Advise the caller, that they need to be in the specialty plan because they qualify for it with the special condition on their file.
Place the request on the specialty plan discrepancy log.
Use the 'convert to voluntary choice' feature to allow the recipient to voluntarily select their current plan.
Click on the gray arrow for the specialty plan Auto-Assignment and try to cancel the request.
The end of the month
The MMA cut-off date
The 2nd to the last day of the month before 11:59 pm
The recipient chose the plan.
The recipient was auto assigned to the plan.