Clinical Reports Product Overview Quiz

1. Select all that apply. What are the 3 main report architectures supported by Horizon Core Clinicals?

Legacy (C based)

Oracle

Crystal Reports

Clinical Query on Business Objects

HBI

The correct answer is Legacy (C based), Oracle, and Clinical Query on Business Objects. These three options represent the main report architectures supported by Horizon Core Clinicals. Legacy (C based) refers to the older, traditional architecture that uses the C programming language. Oracle is a widely used database management system that is compatible with Horizon Core Clinicals. Clinical Query on Business Objects is a reporting tool that allows users to create and run queries on the system's database. Crystal Reports and HBI are not mentioned as supported report architectures, so they are not included in the answer.

Explanation

The correct answer is Legacy (C based), Oracle, and Clinical Query on Business Objects. These three options represent the main report architectures supported by Horizon Core Clinicals. Legacy (C based) refers to the older, traditional architecture that uses the C programming language. Oracle is a widely used database management system that is compatible with Horizon Core Clinicals. Clinical Query on Business Objects is a reporting tool that allows users to create and run queries on the system's database. Crystal Reports and HBI are not mentioned as supported report architectures, so they are not included in the answer.

Submit

2. T/F Business Objects first tier support is not done by Horizon Core Clinicals.

TRUE

FALSE

Business Objects is sold by HCI and the support contract with BO is such that HCI takes all 1st tier support calls on Business Objects. Our BO users do not call SAP for support on any aspect of the Business Objects application.

Explanation

Business Objects is sold by HCI and the support contract with BO is such that HCI takes all 1st tier support calls on Business Objects. Our BO users do not call SAP for support on any aspect of the Business Objects application.

3. T/F All cases where the client mentions the word reports should be tagged in the Problem Description with <REPORTS>.

TRUE

FALSE

The tag should be placed in the Summary field.

Explanation

The tag should be placed in the Summary field.

4. Select all that apply. What are two items the client should be able to tell you about the report, if the report is for an application?

The name of the report as it appears on the report (report's long name - report_lname)

The modules used on the report (mod_name)

The report's short name (report_sname)

Where or how the report was printed from (i.e. demand print, autoreport, or ADT report)

The client should be able to tell you the name of the report as it appears on the report (report's long name - report_lname) and where or how the report was printed from (i.e. demand print, autoreport, or ADT report). These two items are important for understanding the specific report that the client is referring to and the context in which it was generated. The modules used on the report (mod_name) and the report's short name (report_sname) are not mentioned as items that the client should be able to provide information about.

Explanation

The client should be able to tell you the name of the report as it appears on the report (report's long name - report_lname) and where or how the report was printed from (i.e. demand print, autoreport, or ADT report). These two items are important for understanding the specific report that the client is referring to and the context in which it was generated. The modules used on the report (mod_name) and the report's short name (report_sname) are not mentioned as items that the client should be able to provide information about.

Submit

5. A client calls in and states the following:
I have a report that pulls diet census order information and it is not printing like it is supposed to automatically every morning at 6:00AM. The report's name is Daily Diet Orders.
How should the case be logged?

Tag the Summary with and put the case in the Core Clinicals Orders Support T2 Responsible Group

Tag the Problem Description with and put the case in the Core Clinicals Infrastructure Support T2 Responsible Group

Tag the Summary with and put the case in the Core Clinicals Orders Support T2 Responsible Group

Don't tag the case with any keywords and put the case in the Core Clinicals Systems Support T2 Responsible Group

This is a reports case so a tag is necessary. Since it is printing as an autoreport (automatically) we know it is an application report so only the tag is necessary. They mention this is a diet orders case so it should go to the Orders team first because the report contains Orders content.

Explanation

This is a reports case so a tag is necessary. Since it is printing as an autoreport (automatically) we know it is an application report so only the tag is necessary. They mention this is a diet orders case so it should go to the Orders team first because the report contains Orders content.