Business Communication Quizzes, Questions & Answers

Recent Quizzes

How Much Do You Know About Email And Listserv?

How much do you know about Email and Listserv?

Business communication has evolved so far, and most of it is done over the internet either via writing, audio, or video notes. As business communication expert just how much do you know about email And Listserv? Take up the...

Questions: 10 | Attempts: 256 | Last updated: Mar 21, 2023

Sample Question
Special protocol which determines incoming messages.

SMTP

POP

IMAP

MIME

C and D

Chapter 1 -communicating At Work

Chapter 1 -Communicating at Work

Communication is termed as effective if a message comes from the sender to the receiver has the same contents as the original. When it comes to a work scenario it is important to ensure that news travels swiftly and there is...

Questions: 54 | Attempts: 464 | Last updated: Mar 17, 2023

Sample Question
Global communicators will probably be most successful if they:

Learn to speak the language of the country with which they will be doing business.

Study as many books as possible to learn about the culture of the people with whom they will be doing business.

Learn to be sensitive and flexible in dealing with individuals from other cultures.

Take a class in world religions to prepare them for doing business abroad.

Effective Telephone Communication Skills! Trivia Questions Quiz

Are you looking for a trivia questions quiz to test your Effective Telephone Communication Skills? In the world today, most communication is done via the telephone, it is important to know how to capture the receiver, and there...

Questions: 5 | Attempts: 594 | Last updated: Mar 22, 2023

Sample Question
What are3 factors that prevent us from being good listeners when speaking with customers on the phone?

Emotional filters

Tricky problems

Missing part of the conversation

Mental side trips

Listening too quickly

Fundamentals Of Business Communication Quiz Part- VII

This short multiple questions quiz will test your knowledge on the material covered in chapter 7.

Questions: 15 | Attempts: 1153 | Last updated: Mar 20, 2023

Sample Question
Phase 3 of the 3x3 writing process begins with doing which of the following?

Writing the final draft

Deciding how to organize the message

Analyzing your audience

Revising the message to improve content and sentence structure

Section 7.3â€”quiz: Incoming Calls

Section 7.3â€”Quiz: Incoming Calls

This quiz evaluates knowledge on handling incoming calls in business settings, focusing on etiquette, types of calls, and customer service expectations.

Questions: 10 | Attempts: 110 | Last updated: Mar 17, 2023

Sample Question
All of the following are considered voice mail etiquette except:

Keep your greeting current.

Speak naturally and smile.

Refrain from asking the callers any questions.

Offer an alternative out of voice mail.

Section 7.1â€”quiz: Basics Of Telephone Communications

Section 7.1â€”Quiz: Basics of Telephone Communications

This quiz in Section 7.1 focuses on the basics of telephone communications for sales and customer service. It assesses skills such as tone of voice, enunciation, pitch, and the importance of etiquette, providing practical...

Questions: 9 | Attempts: 451 | Last updated: Aug 16, 2023

Sample Question
All of the following are ways a salesperson can make a good impression on the phone, EXCEPT:

Making adequate preparation.

Taking adequate time.

Showing courtesy and respect.

Placing a caller on hold.

Quiz: How Brilliant Is Your Correspondence Vocabulary?

Dive into the realm of effective communication with our 'Correspondence Vocabulary Quiz.' This engaging quiz assesses the brilliance of your vocabulary specifically tailored for correspondence. Explore your command of...

Questions: 10 | Attempts: 135 | Last updated: Jan 22, 2024

Sample Question
Everybody brought cookies and cake, so there was no ______ of desserts at the party.

Application

Scarcity

Inept

RSVP

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