9th Grade Process Management Quizzes, Questions & Answers

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Process Management Quizzes By Grade

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Top Trending Process Management Quizzes

The SCOM Quiz assesses knowledge on the System Center Operations Manager, focusing on its management servers, alert handling, and critical monitoring practices. It is designed to test essential skills for IT professionals in...

Questions: 8 | Attempts: 410 | Last updated: Mar 21, 2023

Sample Question 1
The __________, which is the first management server created in a management group, is the focal point for administering the management group and communicating with the database.

System Center Operation Manager

Root Management server

SQL database

User role

Health Explorer

Sample Question 2
A(n) _______ is an indication of an issue that has occurred somewhere in your environment.

Alert

Agent

Root Management

Health Explorer

Ping

IT Service Management - Incident Management

The following ITSM Quiz has been designed to aid your training experience.� The questions are based around the Incident Management Remedy Module.

Questions: 24 | Attempts: 311 | Last updated: Mar 20, 2023

Sample Question 1
1. Select the correct 5 Key Incident Management Roles:

Customer (user)/Event Management, Service Desk, Resolver Group, Specialist and Project Manager

Customer (user)/Event Management, Service Desk, Resolver Group, Specialist and NOC

Service Desk, Resolver Group, Conference and Catering, Specialist and NOC

NOC, Help Desk, Service Desk, Project Manager and Specialist

Sample Question 2
2. The Incident Management process consists of five discrete activities for handling requests from users, select the correct 5 Activities:

Open, Review, Resolution and Recovery, Incident Closure, Close

Open, Review, Resolution, Incident Closure, Close

Identification and Recording, Investigation and Diagnosis, Resolution and Recovery, Incident Closure, Close

Identification and recording, Investigation and Diagnosis, Resolution, Incident Closure, Close