System Center Operation Manager
Root Management server
It can show you alerts that you may not be receiving in your email.
It allows you to access product knowledge.
It allows you to access company knowledge.
It allows you to check the history of an alert.
All the above.
Create a ticket for Tech team
Create a ticket for Dev team
Call the SME on duty
Send out an email notification to all users
Wait until normal hours
You should not wait. Report it immediately.
One business day
Here's an interesting quiz for you.