Unit 21 - Using Email
This quiz will allow you to check your understanding of email.
- 1.Why should you not type in all caps when writing an email?
- A.
Because it takes up more room and makes the email longer
- B.
Because it is hard to read
- C.
Because it is considered 'yelling'
- D.
Because it is tough on your keyboard
- 2.If you have a very large attachment to send, what should you do?
- A.
Compress or 'zip' the file first
- B.
Email it to yourself first and make sure that your system can handle it
- C.
Try to break it up into several smaller attachments if possible
- D.
Just attach it and send it
- 3.If you don't want to type your name at the end of every email you send, what can you do instead?
- A.
Don't sign it at all as people know who the email is from
- B.
Only sign emails being sent to people outside of your organisation
- C.
Create a signature that will attach to every email you send
- 4.When writing an email, your paragraphs should be -
- A.
Short
- B.
Long
- C.
In big fonts making them easier to read
- 5.Using the 'read receipt' option should be only be used when you need to know an email was read.
- A.
True
- B.
False
- 6.What is an 'emoticon' used for?
- A.
A signature added to the end of each email sent
- B.
To express emotion in email
- C.
A cartoon smiley-face inserted in emails
- D.
Keyboard figures made to express smiles, frowns, etc
- 7.How should email be considered somewhat like a phone call?
- A.
The tone should always be informal and comfortable
- B.
You should know your emails are private
- C.
Emails should be short, concise and to the point, like phone calls
- D.
Email should never be considered anything like a phone call
- 8.What information should never be emailed?
- A.
Credit card numbers
- B.
Social security numbers
- C.
Phone numbers
- D.
Anything you wouldn't want shared with unknown parties, like social security numbers, credit card numbers, addresses, personal information
- 9.To attach a file what do you click on?
- A.
Paper clip
- B.
Insert
- C.
New
- D.
Format
- 10.What does the 'e' in e-mail stand for
- A.
Egg
- B.
Express
- C.
Electronic
- D.
Elephant
- 11.When should you pay attention to spelling and grammar in an e-mail message?
- A.
Never, e-mail recipients do not expect you to use correct grammar or spelling
- B.
When sending a message to a teacher
- C.
When sending a message to a potential employer
- D.
Always, regardless of who will receive your message
- 12.What should you do if you receive a chain e-mail that promises you will receive lots of money if you forward it to at least 10 people?
- A.
Forward the message to your ten best friends
- B.
Delete the message as junk mail
- C.
Make up ten e-mail addresses to forward it to
- D.
Forward it to 20 people in your contacts list
- 13.What information should be included in any e-mail you send?
- A.
Your reason for sending the e-mail
- B.
Your phone number
- C.
Your date of birth
- 14.What should you include in the subject line of any e-mail you send?
- A.
Nothing. The subject line is optional
- B.
A sentence describing why you are sending the e-mail
- C.
A short phrase (3 - 5 words) describing the reason for your e-mail
- 15.When is it appropriate to use the 'Reply to All' button when replying to an e-mail message?
- A.
Any time the original e-mail is sent to multiple people
- B.
When everyone who received the original message needs to know your reply
- C.
So that everyone who receives the message knows that you sent a reply
- D.
It is never appropriate to use the Reply to All button
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