Customer Relationship Management (CRM) Quiz

10 Questions | Total Attempts: 253

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CRM Quizzes & Trivia

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Questions and Answers
  • 1. 
    Excluding store credits, it is NOT possible to submit another credit on a single order within the Volusion admin area if there is an existing credit in the logs for that order.
    • A. 

      True

    • B. 

      False

  • 2. 
    By default, Volusion stores are configured to purge credit card information after ____ days
    • A. 

      10

    • B. 

      30

    • C. 

      60

    • D. 

      90

  • 3. 
    The default setting for "max orders per day per IP" is ___ orders.
    • A. 

      5

    • B. 

      10

    • C. 

      15

    • D. 

      20

  • 4. 
    Which of the following is NOT a Volusion email account password requirement?
    • A. 

      Cannot contain the mailbox username

    • B. 

      Cannot contain the word “password”

    • C. 

      Cannot contain more than 2 consecutive numbers

    • D. 

      Cannot contain mailbox domain name

  • 5. 
    The order statuses of Returned and Partially Returned exist in Volusion's Orders database for merchants to indicate that an order contains a return. The order status will update to Returned or Partially Returned automatically when an RMA is entered.
    • A. 

      True

    • B. 

      False

  • 6. 
    In many ways, SmarterStats analytics are more accurate than Google Analytics in terms of tracking bandwidth because (google vs. smarterstats)
    • A. 

      Google Analytics can only monitor store front traffic, not admin traffic (including bandwidth generated by use of the API)

    • B. 

      Google Analytics is controlled by JavaScript. This means that if the script fails to load, or if the page doesn’t load all the way, the bandwidth will not be recorded in GA.

    • C. 

      There are a large number of extensions for Firefox and Chrome that are designed specifically to not respond to the Google Analytics script. In other words, they allow you to “opt out”

    • D. 

      All of the above

  • 7. 
    Before using the CRM, you have to configure “departments” the CRM will sort email into as well as configure the email settings to connect the CRM to one or more email accounts to be associated with your store. Up to ____ departments can be created within the CRM.
    • A. 

      10

    • B. 

      20

    • C. 

      30

    • D. 

      40

  • 8. 
    Which of the following types of products can be listed on eBay via the Volusion admin interface?
    • A. 

      Donation products

    • B. 

      Gift Certificate products (products with Allow Price Edit box selected in Advanced Settings > Misc)

    • C. 

      Child products

    • D. 

      Parent products

  • 9. 
    All Premium Templates are installed within ___ business days of receiving the order. The client is requested to send images outlined in the spec sheet, within ___ days once the design has been installed. If they do not provide the images within that window all default content will remain in the template.
    • A. 

      5;30

    • B. 

      7;7

    • C. 

      14;7

    • D. 

      10;7

  • 10. 
    If a merchant's store is configured to receive live rates, however they are not getting UPS negotiated rates (and their UPS account is configured for negotiated rates), they must do the following in their Volusion admin page: After registering with UPS for negotiated shipping rates, they will receive a Shipper Number from UPS that must be entered into their store under the ___________ config variable field.
    • A. 

      Shipping UPS Shipper Number

    • B. 

      Shipping UPS Number

    • C. 

      Shipping Number

    • D. 

      (None of the Above)

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