CRM Quizzes & Trivia

Questions: 18 | Attempts: 721 | Last updated: Apr 15, 2020

Sample Question
___ is a CRM system that is hosted by an external vendor in the vendor's data center

Mobile CRM

Analytical CRM

Operational CRM

On-demand CRM

Customer-facing CRM

Questions: 15 | Attempts: 296 | Last updated: Dec 18, 2020

Sample Question
Why is CRM (Customer Relationship Management) one of the most valuable assets an organization can acquire?

Since organizations have not been successful in implementing Supply Chain Management systems, they have turned their resources towards CRM

CRM has proven to increase customer loyalty and retention and an organization's profitability

It is easy for an organization to steal their competitors loyal and devoted customers, therefore organizations need a viable process for targeting competitor's customers

Without CRM it is impossible to effectively manage or cross-sell products to customers

CRM also known as Customer Relationship Management is described as an approach to management, where a company is led to effectively interact with its current and potential customers. It counts a number of software...

Questions: 10 | Attempts: 562 | Last updated: May 19, 2018

Sample Question
What does CRM uses in order to help a company improve business relationships with customers?

It uses real-time market data

It uses market projections

It uses data analysis

It uses customer's reviews

Customer Claims Management Questions And Answers

It is normal for businesses to have customer claims. These may be positive or negative claims. How well do you manage customer claims in your organization? How good are you as a claims customer agent? Find out below!

Questions: 7 | Attempts: 217 | Last updated: Feb 2, 2018

Sample Question
Rajesh wants to exchange his Jeans to 34 from 36 & the product is out of stock?

Suggest Rajesh to keep the product as we don't have the size avaliable

Suggest Rajesh to wait till the product is back in stock

Rajesh can go for return and also Notify me option as he can place a fresh order when the product is back in stock

None of the given options

How Much Do You Know About CRM?

When you are in the business of buying and selling, one thing you need to ensure is that your clients are contempt and have no plans to switch up to your competitor. Customer service relations help a firm manage its interactions...

Questions: 20 | Attempts: 11765 | Last updated: Sep 30, 2020

Sample Question
How many leads can each sales person have assigned to them at a time?

100

150

200

300

Sap CRM SAP CRM Quizzes

Microsoft Dynamics CRM Microsoft Dynamics CRM Quizzes

Customer relationship management (CRM) quiz

This is your description.

Questions: 10 | Attempts: 253 | Last updated: Jun 1, 2017

Sample Question
Excluding store credits, it is NOT possible to submit another credit on a single order within the Volusion admin area if there is an existing credit in the logs for that order.

True

False

What Do You Know About Hubspot CRM?

What do you know about HubSpot CRM?

Similar to most products and services by inbound marketing and sales platform HubSpot, HubSpot CRM is a completely free service for marketers, brands, and organisations to track their outreach efforts by organizing, tracking, and...

Questions: 10 | Attempts: 142 | Last updated: Aug 3, 2021

Sample Question
When was HubSpot founded?

2006

2008

2010

2012

What Do You Know About Nimble CRM?

Nimble also known as Nimble storage is a flash storage or predictive flash storage technology created by a company by the same name. The company produces hardware and software products for the purpose of data storage. So, what do...

Questions: 10 | Attempts: 141 | Last updated: Oct 10, 2018

Sample Question
When was Nimble founded?

In 2006

In 2007

In 2008

In 2009

Customer Relationship Management Trivia Questions

Customer Relationship Management trivia questions

There is a business saying that, "The customer is always right." In essence, it means that the customer deserves utmost care and when in problems and need help, there should be a good customer relationship officer....

Questions: 15 | Attempts: 132 | Last updated: Feb 7, 2018

Sample Question
JIT philosophy does NOT include which of concept:

Eliminate Waste

Cut excess capacity or inventory

Bullwhip effect

Remove non-value added activities

None of the above

CRM For Pgrm Students Of Asbm

CRM for PGRM Students of ASBM

These questions set tracks time and your IP, make sure you don't repeat this test and don't take more than 30 min to complete. Once completed submit and ask your other friends to take this tests. The timing of the test is valid...

Questions: 5 | Attempts: 127 | Last updated: Jul 30, 2011

Sample Question
The acronym CRM stands for:

Consumer Relationship Marketing

Customer Relationship Management

Customer Relations and Marketing

Continuous Relationship Management

None of the above

CRM Sales Training Ultimate Questions! Trivia Quiz

The relationship that companies have with their clients is all round and never ends with a sale. A good customer relation manager needs to ensure that issues that clients pout forward about the company’s products or...

Questions: 10 | Attempts: 123 | Last updated: Jun 25, 2020

Sample Question
Does the customer need a copy of the Total sketcher for Tablet PC? We should enter the order ourselves rather than transferring the customer to Sales.

True

False

Pipedrive CRM Quiz: Trivia!

Questions: 10 | Attempts: 113 | Last updated: Jan 7, 2021

Sample Question
What's a web application?

It's a server computer program that the client runs in a web browser.

It's a client-server computer program that the client runs in a web browser.

It's a selling server computer program that the client runs in a web browser.

It's a client-server computer program which the seller runs in a web browser.

What Do You Know About Pipelinedeals?

What do you know about PipelineDeals?

PipelineDeals is a widely-known CRM software that affords users the opportunity of executing highly complex CRM processes. Courtesy of PipelineDeals solutions, businesses have been able to establish long-term customer...

Questions: 10 | Attempts: 105 | Last updated: Jul 23, 2018

Sample Question
Which of these tools has a similar function as PipelineDeals?

Microsoft Word

Microsoft PowerPoint

Microsoft Edge

Microsoft Excel

CRM & Reporting Quiz

View our CRM and Reports videos, and then test your knowledge.

Questions: 8 | Attempts: 86 | Last updated: Dec 5, 2013

Sample Question
Where can you customize the contents of drop-down lists on the "Company Details" page?

At the top of the drop-down, there's a blank space. Type the new item into it.

You can't customize drop-down lists in Function Point.

In the "List Maintenance" section of the "Admin" area.

Quiz: Advanced CRM Training Questions! Trivia

.Are you looking for some advanced CRM training questions to test out your skills? For you to consider yourself as someone who has a deep understanding on customer relations management, you need to understand how to deal with...

Questions: 11 | Attempts: 52 | Last updated: Jun 25, 2020

Sample Question
What types of notes are available on a customer's CRM record?

Sales

Tech

Order

Product

Microsoft Dynamics: Interaction Sync Assessment Quiz

Microsoft Dynamics: InterAction Sync Assessment Quiz

This assessment is designed around our CRM (Microsoft Dynamics) and our business processes using Interaction Sync.

Questions: 24 | Attempts: 50 | Last updated: Oct 7, 2020

Sample Question
When should you enter information into Interaction Sync? (check all that apply)

When you receive an inbound interaction

When you need to transfer a phone call

When you answer a phone call from a new customer

When you answer a phone call from an established customer