The World Of Emails

29 Questions | Total Attempts: 346

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Email Quizzes & Trivia

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Questions and Answers
  • 1. 
    Recipient is
    • A. 

      person who who uses programming skills to gain illegal access to a computer network or file.

    • B. 

      A person writing an email.

    • C. 

      A person who sends a copy to someone else.

    • D. 

      A person who the email is sent to.

  • 2. 
    Inbox is...
    • A. 

      Where you find all the messages you didn't want.

    • B. 

      A place for files that have been deleted.

    • C. 

      Where all the incoming messages are shown.

    • D. 

      Where you can keep messages of a particular type.

  • 3. 
    Which of the following is considered to be poor e-mail etiquette?
    • A. 

      Keeping the message personal

    • B. 

      Using lots of capital letters to emphasize certain words

    • C. 

      Responding to messages as soon as possible

  • 4. 
    The tone of a professional email message should be:
    • A. 

      Casual – like the tone you use with friends.

    • B. 

      "Yo, dude! Whassup?"

    • C. 

      Conversational.

    • D. 

      Formal.

  • 5. 
    What is the most important thing you should do with every e-mail?
    • A. 

      Spell check, use full sentence structure and use proper grammar

    • B. 

      Have a nice greeting: Hi, Hello, Dear Ms Hopkins etc.

    • C. 

      Have a proper sign off: Best regards, Sincerely Yours etc.

    • D. 

      Do all of these

  • 6. 
    The best way to make several points in an email would be:
    • A. 

      Include all the points in the first paragraph.

    • B. 

      Include all the points in the last paragraph.

    • C. 

      Use lists with bullets or numbers.

    • D. 

      Put it on a banner and rent an airplane to fly over the office pulling the banner.

  • 7. 
    At the end of a formal business email message, you should include:
    • A. 

      Only your name.

    • B. 

      Only your name and company.

    • C. 

      All your relevant contact information.

    • D. 

      A picture of your pet python and twin lizards.

  • 8. 
    Before sending a very large attachment, you should:
    • A. 

      Just attach it and send it.

    • B. 

      Send it first thing in the morning and call to make sure it was received.

    • C. 

      Send it bit by bit during week days.

    • D. 

      Compress the file, then ask first when would be the best time to e-mail it.

  • 9. 
    When sending a message, you should copy ("cc"):
    • A. 

      Everyone in the company – just in case.

    • B. 

      Your boss and your boss' wife – so they know that you’re working hard.

    • C. 

      Only those people who absolutely need to know.

    • D. 

      The whole world. Why not? Everyone else does.

  • 10. 
    The best way to know if your email message was received is to ask the
    • A. 

      Network person

    • B. 

      Computer guru

    • C. 

      System admin

    • D. 

      Recipient to confirm

  • 11. 
    When you receive an email, it will appear in your...
    • A. 

      Drafts folder

    • B. 

      Inbox

    • C. 

      Outbox

    • D. 

      Tasks list

  • 12. 
    It's best to ignore or delete .............. emails , also known as junk email.
    • A. 

      Draft

    • B. 

      Spam

    • C. 

      Trash

    • D. 

      Archived

  • 13. 
    Could you please _____________________ that email that you got from Uncle Scrooge.
    • A. 

      Forward me

    • B. 

      Forward to me

    • C. 

      Forward it to me

  • 14. 
    I thanked him for his ______________________ (= answer).
    • A. 

      Reply

    • B. 

      Replication

    • C. 

      Replay

    • D. 

      Restart

  • 15. 
    You must have ______________________ my message by mistake.
    • A. 

      Delete

    • B. 

      Destroyed

    • C. 

      Destructed

    • D. 

      Deleted

  • 16. 
    You should always send attachments at their original file size.
    • A. 

      True

    • B. 

      False

  • 17. 
    Phishing is an email from someone pretending to be your bank.
    • A. 

      True

    • B. 

      False

  • 18. 
    When you receive an email you can forward the message to others  - just in case. They might be interested.
    • A. 

      True

    • B. 

      False

  • 19. 
    When creating an e-mail it is required to fill in the subject line.
    • A. 

      True

    • B. 

      False

  • 20. 
    I didn't get that ______________________ ( = file that is added to a message).
    • A. 

      Attack

    • B. 

      Copy

    • C. 

      Attachment

    • D. 

      Appendix

  • 21. 
    I am writing with __________________________  to our telephone conversation this morning about your order KFC313.
    • A. 

      Connection

    • B. 

      Reference

    • C. 

      Referee

    • D. 

      Regression

  • 22. 
    I must _______________________ for the delay in processing your order.
    • A. 

      Regret

    • B. 

      Apologise

    • C. 

      Grieve

    • D. 

      Sorry

  • 23. 
    Once again, please __________________ our apologies.
    • A. 

      Take

    • B. 

      Have

    • C. 

      Except

    • D. 

      Accept

  • 24. 
    If you have any further questions, do not ____________________ to contact me again.
    • A. 

      Stop

    • B. 

      Fail

    • C. 

      Fall

    • D. 

      Hesitate

  • 25. 
    I am ________________________ to hear about the damage to the products that you received this morning.
    • A. 

      Sorry

    • B. 

      Unhappy

    • C. 

      Happy

    • D. 

      Afraid

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