Final Exam Practice Rtc Cmst&101 - N436 Chapters 1-14

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True or False – Common methods of conflict resolution are win-lose, lose-lose, compromise and win-win. Teacher Matt’s favorite (and yours) should always be win-win.
- True
- False

About This Quiz

This Final Exam Practice for RTC CMST&101 - N436 covers Chapters 1-14, focusing on key communication concepts. It assesses understanding of human communication, communication models, empathy, identity management, and narrative roles in shaping perceptions and interactions.

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2.

When you are quoting the source of an interview or from a book, cite the source's credentials.
- True
- False
Correct Answer

A. True

Explanation

The given correct answer is "True." This means that the statement or claim being made is accurate or correct. Without any additional context or information about the question, it is difficult to provide a specific explanation for why the answer is true. However, based on the given information, we can infer that the statement being made is supported by evidence or facts.

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3.

True or False – The social exchange theory suggests that we often seek out people who can give us rewards that are greater than or equal to the costs we encounter when dealing with them.
- True
- False
Correct Answer

A. True

Explanation

The social exchange theory proposes that individuals are motivated to engage in relationships where the rewards outweigh the costs. This means that people tend to seek out relationships with others who can provide them with benefits or rewards that are equal to or greater than the potential costs or drawbacks associated with the relationship. In other words, individuals are more likely to invest in relationships where they believe they will receive positive outcomes or rewards in return for their efforts and investments.

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4.

An effective informative speech creates information hunger, a reason for your audience to want to listen to and learn from your speech.
- True
- False
Correct Answer

A. True

Explanation

An effective informative speech is designed to create information hunger among the audience. This means that the speech should be engaging and compelling, providing valuable and interesting information that makes the audience eager to listen and learn. By presenting the information in a captivating manner, the speaker can generate curiosity and a desire to gain knowledge, thus making the speech effective. Therefore, the statement "An effective informative speech creates information hunger, a reason for your audience to want to listen to and learn from your speech" is true.

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5.

True or False – Guidelines for appropriate self-disclosure include considerations about the relationship, the other person, the risks, relevance, appropriateness, reciprocity, constructiveness, and clarity of the disclosure.
- True
- False
Correct Answer

A. True

Explanation

The statement is true because guidelines for appropriate self-disclosure do indeed include considerations about the relationship, the other person, the risks, relevance, appropriateness, reciprocity, constructiveness, and clarity of the disclosure. These factors help individuals determine when and how much information to disclose about themselves in different situations, ensuring that the disclosure is appropriate and beneficial for both parties involved.

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6.

True or False – Group members from cultures with high uncertainty avoidance are less likely to take risks and more likely to avoid conflict.
- True
- False
Correct Answer

A. True

Explanation

Group members from cultures with high uncertainty avoidance are more likely to avoid conflict and less likely to take risks. This is because in cultures with high uncertainty avoidance, there is a strong desire for stability, predictability, and a low tolerance for ambiguity. Therefore, individuals in these cultures tend to prefer avoiding conflict and taking fewer risks in order to maintain order and minimize uncertainty.

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7.

Propositions of fact usually try to convince the audience what should be done.
- True
- False
Correct Answer

A. True

Explanation

Propositions of fact aim to persuade the audience about what is true or false, rather than what should be done. These propositions focus on presenting evidence, data, and logical arguments to support a particular claim or statement. They seek to inform and educate the audience about objective facts and realities, rather than advocating for a specific course of action or decision. Therefore, the given answer, True, accurately reflects the nature of propositions of fact.

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8.

A proposition of policy tries to convince the audience to believe something is true.
- True
- False
Correct Answer

A. True

Explanation

A proposition of policy is a type of persuasive speech that aims to convince the audience to believe in a specific course of action or policy. It is focused on advocating for a particular solution or belief, rather than simply presenting facts or information. Therefore, it is accurate to say that a proposition of policy tries to convince the audience to believe something is true.

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9.

True/False - The transactional model is more accurate than the linear model of communication.
- True
- False
Correct Answer

A. True

Explanation

The transactional model of communication is considered more accurate than the linear model because it recognizes that communication is a two-way process where both the sender and receiver are simultaneously sending and receiving messages. Unlike the linear model, which suggests that communication is a one-way process, the transactional model acknowledges that communication is dynamic and influenced by various factors such as feedback, context, and noise. This model emphasizes the importance of understanding the complexity and interactive nature of communication, making it a more accurate representation of real-life communication situations.

