
    A Rep/Customer has sent an e-mail to inform you that they are not satisfied with the cream they recently bought in the Campaign 1 brochure. Type a response in e-mail format.
  • 11. 
    When I reply to an e-mail, I must include the original mail in my reply.
    • A. 

      True

    • B. 

      False