Understand The Phenomenon Of Customer Relationship Management
Customer relationship management is a process in which a business or other organization administers its interactions with customers, typically using data analysis to study large amounts of information. Understand the phenomenon of Customer relationship management in this Quiz!
- 1.Standard Sales Cycle Dashboard shows which of the following ? (2 correct answers)
- A.
Average Sales Cycle
- B.
Loss Reason for Sales Cycles Revenue
- C.
Lost Revenue by Quarter
- D.
Lost Revenue by Quarterly Revenues
- 2.Standard Pipeline Sourcing Dashboard shows which of the following ? (2 correct answers)
- A.
Marketing Opportunities by Sources of Quarter
- B.
Revenue Generation by Quarter
- C.
New Opportunities by Quarter
- D.
Revenue Generation by Quarterly Business Orders
- 3.What is the benefit of integrating Savo with SAP CRM Sales Opportunity in SAP CRM 7.0 EhP1 ?
- A.
It helps sales team collaboration in Rating and statistic function to identify the best results.
- B.
It helps sales representatives getting perfect support in closing deals.
- C.
The right tool for the right User Experience targeted conversations with buyers.
- D.
It helps sales representatives & enables brand owners to increase the effectiveness.
- 4.What is the benefit of central Shared Tools with SAP CRM EhP1 ?
- A.
Share Tool enables you to share status indicator.
- B.
Share Tool enables you to share Interactive Report Functionality links.
- C.
Share Tool enables you to enhance Tile layout personalization.
- D.
Share Tool enables you to share your Favorites, Reports, saved Searches, Tags with others users.
- 5.What are the main features of marketing calendar with SAP CRM EhP1 ? (2 correct answers)
- A.
It allows you to create new Action Menu.
- B.
It allows you to view marketing competitive address plan.
- C.
You can overview all promotional events within a certain time range.
- D.
It allows you to create new promotions or campaigns by creating a bar directly in the appropriate time range.
- 6.What is Relationship Segmentation for High Volume Segmentation SAP CRM EhP1 ?
- A.
All the information is stored in one single group.
- B.
All the information is stored in the target group contact person, organization, relationship.
- C.
All the information is stored in Favorites.
- D.
All the information is stored in Assigned Tags table.
- 7.Which of these Option is not available in the new Marketing Calendar Interface ?
- A.
Worklist.
- B.
Marketing Analysis.
- C.
Accounts & Products.
- D.
Marketing Performance.
- 8.Which type of view is not available in the enhanced Marketing Calendar Interface ?
- A.
List View.
- B.
Cluster - Type View.
- C.
Hierarchy View.
- D.
Type - Priority View.
- 9.What are the benefits of real time offer management (RTOM) with SAP CRM EhP1 ? (2 correct answers)
- A.
Supports and manages the administration, distribution, and consumption process.
- B.
Enhance cross/up sell and retention during inbound and outbound interactions.
- C.
It help partners collaborate business process, to enable channel partners managing products links.
- D.
Synchronize and improve offering across all interaction channels.
- 10.What are Object segementation in SAP CRM High volume segmentaion EhP1 ? (2 correct answers)
- A.
Object segmentation allows you to use certain object attributes to model target groups.
- B.
Segmentation based on objects is only possible when the objects are not in SAP CRM.
- C.
Object attributes are stored in the target group.
- D.
Objects assigned to the selected business partners are saved with the target group.
- 11.In Marketing Funds Management EhP1 with channel marketing fund process which of the following positions are involved to execute the process ? (2 correct answers)
- A.
Channel manager.
- B.
Partner manager.
- C.
Partner request manager.
- D.
Partner execution manager.
- 12.What is the new feature introduced with WEB UI EhP1 in SAP CRM ?
- A.
Object Tagging
- B.
Power Users Administrators
- C.
Embedded Rapid Application
- D.
Enhanced Interaction Center Area
- 13.Which of the following EhP1 feature has integration with Google Maps ?
- A.
Google Mashup Integration.
- B.
Google Social Integration.