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10.

A __________ is a small collection of people who are interdependent, have common goals and interact, usually face-to-face over time.
- Group
- Norm
- Rule
- Leader
Correct Answer

A. Group

Explanation

A group is a small collection of people who are interdependent, have common goals, and interact, usually face-to-face over time. In a group, individuals come together to work towards a shared objective, relying on each other's contributions and support. Group members usually have regular interactions and develop relationships with one another as they collaborate towards achieving their common goals.

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11.

__________ is a blend of taking another's cognitive and emotional perspective with having genuine concern for the other. (i.e putting yourself in the shoes of others)
- Sympathy
- Nonverbal Communication
- Empathy
- Perception
Correct Answer

A. Empathy

Explanation

Empathy is the correct answer because it involves understanding and sharing the feelings and experiences of others. It goes beyond sympathy, which is merely feeling sorry for someone, and requires actively putting oneself in the shoes of another person to truly understand their perspective. Empathy also involves genuine concern for the well-being of others, making it a blend of both cognitive and emotional understanding. Nonverbal communication and perception are not directly related to the concept of empathy.

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12.

True or False: By telling our stories, our narratives help us make sense of the world; creating shared narratives with others enhances our mutual communication.
- True
- False
Correct Answer

A. True

Explanation

Telling our stories allows us to understand and interpret the world around us. It helps us make sense of our experiences, emotions, and beliefs. Additionally, creating shared narratives with others enhances mutual communication by fostering empathy, understanding, and connection. Sharing our stories allows us to find common ground and build relationships based on shared experiences and perspectives. Therefore, it can be concluded that the statement is true.

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13.

An individual goal that is not made known or shared with a group is a _____________ agenda
- Ideal
- Suggested
- Hidden
Correct Answer

A. Hidden

Explanation

When an individual goal is not made known or shared with a group, it is considered a hidden agenda. This means that the person has a personal objective or motive that they do not disclose to others. It could be because they want to maintain control or manipulate the situation without others knowing their true intentions. A hidden agenda can often lead to distrust and conflicts within a group, as it goes against the principles of transparency and open communication.

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14.

Identity management is a process of trying to shape others' views of oneself. It involves both the honest, private perception of self and the public image you want others to have of you. These are known as the ____________ self and the ______________ self.
- Good and Great
- Private and Public
- Perceived and Presenting
Correct Answer

A. Perceived and Presenting

Explanation

Identity management is the process of trying to shape others' views of oneself. It involves both the honest, private perception of self (perceived self) and the public image that one wants others to have of them (presenting self). This means that individuals try to manage how they are perceived by others by presenting themselves in a certain way, while also being aware of how they perceive themselves privately.

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15.

A ____________ makes a claim regarding the worth of an idea, a person, or an object.
- Proposition of value
- Proposition of policy
Correct Answer

A. Proposition of value

Explanation

A proposition of value is a type of claim that expresses the worth or value of an idea, person, or object. It involves making a judgment or evaluation based on subjective criteria such as morality, aesthetics, or personal preference. This type of proposition aims to persuade others to agree with the subjective assessment of the value being presented. In contrast, a proposition of policy focuses on advocating for a specific course of action or change.

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16.

More frequently, men tend to use speech in order to ____________.
- Accomplish tasks
- Nourish relationships
- Neither A or B
Correct Answer

A. Accomplish tasks

Explanation

Men tend to use speech more frequently to accomplish tasks rather than nourish relationships. This suggests that men tend to prioritize efficiency and goal-oriented communication over building and maintaining social connections through speech.

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17.

A speaker attempts to use ____________ to convince his or her audience to change a belief, attitude, or behavior.
- Statements
- Examples
- Persuasion
Correct Answer

A. Persuasion

Explanation

The correct answer is persuasion. Persuasion is a technique used by speakers to convince their audience to change their belief, attitude, or behavior. This involves presenting arguments, providing evidence, and appealing to emotions in order to sway the audience's opinion and encourage them to adopt a new perspective or take a specific action.

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18.

