What Do You Know About Healthcare Operations? Trivia Quiz

10 Questions | Total Attempts: 83

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What Do You Know About Healthcare Operations? Trivia Quiz

What Do You Know About Healthcare Operations? There are different activities that are needed to make a facility perform at its best, and in a health care setting, there are operations that take place, and they each have their own techniques. How about you take the quiz and see how well you know the said operation that takes place in a healthcare facility!


Questions and Answers
  • 1. 
    If you are leaving a message for a Member, you should include your name, company's name, and callback phone number.
    • A. 

      True

    • B. 

      False

  • 2. 
    Cold pack shipments are shipped out on Fridays.
    • A. 

      True

    • B. 

      False

  • 3. 
    Calls for Damien Lamendola and Susan Cain should be warm-transferred to ext. 6524.
    • A. 

      True

    • B. 

      False

  • 4. 
    If someone calls requesting a person by name that is not in Member Services, you should locate the individual's name and extension on the Member Services Phone list and warm-transfer the call.
    • A. 

      True

    • B. 

      False

  • 5. 
    If a Member has concerns about their cold pack shipment and their weather conditions, who should you warm transfer the call to?
    • A. 

      Member Services Management

    • B. 

      Sup/Lead

    • C. 

      Pharmacist

    • D. 

      None of the Above

  • 6. 
    If someone calls and request to speak to an individual that works here, which phone list would you look on before warm-transferring the call?
    • A. 

      Member Services Phone List

    • B. 

      FL/CO Combined Phone List

    • C. 

      Email Guide

    • D. 

      None of the Above

  • 7. 
    If a Member receives their insulin and the cold pack has melted, you are only required to do a reorder repay for the Member.
    • A. 

      True

    • B. 

      False

  • 8. 
    If a Member calls and ask for a specific MSR or Support person, what should you do after verifying HIPAA?
    • A. 

      Tell the Member you are not allowed to transfer calls to other MSRs

    • B. 

      Review account, then gather Member's information and explain that the MSR will return their call.

    • C. 

      Review account,warm-transfer to MSR/Support person (if specific instructions are noted and MSR is on the call center floor & available)

    • D. 

      None of the Above

  • 9. 
    Finish the sentence: You should ____________________________ a call.
    • A. 

      Talk over Members on

    • B. 

      Not apologize on

    • C. 

      Never cold transfer

    • D. 

      None of the Above

  • 10. 
    You should replace "no problem" with: 
    • A. 

      My pleasure

    • B. 

      I guess

    • C. 

      If you say so

    • D. 

      Yes

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