Understand The Phenomenon Of Customer Relationship Management

25 Questions | Total Attempts: 33

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Understand The Phenomenon Of Customer Relationship Management

Customer relationship management is a process in which a business or other organization administers its interactions with customers, typically using data analysis to study large amounts of information. Understand the phenomenon of Customer relationship management in this Quiz!


Questions and Answers
  • 1. 
    Standard Sales Cycle Dashboard shows which of the following ? (2 correct answers)
    • A. 

      Average Sales Cycle

    • B. 

      Loss Reason for Sales Cycles Revenue

    • C. 

      Lost Revenue by Quarter

    • D. 

      Lost Revenue by Quarterly Revenues

  • 2. 
    Standard Pipeline Sourcing Dashboard shows which of the following ? (2 correct answers)
    • A. 

      Marketing Opportunities by Sources of Quarter

    • B. 

      Revenue Generation by Quarter

    • C. 

      New Opportunities by Quarter

    • D. 

      Revenue Generation by Quarterly Business Orders

  • 3. 
    What is the benefit of integrating Savo with SAP CRM Sales Opportunity in SAP CRM 7.0 EhP1 ?
    • A. 

      It helps sales team collaboration in Rating and statistic function to identify the best results.

    • B. 

      It helps sales representatives getting perfect support in closing deals.

    • C. 

      The right tool for the right User Experience targeted conversations with buyers.

    • D. 

      It helps sales representatives & enables brand owners to increase the effectiveness.

  • 4. 
    What is the benefit of central Shared Tools  with SAP CRM EhP1 ?
    • A. 

      Share Tool enables you to share status indicator.

    • B. 

      Share Tool enables you to share Interactive Report Functionality links.

    • C. 

      Share Tool enables you to enhance Tile layout personalization.

    • D. 

      Share Tool enables you to share your Favorites, Reports, saved Searches, Tags with others users.

  • 5. 
    What are the main features of marketing calendar with SAP CRM EhP1 ? (2 correct answers)
    • A. 

      It allows you to create new Action Menu.

    • B. 

      It allows you to view marketing competitive address plan.

    • C. 

      You can overview all promotional events within a certain time range.

    • D. 

      It allows you to create new promotions or campaigns by creating a bar directly in the appropriate time range.

  • 6. 
    What is Relationship Segmentation for High Volume Segmentation SAP CRM EhP1 ?
    • A. 

      All the information is stored in one single group.

    • B. 

      All the information is stored in the target group contact person, organization, relationship.

    • C. 

      All the information is stored in Favorites.

    • D. 

      All the information is stored in Assigned Tags table.

  • 7. 
    Which of these Option is not available in the new Marketing Calendar Interface ?
    • A. 

      Worklist.

    • B. 

      Marketing Analysis.

    • C. 

      Accounts & Products.

    • D. 

      Marketing Performance.

  • 8. 
    Which  type of view is not available in the enhanced Marketing Calendar Interface ?
    • A. 

      List View.

    • B. 

      Cluster - Type View.

    • C. 

      Hierarchy View.

    • D. 

      Type - Priority View.

  • 9. 
    What are the benefits of real time offer management (RTOM) with SAP CRM EhP1 ? (2 correct answers)
    • A. 

      Supports and manages the administration, distribution, and consumption process.

    • B. 

      Enhance cross/up sell and retention during inbound and outbound interactions.

    • C. 

      It help partners collaborate business process, to enable channel partners managing products links.

    • D. 

      Synchronize and improve offering across all interaction channels.

  • 10. 
    What are Object segementation in SAP CRM High volume segmentaion EhP1 ? (2 correct answers)
    • A. 

      Object segmentation allows you to use certain object attributes to model target groups.

    • B. 

      Segmentation based on objects is only possible when the objects are not in SAP CRM.

    • C. 

      Object attributes are stored in the target group.

    • D. 

      Objects assigned to the selected business partners are saved with the target group.

  • 11. 
    In Marketing Funds Management EhP1 with channel marketing fund process which of the following positions are involved to execute the process ? (2 correct answers)
    • A. 

      Channel manager.

    • B. 

      Partner manager.

    • C. 

      Partner request manager.

    • D. 

      Partner execution manager.

  • 12. 
    What is the new feature introduced with WEB UI EhP1 in SAP CRM ?
    • A. 

      Object Tagging

    • B. 

      Power Users Administrators

    • C. 

      Embedded Rapid Application

    • D. 

      Enhanced Interaction Center Area

  • 13. 
    Which of the following EhP1 feature has integration with Google Maps ?
    • A. 

