Understand The Phenomenon Of Customer Relationship Management

The benefit of central Shared Tools with SAP CRM EhP1 is that it allows users to share their Favorites, Reports, saved Searches, and Tags with other users. This promotes collaboration and efficiency as users can easily share their personalized settings and preferences with their colleagues, allowing for a more streamlined and consistent user experience across the organization.

The correct answer is SAP CRM Partner Channel Management, SAP Business Intelligence. This means that Market Development Funds is integrated into SAP CRM Partner Channel Management and SAP Business Intelligence. Market Development Funds is a program that supports channel partners in their marketing and sales activities. By integrating it into SAP CRM Partner Channel Management, channel partners can effectively manage and track their marketing funds and activities. Additionally, integrating it into SAP Business Intelligence allows for the analysis and reporting of the effectiveness and ROI of these marketing activities.

Web Mashup Functionality is the correct answer because it specifically mentions integration with Google Maps. Mashup refers to the combination of data from multiple sources, and in this case, it refers to the integration of Google Maps functionality into a web application. This feature allows users to incorporate Google Maps into their application and utilize its mapping and navigation capabilities.

Relationship Segmentation for High Volume Segmentation in SAP CRM EhP1 involves storing all the information in the target group contact person, organization, and relationship. This means that the data related to the segmentation is consolidated and organized within the target group, making it easier to access and manage.

Web Mashup Functionality in SAP CRM 7.0 EhP1 allows customers and partners to easily define new content that combines data and services from internal and external sources. This means that users can create customized views by integrating information from various sources, both within the organization and from external sources. This functionality enables a more comprehensive and holistic view of data, enhancing decision-making and providing a more efficient and effective user experience.

The correct answers for this question are Enhanced Extensibility, Tile Layout Personalization, and Code-free Dashboards. These features are focused on providing end-users and power-users with enhanced customization options and flexibility in the WEB UI. Enhanced Extensibility allows users to extend the functionality of the UI, while Tile Layout Personalization enables users to personalize the layout of tiles on their dashboard. Code-free Dashboards allows users to create and customize dashboards without the need for coding skills. These features aim to empower end-users and power-users to tailor the WEB UI to their specific needs and preferences.

The tag cloud tray in Object tagging EhP1 allows users to perform the following actions: accessing their own cloud, searching for tags or objects, viewing popular tags, and viewing their recently used tags.

The Standard Pipeline Sourcing Dashboard shows the revenue generation by quarter, which provides an overview of the amount of revenue generated during each quarter. It also shows new opportunities by quarter, which gives insights into the number of potential new business opportunities that have been identified and can be pursued.

The main features of the marketing calendar with SAP CRM EhP1 are the ability to overview all promotional events within a certain time range and the ability to create new promotions or campaigns by creating a bar directly in the appropriate time range.

In a call transfer scenario in EhP1, the calling customer can be automatically confirmed when it is transferred from another agent. This means that there is no need for the customer to be confirmed by the IC manager or by one agent only. The system is designed to automatically confirm the calling customer when the call is transferred, ensuring a smooth and efficient process for both the customer and the agents involved.

The benefit of integrating Savo with SAP CRM Sales Opportunity in SAP CRM 7.0 EhP1 is that it helps sales representatives in getting perfect support in closing deals. This integration provides the necessary tools and resources for sales representatives to effectively engage with customers and increase their chances of successfully closing deals.

Integrating Business Object Xcelsius Dashboard within SAP CRM provides the benefit of creating custom and role-based marketing performance dashboards. This allows for personalized and targeted marketing strategies. Additionally, it allows for the publishing and sharing of these dashboards with other SAP CRM users, promoting collaboration and data-driven decision-making within the organization.

The Standard Sales Cycle Dashboard shows the average sales cycle and the lost revenue by quarter. The average sales cycle provides insights into the average time it takes for a sale to be completed, allowing sales teams to identify areas for improvement and optimize their processes. The lost revenue by quarter helps track and analyze the revenue lost during specific time periods, enabling businesses to identify trends and take corrective actions to minimize future revenue losses.

