Clear Communication: Are You An Expert Now?

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| By Marlena.ryl.zale
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Marlena.ryl.zale
Community Contributor
Quizzes Created: 1 | Total Attempts: 65
Questions: 19 | Attempts: 65

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Clear Communication: Are You An Expert Now? - Quiz

A short quiz to test how much you remember from the course so far.
Beware! Some questions have more than one right answer! :)


Questions and Answers
  • 1. 

    In business relationships, whether with employees or colleagues or with clients and partners, the level of __________ is the greatest determinant of success.

    • A.

      Trust

    • B.

      Technical competence

    • C.

      Fees

    • D.

      Stress

    Correct Answer
    A. Trust
    Explanation
    Trust is the foundation of any successful business relationship. Without trust, it is difficult to establish effective communication, collaboration, and cooperation. Trust allows for open and honest interactions, promotes loyalty and commitment, and fosters a positive work environment. It is through trust that employees feel empowered to take risks, clients feel confident in the services provided, and partners can rely on each other for support. Trust is essential for building strong, long-lasting relationships and is crucial for achieving success in business.

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  • 2. 

    To build trust in a professional relationship, it is important that we display a high level of

    • A.

      Empathy.

    • B.

      Formality.

    • C.

      Flexibility on price.

    Correct Answer
    A. Empathy.
    Explanation
    In a professional relationship, displaying a high level of empathy is crucial for building trust. Empathy allows individuals to understand and share the feelings of others, which fosters a sense of connection and understanding. By showing empathy, professionals can demonstrate that they genuinely care about the needs and concerns of their clients or colleagues, creating a positive and trusting environment. This can lead to better communication, collaboration, and overall success in the professional relationship.

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  • 3. 

    When dealing with native speakers, if in doubt, it is better to use language that is

    • A.

      Neutral or slightly less formal.

    • B.

      Highly formal.

    • C.

      Informal.

    • D.

      Impersonal.

    Correct Answer
    A. Neutral or slightly less formal.
    Explanation
    Writing too formally can prevent you from developing a good rapport with a client. While casual language may give the impression you are not as careful as you should be, excessive formality may give the impression that you are not interested in your reader.

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  • 4. 

    The '4 hats' approach to writing involves:

    • A.

      The madman

    • B.

      The architect

    • C.

      The carpenter

    • D.

      The judge

    • E.

      The lawyer

    • F.

      The circus performer

    Correct Answer(s)
    A. The madman
    B. The architect
    C. The carpenter
    D. The judge
    Explanation
    The '4 hats' approach to writing involves different roles or perspectives that a writer should adopt during the writing process. The madman represents the creative and imaginative aspect of writing, where ideas flow freely. The architect symbolizes the planning and organizing stage, where the writer structures their thoughts and creates a framework for the writing. The carpenter represents the actual writing and construction of the piece, where the writer focuses on grammar, sentence structure, and clarity. The judge represents the critical evaluation stage, where the writer assesses the effectiveness and quality of their writing. By wearing these different hats, a writer can approach their work from various angles and ensure a well-rounded and polished final product.

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  • 5. 

    "It should be underlined that", "It should be noted that", "It is worth noting that". These sentences may be a sign of...

    • A.

      Losing the main points among unnecessary detail and language.

    • B.

      Great English

    • C.

      Emphasizing the main points.

    • D.

      Informal style.

    Correct Answer
    A. Losing the main points among unnecessary detail and language.
    Explanation
    Overused "throat clearing phrases" may mean you need to reconsider the relevance of all of your points. Ideally, everything should be 'worth noting'; otherwise why write it?

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  • 6. 

    Linking words (e.g. so, but, although, because, as, since) should go in the middle of your sentences. This helps make your text easier to follow. 

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    Think of linking words as signposts: a sign at the beginning of a road helps you know where you are going; putting one further down the road won't stop you from getting lost...

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  • 7. 

    Throw the biggest stone

    • A.

      First.

    • B.

      Last.

    • C.

      In the middle.

    Correct Answer
    A. First.
    Explanation
    Lead with the most important information - from your reader's point of view. Don't save the main point till last; your reader may not get there!

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  • 8. 

    KISS means

    • A.

      Keep it simple, stupid!

    • B.

      Keep it short and simple.

    • C.

      Keep it secret; keep it safe.