      Google Mashup Integration.

    • B. 

      Google Social Integration.

    • C. 

      Web Mashup Functionality.

    • D. 

      Google Networking Navigation.

  • 14. 
    What are the following solution is offered by SAP with Vendavo Integration ?
    • A. 

      Pricing Management

    • B. 

      Price Margin Management

    • C. 

      Conditional Price Management

    • D. 

      Vendavo Margin Management

  • 15. 
    Which of the following statement is true regarding EhP1 BP confirmation in call transfer scenario ?
    • A. 

      Calling customer will be confirmed from one agent when it is transferred from another agent.

    • B. 

      Customer calling will be confirmed by the IC manager.

    • C. 

      Customer calling will be confirmed by one agent only.

    • D. 

      Calling customer can be automatically confirmed when it is transferred from another agent.

  • 16. 
    What is Web Mashup Functionality in SAP CRM 7.0 EhP1 ?
    • A. 

      It allows customers and partner to easily define new content that combines data and services from internal and external sources.

    • B. 

      It allows to configure the mashup view via social network.

    • C. 

      It allows to Create Rapid Applications from Web Services.

    • D. 

      It allows to define mapping between Rapid Applications and exiting applications.

  • 17. 
    What are Checklists for Service Orders and Service Requests feature in SAP CRM 7.0 EhP1 ? (2 correct answers)
    • A. 

      You can Favorite the collection of direct links to predefined objects.

    • B. 

      You can Create a widget based on an URL or HTML/Java script.

    • C. 

      You can setup sequential or parallel service processing with a visual graphical flow.

    • D. 

      You can follow the sequence while servicing the customers in highly regulated industries.

  • 18. 
    What are the views available in Service request dashboard with SAP CRM 7.0 EhP1 Service Analytics ? (2 correct answers)
    • A. 

      Service request for

    • B. 

      Service request in

    • C. 

      Service request link

    • D. 

      Service request category

  • 19. 
    Which of the following EhP1 WEB UI deliveres end-user and power-user focused features ? (3 correct answers)
    • A. 

      Enhanced Extensibility

    • B. 

      Framework Documentation

    • C. 

      Tile Layout Personalization

    • D. 

      Code-free Dashboards

  • 20. 
    What are the benefits of Object tagging feature with SAP CRM EhP1 ? (2 correct answers)
    • A. 

      Object tagging feature is created for usability purposes but it is also a powerful tool for search optimization.

    • B. 

      Object tagging feature is used to Combine internal and external data and services.

    • C. 

      Object tagging is more advantageous to use in terms of Search Optimization against traditional navigation bar.

    • D. 

      Object tagging feature is used UI configuration and mapping.

  • 21. 
    What actions are available from the tag cloud tray in Object tagging EhP1 ?
    • A. 

      My Cloud, Search for, Search for Objects, Popular, My recent.

    • B. 

      My cloud, Search, My recent, New.

    • C. 

      Search, My cloud search, My recent, My cloud.

    • D. 

      Tag for cloud, My cloud, My recent cloud, My new cloud.

  • 22. 
    Complete the following process with respect to  Marketing fund process mnagement in EhP1 ?
    • A. 

      Partner Manager approve Budgets.

    • B. 

      Partner Manager enrolls to the MDF program & checks available Funds.

    • C. 

      Partner Manager does Marketing Analysis.

    • D. 

      Partner Manager enrolls MRF program.

  • 23. 
    Market Development Funds is integrated into following. Complete the flow.
    • A. 

      SAP CRM Partner Channel Management, SAP Business Intelligence.

    • B. 

      SAP CRM, SAP BCM.

    • C. 

      SAP Server, SAP DB.

    • D. 

      SAP Server, SAP Business intelligence.

  • 24. 
    What is tile layout feature in SAP CRM WEB UI EhP1 ? (2 correct answers)
    • A. 

      Tile layout feature is used for specific needs to built templates.

    • B. 

      Tile layout feature is used in the Interaction Center Agent role based specific needs of this user group.

    • C. 

      Tile layout page consists of several tiles while every tile can contain one or several assignment blocks.

    • D. 

      Tile layout feature is used to Monitor the business with activity.

  • 25. 
    What is the benefit of integrating Business Object Xcelsius Dashboard within SAP CRM ? (2 correct answers)
    • A. 

      You can create custom and role based marketing performance dashboards.

    • B. 

      Enable customer-focused collaboration.

    • C. 

      You can publish and share dashboards with other SAP CRM users.

    • D. 

      Improve responsiveness with activity streams.

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