The World Of Emails
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Inbox is...
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Where you find all the messages you didn't want.
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A place for files that have been deleted.
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Where all the incoming messages are shown.
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Where you can keep messages of a particular type.
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Explore the World of Emails through this engaging quiz, designed to enhance your understanding of email etiquette, management, and effective communication. Learn about recipient roles, inbox management, professional tones, and proper formatting to improve your email skills.
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- 2.
When you receive an email, it will appear in your...
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Drafts folder
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Inbox
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Outbox
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Tasks list
Correct Answer
A. InboxExplanation
When you receive an email, it will appear in your inbox. The inbox is the primary folder in an email client where incoming emails are stored. It serves as a central location for all received messages, allowing the user to easily access and manage their emails.Rate this question:
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- 3.
I am ________________________ to hear about the damage to the products that you received this morning.
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Sorry
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Unhappy
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Happy
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Afraid
Correct Answer
A. SorryExplanation
The correct answer is "sorry" because the speaker is expressing their regret or apology for the damage to the products. This indicates that they feel remorseful or sympathetic towards the listener.Rate this question:
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- 4.
You must have ______________________ my message by mistake.
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Delete
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Destroyed
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Destructed
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Deleted
Correct Answer
A. DeletedExplanation
The correct answer is "deleted". The word "deleted" fits grammatically and semantically in the sentence, indicating that the speaker's message was unintentionally removed or erased. The other options, "delete", "destroyed", and "destructed", do not match the verb form required in the sentence.Rate this question:
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- 5.
I look ____________________ to hearing from you.
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Anticipate
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Eager
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Forward
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Wait
Correct Answer
A. ForwardExplanation
The phrase "look forward to" is a commonly used expression to express anticipation or excitement about something in the future. In this sentence, the speaker is expressing their anticipation or eagerness to hear from the person they are addressing. Therefore, the most appropriate word to complete the sentence is "forward."Rate this question:
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- 6.
I must _______________________ for the delay in processing your order.
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Regret
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Apologise
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Grieve
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Sorry
Correct Answer
A. ApologiseExplanation
The correct answer is "apologise." This is because the sentence is referring to expressing regret or saying sorry for the delay in processing the order. "Regret," "grieve," and "sorry" can also convey a sense of apology, but "apologise" is the most appropriate and commonly used term in this context.Rate this question:
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- 7.
When sending a message, you should copy ("cc"):
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Everyone in the company – just in case.
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Your boss and your boss' wife – so they know that you’re working hard.
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Only those people who absolutely need to know.
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The whole world. Why not? Everyone else does.
Correct Answer
A. Only those people who absolutely need to know.Explanation
When sending a message, it is important to copy only those people who absolutely need to know. Including unnecessary recipients can lead to confusion, clutter, and a waste of time for those who do not need to be involved. It is best to keep the recipient list concise and focused on individuals who are directly relevant to the message or have a specific need for the information being shared. This ensures efficient communication and prevents unnecessary distractions for others.Rate this question:
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- 8.
When creating an e-mail it is required to fill in the subject line.
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True
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False
Correct Answer
A. TrueExplanation
When creating an email, it is necessary to fill in the subject line because it provides a brief summary of the email's content. This helps the recipient understand the purpose or topic of the email before opening it. Additionally, a well-written subject line increases the chances of the email being opened and read promptly.Rate this question:
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- 9.
I thanked him for his ______________________ (= answer).
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Reply
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Replication
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Replay
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Restart
Correct Answer
A. ReplyExplanation
The word "reply" is the correct answer because it fits the context of thanking someone for their response or answer. "Replication" refers to the act of copying or reproducing something, which does not make sense in this sentence. "Replay" refers to the act of playing back something, such as a recording, which is also unrelated to the sentence. "Restart" means to begin something again, which is not appropriate in this context. Therefore, "reply" is the most suitable word to complete the sentence.Rate this question:
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- 10.
Once again, please __________________ our apologies.
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Take
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Have
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Except
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Accept
Correct Answer
A. AcceptExplanation
The correct answer is "accept". In this sentence, "accept" is the appropriate word choice because it means to receive or agree to something, such as an apology. The other options ("take", "have", and "except") do not convey the same meaning and would not fit grammatically in the sentence.Rate this question:
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- 11.
If you have any further questions, do not ____________________ to contact me again.
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Stop
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Fail
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Fall
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Hesitate
Correct Answer
A. HesitateExplanation
The word "hesitate" is the correct answer because it fits grammatically and semantically in the sentence. The phrase "do not hesitate" is commonly used to encourage someone to reach out or ask questions, indicating that there is no need to be hesitant or unsure. The other options, such as "stop," "fail," and "fall," do not convey the same meaning or fit appropriately in the sentence.Rate this question:
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- 12.