________________ communication is messages expressed through non-linguistic means.
- Nonverbal
- Verbal
- Media
- Paralanguage
Correct Answer

A. Nonverbal

Explanation

Nonverbal communication refers to the transmission of messages through non-linguistic means, such as body language, facial expressions, gestures, and posture. It involves the use of visual cues and signals to convey meaning, emotions, and information without the use of words or language. Nonverbal communication is an essential aspect of human interaction and can often be more powerful and influential than verbal communication alone.

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19.

When a speaker says, “I, uh, I’m glad to, uh, be here” this is an example of
- Fluency
- Proxemics
- Disfluency
Correct Answer

A. Disfluency

Explanation

The speaker's use of "uh" and repetition of "I" indicates a lack of fluency in their speech. This disfluency can be attributed to hesitation or nervousness, which is common when someone is not fully confident or comfortable in a speaking situation.

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20.

Emotive and evasive language have the potential to ____________.
- Create meaning
- Bring people together
- Create misunderstanding
Correct Answer

A. Create misunderstanding

Explanation

Emotive and evasive language can create misunderstanding because they often involve the use of ambiguous or vague words that can be interpreted differently by different people. This can lead to miscommunication and confusion, as individuals may have different understandings or interpretations of the intended message. Additionally, emotive language can evoke strong emotions and biases, which can further cloud understanding and lead to misunderstandings.

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21.

A claim that involves adopting or rejecting a specific course of action is known as a ____________.
- Proposition of policy
- Proposition of value
Correct Answer

A. Proposition of policy

Explanation

A claim that involves adopting or rejecting a specific course of action is known as a proposition of policy. This type of claim focuses on suggesting a particular action or policy that should be implemented or avoided. It aims to persuade others to take a specific course of action based on the belief that it will lead to a desired outcome or address a particular issue. Propositions of policy are commonly used in persuasive speeches or arguments to advocate for a specific action or change in policy.

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22.

True/False - Meanings are in words, never in people
- True
- False
Correct Answer

A. False

Explanation

This statement is false because meanings can exist not only in words but also in people. People can have their own interpretations, understandings, and perceptions of things, which can give meaning to words and actions. Meanings can be subjective and vary from person to person, depending on their experiences, beliefs, and cultural backgrounds. Therefore, meanings are not solely confined to words but can also be found in people.

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23.

The ___________________ approach stresses the need to consider the group circumstances and its readiness for a particular leadership style.
- Nonverbal
- Hands-off
- Situational leadership
Correct Answer

A. Situational leadership

Explanation

The situational leadership approach emphasizes the importance of considering the group's circumstances and their readiness for a specific leadership style. This means that leaders should adapt their approach based on the specific situation and the needs of the group they are leading. It recognizes that there is no one-size-fits-all leadership style and that effective leaders are able to adjust their style to best meet the needs of their followers.

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24.

A/an ____________ is a type of irrational thinking.
- Fallacy
- Perception
- Misconception
Correct Answer

A. Fallacy

Explanation

A fallacy is a type of irrational thinking because it involves flawed reasoning or faulty logic. It is a mistake in reasoning that can lead to incorrect conclusions or beliefs. Fallacies often rely on deceptive or misleading arguments that may sound convincing but are actually invalid. They can be used to manipulate or deceive others by appealing to emotions or biases. Therefore, fallacy fits the description of a type of irrational thinking.

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25.

The best way to avoid debilitative stage fright from fallacies is to replace those thoughts with ____________ thinking.
- Rational
- Irrational
- Visual
Correct Answer

A. Rational

Explanation

To avoid debilitative stage fright from fallacies, it is best to replace those thoughts with rational thinking. Rational thinking involves using logical reasoning, evidence, and critical thinking to evaluate and understand situations objectively. By replacing fallacious thoughts with rational thinking, one can overcome irrational fears and anxieties, allowing for a more confident and composed performance on stage.

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26.

Persuasion and ethics are unrelated.
- True
- False
Correct Answer

A. False

Explanation

This statement is false because persuasion and ethics are indeed related. Persuasion involves influencing someone's beliefs or actions, and ethics refers to the moral principles that guide one's behavior. When persuading someone, it is important to consider ethical principles such as honesty, transparency, and respect for the other person's autonomy. Failure to do so can result in unethical persuasion tactics, such as manipulation or deception. Therefore, persuasion and ethics are closely intertwined.

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27.

