The World Of Emails

29 Questions | By Tiiton | Last updated: Mar 21, 2022 | Total Attempts: 346

Questions

Settings

Create your own Quiz

Questions and Answers

1.

Recipient is
- A.
  
  person who who uses programming skills to gain illegal access to a computer network or file.
- B.
  
  A person writing an email.
- C.
  
  A person who sends a copy to someone else.
- D.
  
  A person who the email is sent to.
2.

Inbox is...
- A.
  
  Where you find all the messages you didn't want.
- B.
  
  A place for files that have been deleted.
- C.
  
  Where all the incoming messages are shown.
- D.
  
  Where you can keep messages of a particular type.
3.

Which of the following is considered to be poor e-mail etiquette?
- A.
  
  Keeping the message personal
- B.
  
  Using lots of capital letters to emphasize certain words
- C.
  
  Responding to messages as soon as possible
4.

The tone of a professional email message should be:
- A.
  
  Casual – like the tone you use with friends.
- B.
  
  "Yo, dude! Whassup?"
- C.
  
  Conversational.
- D.
  
  Formal.
5.

What is the most important thing you should do with every e-mail?
- A.
  
  Spell check, use full sentence structure and use proper grammar
- B.
  
  Have a nice greeting: Hi, Hello, Dear Ms Hopkins etc.
- C.
  
  Have a proper sign off: Best regards, Sincerely Yours etc.
- D.
  
  Do all of these
6.

The best way to make several points in an email would be:
- A.
  
  Include all the points in the first paragraph.
- B.
  
  Include all the points in the last paragraph.
- C.
  
  Use lists with bullets or numbers.
- D.
  
  Put it on a banner and rent an airplane to fly over the office pulling the banner.
7.

At the end of a formal business email message, you should include:
- A.
  
  Only your name.
- B.
  
  Only your name and company.
- C.
  
  All your relevant contact information.
- D.
  
  A picture of your pet python and twin lizards.
8.

Before sending a very large attachment, you should:
- A.
  
  Just attach it and send it.
- B.
  
  Send it first thing in the morning and call to make sure it was received.
- C.
  
  Send it bit by bit during week days.
- D.
  
  Compress the file, then ask first when would be the best time to e-mail it.
9.

When sending a message, you should copy ("cc"):
- A.
  
  Everyone in the company – just in case.
- B.
  
  Your boss and your boss' wife – so they know that you’re working hard.
- C.
  
  Only those people who absolutely need to know.
- D.
  
  The whole world. Why not? Everyone else does.
10.

The best way to know if your email message was received is to ask the
- A.
  
  Network person
- B.
  
  Computer guru
- C.
  
  System admin
- D.
  
  Recipient to confirm
11.

When you receive an email, it will appear in your...
- A.
  
  Drafts folder
- B.
  
  Inbox
- C.
  
  Outbox
- D.
  
  Tasks list
12.

It's best to ignore or delete .............. emails , also known as junk email.
- A.
  
  Draft
- B.
  
  Spam
- C.
  
  Trash
- D.
  
  Archived
13.

Could you please _____________________ that email that you got from Uncle Scrooge.
- A.
  
  Forward me
- B.
  
  Forward to me
- C.
  
  Forward it to me
14.

I thanked him for his ______________________ (= answer).
- A.
  
  Reply
- B.
  
  Replication
- C.
  
  Replay
- D.
  
  Restart
15.

You must have ______________________ my message by mistake.
- A.
  
  Delete
- B.
  
  Destroyed
- C.
  
  Destructed
- D.
  
  Deleted
16.

You should always send attachments at their original file size.
- A.
  
  True
- B.
  
  False
17.

Phishing is an email from someone pretending to be your bank.
- A.
  
  True
- B.
  
  False
18.

When you receive an email you can forward the message to others - just in case. They might be interested.
- A.
  
  True
- B.
  
  False
19.

When creating an e-mail it is required to fill in the subject line.
- A.
  
  True
- B.
  
  False
20.

I didn't get that ______________________ ( = file that is added to a message).
- A.
  
  Attack
- B.
  
  Copy
- C.
  
  Attachment
- D.
  
  Appendix
21.

I am writing with __________________________ to our telephone conversation this morning about your order KFC313.
- A.
  
  Connection
- B.
  
  Reference
- C.
  
  Referee
- D.
  
  Regression
22.

I must _______________________ for the delay in processing your order.
- A.
  
  Regret
- B.
  
  Apologise
- C.
  
  Grieve
- D.
  
  Sorry
23.

Once again, please __________________ our apologies.
- A.
  
  Take
- B.
  
  Have
- C.
  
  Except
- D.
  
  Accept
24.

If you have any further questions, do not ____________________ to contact me again.
- A.
  
  Stop
- B.
  
  Fail
- C.
  
  Fall
- D.
  
  Hesitate
25.

I am ________________________ to hear about the damage to the products that you received this morning.
- A.
  
  Sorry
- B.
  
  Unhappy
- C.
  
  Happy
- D.
  
  Afraid