Customer relationship management (CRM) quiz

1. By default, Volusion stores are configured to purge credit card information after ____ days

10

30

60

90

Volusion stores are configured to purge credit card information after 30 days. This means that after a customer's credit card information has been stored for 30 days, it will be automatically deleted from the system. This is a security measure to protect customer data and ensure that sensitive information is not stored for longer than necessary.

Explanation

Volusion stores are configured to purge credit card information after 30 days. This means that after a customer's credit card information has been stored for 30 days, it will be automatically deleted from the system. This is a security measure to protect customer data and ensure that sensitive information is not stored for longer than necessary.

2. Excluding store credits, it is NOT possible to submit another credit on a single order within the Volusion admin area if there is an existing credit in the logs for that order.

True

False

In the Volusion admin area, if there is already an existing credit in the logs for a particular order, it is not possible to submit another credit on that same order, excluding store credits. This means that once a credit has been logged for an order, no additional credits can be submitted for that order through the Volusion admin area. Therefore, the statement "Excluding store credits, it is NOT possible to submit another credit on a single order within the Volusion admin area if there is an existing credit in the logs for that order" is true.

Explanation

In the Volusion admin area, if there is already an existing credit in the logs for a particular order, it is not possible to submit another credit on that same order, excluding store credits. This means that once a credit has been logged for an order, no additional credits can be submitted for that order through the Volusion admin area. Therefore, the statement "Excluding store credits, it is NOT possible to submit another credit on a single order within the Volusion admin area if there is an existing credit in the logs for that order" is true.

3. The order statuses of Returned and Partially Returned exist in Volusion's Orders database for merchants to indicate that an order contains a return. The order status will update to Returned or Partially Returned automatically when an RMA is entered.

True

False

The given statement is false. The order statuses of Returned and Partially Returned do not exist in Volusion's Orders database.

Explanation

The given statement is false. The order statuses of Returned and Partially Returned do not exist in Volusion's Orders database.

4. In many ways, SmarterStats analytics are more accurate than Google Analytics in terms of tracking bandwidth because (google vs. smarterstats)

Google Analytics can only monitor store front traffic, not admin traffic (including bandwidth generated by use of the API)

All of the above

The given correct answer is "All of the above". This means that all of the mentioned reasons contribute to SmarterStats analytics being more accurate than Google Analytics in terms of tracking bandwidth. Google Analytics cannot monitor admin traffic or bandwidth generated by the use of the API. Additionally, since Google Analytics is controlled by JavaScript, if the script fails to load or if the page doesn't load completely, the bandwidth will not be recorded. Moreover, there are browser extensions that can be used to opt out of Google Analytics tracking, further affecting its accuracy.

Explanation

The given correct answer is "All of the above". This means that all of the mentioned reasons contribute to SmarterStats analytics being more accurate than Google Analytics in terms of tracking bandwidth. Google Analytics cannot monitor admin traffic or bandwidth generated by the use of the API. Additionally, since Google Analytics is controlled by JavaScript, if the script fails to load or if the page doesn't load completely, the bandwidth will not be recorded. Moreover, there are browser extensions that can be used to opt out of Google Analytics tracking, further affecting its accuracy.

5. Which of the following is NOT a Volusion email account password requirement?

Cannot contain the mailbox username

Cannot contain the word “password”

Cannot contain more than 2 consecutive numbers

Cannot contain mailbox domain name

The correct answer is "Cannot contain more than 2 consecutive numbers." This means that the password can contain any number of consecutive numbers, as there is no restriction on the number of consecutive numbers in the password.

Explanation

The correct answer is "Cannot contain more than 2 consecutive numbers." This means that the password can contain any number of consecutive numbers, as there is no restriction on the number of consecutive numbers in the password.

6. If a merchant's store is configured to receive live rates, however they are not getting UPS negotiated rates (and their UPS account is configured for negotiated rates), they must do the following in their Volusion admin page: After registering with UPS for negotiated shipping rates, they will receive a Shipper Number from UPS that must be entered into their store under the ___________ config variable field.

Shipping UPS Shipper Number

Shipping UPS Number

Shipping Number

(None of the Above)

After registering with UPS for negotiated shipping rates, the merchant must enter their Shipper Number from UPS into their store under the "Shipping UPS Shipper Number" config variable field. This will ensure that they are able to receive UPS negotiated rates for shipping in their Volusion admin page.

Explanation

After registering with UPS for negotiated shipping rates, the merchant must enter their Shipper Number from UPS into their store under the "Shipping UPS Shipper Number" config variable field. This will ensure that they are able to receive UPS negotiated rates for shipping in their Volusion admin page.

7. All Premium Templates are installed within ___ business days of receiving the order. The client is requested to send images outlined in the spec sheet, within ___ days once the design has been installed. If they do not provide the images within that window all default content will remain in the template.

5;30

7;7

14;7

10;7

All Premium Templates are installed within 7 business days of receiving the order. The client is requested to send images outlined in the spec sheet, within 7 days once the design has been installed. If they do not provide the images within that window all default content will remain in the template.

Explanation

All Premium Templates are installed within 7 business days of receiving the order. The client is requested to send images outlined in the spec sheet, within 7 days once the design has been installed. If they do not provide the images within that window all default content will remain in the template.

8. The default setting for "max orders per day per IP" is ___ orders.

5

10

15

20

The default setting for "max orders per day per IP" is 20 orders. This means that a single IP address is allowed to place a maximum of 20 orders in a day.

Explanation

The default setting for "max orders per day per IP" is 20 orders. This means that a single IP address is allowed to place a maximum of 20 orders in a day.

9. Which of the following types of products can be listed on eBay via the Volusion admin interface?

Donation products

Gift Certificate products (products with Allow Price Edit box selected in Advanced Settings > Misc)

Child products

Parent products

Child products can be listed on eBay via the Volusion admin interface.

Explanation

Child products can be listed on eBay via the Volusion admin interface.

10. Before using the CRM, you have to configure "departments" the CRM will sort email into as well as configure the email settings to connect the CRM to one or more email accounts to be associated with your store. Up to ____ departments can be created within the CRM.

10

20

30

40

The correct answer is 40. The question states that before using the CRM, you need to configure "departments" for sorting emails and connect the CRM to one or more email accounts. It also mentions that up to a certain number of departments can be created within the CRM. Since the question does not specify the maximum number of departments, the correct answer is the highest option provided, which is 40.

Explanation

The correct answer is 40. The question states that before using the CRM, you need to configure "departments" for sorting emails and connect the CRM to one or more email accounts. It also mentions that up to a certain number of departments can be created within the CRM. Since the question does not specify the maximum number of departments, the correct answer is the highest option provided, which is 40.

Customer Relationship Management (CRM) Quiz