_________________ is the process of creating meaning through symbolic interaction.
- Linguistics
- Human communication
- Nonverbal communication
- Paralanguage
Correct Answer

A. Human communication

Explanation

Human communication is the process of creating meaning through symbolic interaction. It involves the exchange of messages between individuals using verbal and nonverbal means. Linguistics is the study of language and its structure, but it is not specifically focused on the process of creating meaning through symbolic interaction. Nonverbal communication and paralanguage are important components of human communication, but they are specific aspects rather than the overarching process itself.

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28.

Messages that tell us whether we are liked, respected or controlled are called
- Relational Messages
- Content Messages
Correct Answer

A. Relational Messages

Explanation

Relational messages refer to the communication that conveys information about the nature of a relationship, including the level of liking, respect, or control. These messages focus on the interpersonal dynamics between individuals and provide insights into the emotional and social aspects of the relationship. In contrast, content messages are concerned with the actual information being conveyed, such as facts or opinions. Therefore, the given correct answer, "Relational Messages," accurately describes messages that inform us about whether we are liked, respected, or controlled.

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29.

To make an idea more specific by making it numerical, it is best to support the idea by ____________.
- Analogies
- Statistics
- Descriptions
Correct Answer

A. Statistics

Explanation

To make an idea more specific by making it numerical, it is best to support the idea with statistics. Statistics provide quantifiable data and factual evidence that can help to clarify and strengthen an idea. By using statistics, one can provide concrete numbers and figures that support the idea, making it more specific and reliable. This helps to add credibility and validity to the idea being presented.

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30.

A/an ____________ uses word pictures so an audience can visualize an idea.
- Hypothetical
- Analogy
- Description
Correct Answer

A. Description

Explanation

A description is a form of communication that utilizes word pictures to help the audience visualize an idea. It provides detailed information about a person, place, object, or event, allowing the audience to form a mental image of what is being described. This helps in conveying a clear understanding and creating a vivid picture in the minds of the listeners or readers. Both hypothetical and analogy may involve comparisons or imaginary situations, but they do not necessarily focus on creating visual images like a description does.

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31.

When it isn’t just someone’s ideas you want to cite, but the entire memorable way she or he said it, you would choose to use a/an ____________.
- Citation
- Narration
- Quotation
Correct Answer

A. Quotation

Explanation

A quotation is the appropriate choice when you want to cite someone's exact words or a memorable phrase they used. It allows you to directly reference the specific words that were spoken or written by someone else. This is different from a citation, which typically refers to a formal reference to a source or a narration, which is the act of telling a story or recounting events.

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32.

Ethical persuasion, as defined by the text, is __________________
- In the best interest of the audience
- An honest attempt to change an attitude or behavior
- Not dependent on false information
- All of the above
Correct Answer

A. All of the above

Explanation

Ethical persuasion, as defined by the text, encompasses all of the options mentioned. It involves being in the best interest of the audience, meaning that the persuader genuinely seeks to benefit the audience rather than manipulate or deceive them. It also involves an honest attempt to change an attitude or behavior, which implies transparency and sincerity in the persuasion process. Lastly, ethical persuasion is not dependent on false information, indicating that it upholds truthfulness and integrity in its approach. Therefore, the correct answer is "all of the above."

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33.

Descriptions, explanations, and instructions are all ways to classify informative speeches according to ____________.
- Needs
- Signposts
- Purposes
Correct Answer

A. Purposes

Explanation

Explanations, descriptions, and instructions are all different types of informative speeches that can be categorized based on their purposes. Each type of speech serves a specific purpose, such as providing information about a topic (description), explaining how something works or is done (instruction), or clarifying a concept or idea (explanation). By classifying informative speeches based on their purposes, speakers can effectively communicate their intended message to the audience.

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34.

In order to frame a conflict in such a way that a win-win solution is likely, it is necessary to think in terms of the ____________ of each person.
- Neutrality
- Needs
- Empathy
Correct Answer

A. Needs

Explanation

To frame a conflict in a way that a win-win solution is possible, it is important to consider the needs of each person involved. By understanding and addressing the underlying needs of all parties, it becomes easier to find a solution that satisfies everyone's interests and promotes cooperation. This approach encourages empathy and a focus on finding common ground, rather than taking sides or remaining neutral.

