Customer Relationship Management (CRM) Quiz

Reviewed by Editorial Team
The ProProfs editorial team is comprised of experienced subject matter experts. They've collectively created over 10,000 quizzes and lessons, serving over 100 million users. Our team includes in-house content moderators and subject matter experts, as well as a global network of rigorously trained contributors. All adhere to our comprehensive editorial guidelines, ensuring the delivery of high-quality content.
Learn about Our Editorial Process
| By Volusion1
V
Volusion1
Community Contributor
Quizzes Created: 2 | Total Attempts: 541
| Attempts: 315
SettingsSettings
Please wait...
  • 1/10 Questions

    By default, Volusion stores are configured to purge credit card information after ____ days

    • 10
    • 30
    • 60
    • 90
Please wait...
About This Quiz

This CRM quiz assesses knowledge on managing customer relationships using Volusion software, focusing on order handling, security settings, and analytics comparison. It's ideal for enhancing CRM skills and understanding specific software functionalities.

Customer Relationship Management (CRM) Quiz - Quiz

Quiz Preview

  • 2. 

    Excluding store credits, it is NOT possible to submit another credit on a single order within the Volusion admin area if there is an existing credit in the logs for that order.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    In the Volusion admin area, if there is already an existing credit in the logs for a particular order, it is not possible to submit another credit on that same order, excluding store credits. This means that once a credit has been logged for an order, no additional credits can be submitted for that order through the Volusion admin area. Therefore, the statement "Excluding store credits, it is NOT possible to submit another credit on a single order within the Volusion admin area if there is an existing credit in the logs for that order" is true.

    Rate this question:

  • 3. 

    The order statuses of Returned and Partially Returned exist in Volusion's Orders database for merchants to indicate that an order contains a return. The order status will update to Returned or Partially Returned automatically when an RMA is entered.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    The given statement is false. The order statuses of Returned and Partially Returned do not exist in Volusion's Orders database.

    Rate this question:

  • 4. 

    In many ways, SmarterStats analytics are more accurate than Google Analytics in terms of tracking bandwidth because (google vs. smarterstats)

    • Google Analytics can only monitor store front traffic, not admin traffic (including bandwidth generated by use of the API)

    • Google Analytics is controlled by JavaScript. This means that if the script fails to load, or if the page doesn’t load all the way, the bandwidth will not be recorded in GA.

    • There are a large number of extensions for Firefox and Chrome that are designed specifically to not respond to the Google Analytics script. In other words, they allow you to “opt out”

    • All of the above

    Correct Answer
    A. All of the above
    Explanation
    The given correct answer is "All of the above". This means that all of the mentioned reasons contribute to SmarterStats analytics being more accurate than Google Analytics in terms of tracking bandwidth. Google Analytics cannot monitor admin traffic or bandwidth generated by the use of the API. Additionally, since Google Analytics is controlled by JavaScript, if the script fails to load or if the page doesn't load completely, the bandwidth will not be recorded. Moreover, there are browser extensions that can be used to opt out of Google Analytics tracking, further affecting its accuracy.

    Rate this question:

  • 5. 

    Which of the following is NOT a Volusion email account password requirement?

    • Cannot contain the mailbox username

    • Cannot contain the word “password”

    • Cannot contain more than 2 consecutive numbers

    • Cannot contain mailbox domain name

    Correct Answer
    A. Cannot contain more than 2 consecutive numbers
    Explanation
    The correct answer is "Cannot contain more than 2 consecutive numbers." This means that the password can contain any number of consecutive numbers, as there is no restriction on the number of consecutive numbers in the password.

    Rate this question:

  • 6. 

    If a merchant's store is configured to receive live rates, however they are not getting UPS negotiated rates (and their UPS account is configured for negotiated rates), they must do the following in their Volusion admin page: After registering with UPS for negotiated shipping rates, they will receive a Shipper Number from UPS that must be entered into their store under the ___________ config variable field.

    • Shipping UPS Shipper Number

    • Shipping UPS Number

    • Shipping Number

    • (None of the Above)

    Correct Answer
    A. Shipping UPS Shipper Number
    Explanation
    After registering with UPS for negotiated shipping rates, the merchant must enter their Shipper Number from UPS into their store under the "Shipping UPS Shipper Number" config variable field. This will ensure that they are able to receive UPS negotiated rates for shipping in their Volusion admin page.

    Rate this question:

  • 7. 

    All Premium Templates are installed within ___ business days of receiving the order. The client is requested to send images outlined in the spec sheet, within ___ days once the design has been installed. If they do not provide the images within that window all default content will remain in the template.

    • 5;30

    • 7;7

    • 14;7

    • 10;7

    Correct Answer
    A. 7;7
    Explanation
    All Premium Templates are installed within 7 business days of receiving the order. The client is requested to send images outlined in the spec sheet, within 7 days once the design has been installed. If they do not provide the images within that window all default content will remain in the template.

    Rate this question:

  • 8. 

    The default setting for "max orders per day per IP" is ___ orders.

    • 5

    • 10

    • 15

    • 20

    Correct Answer
    A. 20
    Explanation
    The default setting for "max orders per day per IP" is 20 orders. This means that a single IP address is allowed to place a maximum of 20 orders in a day.

    Rate this question:

  • 9. 

    Which of the following types of products can be listed on eBay via the Volusion admin interface?

    • Donation products

    • Gift Certificate products (products with Allow Price Edit box selected in Advanced Settings > Misc)

    • Child products

    • Parent products

    Correct Answer
    A. Child products
    Explanation
    Child products can be listed on eBay via the Volusion admin interface.

    Rate this question:

  • 10. 

    Before using the CRM, you have to configure “departments” the CRM will sort email into as well as configure the email settings to connect the CRM to one or more email accounts to be associated with your store. Up to ____ departments can be created within the CRM.

    • 10

    • 20

    • 30

    • 40

    Correct Answer
    A. 40
    Explanation
    The correct answer is 40. The question states that before using the CRM, you need to configure "departments" for sorting emails and connect the CRM to one or more email accounts. It also mentions that up to a certain number of departments can be created within the CRM. Since the question does not specify the maximum number of departments, the correct answer is the highest option provided, which is 40.

    Rate this question:

Quiz Review Timeline (Updated): Oct 8, 2024 +

Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Oct 08, 2024
    Quiz Edited by
    ProProfs Editorial Team
  • Aug 08, 2013
    Quiz Created by
    Volusion1
Back to Top Back to top
Advertisement
×

Wait!
Here's an interesting quiz for you.

We have other quizzes matching your interest.