Business Email Etiquette Quiz
Hi,
The quiz is worth 100 marks and you need to score 85% and above to make the grade.
There are 15 questions of which you need to get 13 correct.
The quiz will last for 15 minutes post which the same will expire, please ensure you attempt the same during your breaks, before or post your shift.
? Note: Please note, in the past participants have been attempting the quiz twice; I will strictly consider the scores of the 1st attempt only. Unlike before, only one question will be displayed at a time. You cannot move back by clicking the back Read morebutton which means you are forced to answer the question you see. Incase you are unable to access the quiz on your system due to some internet settings, please use the coaching room or your supervisors PCs to attempt the quiz. The quiz expires on May 05, 2011 at midnight.
All the Best
Questions and Answers
- 1.
What are the things you should analyze regarding the tone of an email.
- A.
Emotion
- B.
Time Reference
- C.
Punctuation
- D.
Language/ Style
- E.
All of the above
Correct Answer
E. All of the aboveExplanation
When analyzing the tone of an email, it is important to consider various factors. Emotion plays a crucial role in understanding the tone as it reflects the sender's feelings. Time reference is also significant as it can indicate urgency or importance. Punctuation can provide cues about the tone, such as exclamation marks indicating excitement or emphasis. Language and style choices, such as formal or informal language, can also contribute to the overall tone. Therefore, all of the mentioned factors should be analyzed to fully understand the tone of an email.Rate this question:
-
- 2.
Fill in the blank using the appropriate word: So many of these animals have been killed over the years that they are now classed as _________ species.
- A.
Dangerous
- B.
Unwanted
- C.
Endangered
- D.
Limited
Correct Answer
C. EndangeredExplanation
The correct answer is "Endangered" because the sentence states that many of these animals have been killed over the years, indicating that their population has significantly decreased. When a species is classified as endangered, it means that they are at risk of extinction.Rate this question:
-
- 3.
What is the last thing you should do before hitting send on your email?
- A.
Conclude
- B.
Proof read the mail
Correct Answer
B. Proof read the mailExplanation
Before hitting send on your email, the last thing you should do is proofread the mail. This involves carefully reviewing the content of your email to check for any spelling or grammatical errors, as well as ensuring that the message is clear and concise. Proofreading helps to avoid any misunderstandings or confusion that may arise from sending an email with mistakes. It also allows you to make any necessary revisions or additions before finalizing and sending the email.Rate this question:
-
- 4.
Carrefour is trying to __________ young shoppers by offering fashionable clothing.
- A.
Trap
- B.
Target
Correct Answer
B. TargetExplanation
Carrefour is trying to attract young shoppers by offering fashionable clothing. This means that Carrefour is making an effort to appeal to the specific demographic of young shoppers by providing trendy and stylish clothing options.Rate this question:
-
- 5.
Which of the following are positive emotions? (answer is more than 1)
- A.
Happy
- B.
Grateful
- C.
Angry
- D.
Patient
- E.
Confused
Correct Answer(s)
A. Happy
B. Grateful
D. PatientExplanation
Happy, Grateful, and Patient are positive emotions because they are associated with feelings of joy, appreciation, and calmness. These emotions generally contribute to a sense of well-being and positivity. On the other hand, Angry and Confused are negative emotions as they are associated with feelings of anger and uncertainty, which can have a detrimental effect on one's mood and mental state.Rate this question:
-
- 6.
We should use words in 'color' in our business emails.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
Using words in "color" in business emails is generally not recommended. This is because using colorful or bold fonts can come across as unprofessional and may distract the recipient from the main content of the email. It is best to stick to a standard font and format in business communication to maintain a formal and professional tone.Rate this question:
-
- 7.
We should use 'Italics' in font in our business emails to give a pretty image.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
Using Italics in font in business emails does not necessarily give a "pretty image." The use of Italics in emails is subjective and depends on the context and purpose of the email. Italic font may be used to emphasize specific words or phrases, but it is not a universal rule to make emails look aesthetically pleasing. The decision to use Italics or any other formatting style should be based on the content and the desired tone of the email.Rate this question:
-
- 8.
Emoticons in business emails help the reader to understand our mood
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
Emoticons in business emails may not necessarily help the reader to understand our mood. In a professional setting, it is important to maintain a formal tone and convey emotions through clear and concise language. Emoticons can be seen as unprofessional and may be misinterpreted or not taken seriously by the recipient. It is better to rely on well-written and thoughtful messages to convey our mood and intentions in business emails.Rate this question:
-
- 9.
Closing an email with our contact details is important and helpful to the reader.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
Closing an email with contact details is important and helpful to the reader because it allows the reader to easily reach out for further communication or clarification if needed. Including contact details such as phone number or email address ensures that the reader has a convenient way to contact the sender for any follow-up questions or discussions. This not only enhances communication but also shows professionalism and availability on the part of the sender.Rate this question:
-
- 10.
Greeting a customer in an email is not at all important in a business email
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
Greeting a customer in an email is important in a business email because it helps to establish a professional and polite tone. It shows respect and acknowledges the recipient, making them feel valued and appreciated. Additionally, a greeting sets a positive tone for the rest of the email and can help to create a good first impression. Therefore, it is important to include a greeting when communicating with customers in a business email.Rate this question:
-
- 11.
If your email explains everything, spelling and grammar is not taken into consideration by the reader.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
This statement is false. The correct answer is false because it states that spelling and grammar are not taken into consideration by the reader if the email explains everything. However, this is not true. Spelling and grammar are important factors in effective communication, and even if the email explains everything, errors in spelling and grammar can still negatively impact the reader's perception and understanding of the message.Rate this question:
-
- 12.
Selection of precise words in emails helps the reader to quickly read through and understand the mail
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
Precise word selection in emails aids in enhancing readability and comprehension for the reader. By using concise and specific language, the writer can convey their message clearly and efficiently, allowing the recipient to quickly grasp the content and meaning of the email. This can save time for both parties involved and reduce the chances of miscommunication or confusion.Rate this question:
-
- 13.
Just like communicating over the phone, email also reflects our personality to the reader.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
Email reflects our personality to the reader because just like communicating over the phone, it is a form of communication that allows us to express ourselves through our choice of words, tone, and style. The way we write emails can give the reader insights into our professionalism, friendliness, attention to detail, and overall communication skills. Therefore, our personality can be conveyed through our email communication.Rate this question:
-
- 14.
You 'CC' someone in an email only if you want to:
- A.
Keep them informed of the situation outlined in the email
- B.
Want them to do something about what is mentioned in the email
Correct Answer
A. Keep them informed of the situation outlined in the emailExplanation
When you "CC" someone in an email, it means you are including them as a recipient of the email for informational purposes. This means that you want to keep them informed about the situation or content discussed in the email, without necessarily requiring any action or response from them.Rate this question:
-
- 15.
Using short abbreviations & chat expressions such as 'Rgds in place of Regards', 'Pls in place of Please', etc. not only saves time but also ensures the customer is in touch with latest trends and expressions being used in todays business communcations.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
Using short abbreviations and chat expressions may save time, but it does not ensure that the customer is in touch with the latest trends and expressions in today's business communications. It is important to maintain professionalism and clarity in communication with customers, and using proper language and expressions is essential for effective communication.Rate this question:
-
Back to top