Clinical Reports Product Overview Quiz

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| By Asna1019
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Asna1019
Community Contributor
Quizzes Created: 8 | Total Attempts: 828
| Attempts: 83
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  • 1/5 Questions

    Select all that apply. What are the 3 main report architectures supported by Horizon Core Clinicals?

    • Legacy (C based)
    • Oracle
    • Crystal Reports
    • Clinical Query on Business Objects
    • HBI
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About This Quiz


Evaluation quiz on Clinical Reports/Clinical Query Product Overview created by Support.

Clinical Reports Product Overview Quiz - Quiz

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  • 2. 

    T/F Business Objects first tier support is not done by Horizon Core Clinicals.

    • TRUE

    • FALSE

    Correct Answer
    A. FALSE
    Explanation
    Business Objects is sold by HCI and the support contract with BO is such that HCI takes all 1st tier support calls on Business Objects.  Our BO users do not call SAP for support on any aspect of the Business Objects application.

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  • 3. 

    T/F All cases where the client mentions the word reports should be tagged in the Problem Description with <REPORTS>.

    • TRUE

    • FALSE

    Correct Answer
    A. TRUE
    Explanation
    The tag should be placed in the Summary field.

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  • 4. 

    Select all that apply. What are two items the client should be able to tell you about the report, if the report is for an application?

    • The name of the report as it appears on the report (report's long name - report_lname)

    • The modules used on the report (mod_name)

    • The report's short name (report_sname)

    • Where or how the report was printed from (i.e. demand print, autoreport, or ADT report)

    Correct Answer(s)
    A. The name of the report as it appears on the report (report's long name - report_lname)
    A. Where or how the report was printed from (i.e. demand print, autoreport, or ADT report)
    Explanation
    The client should be able to tell you the name of the report as it appears on the report (report's long name - report_lname) and where or how the report was printed from (i.e. demand print, autoreport, or ADT report). These two items are important for understanding the specific report that the client is referring to and the context in which it was generated. The modules used on the report (mod_name) and the report's short name (report_sname) are not mentioned as items that the client should be able to provide information about.

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  • 5. 

    A client calls in and states the following: I have a report that pulls diet census order information and it is not printing like it is supposed to automatically every morning at 6:00AM.  The report's name is Daily Diet Orders.How should the case be logged?

    • Tag the Summary with and put the case in the Core Clinicals Orders Support  T2 Responsible Group

    • Tag the Problem Description with and put the case in the Core Clinicals Infrastructure Support T2 Responsible Group

    • Tag the Problem Description with and put the case in the Core Clinicals Infrastructure Support T2 Responsible Group

    • Tag the Summary with and put the case in the Core Clinicals Orders Support T2 Responsible Group

    • Don't tag the case with any keywords and put the case in the Core Clinicals Systems Support T2 Responsible Group

    Correct Answer
    A. Tag the Summary with and put the case in the Core Clinicals Orders Support T2 Responsible Group
    Explanation
    This is a reports case so a tag is necessary. Since it is printing as an autoreport (automatically) we know it is an application report so only the tag is necessary.  They mention this is a diet orders case so it should go to the Orders team first because the report contains Orders content.

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Quiz Review Timeline (Updated): Nov 9, 2023 +

Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Nov 09, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Nov 30, 2009
    Quiz Created by
    Asna1019

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