Clear Communication: Are You An Expert Now?
A short quiz to test how much you remember from the course so far. Beware! Some questions have more than one right answer! :)
- 1.In business relationships, whether with employees or colleagues or with clients and partners, the level of __________ is the greatest determinant of success.
- A.
Trust
- B.
Technical competence
- C.
Fees
- D.
Stress
- 2.To build trust in a professional relationship, it is important that we display a high level of
- A.
Empathy.
- B.
Formality.
- C.
Flexibility on price.
- 3.When dealing with native speakers, if in doubt, it is better to use language that is
- A.
Neutral or slightly less formal.
- B.
Highly formal.
- C.
Informal.
- D.
Impersonal.
- 4.The '4 hats' approach to writing involves:
- A.
The madman
- B.
The architect
- C.
The carpenter
- D.
The judge
- E.
The lawyer
- F.
The circus performer
- 5."It should be underlined that", "It should be noted that", "It is worth noting that". These sentences may be a sign of...
- A.
Losing the main points among unnecessary detail and language.
- B.
Great English
- C.
Emphasizing the main points.
- D.
Informal style.
- 6.Linking words (e.g. so, but, although, because, as, since) should go in the middle of your sentences. This helps make your text easier to follow.
- A.
True
- B.
False
- 7.Throw the biggest stone
- A.
First.
- B.
Last.
- C.
In the middle.
- 8.KISS means
- A.
Keep it simple, stupid!
- B.
Keep it short and simple.
- C.
Keep it secret; keep it safe.
- 9.Keep the average length of your sentences down to
- A.
10 words.
- B.
20 words.
- C.
30 words.
- D.
40 words.
- 10.A __________ sentence is the sentence that summarizes the main idea of a paragraph. It is usually the first sentence in a paragraph.
- A.
Topic
- B.
Concluding
- C.
Summary
- D.
Last
- 11.The passive voice should be used in professional writing because it is more formal.
- A.
True
- B.
False
- 12.Which options correctly complete this sentence?A commercial power of attorney must be granted by means of a management board resolution _________ it may be revoked by an individual board member.
- A.
However
- B.
, however,
- C.
; however,
- D.
. However,
- 13.This memorandum __________ a general overview and does not discuss all the details of the obligations imposed by the Act.
- A.
Shall be treated as
- B.
Should be treated as
- C.
Shall be
- D.
Is
- 14.Which ways of closing an email are friendly in tone and help you build a rapport with your client?
- A.
Should you have any questions or doubts, please do not hesitate to contact us.
- B.
If you have any questions, please do not hesitate to contact me.
- C.
If you have any questions, let me know.
- D.
If you have any questions, feel free to contact me.
- E.
Should you have any questions, please do not hesitate to contact our office.
- 15.The acronym WIIFM - what's in it for me? - refers to:
- A.
The feeling we have when asked to stay late at work.
- B.
The reluctance we feel when someone asks us for a favour.
- C.
The question our reader asks herself when beginning to read our correspondence.
- D.
The question you ask yourself when someone gives you a present.
- 16.Which of the following is an example of parallelism?
- A.
The company offers retraining to help employees move into careers like management, software development, service technicians, and sales trainees.
- B.
The problem was not in planning or in development, but rather in production.
- C.
The presentation was informative, lively, and a source of inspiration.
- 17.Which option best reflects a modern business style? ___________________ I have amended the articles of association.
- A.
In accordance with your request,
- B.
As requested,
- C.
Pursuant to your request,
- D.
In accordance with the arrangements
Questions: 30 | Attempts: 28097 | Last updated: Mar 22, 2022
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Sample QuestionWhich of the following are essential elements of communication? (Select all that apply)
Questions: 10 | Attempts: 18127 | Last updated: Mar 22, 2022
-
Sample QuestionWhich one of these is a form of verbal communication?
Questions: 30 | Attempts: 14048 | Last updated: Mar 22, 2022
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Sample QuestionThe real meaning of the message exists within the mind of the speaker. Only then the listener tries to get the message as accurately as possible. What principle of communication is?
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