What Do You Know About Healthcare Operations? There are different activities that are needed to make a facility perform at its best, and in a health care setting, there are operations that take place, and they each have their own techniques. How about you take the quiz and see how well you know the said operation that takes place in a healthcare facility!
True
False
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True
False
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True
False
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Member Services Management
Sup/Lead
Pharmacist
None of the Above
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Member Services Phone List
FL/CO Combined Phone List
Email Guide
None of the Above
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True
False
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Tell the Member you are not allowed to transfer calls to other MSRs
Review account, then gather Member's information and explain that the MSR will return their call.
Review account,warm-transfer to MSR/Support person (if specific instructions are noted and MSR is on the call center floor & available)
None of the Above
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Talk over Members on
Not apologize on
Never cold transfer
None of the Above
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My pleasure
I guess
If you say so
Yes
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Quiz Review Timeline (Updated): Mar 21, 2023 +
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