Which of the following is considered to be poor e-mail etiquette?
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Keeping the message personal
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Using lots of capital letters to emphasize certain words
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Responding to messages as soon as possible
Correct Answer
A. Using lots of capital letters to emphasize certain wordsExplanation
Using lots of capital letters to emphasize certain words is considered to be poor e-mail etiquette. This is because typing in all capital letters is equivalent to shouting in the online world and can be seen as aggressive or rude. It is more appropriate to use proper formatting, such as bold or italics, to emphasize certain words or phrases in an e-mail.Rate this question:
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- 13.
I am __________________ that we cannot take responsibility in this matter.
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Afraid
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Apologise
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Regret
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Disappointed
Correct Answer
A. AfraidExplanation
The word "afraid" is the correct answer because it fits grammatically and semantically in the given sentence. The phrase "I am afraid" is commonly used to express reluctance or unwillingness to take responsibility for something. The other options, such as "apologise," "regret," and "disappointed," do not convey the same meaning and would not make sense in this context.Rate this question:
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- 14.
At the end of a formal business email message, you should include:
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Only your name.
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Only your name and company.
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All your relevant contact information.
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A picture of your pet python and twin lizards.
Correct Answer
A. All your relevant contact information.Explanation
At the end of a formal business email message, it is important to include all your relevant contact information. This includes your name, job title, company name, phone number, email address, and any other details that are necessary for the recipient to easily reach out to you. Providing this information ensures that the recipient has all the necessary details to contact you or your company for any further communication or inquiries.Rate this question:
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- 15.
I didn't get that ______________________ ( = file that is added to a message).
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Attack
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Copy
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Attachment
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Appendix
Correct Answer
A. AttachmentExplanation
The correct answer is "attachment". An attachment refers to a file that is added to a message. It could be a document, image, or any other type of file that is sent along with the message.Rate this question:
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- 16.
What is the most important thing you should do with every e-mail?
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Spell check, use full sentence structure and use proper grammar
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Have a nice greeting: Hi, Hello, Dear Ms Hopkins etc.
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Have a proper sign off: Best regards, Sincerely Yours etc.
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Do all of these
Correct Answer
A. Do all of theseExplanation
The most important thing you should do with every email is to do all of the listed actions. This includes spell checking, using full sentence structure and proper grammar, having a nice greeting, and having a proper sign off. By doing all of these, you ensure that your email is professional, well-written, and respectful, which can leave a positive impression on the recipient.Rate this question:
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- 17.
Phishing is an email from someone pretending to be your bank.
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True
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False
Correct Answer
A. TrueExplanation
Phishing is a type of cyber attack where scammers send fraudulent emails pretending to be a legitimate organization, such as a bank, in order to trick individuals into revealing sensitive information like passwords or credit card numbers. Therefore, the statement that phishing is an email from someone pretending to be your bank is true.Rate this question:
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- 18.
The best way to know if your email message was received is to ask the
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Network person
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Computer guru
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System admin
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Recipient to confirm
Correct Answer
A. Recipient to confirmExplanation
The best way to know if your email message was received is to ask the recipient to confirm. The recipient is the person who will receive the email, so they are the most reliable source to confirm whether or not they have received the message. Asking the network person, computer guru, or system admin may not provide accurate information as they may not have direct access to the recipient's email account. Therefore, the recipient's confirmation is the most appropriate and reliable way to know if the email message was received.Rate this question:
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- 19.
I am writing with __________________________ to our telephone conversation this morning about your order KFC313.
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Connection
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Reference
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Referee
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Regression
Correct Answer
A. ReferenceExplanation
The word "reference" is the correct answer because it is the most appropriate term to use in the given context. The sentence suggests that the writer is writing to follow up on a telephone conversation about an order. In this case, "reference" indicates that the writer is referring to the previous conversation and wants to provide further information or clarification related to it. "Connection" and "regression" do not fit the context of a conversation about an order, and "referee" is unrelated to the topic.Rate this question:
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- 20.
The tone of a professional email message should be:
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Casual – like the tone you use with friends.
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"Yo, dude! Whassup?"
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Conversational.
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Formal.
Correct Answer
A. Formal.Explanation
The tone of a professional email message should be formal because it is a professional setting and requires a level of professionalism in communication. Using a casual tone like the one used with friends may be seen as unprofessional and may not convey the intended message effectively. A conversational tone can be appropriate in certain situations, but it should still maintain a level of formality. Therefore, the most appropriate tone for a professional email message is formal.Rate this question:
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- 21.
