Unit 21 - Using Email

15 Questions | Total Attempts: 8645

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Unit 21 - Using Email - Quiz

This quiz will allow you to check your understanding of email.


Questions and Answers
  • 1. 
    Why should you not type in all caps when writing an email?
    • A. 

      Because it takes up more room and makes the email longer

    • B. 

      Because it is hard to read

    • C. 

      Because it is considered 'yelling'

    • D. 

      Because it is tough on your keyboard

  • 2. 
    If you have a very large attachment to send, what should you do?
    • A. 

      Compress or 'zip' the file first

    • B. 

      Email it to yourself first and make sure that your system can handle it

    • C. 

      Try to break it up into several smaller attachments if possible

    • D. 

      Just attach it and send it

  • 3. 
    If you don't want to type your name at the end of every email you send, what can you do instead?
    • A. 

      Don't sign it at all as people know who the email is from

    • B. 

      Only sign emails being sent to people outside of your organisation

    • C. 

      Create a signature that will attach to every email you send

  • 4. 
    When writing an email, your paragraphs should be -
    • A. 

      Short

    • B. 

      Long

    • C. 

      In big fonts making them easier to read

  • 5. 
    Using the 'read receipt' option should be only be used when you need to know an email was read.
    • A. 

      True

    • B. 

      False

  • 6. 
    What is an 'emoticon' used for?
    • A. 

      A signature added to the end of each email sent

    • B. 

      To express emotion in email

    • C. 

      A cartoon smiley-face inserted in emails

    • D. 

      Keyboard figures made to express smiles, frowns, etc

  • 7. 
    How should email be considered somewhat like a phone call?
    • A. 

      The tone should always be informal and comfortable

    • B. 

      You should know your emails are private

    • C. 

      Emails should be short, concise and to the point, like phone calls

    • D. 

      Email should never be considered anything like a phone call

  • 8. 
    What information should never be emailed?
    • A. 

      Credit card numbers

    • B. 

      Social security numbers

    • C. 

      Phone numbers

    • D. 

      Anything you wouldn't want shared with unknown parties, like social security numbers, credit card numbers, addresses, personal information

  • 9. 
    To attach a file what do you click on?
    • A. 

      Paper clip

    • B. 

      Insert

    • C. 

      New

    • D. 

      Format

  • 10. 
    What does the 'e' in e-mail stand for
    • A. 

      Egg

    • B. 

      Express

    • C. 

      Electronic

    • D. 

      Elephant

  • 11. 
    When should you pay attention to spelling and grammar in an e-mail message?
    • A. 

      Never, e-mail recipients do not expect you to use correct grammar or spelling

    • B. 

      When sending a message to a teacher

    • C. 

      When sending a message to a potential employer

    • D. 

      Always, regardless of who will receive your message

  • 12. 
    What should you do if you receive a chain e-mail that promises you will receive lots of money if you forward it to at least 10 people? 
    • A. 

      Forward the message to your ten best friends

    • B. 

      Delete the message as junk mail

    • C. 

      Make up ten e-mail addresses to forward it to

    • D. 

      Forward it to 20 people in your contacts list

  • 13. 
    What information should be included in any e-mail you send? 
    • A. 

      Your reason for sending the e-mail

    • B. 

      Your phone number

    • C. 

      Your date of birth

  • 14. 
    What should you include in the subject line of any e-mail you send?
    • A. 

      Nothing. The subject line is optional

    • B. 

      A sentence describing why you are sending the e-mail

    • C. 

      A short phrase (3 - 5 words) describing the reason for your e-mail

  • 15. 
    When is it appropriate to use the 'Reply to All' button when replying to an e-mail message?
    • A. 

      Any time the original e-mail is sent to multiple people

    • B. 

      When everyone who received the original message needs to know your reply

    • C. 

      So that everyone who receives the message knows that you sent a reply

    • D. 

      It is never appropriate to use the Reply to All button

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