Customer Relationship Management Trivia Questions

15 Questions | By Mastone | Last updated: Mar 21, 2022 | Total Attempts: 142

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There is a business saying that, "The customer is always right. " In essence, it means that the customer deserves utmost care and when in problems and need help, there should be a good customer relationship officer. Find out more below.

Questions and Answers

1.

JIT philosophy does NOT include which of concept:
- A.
  
  Eliminate Waste
- B.
  
  Cut excess capacity or inventory
- C.
  
  Bullwhip effect
- D.
  
  Remove non-value added activities
- E.
  
  None of the above
2.

Automatically stopping the process when something is wrong and then fixing the problems on the line itself as they occurs is known as:
- A.
  
  Kawasaki
- B.
  
  Jidoka
- C.
  
  Poka-Yoke
- D.
  
  Toyota RFID
3.

What are the four causes of the bullwhip effect?
- A.
  
  Demand forecast updating, order batching, price fluctuation, rationing and shortage gaming
- B.
  
  Silo mentality, lack of trust, lack of knowledge, supply chain visibility
- C.
  
  Order fulfillment, product development, returns management, and customer service management
- D.
  
  Supply chain visibility, customer relationship management, price fluctuations, demand management
4.

Which of the following is NOT an obstacle to integration:
- A.
  
  Silo mentality
- B.
  
  Order fulfillment
- C.
  
  Lack of supply visibility
- D.
  
  Lack of trust
- E.
  
  Lack of knowledge
5.

Customer Relationship Management includes which of the following processes:
- A.
  
  Sharing information
- B.
  
  Formation of cross-company teams to improve product design
- C.
  
  Development of shared goals
- D.
  
  Improved performance and profitability for trading partners
- E.
  
  All of the above
6.

Stocking up to take advantage of low price offers is called:
- A.
  
  Everyday low prices
- B.
  
  Shortage gaming
- C.
  
  Forward buying
- D.
  
  Rationing
7.

When buyers inflate orders to satisfy their real needs, this process is called:
- A.
  
  Shortage gaming
- B.
  
  Rationing
- C.
  
  Price fluctuations
- D.
  
  Order batching
8.

The supplier may allocate product in proportion to what buyers ordered when demand exceeds a supplier's finished goods availability.
- A.
  
  Shortage gaming
- B.
  
  Rationing
- C.
  
  Forward buying
- D.
  
  Every day low prices
9.

What factors can cause disruptions in the supply chain?
- A.
  
  Weather
- B.
  
  Political upheavals
- C.
  
  Customs delays
- D.
  
  All of the above
- E.
  
  None of the above
10.

Which of the following activities is NOT used to manage supply chain risks?
- A.
  
  Increase safety stock and forward buying
- B.
  
  Diversify the supply bases
- C.
  
  Utilize a supply chain IT system
- D.
  
  Identify backup suppliers and logistics services
- E.
  
  Demand forecast updating
11.

A method in which production of the item begins in advance of customer needs.
- A.
  
  Push system
- B.
  
  Pull system
- C.
  
  JIT System
- D.
  
  Lean manufacturing
12.

A method in which customer demand activates production of the service or item.
- A.
  
  Pull system
- B.
  
  JIT System
- C.
  
  Push system
- D.
  
  Lean manufacturing
13.

How does JIT commits to quality?
- A.
  
  Quality at the source (Jidoka)
- B.
  
  Consistent Quality
- C.
  
  High performance quality
- D.
  
  Continuos improvement and preventative maintenance
- E.
  
  All of the above
14.

Which department are considered part of the JIT philosophy?
- A.
  
  Human Resources
- B.
  
  Logistics and Transportation
- C.
  
  Information Technology
- D.
  
  Facilities and Manufacturing Systems
- E.
  
  All of the above
15.

What criteria do managers use to determine whether to consolidate or expand their warehouse operations?
- A.
  
  Market demand is random
- B.
  
  Areas of higher than average demand offset by areas with lower than average demand
- C.
  
  Distance/Responsiveness.
- D.
  
  Transportation costs
- E.
  
  A and B only