Before sending a very large attachment, you should:
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Just attach it and send it.
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Send it first thing in the morning and call to make sure it was received.
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Send it bit by bit during week days.
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Compress the file, then ask first when would be the best time to e-mail it.
Correct Answer
A. Compress the file, then ask first when would be the best time to e-mail it.Explanation
The correct answer is to compress the file, then ask first when would be the best time to e-mail it. This is the most efficient and considerate approach when sending a very large attachment. Compressing the file reduces its size, making it easier and faster to send. Asking the recipient when would be the best time to e-mail it ensures that they are prepared to receive such a large file and avoids any inconvenience or potential issues with their email server or bandwidth.Rate this question:
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- 22.
It's best to ignore or delete .............. emails , also known as junk email.
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Draft
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Spam
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Trash
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Archived
Correct Answer
A. SpamExplanation
Spam emails are unsolicited and often contain irrelevant or malicious content. Ignoring or deleting them is the recommended action to avoid potential security risks and clutter in the inbox. Spam emails are commonly referred to as junk email, making the answer "spam" the most suitable choice.Rate this question:
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- 23.
The delivery should reach you _______________ the end of the month.
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Until
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By
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Within
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In
Correct Answer
A. ByExplanation
The word "by" is the correct answer because it indicates that the delivery should reach the recipient before or on the last day of the month. This implies that the delivery should be made on or before the specified deadline.Rate this question:
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- 24.
I apologise for any ________________________ this may cause.
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Disadvantage
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Inconvenience
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Unfortunate
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Disbenefit
Correct Answer
A. InconvenienceExplanation
The word "apologize" suggests that the speaker is expressing regret for causing some sort of negative effect or inconvenience. The word "inconvenience" is the most appropriate choice here because it directly relates to causing trouble or difficulty for someone. The other options, such as "disadvantage," "unfortunate," and "disbenefit," do not convey the same meaning of causing trouble or difficulty.Rate this question:
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- 25.
Recipient is
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person who who uses programming skills to gain illegal access to a computer network or file.
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A person writing an email.
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A person who sends a copy to someone else.
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A person who the email is sent to.
Correct Answer
A. A person who the email is sent to.Explanation
The correct answer is "a person who the email is sent to." The term "recipient" refers to the person who receives the email. In this context, it does not refer to a hacker or someone involved in illegal activities. Instead, it simply denotes the intended receiver of the email message.Rate this question:
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- 26.
The best way to make several points in an email would be:
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Include all the points in the first paragraph.
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Include all the points in the last paragraph.
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Use lists with bullets or numbers.
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Put it on a banner and rent an airplane to fly over the office pulling the banner.
Correct Answer
A. Use lists with bullets or numbers.Explanation
Using lists with bullets or numbers is the best way to make several points in an email. This format helps to organize the information and make it easier for the reader to understand and follow. It allows for clear separation of each point and helps to avoid confusion or missing any important details. Additionally, using lists with bullets or numbers can make the email more visually appealing and engaging for the reader.Rate this question:
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- 27.
Could you please _____________________ that email that you got from Uncle Scrooge.
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Forward me
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Forward to me
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Forward it to me
Correct Answer
A. Forward meExplanation
The phrase "forward me" is the correct answer because it is a common and natural way to ask someone to send an email or any other digital content to oneself. It is a concise and clear request that indicates the desire to receive the email directly.Rate this question:
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- 28.
You should always send attachments at their original file size.
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True
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False
Correct Answer
A. FalseExplanation
Sending attachments at their original file size is not always recommended because large file sizes can cause issues with email delivery, especially if the recipient has limited storage space or a slow internet connection. Additionally, sending large attachments can also increase the risk of email server restrictions or bounce backs. It is generally advisable to compress or resize attachments before sending them to ensure smoother delivery and to consider the convenience of the recipient.Rate this question:
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- 29.
When you receive an email you can forward the message to others - just in case. They might be interested.
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True
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False
Correct Answer
A. FalseExplanation
This statement is false because although it is possible to forward an email to others, it does not necessarily imply that they might be interested. Interest in the forwarded message varies from person to person and cannot be assumed.Rate this question:
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Quiz Review Timeline (Updated): Mar 21, 2023 +
Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.
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Current Version
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Mar 21, 2023Quiz Edited by
ProProfs Editorial Team -
Sep 22, 2015Quiz Created by
Tiiton
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