.
Create process inventory
Conduct process redesign
Report analysis findings
Counting and tracking available stock
Objectifying and measuring processes
Analyzing and improving stock processes
Identifying and recording processes
Billing
Labs
Surgery
Diagnostic Tests
Billing
Office visits
Patient can not tolerate the test
Patient is not compliant with preparatory instructions
Test returns a false positive
Test is conducted by referral to an external facility
Miscommunication of the date/time of appointment
Online appointment scheduling
Appointment scheduling session timed out
Eprescribing
Potential drug interaction identified by pharmacy
Use of online medication service/pharmacy
Receipt of fax documents
Receipt of electronic documents
Receipt of documents within a week of patient visit
Reciept of documents with no patient identifiers
Generic processes used by clinic
Process variations used by clinic
Process exceptions likely encountered by a clinic
All of the above
To increase the analysts clinical knowledge
To gather and capture process knowledge
To craete process diagrams
Aquiring the software vendor is a likely means of KA
Clinic staff can not require knowledge through technology process
Clinics will aquire knowledge thorugh process analysis
Coded knowledge
Tacit Knowledge
Sticky knowledge
Level 1
Level 2
Level 3
Reading available procedures
Interviews only
Interviews and process walkthroughs
Facilitates checking information with practice providers and staff
Only takes one page and saves analysts time
Depicts major functions and processes
A & C
A UML diagram
A list of clinic services
Clinic stakeholder diagram
Processes impacting patient care
Processes that can be improved through Health IT
High Volume processes
All of the above
Appointment scheduling
Outpatient surgery
Receiving documentation
A & C
Rectangle
Circle
Diamond
Decision
Start
Start & stop
Diamond
Circle
Trangle
Diamond
Circle
Rectangle
Rectangle and diamond
Diamond and circle
Rectangle and circle
Rounded corner rectangle
Diamond and open-ended recangle
Open-ended rectangle and circle
A flowchart
A data flow diagram
A digital process
A data model
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