Business Communication Quizzes, Questions & Answers

Recent Business Communication Quizzes

Fundamentals Of Business Communication Quiz Part- VII

This short multiple questions quiz will test your knowledge on the material covered in chapter 7.

Questions: 15 | Attempts: 1155 | Last updated: Mar 19, 2023

Sample Question
Phase 3 of the 3x3 writing process begins with doing which of the following?

Writing the final draft

Deciding how to organize the message

Analyzing your audience

Revising the message to improve content and sentence structure

This quiz evaluates knowledge on handling incoming calls in business settings, focusing on etiquette, types of calls, and customer service expectations.

Questions: 10 | Attempts: 110 | Last updated: Mar 17, 2023

Sample Question
All of the following are considered voice mail etiquette except:

Keep your greeting current.

Speak naturally and smile.

Refrain from asking the callers any questions.

Offer an alternative out of voice mail.

Section 7.1â€”quiz: Basics Of Telephone Communications

Section 7.1â€”Quiz: Basics of Telephone Communications

This quiz in Section 7.1 focuses on the basics of telephone communications for sales and customer service. It assesses skills such as tone of voice, enunciation, pitch, and the importance of etiquette, providing practical...

Questions: 9 | Attempts: 451 | Last updated: Aug 16, 2023

Sample Question
All of the following are ways a salesperson can make a good impression on the phone, EXCEPT:

Making adequate preparation.

Taking adequate time.

Showing courtesy and respect.

Placing a caller on hold.

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