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35.

A first step in adapting to most audiences is to ____________________
- Establish common ground
- Organize material with your toughest area of disagreement first
- Use humor
- Demonstrate how your view is the best
Correct Answer

A. Establish common ground

Explanation

In order to adapt to most audiences, it is important to establish common ground. This means finding shared beliefs, values, or experiences that can create a connection between the speaker and the audience. By establishing common ground, the speaker can build rapport, credibility, and trust with the audience, making it easier to communicate effectively and persuade them. This approach helps to create a sense of unity and understanding, setting a positive tone for further discussion or presentation.

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36.

A speaker can create information hunger by appealing to listeners' ____________.
- Wants
- Feelings
- Needs
Correct Answer

A. Needs

Explanation

A speaker can create information hunger by appealing to listeners' needs. When a speaker addresses the needs of the listeners, such as their desire for knowledge, understanding, or solutions to their problems, it creates a sense of curiosity and interest in the information being presented. By understanding and tapping into the needs of the listeners, the speaker can effectively engage them and create a hunger for more information.

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37.

____________ is the most important key to controlling speech anxiety.
- Rational thinking
- A positive attitude
- Preparation
Correct Answer

A. Preparation

Explanation

Preparation is the most important key to controlling speech anxiety because when we are well-prepared, we have a solid understanding of our topic and feel confident in our knowledge. This confidence helps to alleviate anxiety and allows us to focus on delivering our speech effectively. Additionally, preparation includes practicing and rehearsing our speech, which helps us become more comfortable with the material and reduces anxiety. Overall, being prepared enables us to feel more confident and in control, which is essential for managing speech anxiety.

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38.

__________________ is governed by phonological, syntactic, semantic, and pragmatic rules.
- Language
- Nonverbal Communication
- Symbols
- Perception
Correct Answer

A. Language

Explanation

Language is governed by phonological, syntactic, semantic, and pragmatic rules. These rules dictate how sounds are combined to form words (phonology), how words are combined to form sentences (syntax), how words convey meaning (semantics), and how language is used in different social contexts (pragmatics). Language is a complex system of communication that allows individuals to express their thoughts, feelings, and ideas through a shared set of rules and symbols. Nonverbal communication, symbols, and perception are also important aspects of communication, but they do not encompass the comprehensive set of rules that govern language.

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39.

__________ and ______________ shape the way we decode and encode nonverbal communication
- Culture and Proxemics
- Culture and Gender
- Culture and Nonverbal Communication
- Culture and Disfluency
Correct Answer

A. Culture and Gender

Explanation

Culture and gender both play a significant role in shaping the way we decode and encode nonverbal communication. Culture refers to the shared beliefs, values, and practices of a particular group, while gender refers to the societal expectations and roles associated with being male or female. Both culture and gender influence our understanding and expression of nonverbal cues such as body language, facial expressions, and gestures. For example, different cultures may have different norms regarding personal space, eye contact, and touch, and gender expectations may influence how individuals use and interpret these nonverbal cues. Therefore, culture and gender are important factors to consider when studying nonverbal communication.

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40.

Posture, movement, and eye contact are all part of the ____________ aspects of delivery.
- Rational
- Irrational
- Linguistic
- Memorized
Correct Answer

A. Memorized

Explanation

Posture, movement, and eye contact are all physical aspects of delivery that can be consciously controlled and rehearsed. These aspects are not related to rational or irrational thinking, nor are they specifically linguistic in nature. Therefore, the most appropriate term to describe these aspects is "memorized," as they can be learned and repeated through practice and memorization.

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41.

Indirect persuasion would be most appropriate when ______________
- Talking to a group of nonsmokers about the dangers of smoking
- Talking to a group of Republics about the merits of a Democratic proposal
- Talking to students who are in class on time about the importance of promptness over tardiness.
Correct Answer

A. Talking to a group of Republics about the merits of a Democratic proposal

Explanation

Indirect persuasion would be most appropriate when talking to a group of Republicans about the merits of a Democratic proposal because direct persuasion might cause resistance or defensiveness. By using indirect persuasion, the speaker can present the merits of the proposal in a more subtle and non-confrontational way, allowing the audience to consider the information without feeling attacked or challenged. This approach increases the chances of the audience being open to the ideas presented and potentially changing their perspective.

