Customer Relationship Management Trivia Questions
There is a business saying that, "The customer is always right. " In essence, it means that the customer deserves utmost care and when in problems and need help, there should be a good customer relationship officer. Find out more below.
- 1.JIT philosophy does NOT include which of concept:
- A.
Eliminate Waste
- B.
Cut excess capacity or inventory
- C.
Bullwhip effect
- D.
Remove non-value added activities
- E.
None of the above
- 2.Automatically stopping the process when something is wrong and then fixing the problems on the line itself as they occurs is known as:
- A.
Kawasaki
- B.
Jidoka
- C.
Poka-Yoke
- D.
Toyota RFID
- 3.What are the four causes of the bullwhip effect?
- A.
Demand forecast updating, order batching, price fluctuation, rationing and shortage gaming
- B.
Silo mentality, lack of trust, lack of knowledge, supply chain visibility
- C.
Order fulfillment, product development, returns management, and customer service management
- D.
Supply chain visibility, customer relationship management, price fluctuations, demand management
- 4.Which of the following is NOT an obstacle to integration:
- A.
Silo mentality
- B.
Order fulfillment
- C.
Lack of supply visibility
- D.
Lack of trust
- E.
Lack of knowledge
- 5.Customer Relationship Management includes which of the following processes:
- A.
Sharing information
- B.
Formation of cross-company teams to improve product design
- C.
Development of shared goals
- D.
Improved performance and profitability for trading partners
- E.
All of the above
- 6.Stocking up to take advantage of low price offers is called:
- A.
Everyday low prices
- B.
Shortage gaming
- C.
Forward buying
- D.
Rationing
- 7.When buyers inflate orders to satisfy their real needs, this process is called:
- A.
Shortage gaming
- B.
Rationing
- C.
Price fluctuations
- D.
Order batching
- 8.The supplier may allocate product in proportion to what buyers ordered when demand exceeds a supplier's finished goods availability.
- A.
Shortage gaming
- B.
Rationing
- C.
Forward buying
- D.
Every day low prices
- 9.What factors can cause disruptions in the supply chain?
- A.
Weather
- B.
Political upheavals
- C.
Customs delays
- D.
All of the above
- E.
None of the above
- 10.Which of the following activities is NOT used to manage supply chain risks?
- A.
Increase safety stock and forward buying
- B.
Diversify the supply bases
- C.
Utilize a supply chain IT system
- D.
Identify backup suppliers and logistics services
- E.
Demand forecast updating
- 11.A method in which production of the item begins in advance of customer needs.
- A.
Push system
- B.
Pull system
- C.
JIT System
- D.
Lean manufacturing
- 12.A method in which customer demand activates production of the service or item.
- A.
Pull system
- B.
JIT System
- C.
Push system
- D.
Lean manufacturing
- 13.How does JIT commits to quality?
- A.
Quality at the source (Jidoka)
- B.
Consistent Quality
- C.
High performance quality
- D.
Continuos improvement and preventative maintenance
- E.
All of the above
- 14.Which department are considered part of the JIT philosophy?
- A.
Human Resources
- B.
Logistics and Transportation
- C.
Information Technology
- D.
Facilities and Manufacturing Systems
- E.
All of the above
- 15.What criteria do managers use to determine whether to consolidate or expand their warehouse operations?
- A.
Market demand is random
- B.
Areas of higher than average demand offset by areas with lower than average demand
- C.
Distance/Responsiveness.
- D.
Transportation costs
- E.
A and B only
Questions: 20 | Attempts: 11759 | Last updated: Sep 30, 2020
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