12th Grade Recruitment Quizzes, Questions & Answers

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Do you have what it takes to be a good customer care representative? Try this fun " Customer Care Recruitment Test "! Being in a customer care field can be an interesting experience. Let's see if you can handle...

Questions: 15 | Attempts: 4695 | Last updated: Jul 3, 2025

Sample Question 1
A customer walks into the office and asks for the deadline to file a permit application. You do not know the answer. It would be best for you to do which of the following?

Tell the person what you think the answer might be.

Refer the person to your supervisor.

Say that you are not allowed to give out that information to the public.

Inform the person that you don't know but will find out.

Sample Question 2
A person approaches you and tells you of many complaints he has about your department. You should first:

Assume that his is just blowing off steam and ignore his complaints.

Check into the legitimacy of the complaints.

Ask for advice from your supervisor on the best way to handle the person.

Regard the complaints as accurate and take immediate steps to correct them.

Sample Question 3
Assume that you are taking a telephone message for a co-worker who is not in the office at the time. Of the following, the LEAST important item to write on the message is the

Length of the call.

Name of the caller

Time of the call

Telephone number of the caller

12th Grade Recruitment Quizzes, Questions & Answers

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