Business Email Etiquette Quiz
Hi, The quiz is worth 100 marks and you need to score 85% and above to make the grade. There are 15 questions of which you need to get 13 correct. The quiz will last for 15 minutes post which the same will expire, please ensure you attempt the same during your breaks, before or post your shift. ? Note: Please note, in the past participants have been attempting the quiz twice; I will strictly consider the scores of the 1st attempt only. Unlike before, only one question will be displayed at a time. You cannot move back by clicking the back button which means you are forced to answer the question you see. Incase you are unable to access the quiz on your system due to some internet settings, please use the coaching room or your s
- 1.What are the things you should analyze regarding the tone of an email.
- A.
Emotion
- B.
Time Reference
- C.
Punctuation
- D.
Language/ Style
- E.
All of the above
- 2.Fill in the blank using the appropriate word: So many of these animals have been killed over the years that they are now classed as _________ species.
- A.
Dangerous
- B.
Unwanted
- C.
Endangered
- D.
Limited
- 3.What is the last thing you should do before hitting send on your email?
- A.
Conclude
- B.
Proof read the mail
- 4.Carrefour is trying to __________ young shoppers by offering fashionable clothing.
- A.
Trap
- B.
Target
- 5.Which of the following are positive emotions? (answer is more than 1)
- A.
Happy
- B.
Grateful
- C.
Angry
- D.
Patient
- E.
Confused
- 6.We should use words in 'color' in our business emails.
- A.
True
- B.
False
- 7.We should use 'Italics' in font in our business emails to give a pretty image.
- A.
True
- B.
False
- 8.Emoticons in business emails help the reader to understand our mood
- A.
True
- B.
False
- 9.Closing an email with our contact details is important and helpful to the reader.
- A.
True
- B.
False
- 10.Greeting a customer in an email is not at all important in a business email
- A.
True
- B.
False
- 11.If your email explains everything, spelling and grammar is not taken into consideration by the reader.
- A.
True
- B.
False
- 12.Selection of precise words in emails helps the reader to quickly read through and understand the mail
- A.
True
- B.
False
- 13.Just like communicating over the phone, email also reflects our personality to the reader.
- A.
True
- B.
False
- 14.You 'CC' someone in an email only if you want to:
- A.
Keep them informed of the situation outlined in the email
- B.
Want them to do something about what is mentioned in the email
- 15.Using short abbreviations & chat expressions such as 'Rgds in place of Regards', 'Pls in place of Please', etc. not only saves time but also ensures the customer is in touch with latest trends and expressions being used in todays business communcations.
- A.
True
- B.
False
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