    Correct Answer(s)
    A. Keep it simple, stupid!
    B. Keep it short and simple.
    Explanation
    The correct answer is "Keep it simple, stupid!" and "Keep it short and simple." These phrases are both commonly associated with the acronym KISS. They emphasize the importance of simplicity and brevity in communication or problem-solving. The use of the word "stupid" in the first phrase is meant to be self-deprecating and remind individuals to avoid overcomplicating things unnecessarily. Both phrases convey the idea that simplicity is often the most effective approach.

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  • 9. 

    Keep the average length of your sentences down to 

    • A.

      10 words.

    • B.

      20 words.

    • C.

      30 words.

    • D.

      40 words.

    Correct Answer
    B. 20 words.
    Explanation
    Keeping your sentences short - to twenty words on average - will help make make sure you don't lose your reader.

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  • 10. 

    A __________ sentence is the sentence that summarizes the main idea of a paragraph. It is usually the first sentence in a paragraph.

    • A.

      Topic

    • B.

      Concluding

    • C.

      Summary

    • D.

      Last

    Correct Answer
    A. Topic
    Explanation
    Well-planned paragraphs often start with a topic sentence; topic sentences focus the reader's attention as well as disciplining the writer to keep relevant to the main points from her plan.

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  • 11. 

    The passive voice should be used in professional writing because it is more formal.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    No. The passive voice often features in professional writing because it is more formal. But that doesn't make it superior to the active. In fact, the active voice is more direct and less abstract, making your message clearer and more memorable.

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  • 12. 

    Which options correctly complete this sentence?A commercial power of attorney must be granted by means of a management board resolution _________ it may be revoked by an individual board member.

    • A.

      However

    • B.

      , however,

    • C.

      ; however,

    • D.

      . However,

    Correct Answer(s)
    C. ; however,
    D. . However,
    Explanation
    Use a semi-colon (;) or a full stop after the first part; don't use a comma to connect to complete sentences.

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  • 13. 

    This memorandum __________ a general overview and does not discuss all the details of the obligations imposed by the Act.

    • A.

      Shall be treated as

    • B.

      Should be treated as

    • C.

      Shall be

    • D.

      Is

    Correct Answer
    D. Is
    Explanation
    Keep it short and simple!

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  • 14. 

    Which ways of closing an email are friendly in tone and help you build a rapport with your client?  

    • A.

      Should you have any questions or doubts, please do not hesitate to contact us.

    • B.

      If you have any questions, please do not hesitate to contact me.

    • C.

      If you have any questions, let me know.

    • D.

      If you have any questions, feel free to contact me.

    • E.

      Should you have any questions, please do not hesitate to contact our office.

    Correct Answer(s)
    B. If you have any questions, please do not hesitate to contact me.
    C. If you have any questions, let me know.
    D. If you have any questions, feel free to contact me.
    Explanation
    While "Should you have any questions..." is of course 'correct' it is slightly formalistic. If you want to warm up the tone, use one of the other alternatives.

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  • 15. 

    The acronym WIIFM - what's in it for me? - refers to:

    • A.

      The feeling we have when asked to stay late at work.

    • B.

      The reluctance we feel when someone asks us for a favour.

    • C.

      The question our reader asks herself when beginning to read our correspondence.

    • D.

      The question you ask yourself when someone gives you a present.

    Correct Answer
    C. The question our reader asks herself when beginning to read our correspondence.
    Explanation
    Asking ourselves what the reader expects from our advice/correspondence disciplines us to be as clear, relevant and helpful as possible.

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  • 16. 

    Which of the following is an example of parallelism? 

    • A.

      The company offers retraining to help employees move into careers like management, software development, service technicians, and sales trainees.

    • B.

      The problem was not in planning or in development, but rather in production.

    • C.

      The presentation was informative, lively, and a source of inspiration.

    Correct Answer
    B. The problem was not in planning or in development, but rather in production.
    Explanation
    The company offers retraining to help employees move into careers like management, software development, technical service and sales.
    The presentation was informative, lively, and inspiring.

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  • 17. 

    Which option best reflects a modern business style? ___________________ I have amended the articles of association. 

    • A.

      In accordance with your request,

    • B.

      As requested,

    • C.

      Pursuant to your request,

    • D.

      In accordance with the arrangements

    Correct Answer
    B. As requested,
    Explanation
    Keep it short and simple!

    Rate this question:

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