Customer relationship management is a process in which a business or other organization administers its interactions with customers, typically using data analysis to study large amounts of information. Understand the phenomenon of Customer relationship management in this Quiz!
Average Sales Cycle
Loss Reason for Sales Cycles Revenue
Lost Revenue by Quarter
Lost Revenue by Quarterly Revenues
Marketing Opportunities by Sources of Quarter
Revenue Generation by Quarter
New Opportunities by Quarter
Revenue Generation by Quarterly Business Orders
It helps sales team collaboration in Rating and statistic function to identify the best results.
It helps sales representatives getting perfect support in closing deals.
The right tool for the right User Experience targeted conversations with buyers.
It helps sales representatives & enables brand owners to increase the effectiveness.
Share Tool enables you to share status indicator.
Share Tool enables you to share Interactive Report Functionality links.
Share Tool enables you to enhance Tile layout personalization.
Share Tool enables you to share your Favorites, Reports, saved Searches, Tags with others users.
It allows you to create new Action Menu.
It allows you to view marketing competitive address plan.
You can overview all promotional events within a certain time range.
It allows you to create new promotions or campaigns by creating a bar directly in the appropriate time range.
All the information is stored in one single group.
All the information is stored in the target group contact person, organization, relationship.
All the information is stored in Favorites.
All the information is stored in Assigned Tags table.
Accounts & Products.
Cluster - Type View.
Type - Priority View.
Supports and manages the administration, distribution, and consumption process.
Enhance cross/up sell and retention during inbound and outbound interactions.
It help partners collaborate business process, to enable channel partners managing products links.
Synchronize and improve offering across all interaction channels.
Object segmentation allows you to use certain object attributes to model target groups.
Segmentation based on objects is only possible when the objects are not in SAP CRM.
Object attributes are stored in the target group.
Objects assigned to the selected business partners are saved with the target group.
Partner request manager.
Partner execution manager.
Power Users Administrators
Embedded Rapid Application
Enhanced Interaction Center Area
Google Mashup Integration.
Google Social Integration.
Web Mashup Functionality.
Google Networking Navigation.
Price Margin Management
Conditional Price Management
Vendavo Margin Management
Calling customer will be confirmed from one agent when it is transferred from another agent.
Customer calling will be confirmed by the IC manager.
Customer calling will be confirmed by one agent only.
Calling customer can be automatically confirmed when it is transferred from another agent.
It allows customers and partner to easily define new content that combines data and services from internal and external sources.
It allows to configure the mashup view via social network.
It allows to Create Rapid Applications from Web Services.
It allows to define mapping between Rapid Applications and exiting applications.
You can Favorite the collection of direct links to predefined objects.
You can Create a widget based on an URL or HTML/Java script.
You can setup sequential or parallel service processing with a visual graphical flow.
You can follow the sequence while servicing the customers in highly regulated industries.
Service request for
Service request in
Service request link
Service request category
Tile Layout Personalization
Object tagging feature is created for usability purposes but it is also a powerful tool for search optimization.
Object tagging feature is used to Combine internal and external data and services.
Object tagging is more advantageous to use in terms of Search Optimization against traditional navigation bar.
Object tagging feature is used UI configuration and mapping.
My Cloud, Search for, Search for Objects, Popular, My recent.
My cloud, Search, My recent, New.
Search, My cloud search, My recent, My cloud.
Tag for cloud, My cloud, My recent cloud, My new cloud.
Partner Manager approve Budgets.
Partner Manager enrolls to the MDF program & checks available Funds.
Partner Manager does Marketing Analysis.
Partner Manager enrolls MRF program.
SAP CRM Partner Channel Management, SAP Business Intelligence.
SAP CRM, SAP BCM.
SAP Server, SAP DB.
SAP Server, SAP Business intelligence.
Tile layout feature is used for specific needs to built templates.
Tile layout feature is used in the Interaction Center Agent role based specific needs of this user group.
Tile layout page consists of several tiles while every tile can contain one or several assignment blocks.
Tile layout feature is used to Monitor the business with activity.
You can create custom and role based marketing performance dashboards.
Enable customer-focused collaboration.
You can publish and share dashboards with other SAP CRM users.
Improve responsiveness with activity streams.
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