- C.
Web Mashup Functionality.
- D.
Google Networking Navigation.
- 14.What are the following solution is offered by SAP with Vendavo Integration ?
- A.
Pricing Management
- B.
Price Margin Management
- C.
Conditional Price Management
- D.
Vendavo Margin Management
- 15.Which of the following statement is true regarding EhP1 BP confirmation in call transfer scenario ?
- A.
Calling customer will be confirmed from one agent when it is transferred from another agent.
- B.
Customer calling will be confirmed by the IC manager.
- C.
Customer calling will be confirmed by one agent only.
- D.
Calling customer can be automatically confirmed when it is transferred from another agent.
- 16.What is Web Mashup Functionality in SAP CRM 7.0 EhP1 ?
- A.
It allows customers and partner to easily define new content that combines data and services from internal and external sources.
- B.
It allows to configure the mashup view via social network.
- C.
It allows to Create Rapid Applications from Web Services.
- D.
It allows to define mapping between Rapid Applications and exiting applications.
- 17.What are Checklists for Service Orders and Service Requests feature in SAP CRM 7.0 EhP1 ? (2 correct answers)
- A.
You can Favorite the collection of direct links to predefined objects.
- B.
You can Create a widget based on an URL or HTML/Java script.
- C.
You can setup sequential or parallel service processing with a visual graphical flow.
- D.
You can follow the sequence while servicing the customers in highly regulated industries.
- 18.What are the views available in Service request dashboard with SAP CRM 7.0 EhP1 Service Analytics ? (2 correct answers)
- A.
Service request for
- B.
Service request in
- C.
Service request link
- D.
Service request category
- 19.Which of the following EhP1 WEB UI deliveres end-user and power-user focused features ? (3 correct answers)
- A.
Enhanced Extensibility
- B.
Framework Documentation
- C.
Tile Layout Personalization
- D.
Code-free Dashboards
- 20.What are the benefits of Object tagging feature with SAP CRM EhP1 ? (2 correct answers)
- A.
Object tagging feature is created for usability purposes but it is also a powerful tool for search optimization.
- B.
Object tagging feature is used to Combine internal and external data and services.
- C.
Object tagging is more advantageous to use in terms of Search Optimization against traditional navigation bar.
- D.
Object tagging feature is used UI configuration and mapping.
- 21.What actions are available from the tag cloud tray in Object tagging EhP1 ?
- A.
My Cloud, Search for, Search for Objects, Popular, My recent.
- B.
My cloud, Search, My recent, New.
- C.
Search, My cloud search, My recent, My cloud.
- D.
Tag for cloud, My cloud, My recent cloud, My new cloud.
- 22.
Complete the following process with respect to Marketing fund process mnagement in EhP1 ?- A.
Partner Manager approve Budgets.
- B.
Partner Manager enrolls to the MDF program & checks available Funds.
- C.
Partner Manager does Marketing Analysis.
- D.
Partner Manager enrolls MRF program.
- 23.
Market Development Funds is integrated into following. Complete the flow.
- A.
SAP CRM Partner Channel Management, SAP Business Intelligence.
- B.
SAP CRM, SAP BCM.
- C.
SAP Server, SAP DB.
- D.
SAP Server, SAP Business intelligence.
- 24.What is tile layout feature in SAP CRM WEB UI EhP1 ? (2 correct answers)
- A.
Tile layout feature is used for specific needs to built templates.
- B.
Tile layout feature is used in the Interaction Center Agent role based specific needs of this user group.
- C.
Tile layout page consists of several tiles while every tile can contain one or several assignment blocks.
- D.
Tile layout feature is used to Monitor the business with activity.
- 25.What is the benefit of integrating Business Object Xcelsius Dashboard within SAP CRM ? (2 correct answers)
- A.
You can create custom and role based marketing performance dashboards.
- B.
Enable customer-focused collaboration.
- C.
You can publish and share dashboards with other SAP CRM users.
- D.
Improve responsiveness with activity streams.
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Complete the flow.")
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