Clear Communication: Are You An Expert Now?

19 Questions | Total Attempts: 34

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Clear Communication: Are You An Expert Now? - Quiz

A short quiz to test how much you remember from the course so far. Beware! Some questions have more than one right answer! :)


Questions and Answers
  • 1. 
    In business relationships, whether with employees or colleagues or with clients and partners, the level of __________ is the greatest determinant of success.
    • A. 

      Trust

    • B. 

      Technical competence

    • C. 

      Fees

    • D. 

      Stress

  • 2. 
    To build trust in a professional relationship, it is important that we display a high level of
    • A. 

      Empathy.

    • B. 

      Formality.

    • C. 

      Flexibility on price.

  • 3. 
    When dealing with native speakers, if in doubt, it is better to use language that is
    • A. 

      Neutral or slightly less formal.

    • B. 

      Highly formal.

    • C. 

      Informal.

    • D. 

      Impersonal.

  • 4. 
    The '4 hats' approach to writing involves:
    • A. 

      The madman

    • B. 

      The architect

    • C. 

      The carpenter

    • D. 

      The judge

    • E. 

      The lawyer

    • F. 

      The circus performer

  • 5. 
    "It should be underlined that", "It should be noted that", "It is worth noting that". These sentences may be a sign of...
    • A. 

      Losing the main points among unnecessary detail and language.

    • B. 

      Great English

    • C. 

      Emphasizing the main points.

    • D. 

      Informal style.

  • 6. 
    Linking words (e.g. so, but, although, because, as, since) should go in the middle of your sentences. This helps make your text easier to follow. 
    • A. 

      True

    • B. 

      False

  • 7. 
    Throw the biggest stone
    • A. 

      First.

    • B. 

      Last.

    • C. 

      In the middle.

  • 8. 
    KISS means
    • A. 

      Keep it simple, stupid!

    • B. 

      Keep it short and simple.

    • C. 

      Keep it secret; keep it safe.

  • 9. 
    Keep the average length of your sentences down to 
    • A. 

      10 words.

    • B. 

      20 words.

    • C. 

      30 words.

    • D. 

      40 words.

  • 10. 
    A __________ sentence is the sentence that summarizes the main idea of a paragraph. It is usually the first sentence in a paragraph.
    • A. 

      Topic

    • B. 

      Concluding

    • C. 

      Summary

    • D. 

      Last

  • 11. 
    The passive voice should be used in professional writing because it is more formal.
    • A. 

      True

    • B. 

      False

  • 12. 
    Which options correctly complete this sentence?A commercial power of attorney must be granted by means of a management board resolution _________ it may be revoked by an individual board member.
    • A. 

      However

    • B. 

      , however,

    • C. 

      ; however,

    • D. 

      . However,

  • 13. 
    This memorandum __________ a general overview and does not discuss all the details of the obligations imposed by the Act.
    • A. 

      Shall be treated as

    • B. 

      Should be treated as

    • C. 

      Shall be

    • D. 

      Is

  • 14. 
    Which ways of closing an email are friendly in tone and help you build a rapport with your client?  
    • A. 

      Should you have any questions or doubts, please do not hesitate to contact us.

    • B. 

      If you have any questions, please do not hesitate to contact me.

    • C. 

      If you have any questions, let me know.

    • D. 

      If you have any questions, feel free to contact me.

    • E. 

      Should you have any questions, please do not hesitate to contact our office.

  • 15. 
    The acronym WIIFM - what's in it for me? - refers to:
    • A. 

      The feeling we have when asked to stay late at work.

    • B. 

      The reluctance we feel when someone asks us for a favour.

    • C. 

      The question our reader asks herself when beginning to read our correspondence.

    • D. 

      The question you ask yourself when someone gives you a present.

  • 16. 
    Which of the following is an example of parallelism? 
    • A. 

      The company offers retraining to help employees move into careers like management, software development, service technicians, and sales trainees.

    • B. 

      The problem was not in planning or in development, but rather in production.

    • C. 

      The presentation was informative, lively, and a source of inspiration.

  • 17. 
    Which option best reflects a modern business style? ___________________ I have amended the articles of association. 
    • A. 

      In accordance with your request,

    • B. 

      As requested,

    • C. 

      Pursuant to your request,

    • D. 

      In accordance with the arrangements

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