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42.

40. ____________ posits that opinions will change only when target opinions lie within the receiver's latitudes of acceptance and noncommitment.
- Social Judgment Theory
- Self-Judgment Theory
- Self-Fulfilling Prophecy
Correct Answer

A. Social Judgment Theory

Explanation

Social Judgment Theory posits that opinions will change only when target opinions lie within the receiver's latitudes of acceptance and noncommitment. This theory suggests that individuals have a range of opinions on a particular issue, and they will be more likely to accept and be influenced by opinions that fall within their existing beliefs and values. The theory also highlights the importance of understanding the receiver's attitudes and perceptions in order to effectively persuade and change opinions.

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43.

Persuasive speakers who adhere to the principles of social judgment theory tend to _________________________
- Seek to widen an audience’s attitude of noncommitment
- Seek to move audiences to accept positions in their latitude of rejection
- Seek realistic, if modest, goals from the audience’s attitude of noncommitment.
Correct Answer

A. Seek realistic, if modest, goals from the audience’s attitude of noncommitment.

Explanation

Persuasive speakers who adhere to the principles of social judgment theory understand that people have preexisting attitudes and beliefs, and they are unlikely to change their entire perspective in one speech. Instead, these speakers aim to set realistic, achievable goals by gradually shifting the audience's attitude of noncommitment towards their position. They recognize that small changes in attitudes can lead to bigger changes over time, and therefore focus on seeking modest goals from the audience's initial state of noncommitment.

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44.

Asking for ____________ is a way to generate audience involvement
- Feedback
- Volunteers
- Silence
Correct Answer

A. Volunteers

Explanation

Asking for volunteers is a way to generate audience involvement because it encourages individuals to actively participate in the discussion or activity. By asking for volunteers, the speaker or facilitator is giving the audience an opportunity to contribute their ideas, opinions, or skills, which can create a sense of ownership and engagement. This involvement can lead to a more interactive and dynamic experience for both the audience and the speaker, fostering a sense of community and collaboration.

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45.

The ____________ marks statements a person would not accept.
- Social judgment theory
- Latitude of rejection
- Proposition of value
Correct Answer

A. Latitude of rejection

Explanation

The correct answer is "latitude of rejection" because according to social judgment theory, individuals have three latitudes: latitude of acceptance, latitude of rejection, and latitude of noncommitment. The latitude of rejection refers to the range of statements or propositions that a person would not accept or find acceptable.

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46.

_________________ the study of body movement includes messages conveyed through posture and gestures
- Kinesics
- Chronemics
- Proxemics
- Language
Correct Answer

A. Kinesics

Explanation

Kinesics is the study of body movement, including messages conveyed through posture and gestures. This field of study focuses on how nonverbal communication can be expressed through physical actions and body language. It examines how body movements can convey emotions, attitudes, and intentions. Kinesics is an important aspect of communication as it helps to understand and interpret nonverbal cues in various social and cultural contexts.

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47.

If an audience is asked to imagine something, rather than be told a true story, the example is ____________.
- Nonverbal
- Verbal
- Descriptive
- Hypothetical
Correct Answer

A. Hypothetical

Explanation

When an audience is asked to imagine something, it means they are being asked to think about or consider a situation or scenario that is not real or has not actually happened. The term "hypothetical" refers to something that is based on or involves a hypothesis, assumption, or speculation rather than concrete facts or reality. Therefore, the correct answer for this question is "hypothetical" because it accurately describes the situation where the audience is being asked to imagine something.

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48.

The three C’s of credibility described by your text are _______________
- Competence, character, and charisma
- Charisma, character and communication
- Competence, character and commitment
Correct Answer

A. Competence, character, and charisma

Explanation

The three C's of credibility described by the text are competence, character, and charisma. Competence refers to the knowledge, skills, and expertise that a person possesses in a particular field. Character refers to the moral and ethical qualities of a person, including honesty, integrity, and trustworthiness. Charisma refers to the personal qualities that attract and inspire others, such as charm, confidence, and the ability to communicate effectively. These three elements are important in establishing credibility and gaining the trust and respect of others.

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49.

To say that one idea is like another idea is to use a/an ____________.
- Example
- Analogy
- Statistic
Correct Answer

A. Analogy

Explanation

An analogy is used to compare or equate one idea to another idea. It helps to clarify or explain the first idea by drawing similarities between the two. In this case, the correct answer is "analogy" because it fits the given explanation.

