Communication In Business Quiz

10 Questions | Total Attempts: 161

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Communication In Business Quiz

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Questions and Answers
  • 1. 
    According to the video you should use caller ID to screen all inbound phone calls.
    • A. 

      True

    • B. 

      False

  • 2. 
    When a customer is present and another customer calls you should let the call go directly to voice mail.
    • A. 

      True

    • B. 

      False

  • 3. 
    The main benefit of communications technology is that you are free to respond when it fits your schedule.
    • A. 

      True

    • B. 

      False

  • 4. 
    You should notice how the other person prefers to communicate and do the same if possible.
    • A. 

      True

    • B. 

      False

  • 5. 
    Most communication involves a request for information or action.
    • A. 

      True

    • B. 

      False

  • 6. 
    According to the video allowing someone to filter your communication is potentially dangerous.
    • A. 

      True

    • B. 

      False

  • 7. 
    The ideal number of conference call participants is... 
    • A. 

      8

    • B. 

      10

    • C. 

      4

    • D. 

      2

  • 8. 
    You should not participate in a conference call unless it has...
    • A. 

      Less than six participants.

    • B. 

      A nun,a cowboy, and a sailor.

    • C. 

      A time limit, a moderator,and a written agenda.

    • D. 

      Specific objectives.

  • 9. 
    Face to face meetings allow you to notice nuances not easily detected by phone or text.
    • A. 

      True

    • B. 

      False

  • 10. 
    You should keep written notes of agreements made over the phone.
    • A. 

      TRUE because they become part of your permanent record.

    • B. 

      TRUE because you may be held accountable for an agreement you did not make.

    • C. 

      FALSE because such records can be held against you.

    • D. 

      FALSE you use your personal email account whenever possible for maximum security.

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