Email Communication Quiz: Test!

14 Questions | Total Attempts: 208

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Email Communication Quiz: Test!

Do you know anything about appropriate e-mail communication? Do you think you can pass this quiz? As far as this quiz goes, you will have to see whether it is okay to use slang words and text lingo in professional e-mail communications. What is the ideal title or heading for e-mail communications, and what are some tricks to make sure your e-mail is professional. This quiz will teach you how to communicate professionally through e-mail.


Questions and Answers
  • 1. 
    It is okay to use slang, abbreviations, smileys, and text lingo such as "LOL" "OMG" in professional email communications.
    • A. 

      True

    • B. 

      False

  • 2. 
    It's okay to write an email just like you would a text message because you don't have to type as many letters.
    • A. 

      True

    • B. 

      False

  • 3. 
    Of the titles listed, which one(s) are the MOST ideal for professional email?
    • A. 

      "STATUS"

    • B. 

      "FOLLOW UP"

    • C. 

      "IMPORTANT"

    • D. 

      "F.Y.A. Follow-up: Aging Report - Boston Dental"

  • 4. 
    When you're involved in a lengthy email on a specific topic and you need to discuss another matter with the same recipients, should you respond in the same email?  Or create a new email with the new topic?
    • A. 

      Respond in the same email since the recipients are the same

    • B. 

      Start a new email to help reduce confusion

  • 5. 
    When considering the "tone" of an email, what are some good practices to ensure your message remains professional?
    • A. 

      Be polite

    • B. 

      Use tact

    • C. 

      Avoid negativity

    • D. 

      Write as though you were having a face to face conversation

    • E. 

      All of the above

  • 6. 
    When faced with a tense email or one that has become crucial or negative in nature, what are the best course(s) of action to take in this situation? 
    • A. 

      Respond immediately

    • B. 

      Wait to respond.

    • C. 

      Allow yourself time to process so you can respond in a non-emotional way.

    • D. 

      Fire back with the same amount (or more) intensity so the recipient(s) know how you really feel

    • E. 

      Ask a trusted co-worker to proof read your response to ensure the fire and emotion have been removed

    • F. 

      Draft your initial response in a blank email but DO NOT SEND

  • 7. 
    When using the 'Reply-All' option, which message(s) are the most appropriate for doing so?  
    • A. 

      A company announcement from H.R.

    • B. 

      When Marketing sends out a new Promotional Offer

    • C. 

      When you are involved in a collaborative discussion with a select group of recipients

    • D. 

      When a new policy is announced

  • 8. 
    When a company announcement is made, who should you respond to? 
    • A. 

      Reply-All so everyone knows that you "understand" and will share with your team

    • B. 

      The sender

    • C. 

      Your Regional Manager

    • D. 

      Dr. Ting

  • 9. 
    The 'Reply-All' function should be used sparingly.
    • A. 

      True

    • B. 

      False

  • 10. 
    F.Y.I.,  F.Y.A. or URGENT should always be included in the subject line of a Professional Work Email.
    • A. 

      True

    • B. 

      False

  • 11. 
    Taking the time to set up proper EMAIL LABELS will help you stay organized.
    • A. 

      True

    • B. 

      False

  • 12. 
    The most effective way to ensure proper email communication is by utilizing the Email Hierarchy system, Email organization, and Email Accountability.
    • A. 

      True

    • B. 

      False

  • 13. 
    Email Hierarchy is a framework that designates who is accountable to who with what.
    • A. 

      True

    • B. 

      False

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