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Final Exam Practice Rtc Cmst&101 - N436 Chapters 1-14

True or False – Common methods of conflict resolution are win-lose, lose-lose, compromise and win-win. Teacher Matt’s favorite (and yours) should always be win-win.

Quiz Preview

When you are quoting the source of an interview or from a book, cite the source's credentials.

True or False – The social exchange theory suggests that we often seek out people who can give us rewards that are greater than or equal to the costs we encounter when dealing with them.

An effective informative speech creates information hunger, a reason for your audience to want to listen to and learn from your speech.

True or False – Guidelines for appropriate self-disclosure include considerations about the relationship, the other person, the risks, relevance, appropriateness, reciprocity, constructiveness, and clarity of the disclosure.

True or False – Group members from cultures with high uncertainty avoidance are less likely to take risks and more likely to avoid conflict.

Propositions of fact usually try to convince the audience what should be done.

A proposition of policy tries to convince the audience to believe something is true.

True/False - The transactional model is more accurate than the linear model of communication.

A __________ is a small collection of people who are interdependent, have common goals and interact, usually face-to-face over time.

__________ is a blend of taking another's cognitive and emotional perspective with having genuine concern for the other. (i.e putting yourself in the shoes of others)

True or False: By telling our stories, our narratives help us make sense of the world; creating shared narratives with others enhances our mutual communication.

An individual goal that is not made known or shared with a group is a _____________ agenda

Identity management is a process of trying to shape others' views of oneself. It involves both the honest, private perception of self and the public image you want others to have of you. These are known as the ____________ self and the ______________ self.

A ____________ makes a claim regarding the worth of an idea, a person, or an object.

More frequently, men tend to use speech in order to ____________.

A speaker attempts to use ____________ to convince his or her audience to change a belief, attitude, or behavior.

________________ communication is messages expressed through non-linguistic means.

When a speaker says, “I, uh, I’m glad to, uh, be here” this is an example of

Emotive and evasive language have the potential to ____________.

A claim that involves adopting or rejecting a specific course of action is known as a ____________.

True/False - Meanings are in words, never in people

The ___________________ approach stresses the need to consider the group circumstances and its readiness for a particular leadership style.

A/an ____________ is a type of irrational thinking.

The best way to avoid debilitative stage fright from fallacies is to replace those thoughts with ____________ thinking.

Persuasion and ethics are unrelated.

_________________ is the process of creating meaning through symbolic interaction.

Messages that tell us whether we are liked, respected or controlled are called

To make an idea more specific by making it numerical, it is best to support the idea by ____________.

A/an ____________ uses word pictures so an audience can visualize an idea.

When it isn’t just someone’s ideas you want to cite, but the entire memorable way she or he said it, you would choose to use a/an ____________.

Ethical persuasion, as defined by the text, is __________________

Descriptions, explanations, and instructions are all ways to classify informative speeches according to ____________.

In order to frame a conflict in such a way that a win-win solution is likely, it is necessary to think in terms of the ____________ of each person.

A first step in adapting to most audiences is to ____________________

A speaker can create information hunger by appealing to listeners' ____________.

____________ is the most important key to controlling speech anxiety.

__________________ is governed by phonological, syntactic, semantic, and pragmatic rules.

__________ and ______________ shape the way we decode and encode nonverbal communication

Posture, movement, and eye contact are all part of the ____________ aspects of delivery.

Indirect persuasion would be most appropriate when ______________

40. ____________ posits that opinions will change only when target opinions lie within the receiver's latitudes of acceptance and noncommitment.

Persuasive speakers who adhere to the principles of social judgment theory tend to _________________________

Asking for ____________ is a way to generate audience involvement

The ____________ marks statements a person would not accept.

_________________ the study of body movement includes messages conveyed through posture and gestures

If an audience is asked to imagine something, rather than be told a true story, the example is ____________.

The three C’s of credibility described by your text are _______________

To say that one idea is like another idea is to use a/an ____________.

Identity management is a process of trying to shape others' views of oneself. It involves both the honest, private perception of self and the public image you want others to have of you. These are known as the self and the __ self.

and ____ shape the way we decode and encode nonverbal communication