Customer Relationship Management Trivia Questions

15 Questions | Total Attempts: 114

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CRM Quizzes & Trivia

There is a business saying that, "The customer is always right. " In essence, it means that the customer deserves utmost care and when in problems and need help, there should be a good customer relationship officer. Find out more below.


Questions and Answers
  • 1. 
    JIT philosophy does NOT include which of concept:
    • A. 

      Eliminate Waste

    • B. 

      Cut excess capacity or inventory

    • C. 

      Bullwhip effect

    • D. 

      Remove non-value added activities

    • E. 

      None of the above

  • 2. 
    Automatically stopping the process when something is wrong and then fixing the problems on the line itself as they occurs is known as:
    • A. 

      Kawasaki

    • B. 

      Jidoka

    • C. 

      Poka-Yoke

    • D. 

      Toyota RFID

  • 3. 
    What are the four causes of the bullwhip effect?
    • A. 

      Demand forecast updating, order batching, price fluctuation, rationing and shortage gaming

    • B. 

      Silo mentality, lack of trust, lack of knowledge, supply chain visibility

    • C. 

      Order fulfillment, product development, returns management, and customer service management

    • D. 

      Supply chain visibility, customer relationship management, price fluctuations, demand management

  • 4. 
    Which of the following is NOT an obstacle to integration:
    • A. 

      Silo mentality

    • B. 

      Order fulfillment

    • C. 

      Lack of supply visibility

    • D. 

      Lack of trust

    • E. 

      Lack of knowledge

  • 5. 
    Customer Relationship Management includes which of the following processes:
    • A. 

      Sharing information

    • B. 

      Formation of cross-company teams to improve product design

    • C. 

      Development of shared goals

    • D. 

      Improved performance and profitability for trading partners

    • E. 

      All of the above

  • 6. 
    Stocking up to take advantage of low price offers is called:
    • A. 

      Everyday low prices

    • B. 

      Shortage gaming

    • C. 

      Forward buying

    • D. 

      Rationing

  • 7. 
    When buyers inflate orders to satisfy their real needs, this process is called:
    • A. 

      Shortage gaming

    • B. 

      Rationing

    • C. 

      Price fluctuations

    • D. 

      Order batching

  • 8. 
    The supplier may allocate product in proportion to what buyers ordered when demand exceeds a supplier's finished goods availability. 
    • A. 

      Shortage gaming

    • B. 

      Rationing

    • C. 

      Forward buying

    • D. 

      Every day low prices

  • 9. 
    What factors can cause disruptions in the supply chain?
    • A. 

      Weather

    • B. 

      Political upheavals

    • C. 

      Customs delays

    • D. 

      All of the above

    • E. 

      None of the above

  • 10. 
    Which of the following activities is NOT used to manage supply chain risks?
    • A. 

      Increase safety stock and forward buying

    • B. 

      Diversify the supply bases

    • C. 

      Utilize a supply chain IT system

    • D. 

      Identify backup suppliers and logistics services

    • E. 

      Demand forecast updating

  • 11. 
    A method in which production of the item begins in advance of customer needs. 
    • A. 

      Push system

    • B. 

      Pull system

    • C. 

      JIT System

    • D. 

      Lean manufacturing

  • 12. 
    A method in which customer demand activates production of the service or item.
    • A. 

      Pull system

    • B. 

      JIT System

    • C. 

      Push system

    • D. 

      Lean manufacturing

  • 13. 
    How does JIT commits to quality?
    • A. 

      Quality at the source (Jidoka)

    • B. 

      Consistent Quality

    • C. 

      High performance quality

    • D. 

      Continuos improvement and preventative maintenance

    • E. 

      All of the above

  • 14. 
    Which department are considered part of the JIT philosophy?
    • A. 

      Human Resources

    • B. 

      Logistics and Transportation

    • C. 

      Information Technology

    • D. 

      Facilities and Manufacturing Systems

    • E. 

      All of the above

  • 15. 
    What criteria do managers use to determine whether to consolidate or expand their warehouse operations?
    • A. 

      Market demand is random

    • B. 

      Areas of higher than average demand offset by areas with lower than average demand

    • C. 

      Distance/Responsiveness.

    • D. 

      Transportation costs

    • E. 

      A and B only