There is a business saying that, "The customer is always right." In essence, it means that the customer deserves utmost care and when in problems and need help, there should be a good customer relationship officer. Find out more below.
Sharing information
Formation of cross-company teams to improve product design
Development of shared goals
Improved performance and profitability for trading partners
All of the above
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Quality at the source (Jidoka)
Consistent Quality
High performance quality
Continuos improvement and preventative maintenance
All of the above
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Human Resources
Logistics and Transportation
Information Technology
Facilities and Manufacturing Systems
All of the above
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Push system
Pull system
JIT System
Lean manufacturing
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Pull system
JIT System
Push system
Lean manufacturing
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Silo mentality
Order fulfillment
Lack of supply visibility
Lack of trust
Lack of knowledge
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Shortage gaming
Rationing
Forward buying
Every day low prices
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Demand forecast updating, order batching, price fluctuation, rationing and shortage gaming
Silo mentality, lack of trust, lack of knowledge, supply chain visibility
Order fulfillment, product development, returns management, and customer service management
Supply chain visibility, customer relationship management, price fluctuations, demand management
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Eliminate Waste
Cut excess capacity or inventory
Bullwhip effect
Remove non-value added activities
None of the above
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Everyday low prices
Shortage gaming
Forward buying
Rationing
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Kawasaki
Jidoka
Poka-Yoke
Toyota RFID
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Market demand is random
Areas of higher than average demand offset by areas with lower than average demand
Distance/Responsiveness.
Transportation costs
A and B only
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Shortage gaming
Rationing
Price fluctuations
Order batching
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Increase safety stock and forward buying
Diversify the supply bases
Utilize a supply chain IT system
Identify backup suppliers and logistics services
Demand forecast updating
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