Real time offer management (RTOM) with SAP CRM EhP1 offers several benefits. One of the benefits is that it enhances cross/up sell and retention during inbound and outbound interactions. This means that the system helps identify opportunities to upsell or cross-sell products or services to customers, thereby increasing revenue and customer satisfaction. Another benefit is that it synchronizes and improves offering across all interaction channels. This ensures that customers receive consistent and personalized offers across various channels, such as email, phone, or website, leading to a seamless customer experience.

Object segmentation in SAP CRM High volume segmentation EhP1 allows users to use specific object attributes to create target groups. This means that users can define target groups based on certain characteristics of objects. Additionally, objects that are assigned to selected business partners can be saved along with the target group.

The correct answer is Channel manager and Partner manager. In Marketing Funds Management EhP1 with channel marketing fund process, the channel manager is responsible for managing the marketing funds allocated to various channels, while the partner manager is responsible for managing the relationship with partners and ensuring the effective execution of marketing activities. The partner request manager and partner execution manager are not directly involved in executing the process, hence they are not the correct answers.

The new feature introduced with WEB UI EhP1 in SAP CRM is Object Tagging. This feature allows users to tag objects such as accounts, contacts, or opportunities with keywords or labels for easier organization and retrieval. It helps in categorizing and grouping similar objects together, making it easier for users to find and work with specific objects in the CRM system.

The Checklists for Service Orders and Service Requests feature in SAP CRM 7.0 EhP1 allows users to setup sequential or parallel service processing with a visual graphical flow. This means that users can define the steps and order in which tasks need to be completed, ensuring efficient and organized service processing. Additionally, this feature is particularly useful for highly regulated industries where strict adherence to a sequence of tasks is necessary to comply with regulations and ensure customer satisfaction.

The object tagging feature in SAP CRM EhP1 is beneficial for usability purposes as it allows for easier navigation and organization of data. Additionally, it serves as a powerful tool for search optimization, enabling users to quickly find relevant information by tagging objects with relevant keywords. Compared to the traditional navigation bar, object tagging offers greater advantages in terms of search optimization, making it a preferred option for users.

The correct answer is Accounts & Products. This option is not available in the new Marketing Calendar Interface. The other options, Worklist, Marketing Analysis, and Marketing Performance, are available in the new interface.

SAP offers Price Margin Management as a solution with Vendavo Integration. This solution helps businesses effectively manage and optimize their pricing strategies to maximize profit margins. It allows businesses to analyze market data, customer behavior, and competitor pricing to make informed pricing decisions. By implementing Price Margin Management, businesses can ensure that their products are priced competitively while still maintaining healthy profit margins.

The correct answer is "Partner Manager enrolls to the MDF program & checks available Funds." This is the correct step in the process as the Partner Manager needs to enroll in the Marketing Development Funds (MDF) program in order to access the available funds for marketing activities. By enrolling in the program, the Partner Manager can then check the funds that are available to them and plan their marketing activities accordingly. This step is crucial in managing the marketing fund process effectively.

The correct answer is List View. This means that in the enhanced Marketing Calendar Interface, users cannot access a view that displays the calendar in a list format. They can, however, view the calendar in Cluster - Type View, Hierarchy View, and Type - Priority View.

The correct answers for the views available in the Service request dashboard with SAP CRM 7.0 EhP1 Service Analytics are "Service request in" and "Service request category." These views allow users to analyze service requests based on their status or category, providing valuable insights into the performance and trends of service requests within the CRM system.

The tile layout feature in SAP CRM WEB UI EhP1 is used in the Interaction Center Agent role based on the specific needs of this user group. It allows for the creation of templates and the arrangement of several tiles on a page, with each tile able to contain one or several assignment blocks. This feature helps monitor the business with activity.