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CRM Quizzes & Trivia

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Questions: 18  |  Attempts: 721   |  Last updated: Apr 15, 2020
  • Sample Question
    ___ is a CRM system that is hosted by an external vendor in the vendor's data center



Questions: 15  |  Attempts: 296   |  Last updated: Dec 18, 2020
  • Sample Question
    Why is CRM (Customer Relationship Management) one of the most valuable assets an organization can acquire?

CRM also known as Customer Relationship Management is described as an approach to management, where a company is led to effectively interact with its current and potential customers. It counts a number of software...

Questions: 10  |  Attempts: 562   |  Last updated: May 19, 2018
  • Sample Question
    What does CRM uses in order to help a company improve business relationships with customers?

It is normal for businesses to have customer claims. These may be positive or negative claims. How well do you manage customer claims in your organization? How good are you as a claims customer agent? Find out below!

Questions: 7  |  Attempts: 217   |  Last updated: Feb 2, 2018
  • Sample Question
    Rajesh wants to exchange his Jeans to 34 from 36 & the product is out of stock?

When you are in the business of buying and selling, one thing you need to ensure is that your clients are contempt and have no plans to switch up to your competitor. Customer service relations help a firm manage its interactions...

Questions: 20  |  Attempts: 11765   |  Last updated: Sep 30, 2020
  • Sample Question
    How many leads can each sales person have assigned to them at a time?
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