Directors Training - Supervising Volunteers
Questions and Answers
- 1.
A volunteer for the Department of Parks and Recreation is a person who
- A.
Can show up at camp to help out when they feel like it
- B.
Performs services subject to direct and continuous supervision and control by County officers or employees.
- C.
Performs services for the county without pay.
- D.
Both A and B
- E.
Both B and C
Correct Answer
E. Both B and CExplanation
A volunteer for the Department of Parks and Recreation is someone who performs services for the county without pay (option C). They also perform these services subject to direct and continuous supervision and control by County officers or employees (option B). Therefore, the correct answer is both B and C.Rate this question:
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- 2.
Volunteers are expected to
- A.
Work on the days and dates agreed to when they were assigned.
- B.
Take initiative to assist site staff in daily duties.
- C.
Ensure the safety of campers at all times.
- D.
All of the above.
Correct Answer
D. All of the above.Explanation
The correct answer is "All of the above." This means that volunteers are expected to work on the agreed days, take initiative to assist site staff, and ensure the safety of campers at all times. This answer encompasses all the given options and indicates that volunteers have multiple responsibilities and expectations in their role.Rate this question:
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- 3.
When providing a volunteer an orientation at the camp location you should not
- A.
Introduce other staff members and outline each person’s responsibilities.
- B.
Give an overview of the work area.
- C.
Forget to identify who they should check in with each day when they arrive and leave.
- D.
Tell them your schedule
Correct Answer
C. Forget to identify who they should check in with each day when they arrive and leave.Explanation
When providing a volunteer an orientation at the camp location, it is important to introduce other staff members and outline each person's responsibilities. This helps the volunteer understand who they can approach for help or guidance. Additionally, giving an overview of the work area provides the volunteer with a clear understanding of their surroundings and tasks. It is also important to inform the volunteer about who they should check in with each day when they arrive and leave, as this ensures proper communication and accountability. However, telling them your own schedule is not necessary during the orientation.Rate this question:
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- 4.
As a supervisor you are responsible for
- A.
Including your volunteers in staff meetings.
- B.
Providing lunch for your volunteers.
- C.
Getting to know the strengths, weaknesses, skills and interests of your volunteers.
- D.
Both A and B
- E.
Both A and C
Correct Answer
E. Both A and CExplanation
As a supervisor, it is your responsibility to include your volunteers in staff meetings to ensure they are informed and involved in the decision-making process. Additionally, getting to know the strengths, weaknesses, skills, and interests of your volunteers is important for effective delegation and task assignment. By doing so, you can ensure that each volunteer is assigned tasks that align with their abilities and interests, leading to increased productivity and job satisfaction. Therefore, both options A and C are correct.Rate this question:
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- 5.
Can a volunteer be alone with campers?
- A.
Yes
- B.
No
Correct Answer
B. NoExplanation
A volunteer should not be alone with campers as it can pose a risk to the safety and well-being of the campers. Having another adult present ensures accountability and helps prevent any potential misconduct or abuse. It is important to have a system in place where volunteers are always supervised or working in pairs to maintain a safe environment for the campers.Rate this question:
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- 6.
At the end of the volunteer’s service do you have to complete an evaluation on their performance?
- A.
Yes
- B.
No
- C.
Only if they did poorly
- D.
Only if they did well and are nominated for an award
Correct Answer
A. YesExplanation
At the end of the volunteer's service, it is necessary to complete an evaluation on their performance. This allows for a comprehensive assessment of their contributions, strengths, and areas for improvement. It helps in recognizing their efforts and providing constructive feedback for their personal growth. Additionally, evaluations can be used to determine the volunteer's eligibility for awards or recognition.Rate this question:
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- 7.
Where should you refer walk in volunteers?
- A.
Therapeutic Recreation Office
- B.
Camp Coordinator
- C.
Volunteer Office
- D.
Nowhere, let them work
Correct Answer
C. Volunteer OfficeExplanation
Walk-in volunteers should be referred to the Volunteer Office. This is the designated office that handles volunteer activities and manages the recruitment, onboarding, and placement of volunteers. Referring walk-in volunteers to the Volunteer Office ensures that their information is properly recorded, their skills and availability are assessed, and they are matched with suitable volunteer opportunities. This helps to streamline the volunteer management process and ensure that volunteers are effectively utilized in the organization.Rate this question:
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- 8.
If a volunteer is injured in the performance of their duties you should
- A.
Have the volunteer report the incident/injury to supervisor within 24 hours.
- B.
Fill out a non-employee incident report.
- C.
Fill out a PIR.
- D.
Both A and B
- E.
All of the above.
Correct Answer
D. Both A and BExplanation
If a volunteer is injured in the performance of their duties, it is important to have the volunteer report the incident/injury to their supervisor within 24 hours. This allows the supervisor to be aware of the situation and take appropriate action. Additionally, filling out a non-employee incident report is necessary to document the details of the incident and ensure that proper procedures are followed. Therefore, the correct answer is both A and B.Rate this question:
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- 9.
As a mentor, you should
- A.
Speak to volunteers frequently while you are leading the group.
- B.
Demonstrate how to lead a group.
- C.
Give them something to do right away.
- D.
All of the above.
Correct Answer
D. All of the above.Explanation
As a mentor, it is important to maintain frequent communication with volunteers in order to provide guidance and support. By speaking to them frequently, mentors can keep volunteers engaged and address any questions or concerns they may have. Demonstrating how to lead a group is also crucial as it sets an example for volunteers to follow and helps them understand the expectations and responsibilities of their role. Additionally, giving volunteers something to do right away helps to keep them actively involved and motivated. Therefore, all of the given options are important aspects of being an effective mentor.Rate this question:
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- 10.
Which is not a part of volunteer recognition?
- A.
Saying thank you.
- B.
Demonstrating how to lead a group.
- C.
Greeting them each morning.
- D.
Learning and using their names.
Correct Answer
B. Demonstrating how to lead a group.Explanation
Demonstrating how to lead a group is not a part of volunteer recognition because volunteer recognition focuses on acknowledging and appreciating the efforts and contributions of volunteers. Demonstrating how to lead a group is more related to training or mentoring volunteers rather than recognizing and appreciating their work. Volunteer recognition typically involves actions such as saying thank you, greeting volunteers each morning, and learning and using their names to create a positive and inclusive environment.Rate this question:
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- 11.
If you are having problems managing the volunteer’s behavior you can
- A.
Suspend them for the day.
- B.
Suspend them for the week.
- C.
Recommend them for reassignment.
- D.
All of the above.
Correct Answer
D. All of the above.Explanation
The correct answer is "All of the above" because if you are having problems managing a volunteer's behavior, you have multiple options to address the issue. You can choose to suspend them for the day or for the week, depending on the severity of their behavior. Additionally, you can recommend them for reassignment if their behavior continues to be problematic and other measures have not been effective. Having multiple options allows for flexibility in addressing behavioral issues and finding the most appropriate solution.Rate this question:
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- 12.
When you use consequences to manage the volunteer’s behavior you must notify the
- A.
Volunteer’s parents.
- B.
Volunteer coordinator.
- C.
Other volunteers.
- D.
Both A and B
- E.
Both B and C
Correct Answer
D. Both A and BExplanation
When consequences are used to manage a volunteer's behavior, it is important to notify both the volunteer's parents and the volunteer coordinator. This is because the parents should be informed about their child's behavior and any consequences implemented, as they have a responsibility for their child's actions. Additionally, the volunteer coordinator should also be notified to ensure that they are aware of the situation and can provide any necessary support or guidance.Rate this question:
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